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e265G Installation Guide L E T I A N N 7 P R 4 G B A S Z. H I 2 5 1Q N A .1 P 9 6 8 0
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,,,, V I S I O E N V O C R I F F I D O E E R Verifone Part Number DOC087-403-EN-A, Revision A.1 e265G Installation Guide 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. E N V O C L E T I A N N N A .1 V I S I O R I F F I D O E E R Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC087-403-EN-A, Revision A.1 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 O E N R I F F I D CHAPTER 1 Device Overview Features and Benefits . 8 Exceptional Ease of Use. 8 Performance and Durability . 8 Security. 8 Contactless Capability . 8 Communication Technology . 8 N L E T I A E O N C V CHAPTER 2 Device Setup Usage Guidelines . 10 Environmental Factors . 10 Personal Security Considerations. 10 Electrical Considerations . 10 Unpacking the Shipping Carton . 10 Examining e265G Device Features . 11 Front Panel . 11 Examining Connection Port . 12 Installing the SIM card . 12 Using the Battery . 14 Battery Features . 14 Battery Behavior (No Power Pack). 15 Manual Startup . 15 Manual Shutdown . 15 Connecting the Terminal Power Pack . 15 Charging the Battery. 16 Battery Life . 17 Connecting to a Computer . 17 Conducting Wireless Transactions . 17 Using the Smart Card Reader . 17 Using the Magnetic Card Reader . 18 Using the CTLS Reader . 18 N A .6 V I S I O E R CHAPTER 3 Specifications Power . 19 Temperature. 19 External Dimensions. 19 CHAPTER 4 Maintenance Cleaning the Device . 21 Terminal Contacts . 21 E265G INSTALLATION GUIDE 3 Smart Card Reader . 21 Returning a Device for Service. 23 Accessories and Documentation . 24 Accessories. 24 Documentation . 24 Battery Pack Instructions . 25 Device Does Not Start . 27 Device Display Does Not Show Correct/Readable Info . 27 Battery Does Not Charge . 28 Blank Display . 28 Keypad Does Not Respond . 28 Transactions Fail To Process . 29 R I F F I D L E T I A N N O E N A .6 V I S I O E R CONTENTS CHAPTER 5 Verifone Service and Support CHAPTER 6 Troubleshooting Guidelines E N V O C 4 E265G INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up the e265G. Audience This guide is useful for anyone installing an e265G device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:
V O C Related Documentation N L E T I A Chapter 1, Device Overview. Provides an overview of the e265G. Chapter 2, Device Setup. Explains how to set up the e265G device. It tells you how to select a location, establish power connection, and install the MSAM card. Chapter 3, Specifications. Discusses power requirements and dimensions of the e265G. Chapter 4, Maintenance. Explains how to maintain your e265G. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. R I F F I D O E E N N To learn more about the e265G, refer to the following set of documents:
e265G Certifications and Regulations Sheet VPN DOC087-301-EN e265G Quick Installation Guide VPN DOC087-302-EN V I S I O e265G Web site E R N A .6 www.paywaremobile.com E265 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms E N V O C 6 E265 INSTALLATION GUIDE This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Blue Example See Conventions and Acronyms. Document Conventions Text in blue indicates terms that are cross referenced. Italics Courier NOTE R I F F I D WARNING CAUTION Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. E T I A N L The caution symbol indicates possible hardware or software failure, or loss of data. O E N You must install a roll of thermal-
sensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PIN pad port. The device is not waterproof or dustproof, and is intended for indoor use only. The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the device near water. N A .6 R E Acronym Definitions V I S I O Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym AC ARM EMV LCD LED NFC MRA MSAM PCI PED PIN SIM USB VPN Definitions Alternating Current Acorn RISC Machine Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number Device Overview CHAPTER 1 This chapter provides a brief description of the e265G device. This device features a monochrome display, fast processor, abundant memory, and PCI 4.0 security. The e265G device is a portable, battery-powered device designed to fit comfortably and is ideal for consumer-facing and merchant-facing retail integrated applications. It features a monochrome LCD display and a mechanical spill-
resistant keypad. It supports the GPRS communications technology. L R I F F I D E N V O C E T I A N N 1Q Z. 4 G H I 7 P R S
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W X Y N A .6 O E E The e265G Unit Figure 1 Key Features 400 MHz ARM11 processor delivers power and usability in a convenient hand-over design. R V I S I O Offers unsurpassed performance on EMV smart card transactions. Multi-application operating environment. Security architecture exceeds specifications for PCI-PED and sophisticated file authentication. Advanced memory architecture to meet tomorrows needs. Multiple connectivity and contactless options. Backward compatibility with Verifone solutions help reduces development costs. 32-bit processing and multi-tasking capabilities. Drop-resistant design minimizes breakage. Spill-resistant design prevents liquid from entering the unit by forcing it down and off the front of the device. E265G INSTALLATION GUIDE 7 DEVICE OVERVIEW Features and Benefits Features and Benefits The e265G provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Exceptional Ease of Use The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input. Large, well-placed, mechanical keys provide a continuity of user experience between the e265G and the iOS, Android, or Windows device. Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card. The e265G size is easily able to be dropped in most pockets. An optional hands-free holster is available that fits the servers or clerks belt so that the e265G can be quickly removed and easily handed to the customer. Performance and Durability Powerful 400-mHz ARM11 processing completes transactions quickly. High-capacity lithium-ion polymer battery can rapidly charge and offer 10+
