| all | frequencies |
|
|
|
|
|
|
exhibits | applications |
|---|---|---|---|---|---|---|---|---|---|
| manuals | photos | ||||||||
| app s | submitted / available | |||||||
|---|---|---|---|---|---|---|---|---|
| 1 2 3 4 5 |
|
Manual | Users Manual | 3.43 MiB | / December 12 2017 | |||
| 1 2 3 4 5 |
|
Manual Statement | Users Manual | 96.36 KiB | / December 12 2017 | |||
| 1 2 3 4 5 |
|
Users Manual | Users Manual | 4.20 MiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Users Manual-Statement | Users Manual | 9.44 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Internal Photos | Internal Photos | 1.16 MiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
External Photos | External Photos | 1.10 MiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Attestation DFS Client Declaration | Attestation Statements | 179.94 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Authorization Letter | Cover Letter(s) | 124.10 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Class II permissive change letter | Cover Letter(s) | 283.02 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Confidentiality | Cover Letter(s) | 110.69 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR | RF Exposure Info | 1.23 MiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix A | RF Exposure Info | 1021.96 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix B | RF Exposure Info | 925.66 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix C | RF Exposure Info | 4.68 MiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix E | RF Exposure Info | 776.60 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix F | RF Exposure Info | 747.03 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix G | RF Exposure Info | 744.44 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix H | RF Exposure Info | 753.98 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix I | RF Exposure Info | 673.54 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix J | RF Exposure Info | 653.39 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix K | RF Exposure Info | 657.45 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
RF Exposure Info SAR Appendix L | RF Exposure Info | 747.80 KiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Test Report NII | Test Report | 2.43 MiB | October 07 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Test Setup Photos | Test Setup Photos | 396.69 KiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 |
|
Test Setup Photos SAR | Test Setup Photos | 1.29 MiB | October 06 2021 / October 12 2021 | |||
| 1 2 3 4 5 | Cover Letter(s) | / December 12 2017 | ||||||
| 1 2 3 4 5 | ID Label/Location Info | / December 12 2017 | ||||||
| 1 2 3 4 5 | ID Label/Location Info | / December 12 2017 | ||||||
| 1 2 3 4 5 | Cover Letter(s) | / December 12 2017 | ||||||
| 1 2 3 4 5 | RF Exposure Info | August 12 2017 / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | ID Label/Location Info | / December 12 2017 | ||||||
| 1 2 3 4 5 | ID Label/Location Info | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Setup Photos | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 | ||||||
| 1 2 3 4 5 | Test Report | / December 12 2017 |
| 1 2 3 4 5 | Manual | Users Manual | 3.43 MiB | / December 12 2017 |
M400 Installation Guide R I F F I D L E T I A N N O E N A .7 V I S I O E R E N V O C Verifone Part Number DOC445-003-EN-A, Revision A.7 M400 Installation Guide 2017 Verifone, Inc. All rights reserved . No part of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e written permission of Verifone, Inc. The in formation contained in this d ocument is subj ect to chan ge wi thout notice. Alth ough Verifone ha s attempted to en sure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone, and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments in this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC445-003-EN-A, Revision A.7 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions. 6 Acronym Definitions . 7 CHAPTER 1 Terminal Overview Features and Benefits . 10 Exceptional Ease of Use. 10 Performance and Durability . 10 Security. 10 Contactless Capability . 10 Communication Technology . 10 CHAPTER 2 Setup Terminal Location. 11 Ease of Use . 11 Environmental Factors . 11 Electrical Considerations . 12 Contactless Considerations . 12 PIN Protection Measures . 12 Ensuring User Privacy . 13 Mounting Considerations . 13 Inside the Shipping Carton . 14 Terminal Features . 15 Front Panel . 15 Connection Ports . 16 Connecting Cables and other Devices . 16 M400 Connection Options . 17 Powered USB Cable. 17 Berg Adaptor Cable . 17 ICE Cubes. 18 ICE Cube Modules . 19 Supported ICE Cube Configurations. 22 Micro SD Card . 22 MSAM Card . 23 Terminal Power Source . 24 Calibrate Touch Panel . 25 Smart Card Reader . 25 Magnetic Card Reader . 26 Contactless Smart Card Transaction . 26 M400 WiFi/BT Support . 27 Bluetooth Support . 27 Wireless Transaction . 27 Optional Accessories . 27 M400 INSTALLATION GUIDE 3 CONTENTS Privacy Shield . 27 Stand. 28 External and Optional Devices . 30 CHAPTER 3 Specifications Power Rating . 31 Power Pack . 31 Temperature. 31 External Dimensions. 31 Weight . 31 Processor . 31 Memory. 31 Display . 31 Magnetic Card Reader . 31 Primary Smart Card . 31 SAM Card Reader . 32 SD Card Reader . 32 Integrated Contactless Reader. 32 Keypad . 32 Audio Jack . 32 Peripheral Ports . 32 Security. 32 CHAPTER 4 Maintenance and Cleaning Additional Safety Information . 34 Power Adapter . 34 Potentially Explosive Environments . 34 Magnetic Stripe Cleaner . 34 Smart Card Cleaner . 34 CHAPTER 5 Service and Support Service Returns . 37 Accessories and Documentation . 38 CHAPTER 6 Troubleshooting Guidelines Terminal Does Not Start . 41 Terminal Display Does Not Show Correct/Readable Info. 41 Blank Display . 42 Keypad Does Not Respond . 42 Transactions Fail To Process . 42 4 M400 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience This guide is useful to anyone installing and configuring the terminal. Organization This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal. Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Refer to the following set of documents to learn more about the terminal:
M400 Certifications and Regulations M400 Series Quick Installation Guide M400 Series Ice Cube Certifications and Regulations M400 Series Ice Cube Quick Installation Guide M400 Series Stand Quick Installation Guide M400 Series Privacy Shield Quick Installation Guide VOS Programmers Manual VPN - DOC445-001-EN VPN - DOC445-002-EN VPN - DOC445-005-EN VPN - DOC445-006-EN VPN - DOC445-007-EN VPN - DOC445-008-EN VPN - DOC00501 Related Documentation M400 INSTALLATION GUIDE 5 PREFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Italics NOTE Document Conventions Meaning Text in blue indicates terms that are cross references. Italic typeface indicates book titles or emphasis. The pencil icon is used to highlight important information. Example See Guide Conventions. You must not use this unit underwater. RS232-type devices do not work on the M400 communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Do not use the terminal near water due to risk of shock. 6 M400 INSTALLATION GUIDE Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and PREFACE Guide Conventions Acronym Definitions their definitions. Table 2 Acronym 3DES AES API ARM BBM CAPK CBC DEA/DES DUKPT ECR EMV FSM MAC MMU MSAM OS PIN POS RFID SAM SC SD SR SRAM UI USB Wi-Fi Definitions Triple Data Encryption Standard Advanced Encryption Standard Algorithm Application Programming Interface Advanced RISC Machine Battery Backed Memory Certification Authority Public Key Cipher Block Chaining mode Data Encryption Algorithm/Standard Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Joint Europay, MasterCard and Visa Standard Fiscal Module Message Authentication Code Memory Management Unit Multiple Secure Access Module Operating System Personal Identification Number Point-of-Sale Radio Frequency Identification Secure Access Module Smart Card (Integrated Chip Card) Secure Digital Ship Release Static Random Access Memory User Interface Universal Serial Bus Wireless Fidelity M400 INSTALLATION GUIDE 7 PREFACE Guide Conventions 8 M400 INSTALLATION GUIDE Terminal Overview CHAPTER 1 A media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software. The terminal features a color 5 IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module. M400 WiFi/BT supports 802.11 a/b/g/n Wireless Fidelity (Wi-Fi) and Bluetooth (BT), while the M400 BT variant supports Bluetooth (BT) including BLE with iBeacon and Eddystone profiles . Figure 1 M400 Terminal M400 INSTALLATION GUIDE 9 TERMINAL OVERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease of Use Large 5 LCD display for unlimited application possibilities and easy readability under various lighting conditions. Touchscreen for icon-based applications or electronic signature capture support. Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen. Bi-directional magnetic stripe card reader with an extended blade for optimal card reading. Audio jack to facilitate accessibility for the visually impaired. Performance and Durability Fast transactions due to powerful 1 GHz ARM Cortex A9 processor. Rounded corners and drop resistant to three feet on concrete floor to minimize breakage. 256 MB of flash memory and 512 MB SDRAM with removable uSD. Security Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features. PCI 4.x approved for debit and other PIN-based transactions. EMV Level 1 Type Approval. Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. With Kensington lock feature resident in the terminal as part of the case. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. On-screen tap zone for optimized user experience. Accepts EMV, NFC, and mag-stripe contactless payments as well as PIN-
based transactions. Communication Technology Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported. Wi-Fi: Ideal for retailers that need multiple wireless devices and have an existing IP infrastructure (M400 WiFi-BT only). 10 M400 INSTALLATION GUIDE Setup CHAPTER 2 This chapter describes the setup procedure for:
Terminal Location. Inside the Shipping Carton. Terminal Features. Connection Ports. M400 Connection Options. MSAM Card. Terminal Power Source. Calibrate Touch Panel. Smart Card Reader. Magnetic Card Reader. Contactless Smart Card Transaction. M400 WiFi/BT Support. Optional Accessories. Terminal Location The following are guidelines used to select an ideal location for the terminal. Ease of Use Select a location convenient for both merchant and cardholder. Environmental Factors Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone. Select a location near a power outlet, POS, ECR, or computer connected to the terminal. Do not string cables or cords across a walkway for safety. Do not use the unit where there is high heat, dust, humidity, moisture, caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the terminal outdoors. M400 INSTALLATION GUIDE 11 SETUP PIN Protection Measures CAUTION The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. WARNING Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage. Contactless Considerations CAUTION PIN Protection Measures Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. Using an enclosed metal frame or mount may negatively affect contactless performance Use the following techniques to provide effective screening of PIN-Entry Devices
(PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice. Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:
Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check-in stand design. Position the terminal so that it is angled in such a way that PIN spying is difficult. Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Position in-store security cameras so that the PIN-entry keypad is not visible. 12 M400 INSTALLATION GUIDE SETUP PIN Protection Measures The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:
Table 3 Mounting Methods and Protection Measures Method Cashier Countertop without stand Use signage behind the PED Countertop with stand No action needed Customer in Queue Install so that customer is between PED and next in queue Install so that customer is between PED and next in queue Customers Elsewhere No action needed No action needed On-site Cameras Do not install within view of cameras Do not install within view of cameras Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED Prompts on the display, possibly with a click-through screen A logo for safe PIN-entry process. Literature at the point of sale Use the following guidelines to protect the users privacy when he enters his personal identification number (PIN):
The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45 and covering an area of 270 directly in front of the user. You can secure PIN entry by installing a Privacy Shield (optional). Verifone recommends the use of an approved stand for all mounting situations. Position the terminal conveniently in relation to power, POS, ECR, and LAN connections. Ensure the M400 terminal is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand. Ensuring User Privacy Mounting Considerations NOTE Special care is required when mounting the M400 terminal in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields which may interfere with M400 terminal. Always select mounting locations at least six feet from doorway units and at least 18 inches from surface mounted deactivator pads. M400 INSTALLATION GUIDE 13 SETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the Shipping Carton To unpack the shipping carton:
1 Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following:
Connectivity cable Terminal NOTE Power supply, connectivity cubes, and base module are shipped separately or depending on customer requirements. 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. 14 M400 INSTALLATION GUIDE Terminal Features Familiarize yourself with the terminal features before continuing with the installation process:
SETUP Terminal Features TOUCH SCREEN DISPLAY TELCO-STYLE KEYPAD AUDIO JACK MAGNETIC CARD READER SMART CARD READER Figure 2 M400 Features Front Panel The front panel offers the following features:
A touchscreen display. A set of keys that include:
A 12-key, telco-style keypad (keypads may vary in style). Three function keys at the bottom of the keypad (from left to right:
CANCEL, CLEAR, ENTER). A magnetic card reader, built into the right side. LEDs shows the proper swipe direction, with the stripe facing down and towards the keypad. A smart card reader, built into the units front side. An icon indicates the proper card position and insertion direction. A 3.5 mm audio jack to facilitate accessibility for the visually impaired. NOTE On screen PIN entry is NOT supported. M400 INSTALLATION GUIDE 15 SETUP Connection Ports Connection Ports The terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector. Connecting Cables and other Devices To connect required cable connections and other devices:
1 Unscrew and remove cable cover as shown below. Figure 3 2 Connect required cable connections or optional devices. Attaching the USB C Removing Cable Cover Cable provides multiple connection options. See Figure 7 for reference. Figure 4 3 Close cable compartment as shown below (optional). USB Type C Cable Connected on the Rear of the Unit Figure 5 Closing Cable Compartment with Cable Cover 16 M400 INSTALLATION GUIDE SETUP M400 Connection Options M400 Connection Options The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB Cable Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type. Figure 6 Powered USB Cable (USB Type C) Berg Adaptor Cable Berg adaptor cable (PN CBL445-100-01-A) connects the M400 terminal to legacy berg connection systems. M400 supports the following Berg cables. Verifone Cable P/N Cable Color Power Audio COM1 COM2 Tailgate/
COM3 10BT Ethernet PoE USB 1.1 Host 23998-02-R Yellow 24173-02-R Purple 23741-02-R Blue 23745-02-R Brown 26838-02-R White 23739-02-R Red 223740-02-R Green 1 1 1 1 1 1 1 1 1 1 1 1 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Female SDL-4) 3 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 COM3 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Female SDL-4) 1 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 COM3 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 (RJ-45) 1 Tailgate (Male SDL-4) 1 COM3 (Male DB9) 1 (RJ-45) 1 (Type A) 1 (RJ-45) 1 (Type A) USB 1.1 Device 1 (Powered USB) 1 (RJ-45) 1 (Type A) 1 (RJ-45) 1 (Powered USB) M400 INSTALLATION GUIDE 17 SETUP M400 Connection Options ICE Cubes A set of modules that allow easy, economical, and efficient custom configuration of communications options. Each configuration is comprised of a base module, an end cap, and a combination of other modules that support different communications interfaces, see Figure 7 as an example. USB COM Ethernet Switch Tailgate Figure 7 Refer to ICE Cube Modules for more information. Sample ICE Cube Assembly NOTE Appearance and number of ICE Cubes vary depending on customer requirements. 18 M400 INSTALLATION GUIDE SETUP M400 Connection Options ICE Cube Modules A device that offers cost effective, flexible, and specific connectivity options. These modules are attached to the ICE base module to meet specific customer requirements. The available module functions are provided below:
Base Module (PN 445-101-01-A) Interface to the M400 terminal Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules. It has:
Power supply connection (12 V 1 A) Audio out connection (line level stereo) ICE cube connection bus to connect to additional cubes. Figure 8 Base Module RS-232 Serial Interface Module (PN 445-102-01-A) This module has:
RJ-50 with RS-232 serial connections ICE cube bus in ICE cube bus out Figure 9 RS-232 Serial Interface Module M400 INSTALLATION GUIDE 19 SETUP M400 Connection Options USB Interface Module (PN 445-103-01-A) This module has:
RJ-50 with USB signals ICE cube bus in ICE cube bus out Figure 10 USB Interface Module Ethernet Interface Module (PN 445-104-01-A) This module support 10/100 Mbits/sec and has:
RJ-50 with Ethernet signals ICE cube bus in ICE cube bus out Figure 11 Ethernet Interface Module 20 M400 INSTALLATION GUIDE SETUP M400 Connection Options Ethernet Switch Interface Module (PN 445-105-01-A) This module has a 2 port Ethernet switch and supports 10/100 Mbits/sec and has:
Ice cube bus in Ice cube bus out Two RJ-50 with USB signals Figure 12 Ethernet Switch Interface Module Tailgate Interface Module (PN 445-106-01-A) This module has:
RJ-50 with tailgate signals ICE cube bus in ICE cube bus out Figure 13 Tailgate Interface Module M400 INSTALLATION GUIDE 21 SETUP Micro SD Card Supported ICE Cube Configurations The currently supported ICE cubes configurations are:
Configuration Type Part Number Description USB 2 USB Ports Serial CBL445-002-00-A Base Module + USB Module CBL445-003-00-A Base Module + USB Module + USB Module CBL445-004-00-A Base Module + Serial Module 2x Serial with Tailgate CBL445-005-00-A Base Module + Serial Module + Tailgate Module Ethernet CBL445-006-00-A Base Module + Ethernet Module Ethernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB Module Ethernet with Serial (COM2) CBL445-008-00-A Base Module + Ethernet Module + Serial Module Ethernet with Tailgate CBL445-009-00-A Base Module + Ethernet Module + Tailgate Module Ethernet Switch CBL445-010-00-A Base Module + Ethernet Switch Module Ethernet Switch with Tailgate CBL445-011-00-A Base Module + Ethernet Switch Module+ Tailgate Micro SD Card M400 supports micro SD for additional memory. Installing or Replacing Micro SD Card To install or replace Micro SD card:
1 Turn off the terminal. 2 Place the terminal face down on a soft and clean surface. 3 Remove cable cover as shown in Figure 3. 4 Insert the micro SD card into its slot. S D Inserting a Micro SD Card Figure 14 To replace Micro SD card, gently slide out the old micro SD card before inserting a new one. 22 M400 INSTALLATION GUIDE SETUP MSAM Card MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or Replacing MSAM Card To install or replace MSAM cards:
1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface. 3 Remove the cable cover of the unit. 4 Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. Figure 15 SAM Insertion NOTE Position the cards gold contacts facing upward toward the user. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. To replace SAM card, gently slide out the old SAM card before inserting a new one. M400 INSTALLATION GUIDE 23 SETUP Terminal Power Source Terminal Power Source The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once power source is removed. WARNING Do not connect the terminal to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-01-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Connecting M400 Terminal to a Power Source To connect M400 terminal to a power source:
1 Connect the Powered USB cable (PN CBL445-003-01-A) to the USB Type C port at the back of the terminal. Connecting Base Cable to Terminal Figure 16 2 Plug in power supply to the power connection port on the base module. 3 Plug the AC power cord into a wall outlet or power surge protector. 4 Close cable cover (optional). 24 M400 INSTALLATION GUIDE SETUP Calibrate Touch Panel Calibrate Touch Panel Calibrating Touch Screen The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct. To calibrate the touch screen:
1 Access System Mode. Login using Supervisor user profile. 2 Select Administration. 3 Select Calibrate Touch Panel. 4 A message is displayed on the screen, press OK to start calibration. 5 Follow on-screen prompts or instructions. Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Using the Smart Card Reader To use the smart card reader:
1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly. 3 Remove the card only when the display indicates the transaction is complete. Figure 17 Smart Card Reader CAUTION Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. M400 INSTALLATION GUIDE 25 SETUP Magnetic Card Reader Magnetic Card Reader Using the Smart Card Reader (Credit/Debit Card Transaction) The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. To use the smart card reader (credit/debit card transaction):
1 Position a magnetic card with the stripe in the card reader 2 Swipe it through the magnetic card reader. Figure 18 Using the Magnetic Card Reader Contactless Smart Card Transaction The terminal support contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Performing a Contactless Smart Card Transaction To perform a contactless smart card transaction:
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the terminal display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 19 Contactless Smart Card Transaction CAUTION Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. 26 M400 INSTALLATION GUIDE SETUP M400 WiFi/BT Support M400 WiFi/BT Support M400 WiFi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports Eddystone and iBeacon profiles only. Wireless Transaction Optional Accessories M400 supports wireless transactions. Wireless transactions occur when initialized by an application. These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Privacy Shield The privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction. Figure 20 M400 Privacy Shield Installing the Privacy Shield To install a privacy shield:
1 Squeeze in sides to slide in hooks into the slot. Figure 21 Installing the Privacy Shield M400 INSTALLATION GUIDE 27 SETUP Optional Accessories 2 Release to lock-in hooks in place. Figure 22 Privacy Shield attached to Terminal Stand A mounting device that serves as the terminals docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience. 45 Figure 23 M400 Series Stand Docking the Terminal on the Stand To dock the terminal on the stand:
1 Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal. Figure 24 Docking Terminal onto the Stand 28 M400 INSTALLATION GUIDE 2 Slide down terminal to lock in place. SETUP Optional Accessories Figure 25 Locking Terminal in Place Undocking the Terminal from the Stand To undock the terminal from the stand:
1 Slide off terminal upward to unhook the terminal from the stand. Figure 26 2 Lift terminal off the stand. Undocking Terminal from the Stand Figure 27 Lifting Terminal off the Stand M400 INSTALLATION GUIDE 29 SETUP Optional Accessories NOTE When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience. External and Optional Devices The ICE Cube, while connected to a terminal, supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and PINpad through a serial or USB Host connection. See Figure 7 for reference. CAUTION Remove the power cord from the base module before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s). 30 M400 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating 12 V DC, 1 A Power Pack PWR445-001-01-A UL/cUL, ITE listed, LPS power supply Input rated: 100-240 V AC, 50/60 Hz Output rated: 12 V DC, 1 A, 12 W External Dimensions Temperature Operating temperature: -5 to 50 C (23 to 122 F) Storage temperature: -20 to 60 C (-4 to 140 F) Length: 173 mm (6.81 in.) Width: 175 mm (6.89 in.) Depth: 43 mm (1.69 in.) Unit weight: 430 g Weight Processor 1 GHz ARM Cortex A9 Memory 256 MB of flash memory and 512 MB SDRAM Display 5 IPS LCD Magnetic Card Reader Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart Card ISO 7816, 1.8 V, 3 V, 5 V Synchronous and asynchronous cards M400 INSTALLATION GUIDE 31 SPECIFICATIONS SAM Card Reader SAM Card Reader The terminal has two dual stacking Security Access Modules (SAMs) card slots. SD Card Reader The terminal has one Micro Secure Digital (SD) card slot. Integrated Contactless Reader ISO 14443, ISO 18092, EMV, FeliCa Keypad Keys can be simulated on touchscreen 12-key Telco-style keypad Three color-coded function keys below the keypad Audio Jack 3.5 mm headphone jack Peripheral Ports one USB Type C port for ICE Cube Base module connection. one Micro-USB port for a graphometric stylus connection. Security Complies to PCI 4.x requirements, as well as many regional security requirements. 32 M400 INSTALLATION GUIDE Maintenance and Cleaning CHAPTER 4 Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it. Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, and dry cloth for cleaning. Do not paint the device. Paint can clog the moving parts and prevent proper operation. Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot. Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the devices outer casing is opened. These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. M400 INSTALLATION GUIDE 33 MAINTENANCE AND CLEANING Additional Safety Information Additional Safety Information The following are additional safety information in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your devices performance or damage it. Potentially Explosive Environments Magnetic Stripe Cleaner Do not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. The Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers. Smart Card Cleaner The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards, or using recommended Verifone cleaning card (PN 02746-02). Cleaning the SCR To clean the SCR:
1 Inspect the terminals SCR for presence of foreign objects before cleaning Customer Smart Card. a If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2. CAUTION Send your terminal to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void terminal warranty. 2 Clean the SCR with approved or recommended Verifone cleaning card. It is advised to use new cleaning cards at all times. NOTE If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR terminals or Petroleum SCR. 34 M400 INSTALLATION GUIDE 3 Test the SCR after cleaning. a If SCR tests out okay as passing, then the unit is ready for Customer Smart Card use. b If SCR tests out as failing, then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning. M400 INSTALLATION GUIDE 35 MAINTENANCE AND CLEANING Additional Safety Information 36 M400 INSTALLATION GUIDE CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information:
USA Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. International Contact your Verifone representative. Service Returns You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Returning One or More Terminals for Repair or Replacement 1 Gather the following information from the printed labels on the bottom of each terminal to be returned:
Product ID, including the model and part number. For example, M400, m445-xxx-xx, and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). 2 Obtain the MRA numbers by completing the following:
Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., Eastern time. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-
4172 (U.S.). Address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached and your fax number. Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm. Address the Subject box with to Verifone MRA Dept. M400 INSTALLATION GUIDE 37 SERVICE AND SUPPORT Accessories and Documentation Reference the model and part number in the Note box NOTE One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the terminal you are returning for service or repair (serial numbers are located on the bottom of the unit). Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the Verifone label on the bottom of the terminal). Accessories and Documentation Verifone produces accessories and documentation for the terminal. Refer to the part number in the left column when ordering. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-834-4366, Accessories and VPNs Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Below are accessories used with your terminal. Contact your Verifone distributor to determine which of the accessories fit your requirements. Table 1 Accessory Power pack Verifone cleaning Kit Privacy Shield Stand Stylus Holster Berg Adaptor Base Module Serial (COM) Interface Module USB Interface Module Ethernet Interface Module Description M400 DC power pack Cleaning kit PCI Privacy Shield Multilane Stand Passive Stylus Stylus Holster Berg Adaptor Cable ICE Cube Base Module RS-232 Serial Interface Part Number PWR445-001-01-A VPN 02746-01 PPL445-013-01-A TBD STY445-001-01-A PPL445-008-01-A 445-100-01-A 445-101-01-A 445-102-01-A USB Interface Ethernet Interface Module 445-103-01-A 445-104-01-A 38 M400 INSTALLATION GUIDE Accessories and VPNs Table 1 Accessory Ethernet Switch Interface Module Tailgate Interface Module USB 2 USB Ports Serial 2x Serial with Tailgate Ethernet Part Number 445-105-01-A 445-106-01-A CBL445-002-00-A CBL445-003-00-A CBL445-004-00-A CBL445-005-00-A CBL445-006-00-A Ethernet with USB CBL445-007-00-A Ethernet with Serial (COM2) CBL445-008-00-A Ethernet with Tailgate CBL445-009-00-A Ethernet Switch CBL445-010-00-A Ethernet Switch with Tailgate CBL445-011-00-A SERVICE AND SUPPORT Accessories and Documentation Description Ethernet Switch Interface Module Tailgate Interface Module Base Module + USB Module Base Module + USB Module
+ USB Module Base Module + Serial Module Base Module + Serial Module
+ Tailgate Module Base Module + Ethernet Module Base Module + Ethernet Module + USB Module Base Module + Ethernet Module + Serial Module Base Module + Ethernet Module + Tailgate Module Base Module + Ethernet Switch Module Base Module + Ethernet Switch Module+ Tailgate Refer to the following set of documents to learn more about the terminal:
M400 Certifications and Regulations M400 Series Quick Installation Guide VPN - DOC445-001-EN VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide M400 Series Stand Quick Installation Guide M400 Series Privacy Shield Quick Installation Guide VOS Programmers Manual VPN - DOC445-006-EN VPN - DOC445-007-EN VPN - DOC445-008-EN VPN - DOC00501 M400 INSTALLATION GUIDE 39 SERVICE AND SUPPORT Accessories and Documentation 40 M400 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. NOTE The terminal comes equipped with tamper-evident labels. It contains no user-
serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION All units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does Not Start Terminal Display Does Not Show Correct/
Readable Info If the terminal does not start:
Ensure that the terminal is plugged into a dedicated power source. Check power cable connector is plugged in properly. If the terminal display does not show correct/readable info:
Check all cable connections. If the problem persists, contact your local Verifone representative for assistance. M400 INSTALLATION GUIDE 41 TROUBLESHOOTING GUIDELINES Blank Display Blank Display When the terminal display is blank:
Keypad Does Not Respond If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. If the keypad does not respond properly:
Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly. Contact your local Verifone representative if the problem persists. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Checking Magnetic Card Reader To check magnetic card reader:
1 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. 2 Ensure that you are swiping cards properly (see Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. 4 Contact your local Verifone representative if the problem persists. Checking Smart Card Reader To check smart card reader:
1 Perform a test transaction using several different smart cards to ensure the problem is not a defective card. 2 Ensure that the card is inserted correctly (see Smart Card Reader). 3 Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card). 4 Contact your local Verifone representative if the problem persists. 42 M400 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process M400 INSTALLATION GUIDE 43 Verifone, Inc. 1-800-Verifone www.verifone.com R I F F I D E N V O C L E T I A N N O E N A .7 V I S I O E R M400 Installation Guide Verifone Part Number DOC445-003-EN-A, Revision A.7
| 1 2 3 4 5 | Manual Statement | Users Manual | 96.36 KiB | / December 12 2017 |
Verifone, Inc. 1-800-Verifone www.verifone.com Electrical Separate Power Sources Please ensure you review the power output of any device you connect to the M400 WIFI/BT. NOTE: The reference input power rating are as follows:
For M400 WIFI/BT: 12V, 1A or Powered USB Cable CBL445-003 Location Electrical Considerations CAUTION: Due to risk of electrical shock or unit damage, do not use the unit near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques. viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. Equipment Location Environmental Considerations This device is for indoor use only. Do not operate the device outdoors; it is not waterproof nor dust proof. Any damage to the unit from exposure to rain or dust may invalidate the product warranty. Keep the device away from dust, humidity, moisture, caustic chemicals or oils, direct sunlight, high heat and anywhere that radiates heat such as a stove or a motor. WARNING! Your device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock or vibration. To minimize the risk of damage to your device, avoid dropping your device and operating it in high-shock and high-
vibration environments. Do not store the device where prolonged exposure to extreme temperature can occur, because it can cause permanent damage. Do not expose the device to water. Contact with water can cause this unit to malfunction. Votre terminal de point de vente contient des composants lectroniques sensibles, susceptibles de subir des dommages dfinitifs en cas d'exposition des chocs ou des vibrations excessives. Pour minimiser le risque de dommages pour votre terminal, viter de le faire tomber ou de l'exposer des environnements pouvant provoquer des chocs et des vibrations excessives. Ne pas stocker le terminal dans des lieux susceptibles d'entraner une exposition prolonge des tempratures extrmes, du fait des dommages dfinitifs que cette situation peut provoquer. Ne pas exposer le terminal l'eau. Un contact avec de l'eau peut provoquer un dysfonctionnement de l'unit. Repairs Contact your local Verifone distributor or service provider for assistance. Do not attempt any service, adjustments or repairs on this equipment under any circumstances. Failure to comply will void the product warranty. Notice For 5G Band (WLAN: 5150-5350 MHz) Per FCC regulation, WiFi products marketed in US must be fixed to US-operation channels only. WiFi-WLAN 5G Band device is restricted for indoor use only when operating in the 5150 to 5350 MHz frequency range. M400 WIFI/BT Certifications and Regulations FCC B32M400WIFIBT FCC Compliance The following device has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:
Manufacturer: Verifone, Inc. Brand, Model: M400, M400 WIFI/BT Part 15 of FCC Rules This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential installation. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely even that there is interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by doing any of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by Verifone could void the users authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Increase the separation between the equipment and receiver. Cet quipement est conforme aux limites d'un dispositif numrique de classe B, comme stipul dans la partie 15 des rgles FCC, qui prvoient une protection raisonnable contre les interfrences nocives dans une zone rsidentielle. Le fonctionnement est soumis aux deux conditions suivantes: (1) Ce dispositif ne peut pas provoquer d'interfrences nocives, et (2) Ce dispositif doit accepter la rception d'interfrences ventuelles, y compris des interfrences susceptibles de provoquer un fonctionnement inattendu. Cet quipement produit et utilise l'nergie des ondes radio et, s'il n'est pas install et utilis conformment aux prsentes instructions, peut provoquer des interfrences nuisibles pour les communications radio. Toutefois, aucune garantie n'est donne que des interfrences ne se produiront pas dans une installation particulire. Dans l'ventualit improbable d'une interfrence avec la rception d'ondes de radio ou de tlvision (pouvant tre dtermine en teignant et en rallumant l'quipement), il est conseill l'utilisateur d'essayer de corriger l'interfrence en appliquant une ou plusieurs des mesures suivantes:
Rorienter ou dplacer l'antenne de rception. Augmenter la distance entre l'quipement et le rcepteur. Connecter l'quipement une sortie de circuit diffrente de celle laquelle est connect le rcepteur. Consulter le fournisseur ou demander l'aide d'un technicien expriment dans le domaine de la radio et/ou de la tlvision. Tout changement ou modification apports cet quipement, non approuv de manire expresse par Verifone, est susceptible d'entraner le retrait de l'autorisation de l'utilisateur utiliser cet quipement. L'antenne ou les antennes utilises pour cet metteur ne doivent pas tre places cte cte ou fonctionner conjointement une autre antenne ou un autre metteur. Legal Terms and Conditions Regarding PCI SSC Approvals PCI SSCs approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory, even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved. No vendor or other third party may refer to a PED as PCI Approved, nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSCs approval are strictly and actively prohibited by PCI SSC. When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSCs goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or non-infringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants. Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with Council Recommendation for Radio Equipment 2014/35/EU, IC RSS-102, and FCC RF exposure requirement, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Conditions that do not meet these requirements may not comply with Council Recommendations for Radio Equipment 2014/35/EU, IC RSS-102, and FCC RF exposure requirements and should be avoided. IC 787C-M400WIFIBT Cet quipement est conforme aux limites FCC d'exposition aux radiations dfinies pour un environnement non contrl. Pour se conformer la Recommandations du Conseil avec quipement radio 2014/35/EU, IC RSS-102 et l'exigence d'exposition RF de la FCC, une distance minimale de sparation de 20 cm doit tre maintenue entre le corps de l'utilisateur et le dispositif, y compris l'antenne. Des conditions qui ne rpondent pas ces exigences peut ne pas se conformer Recommandations du Conseil avec quipement radio 2014/35/EU, IC RSS-102, et FCC RF exigences d'exposition et doit tre vite. Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY For proper disposal instructions go to http://recycle.verifone.com/
Please retain this sheet for future reference. M400 Certifications and Regulations Verifone Part Number: DOC445-001-EN-B Revision B 2017 Verifone, Inc. All rights reserved.
*DOC445-001-EN-B*
continued on rear cover M400 WIFI/BT Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturers Name Manufacturers Address Verifone, Inc. Verifone, Inc. 1400 W Stanford Ranch Rd. Rocklin, CA 95765 USA Declares, that the product Product Name:
Model Name:
Model Number:
Brand:
Product Options:
Conforms to the following product specifications:
M400 M400 WIFI/BT M445-XXX-XX-XXX Verifone M400 WIFI/BT Safety:
EMC:
RF (RFID):
RF (WiFi/BT):
SAR (WiFi/BT):
IEC 60950-1:2005 + A1:2009 + A2:2013 EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 AS/NZS CISPR32:2015 EN 55032:2015+AC:2016, Class B EN 61000-3-2:2014, Class A EN 61000-3-3:2013 EN 55024:2010 EN 300 330 V2.1.1 EN 301 489-1 V2.2.0 EN 301 489-3 V2.1.1 EN 300 328 V2.1.1 EN 301 893 V2.1.1 EN 301 489-1 V2.2.0 EN 301 489-17 V3.2.0 IEC62209-2: 2010 Supplementary Information:
We hereby declare that the devices comply with the requirements of Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, and Radio Equipment Directive 2014/53/EU. These products carry the CE Mark per Directive 93/68/EEC and conform to RoHS Directive 2011/65/EU, including Technical Documentation: EN50581:2012 and DIN EN 50581 (2013-02). CE Approval Date: November 3, 2017 European contact for regulatory topics only:
Sheetal Shah Chief Operations Officer, Global Supply Chain San Jose, CA, USA Verifone UK Ltd. Symphony House 7 Cowley Business Park High Street Cowley Uxbridge, UB8 2AD United Kingdom Tel: +44-1895-275275
| 1 2 3 4 5 | Users Manual | Users Manual | 4.20 MiB | October 06 2021 / October 12 2021 |
M400 Installation Guide Verifone Part Number DOC445-003-EN-A, Revision A M400 Installation Guide 2018 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone, and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments in this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC445-003-EN-A, Revision A CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions . 6 Acronym Definitions . 7 C HA P TE R 1 Terminal Overview Features and Benefits . 10 Exceptional Ease of Use. 10 Performance and Durability . 10 Security . 10 Contactless Capability . 10 Communication Technology . 10 C HA P TE R 2 Setup Terminal Location . 11 Ease of Use . 11 Environmental Factors . 11 Electrical Considerations . 12 Contactless Considerations . 12 PIN Protection Measures . 12 Ensuring User Privacy . 13 Mounting Considerations . 13 Inside the Shipping Carton . 14 Terminal Features . 15 Front Panel . 15 Connection Ports . 16 Connecting Cables and other Devices . 16 M400 Connection Options . 17 Powered USB Cable . 17 ICE Cubes. 18 Micro SD Card . 18 MSAM Card . 20 Terminal Power Source . 21 Calibrate Touch Panel . 22 Smart Card Reader . 22 Magnetic Card Reader . 23 Contactless Smart Card Transaction . 23 VX 690 WiFi/BT Support . 24 Bluetooth Support . 24 Wireless Transaction . 24 Optional Accessories . 24 Privacy Shield . 24 Stand. 25 External and Optional Devices . 27 M400 INSTALLATION GUIDE 3 C H AP T ER 3 Specifications Power Rating . 29 Power Pack . 29 Temperature . 29 External Dimensions. 29 Weight . 29 Processor . 29 Memory. 29 Display . 29 Magnetic Card Reader . 29 Primary Smart Card . 29 SAM Card Reader . 30 SD Card Reader . 30 Integrated Contactless Reader. 30 Keypad . 30 Audio Jack . 30 Peripheral Ports . 30 Security. 30 C H AP T ER 4 Maintenance and Cleaning General Care . 31 Surface Cleaning . 32 Magnetic Card Reader . 32 Smart Card Reader. 32 Additional Safety Information . 32 Power Adapter . 32 Potentially Explosive Environments . 32 C H AP T ER 5 Service and Support Service Returns . 33 Accessories and Documentation . 34 C H AP T ER 6 Troubleshooting Guidelines Terminal Does Not Start . 37 Terminal Display Does Not Show Correct/Readable Info. 37 Blank Display . 38 Keypad Does Not Respond . 38 Transactions Fail To Process . 38 4 M400 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience This guide is useful to anyone installing and configuring the terminal. Organization This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal. Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. Refer to the following set of documents to learn more about the terminal:
M400 Certifications and Regulations M400 Series Quick Installation Guide VPN - DOC445-001-EN VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN VOS Programmers Manual VPN - DOC00501 Related Documentation M400 INSTALLATION GUIDE 5 PREFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Italics NOTE Text in blue indicates terms that are cross references. See Guide Conventions. Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information. RS232-type devices do not work on the M400 communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Do not use the terminal near water due to risk of shock. 6 M400 INSTALLATION GUIDE Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions PREFACE Guide Conventions 3DES AES API ARM BBM CAPK CBC DEA/DES DUKPT ECR EMV FSM MAC MMU MSAM OS PIN POS RFID SAM SC SD SR SRAM UI USB Wi-Fi Triple Data Encryption Standard Advanced Encryption Standard Algorithm Application Programming Interface Advanced RISC Machine Battery Backed Memory Certification Authority Public Key Cipher Block Chaining mode Data Encryption Algorithm/Standard Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Joint Europay, MasterCard and Visa Standard Fiscal Module Message Authentication Code Memory Management Unit Multiple Secure Access Module Operating System Personal Identification Number Point-of-Sale Radio Frequency Identification Secure Access Module Smart Card (Integrated Chip Card) Secure Digital Ship Release Static Random Access Memory User Interface Universal Serial Bus Wireless Fidelity M400 INSTALLATION GUIDE 7 PREFACE Guide Conventions 8 M400 INSTALLATION GUIDE Terminal Overview CHAPTER 1 A media-capable consumer-facing device that connects to a POS system which allows electronic payment transactions to be processed in multi-lane scenarios. It provides better media capabilities, more reliable hardware, and more efficient processing software. The terminal features a color 5 IPS LCD capacitive touch screen display, fast processor, abundant memory, PCI 4.x security, and an integrated contactless module. M400 WiFi/BT supports 802.11 a/b/g/n Wireless Fidelity (Wi-Fi) and Bluetooth (BT), while the M400 BT variant supports Bluetooth (BT) including BLE with iBeacon and Eddystone profiles. Figure 1 M400 Terminal M400 INSTALLATION GUIDE 9 TERMINAL OVERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor by combining the right features and functions. Exceptional Ease of Use Large 5 LCD display for unlimited application possibilities and easy readability under various lighting conditions. Touchscreen for icon-based applications or electronic signature capture support. Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and the touchscreen. Bi-directional magnetic stripe card reader with an extended blade for optimal card reading. Audio jack to facilitate accessibility for the visually impaired. Performance and Durability Fast transactions due to powerful 1 GHz ARM Cortex A9 processor. Rounded corners and drop resistant to three feet on concrete floor to minimize breakage. 256 MB of flash memory and 512 MB SDRAM with removable uSD. Security Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features. PCI 4.x approved for debit and other PIN-based transactions. EMV Level 1 Type Approval. Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. With Kensington lock feature resident in the terminal as part of the case. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. On-screen tap zone for optimized user experience. Accepts EMV, NFC, and mag-stripe contactless payments as well as PIN-
based transactions. Communication Technology Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported. Wi-Fi: Ideal for retailers that need multiple wireless devices and have an existing IP infrastructure (M400 WiFi-BT only). 10 M400 INSTALLATION GUIDE Setup CHAPTER 2 This chapter describes the setup procedure for:
Terminal Location. Inside the Shipping Carton. Terminal Features. Connection Ports. M400 Connection Options. MSAM Card. Terminal Power Source. Calibrate Touch Panel. Smart Card Reader. Magnetic Card Reader. Contactless Smart Card Transaction. M400 WiFi/BT Support. Optional Accessories. Terminal Location The following are guidelines used to select an ideal location for the terminal. Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone. Select a location near a power outlet, POS, ECR, or computer connected to the terminal. Do not string cables or cords across a walkway for safety. Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the terminal outdoors. M400 INSTALLATION GUIDE 11 SETUP PIN Protection Measures CAUTION The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. WARNING Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage. Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance PIN Protection Measures Use the following techniques to provide effective screening of PIN-Entry Devices
(PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice. Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:
Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check-in stand design. Position the terminal so that it is angled in such a way that PIN spying is difficult. Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Position in-store security cameras so that the PIN-entry keypad is not visible. 12 M400 INSTALLATION GUIDE SETUP PIN Protection Measures The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:
Table 3 Mounting Methods and Protection Measures Method Cashier Countertop without stand Use signage behind the PED Countertop with stand No action needed Customer in Queue Customers Elsewhere On-site Cameras Install so that customer is between PED and next in queue Install so that customer is between PED and next in queue No action needed No action needed Do not install within view of cameras Do not install within view of cameras Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED Prompts on the display, possibly with a click-through screen Literature at the point of sale A logo for safe PIN-entry process. Ensuring User Privacy Use the following guidelines to protect the users privacy when he enters his personal identification number (PIN):
Mounting Considerations The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45 and covering an area of 270 directly in front of the user. You can secure PIN entry by installing a Privacy Shield (optional). Verifone recommends the use of an approved stand for all mounting situations. Position the terminal conveniently in relation to power, POS, ECR, and LAN connections. Ensure the M400 terminal is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand. NOTE Special care is required when mounting the M400 terminal in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields which may interfere with M400 terminal. Always select mounting locations at least six feet from doorway units and at least 18 inches from surface mounted deactivator pads. M400 INSTALLATION GUIDE 13 SETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the Shipping Carton To unpack the shipping carton:
1 Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following:
Terminal Connectivity cable NOTE Power supply, connectivity cubes, and base module are shipped separately or depending on customer requirements. 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. 14 M400 INSTALLATION GUIDE Terminal Features Familiarize yourself with the terminal features before continuing with the installation process:
SETUP Terminal Features TOUCH SCREEN DISPLAY TELCO-STYLE KEYPAD AUDIO JACK MAGNETIC CARD READER SMART CARD READER Figure 2 M400 Features Front Panel The front panel offers the following features:
A touchscreen display. A set of keys that include:
A 12-key, telco-style keypad (keypads may vary in style). Three function keys at the bottom of the keypad (from left to right:
CANCEL, CLEAR, ENTER). A magnetic card reader, built into the right side. LEDs shows the proper swipe direction, with the stripe facing down and towards the keypad. A smart card reader, built into the units front side. An icon indicates the proper card position and insertion direction. A 3.5 mm audio jack to facilitate accessibility for the visually impaired. NOTE On screen PIN entry is NOT supported. M400 INSTALLATION GUIDE 15 SETUP Connection Ports Connecting Cables and other Devices To connect required cable connections and other devices:
1 Unscrew and remove cable cover as shown below. Figure 3 Removing Cable Cover 2 Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options. Figure 4 USB Type C Cable Connected on the Rear of the Unit 3 Close cable compartment as shown below (optional). Figure 5 Closing Cable Compartment with Cable Cover 16 M400 INSTALLATION GUIDE SETUP M400 Connection Options M400 Connection Options The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected on the rear of the unit. Powered USB Cable Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type. Figure 6 Powered USB Cable (USB Type C) M400 INSTALLATION GUIDE 17 SETUP Micro SD Card ICE Cubes Ice Cubes are devices that offer economical, efficient, flexible, and specific connectivity options. These modules are attached between a base module and an end cap to meet specific customer requirements for different communications interfaces. The available module functions are provided below:
Base Module (PN 445-101-01-A) Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules. It has:
Interface to the M400 terminal Power supply connection (12 V 1 A) Audio out connection (line level stereo) ICE cube connection bus to connect to additional cubes USB Interface Module (PN 445-103-01-A) This module has:
ICE cube bus in ICE cube bus out RJ-50 with USB signals Ethernet Interface Module (PN 445-104-01-A) This module support 10/100 Mbits/sec and has:
ICE cube bus in ICE cube bus out RJ-50 with Ethernet signals Supported Configurations The currently supported ICE cubes configurations are:
Configuration Type Part Number Description USB 2 USB Ports Ethernet CBL445-002-00-A Base Module + USB Module CBL445-003-00-A Base Module + USB Module + USB Module CBL445-006-00-A Base Module + Ethernet Module Ethernet with USB CBL445-007-00-A Base Module + Ethernet Module + USB Module Micro SD Card M400 supports micro SD for additional memory. Installing or Replacing Micro SD Card To install or replace Micro SD card:
1 Turn off the terminal. 18 M400 INSTALLATION GUIDE SETUP Micro SD Card 2 Place the terminal face down on a soft and clean surface. 3 Remove cable cover as shown in Figure 3. 4 Insert the micro SD card into its slot. S D Figure 7 Inserting a Micro SD Card To replace Micro SD card, gently slide out the old micro SD card before inserting a new one. M400 INSTALLATION GUIDE 19 SETUP MSAM Card MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or Replacing MSAM Card To install or replace MSAM cards:
1 Power off the terminal. 2 Place the terminal face down on a soft and clean surface. 3 Remove the cable cover of the unit. 4 Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. Figure 8 SAM Insertion NOTE Position the cards gold contacts facing upward toward the user. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. To replace SAM card, gently slide out the old SAM card before inserting a new one. 20 M400 INSTALLATION GUIDE SETUP Terminal Power Source Terminal Power Source The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once power source is removed. WARNING Do not connect the terminal to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-01-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Connecting M400 Terminal to a Power Source To connect M400 terminal to a power source:
1 Connect the Powered USB cable (PN CBL445-003-01-A) to the USB Type C port at the back of the terminal. Figure 9 Connecting Base Cable to Terminal 2 Plug in power supply to the power connection port on the base module. 3 Plug the AC power cord into a wall outlet or power surge protector. 4 Close cable cover (optional). M400 INSTALLATION GUIDE 21 SETUP Calibrate Touch Panel Calibrate Touch Panel The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify the time on the unit is correct. Calibrating Touch Screen To calibrate the touch screen:
1 Access System Mode. Login using Supervisor user profile. 2 Select Administration. 3 Select Calibrate Touch Panel. 4 A message is displayed on the screen, press OK to start calibration. 5 Follow on-screen prompts or instructions. Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Using the Smart Card Reader To use the smart card reader:
1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly. 3 Remove the card only when the display indicates the transaction is complete. Figure 10 Smart Card Reader CAUTION Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. 22 M400 INSTALLATION GUIDE SETUP Magnetic Card Reader Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card Reader (Credit/Debit Card Transaction) To use the smart card reader (credit/debit card transaction):
1 Position a magnetic card with the stripe in the card reader 2 Swipe it through the magnetic card reader. Figure 11 Using the Magnetic Card Reader Contactless Smart Card Transaction The terminal support contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Performing a Contactless Smart Card Transaction To perform a contactless smart card transaction:
1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the terminal display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 12 Contactless Smart Card Transaction CAUTION Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. M400 INSTALLATION GUIDE 23 SETUP M400 WiFi/BT Support M400 WiFi/BT Support M400 WiFi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports Eddystone and iBeacon profiles only. Wireless Transaction M400 supports wireless transactions. Wireless transactions occur when initialized by an application. Optional Accessories These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Privacy Shield The privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction. Installing the Privacy Shield Figure 13 M400 Privacy Shield To install a privacy shield:
1 Squeeze in sides to slide in hooks into the slot. Figure 14 Installing the Privacy Shield 24 M400 INSTALLATION GUIDE 2 Release to lock-in hooks in place. SETUP Optional Accessories Figure 15 Privacy Shield attached to Terminal Stand A mounting device that serves as the terminals docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience. 45 Docking the Terminal on the Stand Figure 16 M400 Series Stand To dock the terminal on the stand:
1 Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal. Figure 17 Docking Terminal onto the Stand M400 INSTALLATION GUIDE 25 SETUP Optional Accessories 2 Slide down terminal to lock in place. Undocking the Terminal from the Stand Figure 18 Locking Terminal in Place To undock the terminal from the stand:
1 Slide off terminal upward to unhook the terminal from the stand. Figure 19 Undocking Terminal from the Stand 2 Lift terminal off the stand. Figure 20 Lifting Terminal off the Stand 26 M400 INSTALLATION GUIDE SETUP Optional Accessories NOTE When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience. External and Optional Devices The ICE Cube, while connected to a terminal, supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and PINpad through a serial or USB Host connection. CAUTION Remove the power cord from the base module before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s). M400 INSTALLATION GUIDE 27 SETUP Optional Accessories 28 M400 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating 12 V DC, 1 A Power Pack PWR445-001-01-A UL/cUL, ITE listed, LPS power supply Input rated: 100-240 V AC, 50/60 Hz Output rated: 12 V DC, 1 A, 12 W Temperature Operating temperature: -5 to 40 C (23 to 122 F) Storage temperature: -20 to 60 C (-4 to 140 F) External Dimensions Length: 173 mm (6.81 in.) Width: 175 mm (6.89 in.) Depth: 43 mm (1.69 in.) Weight Unit weight: 430 g Processor 1 GHz ARM Cortex A9 Memory 256 MB of flash memory and 512 MB SDRAM Display 5 IPS LCD Magnetic Card Reader Primary Smart Card Triple track (tracks 1, 2, 3), high coercivity, bi-directional ISO 7816, 1.8 V, 3 V, 5 V Synchronous and asynchronous cards M400 INSTALLATION GUIDE 29 SPECIFICATIONS SAM Card Reader SAM Card Reader The terminal has two dual stacking Security Access Modules (SAMs) card slots. SD Card Reader The terminal has one Micro Secure Digital (SD) card slot. ISO 14443, ISO 18092, EMV, FeliCa Integrated Contactless Reader Keypad 12-key Telco-style keypad Three color-coded function keys below the keypad Keys can be simulated on touchscreen Audio Jack 3.5 mm headphone jack Peripheral Ports one USB Type C port for ICE Cube Base module connection. one Micro-USB port for a graphometric stylus connection. Security Complies to PCI 4.x requirements, as well as many regional security requirements. 30 M400 INSTALLATION GUIDE CHAPTER 4 Maintenance and Cleaning The M400 device has no user-maintainable parts. It can, however, be cleaned. General Care Your terminal device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it. Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not paint the device. Paint can clog the moving parts and prevent proper operation. Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot. Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the devices outer casing is opened. These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. M400 INSTALLATION GUIDE 31 Surface Cleaning Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. Magnetic Card Reader Dirt accumulation can lead to MSR reading problems unless you clean the Magnetic Stripe Reader (MSR) on a regular basis (daily to once a week, depending on usage). Clean the MSR using commercially available card reader cleaning cards or using recommended Verifone MSR-cleaning card (PN 02746-
02). NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader terminals or Petroleum MSR card readers. Smart Card Reader Do not attempt to clean the Smart Card Reader (SCR). Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider. CAUTION If you find foreign objects in the SCR, send your terminal to a Verifone authorized repair center. Do not use Verifones recommended MSR-cleaning card (PN 02746-02) or commercially available card reader cleaning cards with the SCR. The following are additional safety information in using this device. Additional Safety Information Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your devices performance or damage it. Potentially Explosive Environments Do not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. 32 M400 INSTALLATION GUIDE CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information:
USA Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. International Contact your Verifone representative. Service Returns You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Returning One or More Terminals for Repair or Replacement 1 Gather the following information from the printed labels on the bottom of each terminal to be returned:
Product ID, including the model and part number. For example, M400, m445-xxx-xx, and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). 2 Obtain the MRA numbers by completing the following:
Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., Eastern time. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-
4172 (U.S.). Address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached and your fax number. Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm. Address the Subject box with to Verifone MRA Dept. M400 INSTALLATION GUIDE 33 SERVICE AND SUPPORT Accessories and Documentation Reference the model and part number in the Note box NOTE One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the terminal you are returning for service or repair (serial numbers are located on the bottom of the unit). Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the Verifone label on the bottom of the terminal). Accessories and Documentation Verifone produces accessories and documentation for the terminal. Refer to the part number in the left column when ordering. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Below are accessories used with your terminal. Contact your Verifone distributor to determine which of the accessories fit your requirements. Table 4 Accessories and VPNs Part Number PWR445-001-01-A VPN 02746-01 PPL445-013-01-A TBD STY445-001-01-A PPL445-008-01-A 445-101-01-A 445-103-01-A 445-104-01-A Description M400 DC power pack MSR Cleaning kit PCI Privacy Shield Multilane Stand Passive Stylus Stylus Holster ICE Cube Base Module USB Interface Module Ethernet Interface Module 34 M400 INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation Refer to the following set of documents to learn more about the terminal:
M400 Certifications and Regulations VPN - DOC445-001-EN M400 Series Quick Installation Guide VPN - DOC445-002-EN M400 Series Ice Cube Certifications and Regulations VPN - DOC445-005-EN M400 Series Ice Cube Quick Installation Guide VPN - DOC445-006-EN M400 Series Stand Quick Installation Guide VPN - DOC445-007-EN M400 Series Privacy Shield Quick Installation Guide VPN - DOC445-008-EN VOS Programmers Manual VPN - DOC00501 M400 INSTALLATION GUIDE 35 SERVICE AND SUPPORT Accessories and Documentation 36 M400 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. NOTE The terminal comes equipped with tamper-evident labels. It contains no user-
serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION All units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does Not Start If the terminal does not start:
Ensure that the terminal is plugged into a dedicated power source. Check power cable connector is plugged in properly. Terminal Display Does Not Show Correct/
Readable Info If the terminal display does not show correct/readable info:
Check all cable connections. If the problem persists, contact your local Verifone representative for assistance. M400 INSTALLATION GUIDE 37 TROUBLESHOOTING GUIDELINES Blank Display Blank Display When the terminal display is blank:
Keypad Does Not Respond If the terminal display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. If the keypad does not respond properly:
Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly. Contact your local Verifone representative if the problem persists. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Checking Magnetic Card Reader Checking Smart Card Reader To check magnetic card reader:
1 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. 2 Ensure that you are swiping cards properly (see Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. 4 Contact your local Verifone representative if the problem persists. To check smart card reader:
1 Perform a test transaction using several different smart cards to ensure the problem is not a defective card. 2 Ensure that the card is inserted correctly (see Smart Card Reader). 3 Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card). 4 Contact your local Verifone representative if the problem persists. 38 M400 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process M400 INSTALLATION GUIDE 39 Verifone, Inc. 1-800-Verifone www.verifone.com M400 Installation Guide Verifone Part Number DOC445-003-EN-A, Revision A
| 1 2 3 4 5 | Users Manual-Statement | Users Manual | 9.44 KiB | October 06 2021 / October 12 2021 |
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
| 1 2 3 4 5 | Attestation DFS Client Declaration | Attestation Statements | 179.94 KiB | October 06 2021 / October 12 2021 |
1400 West Stanford Ranch Road Suite 200 Rocklin CA 95765 USA DFS client device channel plan and software operational declaration Date: 2021-10-01 We, Verifone, Inc., declare that the device, FCC ID: B32M400WIFIBT Model Name: M400 WIFI/BT, does not have Ad Hoc on non-US frequencies and/or on DFS frequencies. Also, the client software and associated drivers will not initiate any transmission on DFS frequencies without initiation by a master. This includes restriction on transmissions for beacons and support for ad-hoc peer-to-peer modes. Below is the channel / frequency plan for the device Frequency (MHz) 2412 1 2 2417 Active Active 11 7 3 2422 2462 2442 Active Active Active Active Active Active Active Active Active 8 2447 9 2452 5 2432 6 2437 4 2427 10 2457 CH Scan Type 5G band 1 CH Scan Type 5G band 2 CH Scan Type 5G band 3 Scan Type CH Frequency (MHz) 5180 36 48 42 5240 5210 Active Active Active Active Active Active Active 38 5190 40 5200 44 5220 46 5230 Frequency (MHz) 5260 52 58 5290 Passive Passive Passive Passive Passive Passive Passive 54 5270 56 5280 64 5320 60 5300 62 5310 CH 100 Frequency (MHz) 5500 102 5510 104 5520 108 5540 116 5580 118 5590 122 5610 124 5620 Passive Passive Passive Passive Passive Passive Passive Passive 132 Frequency (MHz) 5660 134 5670 136 5680 140 5700 126 5630 128 5640 Scan Type Passive Passive Passive Passive Passive Passive 5G band 4 CH 149 Frequency (MHz) 5745 165 5825 Active Active Active Active Active Active Active Active 151 5755 153 5765 155 5775 157 5785 161 5805 159 5795 Scan Type Also, on DFS channels, the WLAN driver in the device operates under the control of an AP at all times, except when in ad-hoc mode on US non-DFS channels. The device passively scans DFS frequencies until a master device is detected. The control of this functionality is not accessible to anyone under any conditions. Furthermore, the firmware is protected by a special signature and CRC checksum. Signature and CRC checksum will be calculated and verified before firmware upgrade. Unauthorized modification to firmware will lead to the failure of verification and thus firmware upgrade will not be allowed. Sincerely yours, 1400 West Stanford Ranch Road Suite 200 Rocklin CA 95765 USA
Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel: 886-23789-7313 E-mail: Steve_H@VERIFONE.com
| 1 2 3 4 5 | Authorization Letter | Cover Letter(s) | 124.10 KiB | October 06 2021 / October 12 2021 |
1400 West Stanford Ranch Road Suite 200 Rocklin CA 95765 USA Date: 2021-10-01 FCC ID: B32M400WIFIBT A U T H O R I Z A T I O N L E T T E R To Whom It May Concern:
Verifone, Inc. hereby authorizes Debby Lin / Senior Specialist of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Debby Lin / Senior Specialist of BV CPS Taoyuan on Verifone, Inc.s behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours,
Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel: 886-23789-7313 E-mail: Steve_H@VERIFONE.com
| 1 2 3 4 5 | Class II permissive change letter | Cover Letter(s) | 283.02 KiB | October 06 2021 / October 12 2021 |
FCC ID: 787C-M400WIFIBT Description of Permissive Change The application is prepared for FCC class II permissive change by adding 802.11ac mode through software enabling to its original parent application. Both devices, original and updated versions, are electrically identical in all aspects except adding 802.11ac mode. Regards, Debby Lin / Senior Specialist Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch Tel: 886-3-318 3232 ext. 1900 Fax: 886-3-327 0892 Email: debby.lin@bureauveritas.com Data: 2021-08-18
| 1 2 3 4 5 | Confidentiality | Cover Letter(s) | 110.69 KiB | October 06 2021 / October 12 2021 |
1400 West Stanford Ranch Road Suite 200 Rocklin CA 95765 USA Date: 2021-10-01 FCC ID: B32M400WIFIBT To the attention of Federal Communications Commission Authorization and Evaluation Division Permanent Confidentiality Request Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, the Applicant hereby requests confidential treatment of information accompanying this Application as outlined below:
Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. The Applicant understands that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Sincerely yours,
Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel: 886-23789-7313 E-mail: Steve_H@VERIFONE.com
| 1 2 3 4 5 | RF Exposure Info SAR Appendix A | RF Exposure Info | 1021.96 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix B | RF Exposure Info | 925.66 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix C | RF Exposure Info | 4.68 MiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix E | RF Exposure Info | 776.60 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix F | RF Exposure Info | 747.03 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix G | RF Exposure Info | 744.44 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix H | RF Exposure Info | 753.98 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix I | RF Exposure Info | 673.54 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix J | RF Exposure Info | 653.39 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix K | RF Exposure Info | 657.45 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | RF Exposure Info SAR Appendix L | RF Exposure Info | 747.80 KiB | October 07 2021 / October 12 2021 |
| 1 2 3 4 5 | Test Setup Photos SAR | Test Setup Photos | 1.29 MiB | October 06 2021 / October 12 2021 |
| frequency | equipment class | purpose | ||
|---|---|---|---|---|
| 1 | 2021-10-12 | 5755 ~ 5795 | NII - Unlicensed National Information Infrastructure TX | Class II Permissive Change |
| 2 | 2017-12-12 | 5755 ~ 5795 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
| 3 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
| 4 | 13.56 ~ 13.56 | DXT - Part 15 Low Power Transceiver, Rx Verified | ||
| 5 | 2412 ~ 2462 | DTS - Digital Transmission System |
| app s | Applicant Information | |||||
|---|---|---|---|---|---|---|
| 1 2 3 4 5 | Effective |
2021-10-12
|
||||
| 1 2 3 4 5 |
2017-12-12
|
|||||
| 1 2 3 4 5 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
| 1 2 3 4 5 | FCC Registration Number (FRN) |
0022825988
|
||||
| 1 2 3 4 5 | Physical Address |
Suite 200 1400 West Stanford Ranch Road
|
||||
| 1 2 3 4 5 |
1400 West Stanford Ranch Road Suite 200
|
|||||
| 1 2 3 4 5 |
Rocklin, CA
|
|||||
| 1 2 3 4 5 |
Rocklin, California 95765
|
|||||
| 1 2 3 4 5 |
United States
|
|||||
| app s | TCB Information | |||||
| 1 2 3 4 5 | TCB Application Email Address |
c******@telefication.com
|
||||
| 1 2 3 4 5 |
T******@intertek.com
|
|||||
| 1 2 3 4 5 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
| 1 2 3 4 5 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
| app s | FCC ID | |||||
| 1 2 3 4 5 | Grantee Code |
B32
|
||||
| 1 2 3 4 5 | Equipment Product Code |
M400WIFIBT
|
||||
| app s | Person at the applicant's address to receive grant or for contact | |||||
| 1 2 3 4 5 | Name |
S******** H******
|
||||
| 1 2 3 4 5 |
D**** P******
|
|||||
| 1 2 3 4 5 | Title |
Sr. Director, Hardware Engineering
|
||||
| 1 2 3 4 5 |
Director, Engineering
|
|||||
| 1 2 3 4 5 | Telephone Number |
886-2********
|
||||
| 1 2 3 4 5 |
916-6********
|
|||||
| 1 2 3 4 5 | Fax Number |
886-2********
|
||||
| 1 2 3 4 5 |
916-6********
|
|||||
| 1 2 3 4 5 |
S******@VERIFONE.com
|
|||||
| 1 2 3 4 5 |
D******@verifone.com
|
|||||
| app s | Technical Contact | |||||
| 1 2 3 4 5 | Firm Name |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
||||
| 1 2 3 4 5 |
VeriFone Inc
|
|||||
| 1 2 3 4 5 | Name |
K****** L******
|
||||
| 1 2 3 4 5 |
M******** P********
|
|||||
| 1 2 3 4 5 | Physical Address |
No.19, Hwa Ya 2nd Rd., Wen Hwa Vil.
|
||||
| 1 2 3 4 5 |
1400 West Stanford Ranch Road Suite 200
|
|||||
| 1 2 3 4 5 |
Rocklin, 95765
|
|||||
| 1 2 3 4 5 |
Taiwan
|
|||||
| 1 2 3 4 5 |
United States
|
|||||
| 1 2 3 4 5 | Telephone Number |
+8863********
|
||||
| 1 2 3 4 5 |
916 6********
|
|||||
| 1 2 3 4 5 | Fax Number |
886-3********
|
||||
| 1 2 3 4 5 |
k******@bureauveritas.com
|
|||||
| 1 2 3 4 5 |
m******@verifone.com
|
|||||
| app s | Non Technical Contact | |||||
| 1 2 3 4 5 | Firm Name |
Bureau Veritas Consumer Products Services
|
||||
| 1 2 3 4 5 |
VeriFone Inc
|
|||||
| 1 2 3 4 5 | Name |
D****** L******
|
||||
| 1 2 3 4 5 |
D****** P******
|
|||||
| 1 2 3 4 5 | Physical Address |
No.19, Hwa Ya 2nd Rd., Wen Hwa Vil.
|
||||
| 1 2 3 4 5 |
1400 West Stanford Ranch Road Suite 200
|
|||||
| 1 2 3 4 5 |
Rocklin, 95765
|
|||||
| 1 2 3 4 5 |
Taiwan
|
|||||
| 1 2 3 4 5 |
United States
|
|||||
| 1 2 3 4 5 | Telephone Number |
+8863********
|
||||
| 1 2 3 4 5 |
916 6********
|
|||||
| 1 2 3 4 5 | Fax Number |
886-3********
|
||||
| 1 2 3 4 5 |
d******@bureauveritas.com
|
|||||
| 1 2 3 4 5 |
d******@verifone.com
|
|||||
| app s | Confidentiality (long or short term) | |||||
| 1 2 3 4 5 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
| 1 2 3 4 5 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
| if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
| app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
| 1 2 3 4 5 | Is this application for software defined/cognitive radio authorization? | No | ||||
| 1 2 3 4 5 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
| 1 2 3 4 5 | DSS - Part 15 Spread Spectrum Transmitter | |||||
| 1 2 3 4 5 | DXT - Part 15 Low Power Transceiver, Rx Verified | |||||
| 1 2 3 4 5 | DTS - Digital Transmission System | |||||
| 1 2 3 4 5 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Point of Sale Terminal | ||||
| 1 2 3 4 5 | Multilane Point of Sale Terminal | |||||
| 1 2 3 4 5 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
| 1 2 3 4 5 | Yes | |||||
| 1 2 3 4 5 | Modular Equipment Type | Does not apply | ||||
| 1 2 3 4 5 | Purpose / Application is for | Class II Permissive Change | ||||
| 1 2 3 4 5 | Original Equipment | |||||
| 1 2 3 4 5 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
| 1 2 3 4 5 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
| 1 2 3 4 5 | Grant Comments | C2PC: Adding 802.11ac mode by software. The highest reported SAR value for body-worn use condition is 0.49 W/kg. This device supports 20/40/80 MHz bandwidth modes. The output power listed is conducted. Device is an 802.11a/b/g/n enabled for 2.4 and 5 GHz band operation. The device must not be co-located or operation with any other antenna or transmitter except as described in this filing or in accordance with multi-transmitter product procedure. SAR compliance for portable use conditions has been evaluated as described in this filing. The highest reported SAR value for body-worn use condition is 0.62 W/kg. This device supports 20 MHz and 40 MHz bandwidth modes. | ||||
| 1 2 3 4 5 | The output power listed is conducted. Device is an 802.11a/b/g/n enabled for 2.4 and 5 GHz band operation. The device must not be co-located or operation with any other antenna or transmitter except as described in this filing or in accordance with multi-transmitter product procedure. SAR compliance for portable use conditions has been evaluated as described in this filing. The highest reported SAR value for body-worn use condition is 0.62 W/kg. This device supports 20 MHz and 40 MHz bandwidth modes. | |||||
| 1 2 3 4 5 | The output power listed is conducted. Device is an 802.11a/b/g/n enabled for 2.4 and 5 GHz band operation. The device must not be co-located or operation with any other antenna or transmitter except as described in this filing or in accordance with multi-transmitter product procedure. SAR compliance for portable use conditions has been evaluated as described in this filing. The highest reported SAR value for body-worn use condition is 0.62 W/kg. | |||||
| 1 2 3 4 5 | Is there an equipment authorization waiver associated with this application? | No | ||||
| 1 2 3 4 5 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
| app s | Test Firm Name and Contact Information | |||||
| 1 2 3 4 5 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
| 1 2 3 4 5 |
IntertekTesting Services NA Inc.
|
|||||
| 1 2 3 4 5 | Name |
R******** C******
|
||||
| 1 2 3 4 5 |
C******** P****
|
|||||
| 1 2 3 4 5 | Telephone Number |
+886-********
|
||||
| 1 2 3 4 5 |
650-4********
|
|||||
| 1 2 3 4 5 | Fax Number |
+886-********
|
||||
| 1 2 3 4 5 |
650 4********
|
|||||
| 1 2 3 4 5 |
r******@bureauveritas.com
|
|||||
| 1 2 3 4 5 |
c******@intertek.com
|
|||||
| Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 1 | 1 | 15E | CC | 5180 | 5240 | 0.0102 | |||||||||||||||||||||||||||||||||||
| 1 | 2 | 15E | CC | 5190 | 5230 | 0.0092 | |||||||||||||||||||||||||||||||||||
| 1 | 3 | 15E | CC | 5260 | 5320 | 0.0102 | |||||||||||||||||||||||||||||||||||
| 1 | 4 | 15E | CC | 5270 | 5310 | 0.0086 | |||||||||||||||||||||||||||||||||||
| 1 | 5 | 15E | CC | 5500 | 5700 | 0.0147 | |||||||||||||||||||||||||||||||||||
| 1 | 6 | 15E | CC | 5510 | 5760 | 0.0143 | |||||||||||||||||||||||||||||||||||
| 1 | 7 | 15E | CC | 5745 | 5825 | 0.0136 | |||||||||||||||||||||||||||||||||||
| 1 | 8 | 15E | CC | 5755 | 5795 | 0.012 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 2 | 1 | 15E | CC | 5180 | 5240 | 0.0102 | |||||||||||||||||||||||||||||||||||
| 2 | 2 | 15E | 5190 | 5230 | 0.0092 | ||||||||||||||||||||||||||||||||||||
| 2 | 3 | 15E | 5260 | 5320 | 0.0102 | ||||||||||||||||||||||||||||||||||||
| 2 | 4 | 15E | 5270 | 5310 | 0.0086 | ||||||||||||||||||||||||||||||||||||
| 2 | 5 | 15E | 5500 | 5700 | 0.0147 | ||||||||||||||||||||||||||||||||||||
| 2 | 6 | 15E | 5510 | 5760 | 0.0143 | ||||||||||||||||||||||||||||||||||||
| 2 | 7 | 15E | 5745 | 5825 | 0.0136 | ||||||||||||||||||||||||||||||||||||
| 2 | 8 | 15E | 5755 | 5795 | 0.012 | ||||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 3 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0032000 | |||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 4 | 1 | 15C | CC | 13.56000000 | 13.56000000 | ||||||||||||||||||||||||||||||||||||
| Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
| 5 | 1 | 15C | CC | 2402 | 2480 | 0.0022 | |||||||||||||||||||||||||||||||||||
| 5 | 2 | 15C | CC | 2412 | 2462 | 0.0333 | |||||||||||||||||||||||||||||||||||
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC