WARNING:pdfminer.pdfpage:The PDF <_io.BufferedReader name='/Volumes/Scratch/Incoming/eg-scratch/6353059.pdf'> contains a metadata field indicating that it should not allow text extraction. Ignoring this field and proceeding. Use the check_extractable if you want to raise an error in this case UX700 Installation Guide Verifone Part Number DOC184-001-EN-A, Revision A.4 UX700 Installation Guide 2022 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC184-001-EN-A, Revision A.4 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . 5 Audience. 5 Organization . 5 Related Documentation . 6 Conventions and Acronyms . 6 Document Conventions. 6 Acronym Definitions . 7 C HA P TE R 1 Device Overview Features and Benefits . 9 Exceptional Ease of Use. 10 Performance and Durability . 10 Security . 10 Contactless Capability . 10 Communication Technology . 10 Connectivity . 10 C HA P TE R 2 Setup Environmental Factors . 11 Contactless Considerations . 11 Personal Security Considerations. 11 Selecting Unit Location. 12 Choosing Mounting Location . 12 Inside the Shipping Carton . 12 Installing or Replacing SAM Cards. 13 Examining Connection Port . 14 To Connect the Terminal to a PC . 16 To Enable Service Switch . 17 Disconnecting Cables . 17 Mounting the Device. 18 Using the Smart Card Reader . 18 Using the Device . 20 Using the Multi-Card Reader . 20 CTLS Transaction. 21 C HA P TE R 3 Specifications Unit Power Requirements. 23 Temperature . 23 Memory. 23 Magnetic Card Reader . 23 Smart Card Reader . 23 Contactless Card Reader . 24 SAM Card Reader . 24 Display . 24 External Dimensions. 24 Processor . 24 UX700 INSTALLATION GUIDE 3 CONTENTS Keypad . 24 Payment . 24 Multimedia . 24 Communication. 24 Physical Interface . 24 Camera/Barcode Scanner . 25 Security. 25 General Care . 27 Additional Safety Information . 27 Surface Cleaning . 28 Smart Card Reader Cleaning . 28 Magnetic Stripe Cleaning . 29 Returning a Device for Service. 31 Accessories and Documentation . 32 Connection Cables . 33 Power Cables . 33 Cleaning Kit. 33 Documentation . 33 Device Does Not Start . 35 Device Display Does Not Show Correct/Readable Info . 35 Blank Display . 36 Transactions Fail to Process . 36 C H AP T ER 4 Maintenance and Cleaning C H AP T ER 5 Verifone Service and Support C H AP T ER 6 Troubleshooting Guidelines C H AP T ER 7 Port Pinouts UX700 Port Pinouts . 37 RS-232 Port (COM1) . 37 RS-232 Port (COM2) . 37 Ethernet Port
(LAN). 38 USB Pinout
(Host Port). 38 USB Pinout
(Client Port). 38 Power Port (DC-in or Printer) . 38 4 UX700 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the UX700 unit. Audience This guide describes the card readers features and provides the basic information for its installation and configuration. Organization This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Verifone Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Chapter 7, Port Pinouts. Provides different pinout settings for ports on the UX700 persistent board as well as model-dependent boards. Appendix A, UX700 Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide. UX700 INSTALLATION GUIDE 5 PREFACE Related Documentation Related Documentation To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). UX700 Certifications and Regulations Sheet VPN DOC184-002-EN UX700 Quick Installation Guide VPN DOC184-003-EN This section describes the conventions and acronyms used in this guide. Conventions and Acronyms Document Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The pencil icon is used to highlight important information. If exchanging cables, use a Verifone-approved cable. NOTE CAUTION The caution symbol indicates possible hardware or software failure, or loss of data. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. WARNING The lightning symbol is used as a warning when bodily injury might occur. For safety, do not string cables or cords across a walkway. 6 UX700 INSTALLATION GUIDE Acronym Definitions Various acronyms used in place of full definition. Table 2 presents acronyms and PREFACE Conventions and Acronyms their definitions. Table 2 Acronym Definitions Acronym Definitions COM CTLS CTS Communications port Contactless Clear to Send DDRAM Double Data Rate Random Access Memory ETH HW LCD MDB MSR Ethernet Hardware Liquid Crystal Display Multi-Drop Bus Magnetic Stripe Card Reader NAND-flash Non-volatile storage technology NFC PCI PIN PTS RF Near Field Communications Payment Card Industry Personal Identification Number PIN Transaction Security Radio Frequency RS-232 Recommended Standard 232 RTS SAM SRED USB VM WAN Request to Send Secure Access Module Secure Reading and Exchange of Data Universal Serial Bus Vending Machine Wide Area Networks UX700 INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms 8 UX700 INSTALLATION GUIDE Device Overview CHAPTER 1 The Verifone UX700 is a powerful device used in various unattended scenarios including vending, ticketing, parking and petrol bunk or pump. It can operate both as an independent primary control device or as a companion device to process payment transactions. The Verifone UX700 device supports all payment methods - magnetic stripe, EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy to read color touch screen supports all payment related user interactions and keypad for secure PIN entry. It has the ability to run Android applications, like loyalty and inventory. It also enables clients to remotely monitor and update their devices using Verifones estate management solution. The UX700 device supports Bluetooth and Wi-Fi and meets PCI-PTS 6.X SRED requirements for maximum security. This chapter provides a brief description of the UX700 device. Figure 1 UX700 Device Following are the features and benefits of UX700 Device. Features and Benefits UX700 INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Exceptional Ease of Use Large 5 LCD for unlimited application possibilities and easy readability under various lighting conditions. Touchscreen for icon-based applications or electronic signature capture support. Magnetic stripe card reader for optimal card reading. Performance and Durability Fast transactions due to powerful ARM Cortex A53 64-bit processor. 2GB RAM/16GB ROM, SD card slot size that supports up to 32GB SD memory. Security Incorporates tamper-sensing circuitry to detect unauthorized intrusion and supports a broad spectrum of software-based security features. PCI-PTS 6.X approved for debit and other PIN-based transactions. EMV Level 1 Type approval. Supports reliable security features including TLS, VeriShield file, authentication and VeriShield Protect to help prevent fraud and other intrusions. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. Dedicated tap zone for optimized user experience. Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as PIN-based transactions. Communication Technology Bluetooth: Simple, plug-and-play installation for locations that need the short-
range wireless capability. Eddystone and iBeacon profiles are also supported. Dual-band Wi-Fi. Connectivity Ethernet, USB-Client, USB-Host, serial RS-232, MDB 10 UX700 INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the card reader and controller in the following sections:
Environmental Factors Selecting Unit Location Inside the Shipping Carton Installing or Replacing SAM Cards Examining Connection Port Using the Smart Card Reader Using the Device CTLS Transaction Environmental Factors Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat. Contactless Considerations The contactless antenna is located around the display. Avoid having metallic objects in the proximity of a contactless antenna. CAUTION Using an enclosed metal frame may negatively affect contactless performance. Personal Security Considerations Always exercise extreme caution when conducting transactions especially during PIN entry. Be close to the UX700 device to avoid others from seeing the information entered. UX700 INSTALLATION GUIDE 11 SETUP Selecting Unit Location Selecting Unit Location Use the following guidelines when selecting a location for your device. Select a location convenient for the customer. Avoid dusty, hot or damp locations. To minimize data reading or writing errors, pick a location free from magnetic interference. Choose a spot a safe distance away from objects or units that generate magnetism. Choosing Mounting Location Choose a mounting location that ensures the card slot is in full view of the cardholder during card insertion. NOTE The front panel of the device meets the IP65 standards for installation in outdoor environments. Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the Shipping Carton To unpack the shipping carton:
1 Carefully inspect the shipping carton and its contents for possible tampering or damage. 2 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 3 Remove and inspect the contents of the shipping carton. The carton may include all or any of the following:
Device Additional accessories (optional) NOTE Power supply and connectivity cables are shipped separately or depending upon the customer requirements. 4 Remove all plastic wrapping from the device and components. 5 Remove the clear protective film from the display. 6 Inspect the terminal for possible tampering; see how to identify signs of tampering in section Periodic Inspection. 12 UX700 INSTALLATION GUIDE SETUP Installing or Replacing SAM Cards 7 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include:
Overlays in the PIN pad area Wires protruding out of the device Foreign objects inserted into the smart card slot or magnetic stripe slot Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side Signs of damage to the tamper-evident labels A Tamper Warning message on the device display If any device is found to have been tampered with, please remove it from service immediately, keep it available for a potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support. Installing or Replacing SAM Cards You may need to install a Security Access Module (SAM) card or replace the old card. You can find three SAM slots and one Micro SD card slot on the UX700 (see Figure 2). CAUTION Respecter les prcautions standard dans la manipulation d'appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. To install or replace SAM cards 1 Disconnect the device from all power sources. 2 Disconnect the device from any external devices. UX700 INSTALLATION GUIDE 13 SETUP Examining Connection Port 3 Carefully slide the SAM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted. Figure 2 Installing SAM Card NOTE The SAM card holders ensure that cards fit into the slots in only one way. The rectangular symbols show the SAM card's notched corners are always visible. These indicate which way the card notch should face before you insert the card into the SAM slot. The circular symbols indicate the SAM card slot numbers. 4 Install additional SAM cards in the available slots as necessary. Examining Connection Port The device has dedicated input/output connectors: Ethernet, RS-232, USB-A, USB-B and DC power. 14 UX700 INSTALLATION GUIDE To Connect the Terminal Power Supply Insert the power supply cable to the UX700 device and plug the other end into the power supply. SETUP Examining Connection Port
Figure 3 UX700 Power Supply Connection TIP To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. UX700 INSTALLATION GUIDE 15 SETUP Examining Connection Port To Connect the Terminal to a PC Insert the RS-232 cable to the UX700 device and the PC.
Figure 4 Connecting to a PC To Connect the Device to the LAN Insert the Ethernet cable to the UX700 device and the socket. 16 UX700 INSTALLATION GUIDE SETUP Examining Connection Port
Figure 5 Connecting to Ethernet Port To Enable Service Switch This service switch is used to select safe boot for the Android processor. Disconnecting Cables To disconnect cables, use the same steps described above in reverse. If exchanging cables, use Verifone-approved cables. See Accessories and Documentation for cable part numbers and ordering information. UX700 INSTALLATION GUIDE 17 SETUP Mounting the Device Mounting the Device CAUTION NOTE Use the following procedure to mount the UX700 to a suitable mounting surface. Make sure that your mounting frame has a thickness of 2 mm. Your mounting surface may have different installation instructions. Refer to the user guide of your mounting device for further information. To mount the unit 1 Align the UX700 stud holes with the holes on the mounting surface. Figure 6 Mounting the UX700 2 Place the reader flush onto the mounting slot. 3 Secure the unit with M5 nuts with a minimum length of 12 mm. Tighten the nuts using the recommended torque of 7.0 kg-cm (6.1 lbf.in). NOTE You can also mount the UX700 using welded screw bolts on the inner side of the mounting plate. This prevents any vandalism of the screw heads on the outer surface. 4 Connect flexible tubing with 9mm inner diameter to the drain nozzle at the bottom of the UX700 and place the other end of the tubing at an appropriate drainage area. NOTE The nozzle drains water out of the bezel area through the flexible tube. Ensure that the tubing is properly dressed and mounted as vertical as possible (without any loops) to ensure smooth water drainage. Using the Smart Card Reader Insert the smart card to proceed with the EMV transaction. EMV supports credit card and debit card transactions. 18 UX700 INSTALLATION GUIDE SETUP Using the Smart Card Reader To Conduct a Smart Card Transaction 1 Position the smart card with the contacts facing upward (see illustration below). 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. Figure 7 Inserting a Smart Card WARNING Vous allez perdre des fichiers de donnes de la transaction n'est pas encore en mmoire si il ya une perturbation dans l'alimentation lors d'une transaction. You will lose transaction data files not yet stored in memory if there is a disruption in power supply during a transaction. UX700 INSTALLATION GUIDE 19 SETUP Using the Device Using the Device Card transaction procedures vary depending on the application. Verify the proper procedure with your application provider before performing a card transaction. Using the Multi-Card Reader The UX700 supports magnetic stripe cards as well as smart cards. Use the following steps in conducting UX700 card transactions. To conduct a Card Transaction 1 Position the card with the magnetic stripe facing backward. 2 To ensure a proper read of the magnetic the swipe card, insert the magnetic card from the side of the device, as shown in the illustration below. Figure 8 Using the Multi-Card Reader 3 Swipe the card through the magnetic card reader. You will lose transaction data files not yet stored in memory if there is a disruption in power supply during a transaction. WARNING NOTE With magnetic stripe cards, swipe completes the transaction. 4 If using a smart card, insert the card and follow the on-screen instructions before removing the card. CAUTION Lorsque vous utilisez une carte puce, laissez la carte dans le lecteur jusqu' ce que la transaction est termine. Retrait prmatur peut annuler la transaction. When using a smart card, leave the card in the reader until the transaction is complete. Premature card removal can void the transaction. 20 UX700 INSTALLATION GUIDE CTLS Transaction The UX700 device supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card on the surface of the display on the contactless logo. SETUP CTLS Transaction Figure 9 Using the CTLS Reader UX700 INSTALLATION GUIDE 21 SETUP CTLS Transaction 22 UX700 INSTALLATION GUIDE CHAPTER 3 Specifications Unit Power Requirements This chapter discusses the power requirements and dimensions of the UX700 device. Operating Voltage: 9V DC - 43V DC Idle Power:
3 W (50% backlight) = 12V/0.25A, real measurement Typical Power:
1.5W (CTLS read) = 5V/0.3A 12W (RS232-V out) = 12V/1A 2.5W (USB-Master) = 5V/0.5A per USB port Sleep Mode: Currently UX700 doesn't support sleep mode (TBD) Temperature Operating Environment:
Temperature: -30C to 70C (-22F to 158F) Relative humidity: 5% to 90% RH non-condensing Storage temperature: -30C to 80C (-22 F to 176 F) NOTE If this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the products operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range. Memory 2 GB SDRAM 16 GB Flash Micro SD expansion -- compliant with SD3.0 standard Magnetic Card Reader Triple track MSR Smart Card Reader Partial insertion Non-sliding Card Conserving plated landing contacts ISO 7810, 7813 smart card reader UX700 INSTALLATION GUIDE 23 SPECIFICATIONS Contactless Card Reader Contactless Card Reader EMV CTLS Level 1 and Level 2 Type Approval Supports contactless cards as well as NFC phones, supporting the following protocols:
ISO 14443 A&B MiFare (MiFare + / DESfire) ISO 18092 Active Communications (NFC - peer-to-peer mode) FeliCa PayPass payWave SAM Card Reader Three Security Access Modules (SAMs) card slots One Micro SD Display External Dimensions 5 screen size 720 x 1280 HD resolution IPS LCD touchscreen Length: 70 mm (2.75) Width: 110 mm (4.33) Height: 146 mm (5.75) Weight: 586 g Processor Quad Core Cortex A53, 1.3GHz Keypad On-screen Payment MSR SCR CTLS QR Code Multimedia Speaker, audio jack with microphone connection Integrated microphone; HD video decode Communication Bluetooth 4.2 BLE Dual band WiFi 11a/b/g/n Physical Interface Serial port (RS232) x 2 Ethernet port 24 UX700 INSTALLATION GUIDE SPECIFICATIONS Camera/Barcode Scanner USB-A Host port x 3 USB-B Client port x 1 MDB x 1 GPIO x 1 Switched Power output x 1 Camera/Barcode Scanner 2 MP (Front camera) QR code scanning Security PCI PTS 6.X-approved SRED Supports AES DUKPT UX700 INSTALLATION GUIDE 25 SPECIFICATIONS Security 26 UX700 INSTALLATION GUIDE CHAPTER 4 Maintenance and Cleaning The UX700 device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and should be treated with care. The following suggestions will help you protect your warranty coverage. Before installation, keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device gets wet, switch off the power, and allow the device to dry completely before replacing it. Do not store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. It can form moisture inside the device and damage electronic circuit boards when the device returns to its normal temperature. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not paint the device. Paint can clog the moving parts and prevent proper operation. Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SAM slots or the primary smart card reader slot. Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the devices outer casing is opened. These suggestions apply equally to your device, or any of its attachments, or accessories. If your device is not working properly, then take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. The following are additional safety information in using this device. UX700 INSTALLATION GUIDE 27 Additional Safety Information MAINTENANCE AND CLEANING Additional Safety Information Surface Cleaning To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the device. Smart Card Reader Cleaning The Smart Card Reader (SCR) must be cleaned regularly, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). Cleaning the SCR To clean the SCR:
1 Inspect the devices SCR for the presence of foreign objects before cleaning the Customer Smart Card. a If the unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2. CAUTION Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void the device warranty. 2 Clean the SCR with an approved or recommended Verifone cleaning card. It is always advised to use new cleaning cards every time. NOTE If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR. 3 Test the SCR after cleaning. a If SCR tests out okay as passing, then the unit is ready for Customer Smart Card use. b If SCR tests out as failing, then send the unit for repair. Provide details to repair center when SCR fails to test, either before cleaning OR after cleaning OR both before and after cleaning. 28 UX700 INSTALLATION GUIDE MAINTENANCE AND CLEANING Additional Safety Information Magnetic Stripe Cleaning The Magnetic Stripe Reader (MSR) must be cleaned regularly daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader devices or Petroleum MSR card readers. UX700 INSTALLATION GUIDE 29 MAINTENANCE AND CLEANING Additional Safety Information 30 UX700 INSTALLATION GUIDE CHAPTER 5 Verifone Service and Support Contact your local Verifone representative or service provider for any problems with your device. For product service and repair information:
USA Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Returning a Device for Service Before returning the UX700 device, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). NOTE Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. 1 Get the following information from the printed labels at the back of each UX700 device to be returned:
Product ID, including the model and part number. For example, UX700 and M184-XXX-XXX-XXX. Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following:
Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us. Address the Subject box to Verifone MRA Dept. UX700 INSTALLATION GUIDE 31 VERIFONE SERVICE AND SUPPORT Accessories and Documentation Reference the model and part number in the Note box. NOTE One MRA number must be issued for each UX700 device you return to Verifone, even if you are returning several of the same models. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the UX700 device you are returning for service or repair (device serial numbers are located at the back of the unit.) Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the Verifone label at the back of the UX700 device) Accessories and Documentation Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. Verifone Online Store at https://www.verifone.com/en/us/contact-us USA Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your Verifone representative 32 UX700 INSTALLATION GUIDE Connection Cables CBL159-312-01-A LAN cable for Ethernet connections. VERIFONE SERVICE AND SUPPORT Accessories and Documentation 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m CBL184-700-01-A CABLE, DEBUG UX700 8-PIN WTB(2.0MM) TO ONE MICRO USB TWO UART FUNCTION (FOR INTERNAL USE ONLY) CBL184-700-02-A CABLE, DEBUG UX700 AUDIO & GPIO EXTEND CABLE
(FOR INTERNAL USE ONLY) 10000284-002 CABLE, USB 2.0, TYPE A MALE TO TYPE B MALE, 3FT, BLACK Power Cables CBL000-039-02-A Australia power cord for PWR159-001-01-A PSU CBL184-700-03-A CABLE, UX700 RADIO PWR, Y-STYLE 0.2M/0.6M CBL258-001-01-A EU power cord for PWR159-001-01-A PSU CBL258-006-01-A US power cord for PWR159-001-01-A PSU CBL258-004-01-A UK power cord for PWR159-001-01-A PSU CBL258-014-01-A South Africa power cord for PWR159-001-01-A PSU PWR159-001-01-B 12 V, 3.3 A L5 EEF power supply unit (PSU) for UX700 PWR159-002-01-B 12 V, 3.3 A L6 EEF power supply unit (PSU) for UX700 Cleaning Kit 02746 Verifone Cleaning Kit. Documentation VPN DOC184-002-EN UX700 Certifications and Regulations Sheet VPN DOC184-003-EN UX700 Quick Installation Guide UX700 INSTALLATION GUIDE 33 VERIFONE SERVICE AND SUPPORT Accessories and Documentation 34 UX700 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your UX700 successfully. Typical examples of malfunction you may encounter while operating your UX700 device and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. NOTE The UX700 comes equipped with tamper-evident labels. The UX700 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not Start If the device does not start:
Ensure that the device is plugged into a dedicated power source. Check if the power cable connector is plugged in properly. Device Display Does Not Show Correct/
Readable Info If the device display does not show correct/readable info:
Check all the cable connections. If the problem persists, then contact your local Verifone representative for assistance. UX700 INSTALLATION GUIDE 35 TROUBLESHOOTING GUIDELINES Blank Display Blank Display When the device display is blank:
If the device display is dark, tap the screen with your finger. If the unit was in screen-saver mode, the screen will turn on when touched. If the display does not show correct or readable information, then check all the cable connections. If the problem persists, then contact your local Verifone representative for assistance. Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Checking Magnetic Card Reader Checking Smart Card Reader To check magnetic card reader:
1 Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card. 2 Ensure that you are swiping cards properly (see Using the Magnetic Card Reader). 3 Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, then the problem may be a defective card reader. 4 Contact your local Verifone representative if the problem persists. To check smart card reader:
1 Perform a test transaction using several different smart cards to ensure the problem is not a defective card. 2 Ensure that the card is inserted correctly (see Using the Smart Card Reader). 3 Ensure that the SAM cards are properly inserted in the slots and are properly secured. 4 Contact your local Verifone representative if the problem persists. 36 UX700 INSTALLATION GUIDE CHAPTER 7 Port Pinouts This section contains port pinout tables for the UX700. Refer to the following UX700 port pinout diagrams. UX700 Port Pinouts RS-232 Port (COM1) Connector PIN Function Description 1 8 1 2 3 4 5 6 7 8 Portpwr (9 to 43 V DC) PowerOut, max 1 A NC NC GND RXD TXD CTS RTS No connection No connection Power ground Receive data Transmit data Clear to send Request to send NOTE The 10-pin download cable (VPN 26264) connects to the 8-Pin RS-232 port of the device, wherein Pin 2 from the cable corresponds to Pin 1 on the RS-232 port. RS-232 Port (COM2) Connector PIN Function Description 1 8 1 2 3 4 5 6 7 8 Portpwr (9 to 43 V DC) PowerOut, max 1 A NC NC GND RXD TXD CTS RTS No connection No connection Power ground Receive data Transmit data Clear to send Request to send UX700 INSTALLATION GUIDE 37 PORT PINOUTS UX700 Port Pinouts Ethernet Port
(LAN) USB Pinout
(Host Port) USB Pinout
(Client Port) Connector PIN Function Description 1 8 1 2 3 4 5 6 7 8 TXD+
TXD-
RXD+
NC NC RXD-
NC NC Transmit data +
Transmit data -
Receive data +
No connection No connection Receive data -
No connection No connection Connector PIN Function Description 1 2 3 4
+5 V DATA-
DATA+
GND 5 V USB Power (500 mA) USB Host Signal -
USB Host Signal +
USB ID pin/Ground 1 4 Receptacle 1 4 Plug Connector PIN Function Description 1 2 3 4
+5 V DATA-
DATA+
GND 5 V USB Power USB Device Signal -
USB Device Signal +
USB Ground 1 3 2 4 Receptacle 1 3 2 4 Plug Power Port (DC-in or Printer) Applies to UX700 STD version. Connector PIN Function Description 1 2 Power Out Power to Printer GND Power ground 1 2 38 UX700 INSTALLATION GUIDE PORT PINOUTS UX700 Port Pinouts Power Port (DC-in or Printer) Applies to UX700 MDB version. Connector PIN Function Description 1 2 3 4 5 6
+DC 9-43 V External power from cable GND WAKE Slave TX Slave RX MDB GND Power ground Signal Slave TX Slave RX Ground 4 5 6 1 2 3 UX700 INSTALLATION GUIDE 39 PORT PINOUTS UX700 Port Pinouts 40 UX700 INSTALLATION GUIDE Verifone, Inc. Tel: 1-800-Verifone www.verifone.com UX700 Installation Guide Verifone Part Number DOC184-001-EN-A, Revision A.4