Standard Micro-USB port allows for convenient product charging. Rounded corners to minimize breakage and drop-resistant to 3 feet on L E T I A N N hours of power. R I F F I D concrete surfaces. 192 MB of standard memory. Security PCI PED 4.x approved for debit and other PIN-based transactions EMV Level 1 type approval. Tamper-resistant construction, SSL protocols, and VeriShield file authentication. Supports VeriShield Protect encryption implementations. V I S I O N A .6 E N V O C Contactless Capability O E E R Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. Large tap zone (above the keypad) that encompasses the PIN pad optimizes user experience. Contactless version accepts EMV in addition to magnetic stripe contactless payments as well as PIN-based transactions. Communication Technology e265 GPRS: Long-range wireless payment for retailers that have no physical location limitations. 8 E265G INSTALLATION GUIDE CHAPTER 2 Device Setup V O C N L Installing the SIM card E T I A This chapter describes the device setup procedure. You will learn about:
Usage Guidelines Unpacking the Shipping Carton Examining e265G Device Features Examining Connection Port Using the Battery Battery Behavior (No Power Pack) Connecting the Terminal Power Pack Charging the Battery Connecting to a Computer Conducting Wireless Transactions Using the Smart Card Reader Using the Magnetic Card Reader Using the CTLS Reader R I F F I D N A .6 O E E N N V I S I O E R E265G INSTALLATION GUIDE 9 L E T I A N N Use the following guidelines when using your e265G. Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the device outdoors. The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. R I F F I D The e265G is a handover device. Always exercise extreme caution when conducting transactions especially during PIN entry. Hand the e265G directly to the cardholder for PIN entry. Encourage the cardholder to hold the e265G close to avoid others from seeing the information entered. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). N A .6 Do not use the device near water or in moist conditions. V I S I O Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e265G is a secure product and any tampering may cause the device to cease to function properly. R 1 Remove and inspect the following items:
e265G unit micro-USB to USB cable 2 Remove all plastic wrapping from the unit and other components. O E E DEVICE SETUP Usage Guidelines Usage Guidelines Environmental Factors CAUTION Personal Security Considerations E N V O Electrical Considerations C Unpacking the Shipping Carton To unpack the shipping carton 10 E265G INSTALLATION GUIDE DEVICE SETUP Examining e265G Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e265G comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device. NOTE Charge the e265G device for eight hours before initial use. Examining e265G Device Features Before you continue the installation process, familiarize yourself with the features of the e265G. (See Figure 2) Front Panel The front panel includes the following features:
L E T I A N N O E IMAGE PLACEHOLDER R I F F I D N A .6 ACTUAL ILLUSTRATION TO FOLLOW e265G Device Features (Front Panel) Figure 2 A 160 x 120 pixel backlit LCD Display Two types of keys:
a A 12-key, telephone style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (from left to right:
E R CANCEL, CLEAR, ENTER). V I S I O E N V O C CAUTION Do NOT paste anything on the keypad surface to avoid malfunction. A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader. A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card using the proper direction, with the magnetic stripe downward, away from the keypad. For directions on how to use a magnetic card, see Using the Magnetic Card Reader. Four LEDs at the top front to show CTLS activity. E265G INSTALLATION GUIDE 11 DEVICE SETUP Examining Connection Port Examining Connection Port A Power LED located on the right side that acts as system operation state and charging indicators. A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader. A SAM (security access module) compartment, built into the bottom of the device inside the back compartment. The e265G contains an MSAM cardholder to support stored-value card programs or other merhant card requirements. The e265G device has one primary micro-USB port used for power and download. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW L E T I A N N R I F F I D E N V O C Figure 3 The e265G Primary Micro-USB Port Installing the SIM card The e265G device supports the installation of a GSM SIM (Subscriber Identity Module). Use the following procedure to install a SIM card. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace the card 1 Turn off the device. 2 Place the device upside down on a soft, clean surface to protect the lens from N A .6 V I S I O scratches. R 3 Loosen the retaining screw. The restaining screw is captive, which means that it cannot be fully removed from the slot. O E E 12 E265G INSTALLATION GUIDE DEVICE SETUP Installing the SIM card 4 Using your fingernail, turn any of the the recessed slots located on both sides of the e265G device, to pry the back cover open. NOTE You can also use a coin, flat tip screwdriver, or the edge of a card. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 4 5 Remove the battery by gently pulling the plastic tab to access the SIM Removing the Battery Cover L E T I A 6 Insert the SIM card with the gold contacts facing up. Make sure that the SIM card is fully inserted to be able to re-insert the battery. N N O E The SIM slot has a spring-loading mechanism. To remove the SIM card from the slot, simply press the card into the slot and then release to eject the card. compartment. R I F F I D E N 7 Re-insert the battery by aligning the gold contacts in the battery with the pins on the e265G device. The plastic tab attached to the battery allows you to easily remove the battery from the compartment. Make sure that the plastic tab is still visible after insertion. N A .6 V I S I O R E IMAGE PLACEHOLDER NOTE V O NOTE C ACTUAL ILLUSTRATION TO FOLLOW Figure 5 8 Place the battery cover back and tighten the screw. Inserting the SIM Card E265G INSTALLATION GUIDE 13 DEVICE SETUP Using the Battery Using the Battery The e265G device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The e265G device will only operate when the battery is installed. Battery Features The following are features of the battery:
Prevents cell damage from overcharge, over-discharge, or overheating. Activates when the battery is left in an unused device for extended L E T I A Single Li-ion cell. A safety circuit that:
N N O E periods. R I F F I D The e265G battery pack is not customer changeable and therefore should not be disconnected and removed. Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery, the coin cell battery provides power to the security circuit. Disconnecting and removing the battery, as well as unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the e265G device off when not in use. N A .6 Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet. E R V I S I O E N NOTE V O C 14 E265G INSTALLATION GUIDE DEVICE SETUP Battery Behavior (No Power Pack) Battery Behavior
(No Power Pack) The device shifts to power pack mode and starts up automatically when the e265G is connected to a non-battery power source, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the device displays the startup screen. NOTE The 4-second power-up delay prevents device startup if the green key is accidentally held down. The time required to hold the green key down to power up the device is configurable. The device lights up once the power is on. The Verifone copyright screen starts and displays a unique copyright screen once the device loads an application. However, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen if there is no available application in the device. L E T I A N N O E Manual Shutdown Hold the red key down for about 4 seconds until the device displays the startup NOTE NOTE V O R I F F I D screen. E N C Connecting the Terminal Power Pack After installing the battery, connect the e265G device to the provided power pack for initial charging. The screen is blank when the device has no power. N A .6 V I S I O CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. E R WARNING Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost. Each e265G device comes with power supply (VPN PWR087-300-01-A) used to connect the device directly to a power outlet and to charge the battery. The e265G unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC. E265G INSTALLATION GUIDE 15 DEVICE SETUP Charging the Battery To Connect the Terminal Power Supply 1 Insert the micro-USB plug into the micro-USB port of the e265G, as shown in the figure below. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 6 2 Plug the AC power pack into a wall outlet or powered surge protector. e265G Power Supply Connection E Charging the Battery C TIP V O NOTE L E T I A N N To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. R I F F I D Once it loads the application, the device starts the initial Verifone copyright screen and displays a unique copyright screen. If there is no available application in the dedvice, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen. N After unpacking your e265G device, connect the power pack to the unit for eight hours or until fully charged. The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. The e265G device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. V I S I O The following table shows the behavior of the LEDs during various system power states. R N A .6 O E E Deep Sleep Battery Low Battery Charging Charging Timer Fault /
Battery Fault Normal Operation System LED Behavior Y Y Y 16 E265G INSTALLATION GUIDE Turn off the LEDs Red, 4 Hz rate, 50% duty cycle
(Battery low condition: battery voltage < 3.65V) Orange, 1 Hz rate, 50% duty cycle Y Orange on continuously Y Green on continuously DEVICE SETUP Connecting to a Computer Battery Life Charging and discharging the e265G battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. Connect the e265G device to a PC or laptop to download applications. Connecting to a Computer To Connect to a Computer R I F F I D 1 Insert the micro-USB plug into the micro-USB port of the e265G, as shown in the figure below. 2 Connect the USB plug into the host computers USB port. IMAGE PLACEHOLDER L E T I A N N ACTUAL ILLUSTRATION TO FOLLOW E N V O C Figure 7 Connecting to a Host Computer Conducting Wireless Transactions To conduct a wireless transaction:
Ensure the device is in an optimal position for transmitting. Follow the on-screen instructions provided with your application. N A .6 Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction below). 1 Position the smart card with the contacts facing upward (see illustration V I S I O R O E E 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 8 Inserting a Smart Card E265G INSTALLATION GUIDE 17 DEVICE SETUP Using the Magnetic Card Reader Using the Magnetic Card Reader To Conduct a Debit or Credit card Transaction Use the magnetic stripe reader to perform credit and debit card transactions. 1 Position the card with the magnetic stripe facing backwards. 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW L E T I A N N O E Figure 9 3 Swipe the card through the magnetic card reader. Using Magnetic Stripe Card The e265G supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. IMAGE PLACEHOLDER R I F F I D ACTUAL ILLUSTRATION TO FOLLOW Figure 10 Using the CTLS Reader N A .6 V I S I O Using the CTLS Reader E N V O C E R 18 E265G INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e265 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter:
5 V DC, 2 A or 5 V DC, 1 A Temperature Operating Temperature: -5 to 40C (23 to 104F) Relative humidity: 5% to 95%; RH non-condensing L E T I A N N O E Length: 131 mm Width: 71.5 mm Depth: 14.7 mm R I F F I D E N External Dimensions V O C N A .6 V I S I O E R E265 INSTALLATION GUIDE 19 SPECIFICATIONS External Dimensions E N V O C L E T I A N N N A .6 V I S I O R I F F I D O E E R 20 E265 INSTALLATION GUIDE CHAPTER 4 The e265G device has no user-maintainable parts. To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Maintenance Cleaning the Device CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the e265G battery stay clean and unbent. N N O E L E T I A CAUTION Avoid touching the contacts of the e265G battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. R I F F I D Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider. E N V O C N A .6 V I S I O E R E265G INSTALLATION GUIDE 21 MAINTENANCE Smart Card Reader E N V O C L E T I A N N N A .6 V I S I O R I F F I D O E E R 22 E265G INSTALLATION GUIDE Verifone Service and Support CHAPTER 5 L E T I A N N For e265G problems, contact your local Verifone representative or service provider. For e265G product service and repair information:
USA Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your Verifone representative R I F F I D Returning a Device for Service Before returning a e265G, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement
(U.S. customers only). E N NOTE V O C Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for service 1 Get the following information from the printed labels at the back of each e265G to be returned:
Product ID, including the model and part number. For example, e265G and M087-XXX-XXX-XXX. Serial number (S/N nnn-nnn-nnn) V I S I O R 2 Obtain the MRA number(s) by completing one of the following:
N A .6 O E E a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.). b Address a fax to Verifone MRA Dept. with the model and part number(s) Include a telephone number where you can be reached and your fax number. E265 INSTALLATION GUIDE 23 VERIFONE SERVICE AND SUPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm. Address the Subject box with to Verifone MRA Dept. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e265G you return to Verifone, even if you are returning several of the same model. returned. R I F F I D shipment. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be L E T I A N N 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the e265G you are returning for service or repair (device serial numbers are located at the back of the unit. Shipping documentation, such as air bill numbers used to trace the Model(s) returned (model numbers are located on the Verifone label at the back of the e265G). Verifone produces the following accessories and documentation for the e265G. When ordering, please take note of the part number. Verifone online store at www.store.verifone.com USA Verifone Customer Development Center, 800-Verifone (837-4366), N A .6 Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative V I S I O R Verifone Certified Power Adapter Verifone Cleaning Kit PWR087-300-01-A 02746-01 O E E e265G Certifications and Regulations Sheet VPN DOC087-401-EN e265G Quick Installation Guide VPN DOC087-402-EN e265G Web site www.paywaremobile.com E N V O Accessories and Documentation C Accessories Documentation 24 E265 INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Battery Pack Instructions Battery Pack Instructions Dispose of the battery pack in accordance with all national, state, and local laws and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. Please refer to Installing the SIM card for instructions on battery removal and insertion. CAUTION There is a risk of explosion if the battery is replaced by an incorrect type. E N V O C L E T I A N N N A .6 V I S I O R I F F I D O E E R E265 INSTALLATION GUIDE 25 VERIFONE SERVICE AND SUPPORT Battery Pack Instructions E N V O C L E T I A N N N A .6 V I S I O R I F F I D O E E R 26 E265 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 O E E The troubleshooting guidelines provided in the following section are included to help you install and configure your e265G successfully. Typical examples of malfunction you may encounter while operating your e265G and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. L The e265G comes equipped with tamper-evident labels. The e265G unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. E E T I A N N R I F F I D NOTE V O C N CAUTION Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. N A .6 V I S I O Device Does Not Start R Ensure that the battery charge state is not below the critically low level. Replace or recharge the battery. Check if the battery is properly inserted. Ensure that you pressed the green ENTER/ON key for approximately four seconds, until the unit lights up. Device Display Does Not Show Correct/
Readable Info Replace or recharge the battery. Connect the e265G into a known-good power supply (if available) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. E265G INSTALLATION GUIDE 27 TROUBLESHOOTING GUIDELINES Battery Does Not Charge Battery Does Not Charge The e265G battery must initially receive a full charge to ensure proper operation. NOTE Allow the e265G device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit. Uninstalling the battery and unplugging the device power pack reduce the life O E E L N E T I A of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the e265G device off when not in use. N R I F F I D Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet. The e265G device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must recharge a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. N A .6 E N V O C Blank Display When the e265G device display screen does not show correct or clearly readable V I S I O information:
R The battery pack may not be connected properly. Remove and reinstall the battery pack. Check device power connection. Remove and reapply power to the device. If the problem persists, contact your local Verifone service provider. Keypad Does Not Respond If the keypad does not respond properly:
Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local Verifone representative. 28 E265G INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the e265G card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure 9). Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your Verifone distributor or service provider. If the manual transaction does not work, proceed to Check the Signal Strength. Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed L E T I A N N R I F F I D prematurely. E N Ensure the SIM card is properly inserted (see Installing the SIM card). Contact your Verifone distributor or service provider. If the manual transaction does not work, proceed to Check the Signal Strength. N A .6 Check the Signal Strength On-screen signal-strength indicator displays at least one bar to indicate V I S I O connectivity to radio network. Ensure that the radio has been activated by your service provider. R O E E V O C E265G INSTALLATION GUIDE 29 Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that Increase the separation between the equipment and receiver. to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement:
This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Verifone, Inc. 1-800-Verifone www.verifone.com e265 Installation Guide Verifone Part Number DOC087-303-EN-A, Revision A
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2016-01-29 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
2 | 1850.2 ~ 1909.8 | PCB - PCS Licensed Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2016-01-29
|
||||
1 2 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
1 2 | FCC Registration Number (FRN) |
0022825988
|
||||
1 2 | Physical Address |
1400 West Stanford Ranch Road Suite 200
|
||||
1 2 |
Rocklin, California 95765
|
|||||
1 2 |
United States
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
t******@timcoengr.com
|
||||
1 2 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
1 2 |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
|||||
app s | FCC ID | |||||
1 2 | Grantee Code |
B32
|
||||
1 2 | Equipment Product Code |
E265G
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
D****** P******
|
||||
1 2 | Title |
Director, Engineering
|
||||
1 2 | Telephone Number |
916-6********
|
||||
1 2 | Fax Number |
916-6********
|
||||
1 2 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 2 | PCB - PCS Licensed Transmitter | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Point of Sale Terminal | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output Power is EIRP and ERP for above and below 1 GHz, respectively. End-users must be informed of the operating requirements for satisfying RF exposure compliance. The highest reported SAR for this transmitter was 3.01 W/kg. | ||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 2 | Name |
K****** L****
|
||||
1 2 | Telephone Number |
+886-******** Extension:
|
||||
1 2 | Fax Number |
+886-********
|
||||
1 2 |
k******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 | |||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 22H | 824.2 | 848.8 | 0.817 | 0.004 ppm | 246KGXW | ||||||||||||||||||||||||||||||||||
2 | 2 | 24E | 1850.2 | 1909.8 | 0.788 | 0.002 ppm | 245KGXW |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC