FCC ID: B32M424 Point of Sale Terminal

M424 Installation Guide Verifone Part Number DOC380-003-EN-A , Revision A.1 M424 Installation Guide 2020 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone, and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments in this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC380-003-EN-A , Revision A.1 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions . 6 Acronym Definitions . 7 C HA P TE R 1 Device Overview Features and Benefits . 11 Exceptional Ease of Use. 11 Performance and Durability . 11 Security . 11 Contactless Capability . 11 Communication Technology . 11 C HA P TE R 2 Setup Device Location . 13 Ease of Use . 13 Environmental Factors . 13 Electrical Considerations . 14 Contactless Considerations . 14 PIN Protection Measures . 14 Mounting Considerations . 15 Inside the Shipping Carton . 15 Device Features . 18 Front Panel . 18 Connection Ports . 19 Connecting Cables and other Devices . 19 M424 Connection Options . 21 Powered Multiport Cable. 21 MSAM Card . 21 Device Power Source . 22 Smart Card Reader . 23 Magnetic Card Reader . 23 Contactless Smart Card Transaction . 24 M424 Wi-Fi/BT Support . 24 Bluetooth Support . 24 Wireless Transaction . 25 Optional Accessories . 25 Privacy Shield . 25 Stand. 26 External and Optional Devices . 28 Accessories and Documentation . 29 Accessories. 29 M424 INSTALLATION GUIDE 3 CONTENTS C H AP T ER 3 Specifications Power Rating . 31 Power Pack . 31 Temperature . 31 External Dimensions. 31 Weight . 31 Processors . 31 Memory. 31 Display . 31 Magnetic Card Reader . 31 Primary Smart Card . 31 MSAM Card Reader . 32 Integrated Contactless Reader. 32 Keypad . 32 Audio Jack . 32 Peripheral Ports . 32 Security. 32 General Care . 33 Additional Safety Information . 34 Surface Cleaning . 34 Smart Card Reader Cleaning . 34 Magnetic Stripe Cleaning . 35 Using the Battery . 35 Service and Support Service Returns . 37 Device Does Not Start . 39 Device Display Does Not Show Correct/Readable Info . 39 Blank Display . 40 Keypad Does Not Respond . 40 Transactions Fail To Process . 40 C H AP T ER 4 Maintenance and Cleaning C H AP T ER 5 C H AP T ER 6 Troubleshooting Guidelines 4 M424 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the Verifone M424 device. Audience This guide is useful to anyone installing and configuring the device. Organization This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the Verifone M424 device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in device installation and configuration. Related Documentation Refer to the following set of documents to learn more about the device:

M424 Certifications and Regulations M424 Series Quick Installation Guide VPN - DOC380-001-EN VPN - DOC380-002-EN M424 INSTALLATION GUIDE 5 PREFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Italics NOTE Text in blue indicates terms that are cross references. See Guide Conventions. Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information. RS232-type devices do not work on the M424 communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Do not use the device near water due to risk of shock. 6 M424 INSTALLATION GUIDE Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions PREFACE Guide Conventions Advanced Encryption Standard Algorithm Advanced RISC Machine Contactless Reader Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Joint Europay, MasterCard and Visa Standard AES ARM CTLS DUKPT ECR EMV MSAM MSR NFC PIN POS SAM SCR SRED USB Wi-Fi QR Code Quick Response Code Multiple Secure Access Module Magnetic Swipe Reader Near Field Communication Personal Identification Number Point-of-Sale Secure Access Module Smart Card Reader Universal Serial Bus Wireless Fidelity Secure Reading and Exchange of Data M424 INSTALLATION GUIDE 7 PREFACE Guide Conventions 8 M424 INSTALLATION GUIDE Device Overview CHAPTER 1 This chapter provides a brief description of the Verifone M424 device. The Verifone M424 device is a best-in-class, single-screen media-capable and consumer-facing device, which allows electronic payment transactions to be processed in multi-lane scenarios. This payment processing solution with a fully integrated POS can scan barcodes, QR codes and products with the help of integrated camera. In combination with Verifone Connect digital services, it offers self-check-out/self-

check-in, payment, and the ability to run Android applications, like loyalty and inventory. It also enables clients to remotely monitor and update their device using Verifones estate management solution. The Verifone M424 device supports Bluetooth and Wi-Fi, and meets PCI-PTS 5.X SRED requirements for maximum security. The Verifone M424 device supports all payment methods - magnetic stripe, EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy to read color touch screen supports all payment related user interactions and keypad for secure PIN entry. Figure 1 M424 Device M424 INSTALLATION GUIDE 9 DEVICE OVERVIEW Key Features and Benefits M424 Features Processor 1.1 GHz, Arm Cortex-A7 quad-core Dedicated secure processor Memory 2 GB RAM 16 GB Flash Secure processor: 512 MB DRAM, 512 MB Flash Display 5.5 inch (120.77 X 67.93) HD IPS LCD, Capacitive Touch Keypad (touch) Dedicated mechanical keypad and on-screen (touch) screen keypad. Payment Magnetic Swipe Reader (MSR) Smart Card Reader (SCR) Contactless Reader (CTLS) Near Field Communication (NFC) Quick Response (QR) code Communication Bluetooth 4.2 BLE 2.4 GHz + 5 GHz Wi-Fi, 802.11 a, b, g, n Peripheral Ports Custom Multiport Interface Camera 5 MP (front QR/Barcode Scanner) Auto-focus Fast scanner Security PCI PTS 5.x-approved SRED Supports AES DUKPT SIM/SAM 2 Standard SAM Environmental Operating temperature: 0 to 50 C (32 to 122 F) Storage temperature: -20 to 60 C (-4 to 140 F) Relative humidity: 5% to 95% Non-condensing 10 M424 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits Features and Benefits Following are the features and benefits. Exceptional Ease of Use Large 5.5 LCD display for unlimited application possibilities and easy readability under various lighting conditions. Touchscreen for icon-based applications or electronic signature capture support. Intuitive telco-style keypad with colored control keys. Bi-directional magnetic stripe card reader with an extended blade for optimal card reading. Audio jack to facilitate accessibility for the visually impaired. Performance and Durability Fast transactions due to powerful 1 GHz ARM Cortex and quad-core ARM Cortex-A7 1.1GHz processor. Rounded corners and drop resistant to less than 1m on concrete floor to minimize breakage. 16GB of Flash memory and 2GB SDRAM. This device is IP53 rated while on a stand between zero and forty five degrees inclined. Security Incorporates tamper-sensing circuitry to detect unauthorized intrusion and supports a broad spectrum of software-based security features. PCI-PTS 5.x approved for debit and other PIN-based transactions. EMV Level 1 Type Approval. Supports reliable security features including TLS, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. Dedicated tap zone for optimized user experience. Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as PIN-based transactions. Communication Technology Bluetooth: Simple, plug-and-play installation for locations that need short-

range wireless capability. Eddystone and iBeacon profiles are also supported. Wi-Fi: Ideal for retailers that need multiple wireless devices and have an existing IP infrastructure. M424 INSTALLATION GUIDE 11 DEVICE OVERVIEW Features and Benefits 12 M424 INSTALLATION GUIDE Setup CHAPTER 2 This chapter describes the setup procedure for:

Device Location. Inside the Shipping Carton. Device Features. Connection Ports. M424 Connection Options. MSAM Card. Device Power Source. Smart Card Reader. Magnetic Card Reader. Contactless Smart Card Transaction. M424 Wi-Fi/BT Support. Optional Accessories. Device Location The following are guidelines used to select an ideal location for the device. The device must be used in an attended environment. Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface less than two meters high, such as a counter top or table, or secure the device on a stand mount supplied by Verifone. Select a location near a power outlet, POS, ECR, or computer connected to the device. For safety, do not string cables or cords across a walkway. NOTE The M424 device must be mounted only on Verifone approved stands. The device is suitable for mounting only at height less than or equal to 2 meters. Environmental Factors caustic chemicals or oils. Do not use the device where there is excess heat, dust, humidity, moisture, The device is IP53 rated and designed to be used in dusty or moist environment when mounted to a stand. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor. M424 INSTALLATION GUIDE 13 SETUP PIN Protection Measures Do not use the device outdoors. Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Avoid using the device near water or in moist conditions. Disconnect the device from its POS device before cleaning. WARNING Do not use the device near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage. Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the device to vertical or inclined surfaces, use Verifone approved stand. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance. PIN Protection Measures Use the following techniques to provide effective screening of the PIN-entry keypad during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice. Position the device on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:

Visual shields designed into the check-in stand. The shields may be solely for shielding purposes or may be part of the general check-in stand design. Position the device so that it is angled in such a way that PIN spying is difficult. Install the PED on an adjustable stand that allows consumers to swivel the device sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Position in-store security cameras so that the PIN-entry keypad is not visible. This risk of shoulder-spying during PIN entry can be significantly reduced by installing the optional approved privacy shield. 14 M424 INSTALLATION GUIDE SETUP Inside the Shipping Carton The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:

Table 3 Mounting Methods and Protection Measures Method Cashier Countertop without stand Use signage behind the PED Countertop with stand No action needed Customer in Queue Customers Elsewhere On-site Cameras Install so that customer is between PED and next in queue Install so that customer is between PED and next in queue No action needed No action needed Do not install within view of cameras Do not install within view of cameras Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:

Signage on the PED Prompts on the display, possibly with a click-through screen Literature at the point of sale A logo for safe PIN-entry process. You can secure PIN entry by installing a Privacy Shield (optional). Verifone recommends the use of an approved stand for all mounting situations. Position the device conveniently in relation to power, POS, ECR, and LAN connections. Ensure the M424 device is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit needs to be swiveled during normal operation, Verifone recommends the use of an approved swivel stand. Mounting Considerations NOTE Special care is required while mounting the M424 device in sites that utilize anti-

theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices generate strong electromagnetic fields, which may interfere with M424 device. Always select mounting locations at least 0.5 meter from doorway units and at least 2.0 meters from surface mounted deactivator pads. Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the Shipping Carton To unpack the shipping carton:

damage. 1 Carefully inspect the shipping carton and its contents for possible tampering or M424 INSTALLATION GUIDE 15 SETUP Inside the Shipping Carton 2 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 3 Remove and inspect the contents of the shipping carton. The device ships in multiple configurations, the carton may include all or any of the following:

Device Connectivity cable Additional accessories NOTE Power supply and connectivity cables are shipped separately or depending on the customer requirements. 4 Remove all plastic wrapping from the device and components. 5 Remove the clear protective film from the display. 6 Inspect the terminal for possible tampering; see how to identify signs of tampering in section Periodic Inspection. 7 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include:

Overlays in the PIN pad area Wires protruding out of the device Foreign objects inserted into the smart card slot or magnetic stripe slot Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side Signs of damage to the tamper-evident labels A Tamper Warning message on the device display 16 M424 INSTALLATION GUIDE SETUP Inside the Shipping Carton If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Service and Support. For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed and has not been removed. M424 INSTALLATION GUIDE 17 SETUP Device Features Device Features Familiarize yourself with the device features before continuing with the installation process:

Figure 2 M424 Features Front Panel The front panel offers the following features:

The Verifone M424 device has a colored touch screen Display. A smart card reader built into the front of the device to process smart card-

based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader. A magnetic card reader built into the device for performing debit or credit card transactions. The card can be swiped from either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 11. Contactless Reader and EMV have dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, see Using the Contactless Reader. 4 white LEDs support CTLS transaction function. 3 white LEDs support MSR transaction function. 1 white LED to support EMV (CHIP) transaction function. A 3.5 mm audio jack to facilitate accessibility for the visually impaired. NOTE On screen PIN entry is NOT supported. 18 M424 INSTALLATION GUIDE SETUP Connection Ports Connection Ports The device has one custom multiport interface for power and communications connection. Connecting Cables and other Devices To connect required cable connections and other devices:

1 Unscrew and remove cable cover as shown below. Figure 3 Removing Cable Cover 2 Connect required cable connections or optional devices. Attaching the multiport cable provides multiple connection options. Figure 4 Multiport Cable Connected on the Rear of the Unit NOTE Route the multiport cable through the cable cover first, as shown in the picture. M424 INSTALLATION GUIDE 19 SETUP Connection Ports 3 Close cable compartment as shown below. Figure 5 Closing Cable Compartment with Cable Cover 20 M424 INSTALLATION GUIDE SETUP M424 Connection Options M424 Connection Options The M424 device can be connected to other systems using several methods. They all connect to the M424 using the Multiport cable connected on the rear of the unit. Powered Multiport Cable Powered Multiport Cable provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type. Figure 6 Powered Multiport Cable MSAM Card You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or Replacing MSAM Card To install or replace MSAM cards:

1 Power off the device. 2 Place the device face down on a soft and clean surface. 3 Remove the cable cover of the unit. 4 Insert the MSAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the MSAM card is as indicated in the figure 7. 5 Close the cable cover. M424 INSTALLATION GUIDE 21 SETUP Device Power Source

1

2

Figure 7 MSAM Insertion NOTE Position the cards gold contacts facing downward toward the user. The card slot in the device has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. To replace SAM card, gently slide out the old SAM card before inserting a new one. Device Power Source The device is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the device to the power source. The device requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the device can potentially experience power fluctuations that might cause malfunction. The device shuts down automatically once power source is removed. WARNING Do not connect the device to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-1-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the device outdoors. Disconnecting power during a transaction can also cause unsaved data files to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Connecting M424 Device to a Power Source To connect M424 device to a power source:

1 Connect the Multiport cable (Example MSC445-010-00-A) to the Multiport at the back of the device. 22 M424 INSTALLATION GUIDE SETUP Smart Card Reader 2 Close cable cover.

Figure 8 Connecting Base Cable to Device 3 Plug in power supply to the power connection port on the base module. 4 Plug the AC power cord into a wall outlet or power surge protector. Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Using the Smart Card Reader To use the smart card reader:

1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly. Figure 9 Smart Card Reader 3 Remove the card only when the display indicates the transaction is complete. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. Magnetic Card Reader The device has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. M424 INSTALLATION GUIDE 23 SETUP Contactless Smart Card Transaction Using the Smart Card Reader (Credit/Debit Card Transaction) To use the smart card reader (credit/debit card transaction):

1 MSR indicator lights will flash when ready to accept MSR transaction. 2 Position a magnetic card with the stripe to face downward, as shown in Figure 10. 3 Swipe the card through the magnetic card reader. Figure 10 Using the Magnetic Card Reader Contactless Smart Card Transaction The device supports contactless transactions through an integrated contactless module. The device only becomes active for contactless smart card transactions when initialized by an application. Performing a Contactless Smart Card Transaction To perform a contactless smart card transaction:

1 Gently tap the card onto payment device or hold the card within 4 cm against the surface of the device on the left side of keypad above the Contactless Reader icon. 2 Activated LED icons accompanied by a short beeping sound indicates a successful transaction. Figure 11 Contactless Smart Card Transaction CAUTION Do not allow metallic surfaces to come in contact with the contactless module to ensure that it works properly. M424 Wi-Fi/BT Support The M424 device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports BR/EDR and LE, including Eddystone and iBeacon. 24 M424 INSTALLATION GUIDE SETUP Optional Accessories Wireless Transaction M424 supports wireless transactions. Wireless transactions occur when initialized by an application. Optional Accessories These accessories can be used to further enhance the devices functionality. See Chapter 2, section Accessories and Documentation for list of part numbers for additional information. Privacy Shield The privacy shield is used to deter the visual observation of PIN values as they are being entered by the cardholder during a transaction. Figure 12 M424 Privacy Shield Installing the Privacy Shield To install a privacy shield:

1 Ensure the device's surface is clean and free of dirt or debris. 2 Remove release liner and adhere the privacy shield by aligning the shield into the keypad recess in a downward motion. 3 Press down firmly and hold for thirty seconds to ensure adhesive bonding. Figure 13 Installing the Privacy Shield M424 INSTALLATION GUIDE 25 SETUP Optional Accessories Figure 14 Privacy Shield attached to Device Stand A mounting device that serves as the devices docking station and adds support during customer PIN-entry. The stand can be positioned on a countertop and can be adjusted during transactions for privacy. Figure 15 M424 Series Stand 26 M424 INSTALLATION GUIDE Docking the Device on the Stand To dock the device on the stand:

1 Place the device on the base. Ensure that the stand screws align with the keyholes found at the back of the device. SETUP Optional Accessories Figure 16 Docking Device onto the Stand 2 Slide down device to lock in place. Figure 17 Locking Device in Place Undocking the Device from the Stand To undock the device from the stand:

M424 INSTALLATION GUIDE 27 SETUP Optional Accessories 1 Slide the device upward to unhook the device from the stand. Figure 18 Undocking Device from the Stand 2 Lift device off the stand. Figure 19 Lifting Device off the Stand NOTE When conducting customer transactions, the stand orientation can be adjusted for convenience and security. External and Optional Devices Multiple cable configurations are provided for the M424 device that supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection. CAUTION Remove the power cord from the multiport cable before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s). 28 M424 INSTALLATION GUIDE SETUP Accessories and Documentation Accessories and Documentation Verifone produces the following accessories and documentation for the M424. When ordering, please take note of the part number. Verifone online store at www.estore.verifone.com USA Verifone Customer Development Center, 1-800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Accessories Below are accessories used with your device. Contact your Verifone distributor to determine which of the accessories fit your requirements. Table 4 Accessories and VPNs Part Number Description MSC445-0XX-01-A Multiport Cables MET132-009-01-A Multilane Stand PPL379-013-01-A Stylus Holster PPL379-014-01-A Privacy Shield PWR445-001-01-A M424 DC Power Pack STY379-001-01-A Passive Stylus VPN 02746-02 MSR Cleaning kit M424 INSTALLATION GUIDE 29 SETUP Accessories and Documentation 30 M424 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the device. Power Rating 12 V DC, 1 A Power Pack PWR445-001-01-A UL/cUL, ITE listed, LPS power supply Input rated: 100-240 V AC, 50/60 Hz Output rated: 12 V DC, 1 A, 12 W Temperature Operating temperature: -0 to 50 C (32 to 122 F) External Dimensions Length: 178.85 mm (7.04 in) Width: 169 mm (6.66 in) Depth: 28.45 mm (1.12 in) Weight Unit weight: 480 grams Processors 1.1 GHz, Arm Cortex-A7 quad-core Dedicated secure processor Memory 2 GB RAM 16 GB Flash Secure processor: 512 MB DRAM, 512 MB Flash Display 5.5 inch (120.77 X 67.93) HD IPS LCD, Capacitive Touch screen Triple track (tracks 1, 2, 3), high coercivity, bi-directional Magnetic Card Reader Primary Smart Card ISO 7816, 1.8 V, 3 V, 5 V Synchronous and asynchronous cards M424 INSTALLATION GUIDE 31 SPECIFICATIONS MSAM Card Reader MSAM Card Reader Integrated Contactless Reader Two Security Access Modules (SAMs) card slots. ISO 14443, ISO 18092, EMV Keypad 12-key Telco-style keypad Three color-coded function keys below the keypad Audio Jack 3.5 mm headphone jack Peripheral Ports Custom Multiport Cable Security Complies to PCI-PTS 5.x requirements, as well as many regional security requirements. 32 M424 INSTALLATION GUIDE CHAPTER 4 Maintenance and Cleaning The M424 device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it. Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not paint the device. Paint can clog the moving parts and prevent proper operation. Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SAM slots or the primary smart card reader slot. Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the devices outer casing is opened. Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your devices performance or damage it. Do not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. M424 INSTALLATION GUIDE 33 MAINTENANCE AND CLEANING Additional Safety Information Additional Safety Information These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. The following are additional safety information in using this device. Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the device. Smart Card Reader Cleaning The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). Cleaning the SCR To clean the SCR:

1 Inspect the devices SCR for presence of foreign objects before cleaning Customer Smart Card. a If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2. CAUTION Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void device warranty. 2 Clean the SCR with approved or recommended Verifone cleaning card. It is always advised to use new cleaning cards at all times. NOTE If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR. 3 Test the SCR after cleaning. a If SCR tests out okay as passing, then the unit is ready for Customer Smart Card use. b If SCR tests out as failing, then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning. 34 M424 INSTALLATION GUIDE MAINTENANCE AND CLEANING Additional Safety Information Magnetic Stripe Cleaning The Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader devices or Petroleum MSR card readers. Using the Battery The Verifone M424 device uses an integrated circuit with a lithium battery having reverse-charge protection. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). CAUTION There is a risk of explosion if the battery is replaced by an incorrect type. M424 INSTALLATION GUIDE 35 MAINTENANCE AND CLEANING Additional Safety Information 36 M424 INSTALLATION GUIDE CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your device. For product service and repair information:

USA Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. International Contact your Verifone representative. Service Returns You must obtain a Merchandise Return Authorization (MRA) number before returning the device to Verifone. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Returning One or More Devices for Repair or Replacement 1 Gather the following information from the printed labels on the bottom of each device to be returned:

Product ID, including the model and part number. For example, M424, M379-xxx-xx, and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). 2 Obtain the MRA numbers by completing the following:

Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., Eastern time. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-

4172 (U.S.). Address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached and your fax number. Complete the Inquiry Contact Form at www.estore.verifone.com. Address the Subject box with to Verifone MRA Dept. M424 INSTALLATION GUIDE 37 SERVICE AND SUPPORT Service Returns Reference the model and part number in the Note box NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same model. 4 Provide the shipping address where the repaired or replacement unit must be 3 Describe the problem(s). returned. 5 Keep a record of the following items:

Assigned MRA number(s). Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located on the bottom of the unit). Shipping documentation, such as air bill numbers used to trace the Model(s) returned (model numbers are located on the Verifone label on the shipment. bottom of the device). 38 M424 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 This chapter lists typical examples of malfunctions that you may encounter while operating your device and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the device. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. NOTE The device comes equipped with tamper-evident labels. It contains no user-

serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION All units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not Start If the device does not start:

Ensure that the device is plugged into a dedicated power source. Check power cable connector is plugged in properly. Device Display Does Not Show Correct/

Readable Info If the device display does not show correct/readable info:

Check all cable connections. If the problem persists, contact your local Verifone representative for assistance. M424 INSTALLATION GUIDE 39 TROUBLESHOOTING GUIDELINES Blank Display Blank Display When the device display is blank:

If the device display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched. If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance. Keypad Does Not Respond If the keypad does not respond properly:

Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail to Process. Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly. Contact your local Verifone representative if the problem persists. Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Checking Magnetic Card Reader To check magnetic card reader:

Checking Smart Card Reader To check smart card reader:

1 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. 2 Ensure that you are swiping cards properly (see Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. 4 Contact your local Verifone representative if the problem persists. 1 Perform a test transaction using several different smart cards to ensure the problem is not a defective card. 2 Ensure that the card is inserted correctly (see Smart Card Reader). 3 Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card). 4 Contact your local Verifone representative if the problem persists. 40 M424 INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com M424 Installation Guide Verifone Part Number DOC380-003-EN-A, Revision A.1

Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that Increase the separation between the equipment and receiver. to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement:

The product comply with the FCC portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

1.BACKGROUND: Pantone Black C 2.LOGO & TEXT: Pantone 642C Model:M424 Rating:12VDC, 1.0A Product:M424 FCC ID:B32M424 IC:787C-M424 E132144 For warranty info:verifone.com/terms LBL379-001-02-A Victoria_L1 5Feb20 Victoria_L1 5Feb20 Kim_H4 5Feb20 LABEL M440 PROD ID LBL379-001-02-AW A00 A00 ECO# XXXXX 5-Feb-2020 Kim_H4

Label Location Model: M424 Brand: Verifone FCC ID: B32M424 IC ID:787C-M424 Back side of M424 Back side of EUT

Date: 2020-02-24 FCC ID: B32M424 To Whom It May Concern:

AUTHORIZATION LETTER VeriFone Inc hereby authorizes Amanda Wu / Senior Specialist of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Amanda Wu / Senior Specialist of BV CPS Taoyuan on VeriFone Incs behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours, ___________ Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: +886-3789-7313 E-mail: steve_h@verifone.com Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com

775 Montague Expressway Milpitas, CA 95035 Tel: 408-526-1188 Fax: 408-526-1088 Email: sales.eaw@us.bureauveritas.com Project and Product Certification Representative Authorization Letter Reason for Amendment (current / obsolete) Initial Release (obsolete) Revised wording (obsolete) Updated company template (obsolete) Updated letter information (obsolete) Added FCC ID field (obsolete) Updated company name & logo (current) Revision History To From 1.0 1.0 2.0 3.0 4.0 5.0 1.0 2.0 3.0 4.0 5.0 6.0 Approved Date Nov-14-2006 Sept25-2007 Jan-31-2012 May-23-2014 Sep-16-2014 Jun-27-2018 SCS-F18: Project and Product Certification Representative Authorization Letter Page 1 of 2 Rev 6.0 Date: February 24, 2020 To: BVCPS, INC. 775 Montague Expressway, Milpitas, CA 95035 USA Dear Sir/Madam, Re: Product Certification Representative Authorization Letter We, _ VeriFone Inc _ hereby authorize Bureau Veritas Consumer Product Services, Inc. to act as a Certification Body for certifying for the following project(s):

FCC ID: B32M424 Product Description: Point of Sale Terminal Model: M424 Sincerely, ______________________________________ Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: +886-3789-7313 E-mail: steve_h@verifone.com SCS-F18: Project and Product Certification Representative Authorization Letter Page 2 of 2 Rev 6.0

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Date: February 24, 2020 Declaration We, Verifone, Inc., declare that the device, FCC ID: B32M424, does not support any non-US channels in all the operational mode(s). All non-US frequencies, US 2.4G channel 12-13 and Country code selection are disabled through proprietary software and are not user changeable. Should you have any question or comment regarding this matter, please do not hesitate to contact me. Sincerely yours, ______________________________________ Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: +886-3789-7313 E-mail: steve_h@verifone.com Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com

DFS device channel plan and software operational declaration Date: 2020-02-24 We, Verifone, Inc., declare that the device, FCC ID: B32M424 Model Name: M424, does not have Ad Hoc on non-US frequencies and/or on DFS frequencies. Also, the client software and associated drivers will not initiate any transmission on DFS frequencies without initiation by a master. This includes restriction on transmissions for beacons and support for ad-hoc peer-to-

peer modes. Below is the channel / frequency plan for the device CH 1 2 3 4 5 6 7 8 9 10 11 Frequency (MHz) 2412 2462 Active Active Active Active Active Active Active Active Active Active Active 2447 2452 2417 2422 2427 2437 2457 2432 2442 Scan Type CH 36 38 40 44 46 48 Frequency (MHz) 5180 5240 Active Active Active Active Active Active 5190 5200 5220 5230 Scan Type 5G band 1 5G band 2 CH 52 54 56 Frequency (MHz) 5260 Active Passive Scan Type 5270 Active Passive 5280 Active Passive 60 5300 Active Passive 62 5310 Active Passive 64 5320 Active Passive 5G band 3 CH 100 Frequency (MHz) 5500 Active Passive Scan Type 102 5510 Active Passive CH 132 Frequency (MHz) 5660 Active Passive Scan Type 134 5670 Active Passive 104 5520 Active Passive 136 5680 Active Passive 108 5540 Active Passive 140 5700 Active Passive 110 5550 Active Passive 112 5560 Active Passive 116 5580 Active Passive 5G band 4 CH 149 Frequency (MHz) 5745 165 5825 Active Active Active Active Active Active Active 151 5755 153 5765 161 5805 157 5785 159 5795 Scan Type Also, on DFS channels, the WLAN driver in the device operates under the control of an AP at all times, except when in ad-hoc mode on US non-DFS channels. The device passively scans DFS frequencies until a master device is detected. The control of this functionality is not accessible to anyone under any conditions. Furthermore, the firmware is protected by a special signature Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com and CRC checksum. Signature and CRC checksum will be calculated and verified before firmware upgrade. Unauthorized modification to firmware will lead to the failure of verification and thus firmware upgrade will not be allowed. Sincerely yours, ______________________________________ Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: +886-3789-7313 E-mail: steve_h@verifone.com Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com

February 24, 2020 DTS-UNII Device Declaration Letter To whom it may concern, We have declared below featured for FCC / ISED equipment authorization, Device FCC ID: B32M424 / IC: 787C-M424

(1) DFS Device --

Master Client without radar detection capability Client with Radar detection capability , N/A

(2) Active / Passive Scanning , ad-hoc mode access point capability Frequency Band

(MHz) 5150-5250 5250-5350 5470-5725 5725-5850 Active Scanning

(the device can transmit a probe

(beacon)) Yes , Yes , Yes , Yes , No No No No passive scanning

(where the device is can listen only with no probes) Yes , No Yes , No Yes , No Yes , No Ad Hoc Mode or WIFI Direct capability Access point capability Yes , No Yes , No Yes , No Yes , No Yes , No Yes , No Yes , No Yes , No Country code selection ability -

(3) If yes, please explain how it was implemented: (please also help to provide detail of options for each country selection) Yes , No

(4) Meet 15.202 requirement -

Please check below:

Yes, No, A master device is defined as a device operating in a mode in which it has the capability to transmit without receiving an enabling signal. In this mode it is able to select a channel and initiate a network by sending enabling signals to other devices A client device is defined as a device operating in a mode in which the transmissions of the device are under control of the master. A device in client mode is not able to initiate a network. For client devices that have software configuration control to operate in different modes (active scanning

(5) in some and passive scanning in others) in different bands (devices with multiple equipment classes or those that operate on non-DFS frequencies) or modular devices which configure the modes of operations through software, the application must provide software and operations description on how the software and / or hardware is implemented to ensure that proper operations modes cannot be modified by end user or an installer. No Apply, (If apply, please help to provide explanation on it was implement, and how software Apply, was controlled) Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com Factory set only. ______________________________________ Steve Hsu / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: +886-3789-7313 E-mail: steve_h@verifone.com Verifone, Inc. | 1400 West Stanford Ranch Road Suite 200 | Rocklin CA 95765 | USA www.verifone.com