FCC ID: B32V400M2 Point of Sale Terminal

V400m Terminal & Base Installation Guide DOC475-003-EN-A, Revision A02.1 www.verifone.com Draft Installation Guide V400m V400m Terminal & Base Installation Guide 2023 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. VeriFone, Inc 1-800-Verifone www.verifone.com Verifone Part Number DOC475-003-EN-A, Revision A02.1 2 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Contents Preface Audience Organization Related Documentation Conventions and Acronyms 1. Device Overview Front Functions Back Functions V400m Bases V400m Charging Base V400m Full-Feature Base Features and Benefits Ease of Use Critical Security Protection 2. Setup Selecting Location Environmental Factors Electrical Considerations Contactless Considerations PIN Protection Measures Unpacking Shipping Carton Installing MSAM, SIM and Micro SD Cards Accessing Card Compartments 7 7 7 8 8 11 12 12 13 13 13 14 14 15 16 16 17 17 18 18 18 19 20 3 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Changing or Installing an MSAM Card Changing or Installing a SIM Card Changing or Installing a Micro SD Card Loading Printer Paper Power Supply Cable Connections Cable Connections Using the Full-Feature Base Smart Card Reader Conducting a Smart Card Transaction Magnetic Stripe Card Reader Use Conducting a Credit/Debit Card Transaction Contactless Transaction Performing Contactless Transactions Optional Accessories FF Base Charging Base Periodic Inspection 3. Specifications V400m Terminal Unit Power Requirements Temperature Humidity External Dimensions Weight Processor Memory SD Memory Security 21 21 23 24 25 26 26 28 28 29 30 30 31 31 31 32 32 33 33 33 33 33 33 34 34 34 34 34 4 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Display SAM Card Reader CTLS Reader Magnetic Card Reader Primary Smart Card Speaker Communication Battery Pack Power Pack Integrated Printer Security V400m Bases Unit Power Requirements Temperature Humidity Communication Security 4. Troubleshooting Guidelines Display Panel Does Not Work Keypad Does Not Respond Transactions Fail to Process 5. Service and Support Maintenance and Cleaning Service Returns Accessories and Documentation Cables Base 34 34 34 35 35 35 35 36 36 36 37 37 37 37 37 37 38 39 40 40 40 42 42 43 46 46 46 5 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Power Supply Cleaning Kit Documentation 6. Caution and Warning Messages Caution and Warning Messages 46 46 46 47 47 6 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Preface This guide is the primary source of information for setting up and installing the V400m and V400m Bases. Audience This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and Full-Function Bases. Organization This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the V400m device. Chapter 2, Setup. Explains how to set up and install the V400m and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of V400m. Chapter 4, Troubleshooting Guidelines Provides troubleshooting tips. Chapter 5, Service and Support Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V400m unit. Appendix A, Caution and Warning Messages Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide. 7 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Related Documentation To learn more about the V400m and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN):

V400m Quick Installation Guide V400m Reference Guide DOC475-002-EN DOC475-004-EN V400m B-Charging Quick Installation Guide DOC475-006-EN V400m B-FF Quick Installation Guide DOC475-007-EN V400m Base C and FF Certifications & Regulations Sheet DOC475-011-EN V400m Plus 4G Certifications and Regulations DOC475-031-EN Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1: Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The light bulb icon is used to highlight important information. If exchanging cables use a Verifone-approved cable. 8 VeriFone Inc. All rights reserved. Draft Installation Guide V400m The caution symbol indicates possible hardware or software failure, or loss of data. Avoid placing metallic objects at the front of the card reader The lightning symbol is used as a warning when bodily injury might occur. For safety, do not string cables or cords across a walkway. Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2: Acronym Definitions Acronym Definitions 3DES AC ANSI cUL DC DUKPT ECR EMV HSPA ISO Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa High Speed Packet Access International Organization for Standardization 9 VeriFone Inc. All rights reserved. Draft Installation Guide V400m MRA MSAM LAN LCD LED LTE PED PIN POS Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode Long-Term Evolution PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 SAM SD UL USB VPN Secure Access Module Secure Digital Underwriters Laboratories Universal Serial Bus Verifone Part Number 10 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 1. Device Overview This chapter describes the features of the V400m and the V400m Bases:

The V400m is Verifones next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. The V400m is a consumer-facing handheld device. The products design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V400m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 3G or 4G infrastructure:

Figure 1:

V400m Front 11 VeriFone Inc. All rights reserved. Draft Installation Guide V400m The V400m includes the following features:

Capacitive touch LCD display and CTLS tap area Smart card reader Magnetic card reader Integrated thermal printer Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace Dual-function Backspace/Clear key Customer-entry for Cancel and Enter keys After removing the rear cover and battery, the underside of the V400m terminal shows the following:

Front Functions Back Functions Figure 2:

V400m Underside A Micro SD slot Dual MSAM slots to support stored-value card programs or other merchant card requirements. Dual SIM Card compartments 12 VeriFone Inc. All rights reserved. Draft Installation Guide V400m V400m Bases The V400m Base provides a stable mounted platform for the V400m terminal. The Base comes in two versions:

V400m Charging Base V400m Full-Feature Base The Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. V400m Charging Base The Charging Base accommodates and supplies power to the V400m terminal portable terminals. Figure 3:

V400m Charging Base, Front and Rear V400m Full-Feature Base The FF Base supports any failover communication via dial up and Ethernet connections for V400m terminal units. The failover will be supported in all network interfaces available in a terminal. Figure 4:

V400m FF Base, Front and Rear 13 VeriFone Inc. All rights reserved. Draft Features and Benefits Ease of Use Installation Guide V400m The FF Base supports a maximum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:

10/100M Ethernet 56K modem Wi-Fi Wireless 3G (HSPA) and 4G (LTE) USB host USB device The V400m terminal and V400m Bases provide the following functionality:

Touch screen enables easy menu control and signature capture. Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5 capacitive touch screen display. Wi-Fi and Bluetooth-capable. Intuitive keypad interface simplify training and reduce support requests. Connects with most POS payment terminals, PCs and ECRs. Supports payment transactions in a variety of payment environments. Rugged and reliable design absorbs hard knocks found at point-

of-sale counters. Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform. 14 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Critical Security Protection Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based transactions. PCI 5.x-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and MAC. Key injection simplified and secured with Verifones Secure Kit key loading software. 15 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 2. Setup This chapter describes the setup procedure for the V400m terminal

& Base in the following sections:

Selecting Location PIN Protection Measures Unpacking Shipping Carton Installing MSAM, SIM and Micro SD Cards Loading Printer Paper Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transaction Optional Accessories Periodic Inspection Selecting Location Use the following guidelines to select the best location for the V400m terminal & Base device. To Select a Location Choose a location convenient for both merchant and client:

Far from heavy metal objects, A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the V400m terminal & Base 16 VeriFone Inc. All rights reserved. Draft Installation Guide V400m WARNING For safety, do not string cables or cords across a walkway. Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the V400m terminal & Base outdoors. CAUTION The V400m terminal & Base is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Do not use the V400m terminal & Base unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. WARNING Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high frequency safety devices or electrical equipment. 17 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance. PIN Protection Measures The V400m terminal are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:

Hand the terminal directly to the cardholder for PIN entry. Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:

Signage on the PED (PIN Entry Devices). Prompts on the display, possibly with a click-through screen. Literature at the point of sale. A logo for safe PIN-entry process. Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1. Remove the V400m terminal & Base unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Documentation for more information about V400m terminal & Base related accessories. 18 VeriFone Inc. All rights reserved. Draft Installation Guide V400m CAUTION This device is a secure product, and any tampering can cause it to cease to function or operate in an unsecured manner. 2. Remove any protective plastic wrap and place the unit on a table or countertop. 3. Remove the clear protective film from the display. 4. Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m terminal & Base unit or base in the future. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Installing MSAM, SIM and Micro SD Cards You may need to install or replace the multiple security access module

(MSAM), Micro Secure Digital (SD) and Subscriber Identity Module

(SIM) cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. 19 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Accessing Card Compartments Use the following procedure in order to access the cardholder compartment. 1. Place the terminal face down on a soft and clean surface to protect the lens from scratches. 2. Slide the compartment lock to the right and lift the compartment cover. 3. Remove the battery and place in a secure location. Figure 5:

Accessing Cardholders NOTE Apart from using the pull tab to remove the battery from the compartment, you can also use the recessed areas on the lower portion of the battery to leverage the battery out. 4. The MSAM, SD and SIM cardholders are now accessible. 20 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Changing or Installing an MSAM Card Figure 6:

Inserting MSAM Card To change or install an MSAM card:

1. Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder. NOTE The V400m terminal & Base supports two MSAM cards in a side-by-side configuration. 2. Push in the old MSAM card, if any, to release it from the slot. 3. Carefully insert the new MSAM card carefully into the slot facedown (with the gold contacts facing downward). 4. If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or Installing a SIM Card To change or install SIM cards:

1. Use steps 1 to 3 of Accessing Card Compartments to get to the SIM cardholder. 21 VeriFone Inc. All rights reserved. Draft Installation Guide V400m NOTE The V400m supports two SIM cards in a side-by-side configuration. 2. Unlock the cardholder and swing upwards to allow the insertion or removal of cards. 3. Remove the old card, if any and install the SIM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted. Figure 7:

Inserting SIM Card 4. Turn the cardholder back in place and slide the cover to lock the cardholder. 5. If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. 22 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Changing or Installing a Micro SD Card To change or install a Micro SD card:

1. Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD cardholder. Figure 8:

Inserting Micro SD Card 2. Unlock the cardholder and turn upwards to allow the insertion or removal of cards. 3. Remove the old card, if any and insert the Micro SD card carefully into the cardholder (with the gold contacts facing outward) and turn the cardholder back in place. 4. Slide the cover to lock the cardholder closed. 5. If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. 23 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Loading Printer Paper Use the following steps to load a roll of 57 mm x 40 mm thermal printer paper into the compartment. 1. Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 9:

Opening Printer Paper Door 2. Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll. Figure 10:

Procedure for Loading Paper Roll 3. Pull a length of paper up over the serrated cutter and close the compartment door. CAUTION Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. 24 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR475-010-01-A

(see Service and Support for detailed power supply specifications). Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. Figure 11:

Connecting the Power Pack WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. 25 VeriFone Inc. All rights reserved. Draft Installation Guide V400m NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. Cable Connections You can connect the V400m to peripherals using the Full-Function Base. Cable Connections Using the Full-Feature Base Cable Connections Using the Full-Feature Base To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V400m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V400m terminal must be docked on the base to utilize cable connectivity. 26 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Figure 12:

FF Base, Front and Rear View The FF Base features the following port configuration:

Table 3 FF Base Feature Ports Cable Ethernet port RS232 port USB ports Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB 27 VeriFone Inc. All rights reserved. Draft Installation Guide V400m The smart card transaction procedure can vary depending on the application. Verify proper procedure with your application provider before performing a smart card transaction. Smart Card Reader Figure 13:

Using the Smart Card Reader Conducting a Smart Card Transaction To conduct a smart card transaction:

1. Position the smart card with the gold contacts facing upward. 2. Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3. Remove the card when the display indicates the transaction is completed. 28 VeriFone Inc. All rights reserved. Draft Installation Guide V400m CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. The V400m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Magnetic Stripe Card Reader Use Figure 14:

Using the Magnetic Stripe Card Reader 29 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Conducting a Credit/Debit Card Transaction To conduct a credit or debit card transaction:

1. Position the magnetic card with the stripe facing the keypad. 2. Swipe it through the magnetic card reader. downwards or upwards. The reader can read the card from either direction. Contactless Transaction The V400m supports contactless transactions through an integrated contactless module. The terminal becomes active for contactless smart card transactions only when initialized by an application. Figure 15:

Contactless Transaction 30 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Performing Contactless Transactions Optional Accessories FF Base To perform a contactless smart card transaction:

1. Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2. An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. Figure 16:

V400m FF Base Connections 31 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Charging Base The Charging Base (VPN M475-S02-00) provides a stable dock plus power charging for the V400m terminal. Figure 17:

V400m Charging Base Power Connection Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering include:

Wires protruding from device. Foreign objects inserted into the smart card slot or magnetic stripe slot. Signs of damage to the tamper-evident labels. Warning message on the device display. NOTE If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. 32 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 3. Specifications V400m Terminal Unit Power Requirements Temperature This chapter discusses power requirements, dimensions, and other specifications of the V400m terminal and bases:

Refer to the following specifications for the V400m terminal:

Operating power: 5V DC, 2.2A Operating temperature: - 0 to 40C (32 to 104F) Storage temperature: - 20 to 60C (-4 to 140F) Humidity Relative humidity: 5% to 93% (RH non-condensing) External Dimensions V400m Plus 4G Length: 161 mm (6.34 in) Width: 72.75 mm (2.86 in) Depth: 56.85 mm (2.23 in) V400m Plus 4G WW Length: 164 mm (6.46 in) Width: 72.75 mm (2.86 in) Depth: 56.85 mm (2.23 in) V400m-2 Length: 164 mm (6.46 in) Width: 72.75 mm (2.86 in) Depth: 56.85 mm (2.23 in) 33 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Weight Processor Memory SD Memory Security Display V400m Plus 4G Unit weight: 370 g (13.05 oz) V400m Plus 4G WW Unit weight: 372 g (13.12 oz) V400m-2 Unit weight: 372 g (13.12 oz) 32-bit ARM Cortex-A9 RISC Microprocessor 600 MHz clock speed 8 GB (LPDDR2: 4 GB, NAND Flash: 4GB) 4bit SDIO interface Up to 192 Mbit/sec (24 Mbyte/sec) in High-Speed SD mode 4bit data transfer Speed Class: SDHC Class 2, 4, 6 and 10 PCI 5.X Compliant 3.5 transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA) Independent 20X x 13Y sensing for real time touch point reporting Supports signature capture by finger or stylus (5 mm) I2C interface for touch controller command set SAM Card Reader Primary SC reader and 2-SAMs Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards CTLS Reader CTLS card operating in the RFID 13.56 MHz frequency band EMVCo, VISA, MasterCard and PBOC (qPBOC) approved 34 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Magnetic Card Reader Triple track (tracks 1, 2, 3), high coercivity, bi-directional Swipe speed at 10 IPS to 40 IPS Supports Hi/Low coercivity cards Primary Smart Card ISO 7816-3, 1.8V, 3V, 5V Synchronous and Asynchronous cards EMV Approved Speaker Mono speaker and with an external CODEC (TI TLV320AIC3110) Communication V400m-2 Bluetooth BT class 1, 100 m range (line of sight) Supports BT v4.2 Wi-Fi Supports 2.4 GHz / 5 GHz frequency channels. GSM 850/900/1800/1900 MHz UMTS bands B1/B2/B3/B4/B5/B8/

LTE bands B1/B2/B3/B4/B5/B7/B8/B12/B13//B20/B26/B28/B38/B40/B41/B66 V400m Plus 4G Bluetooth BT class 1, 100 m range (line of sight) Supports BT v4.2 Wi-Fi Supports 2.4 GHz / 5 GHz frequency channels. EU GSM 900/1800 MHz LTE bands B1/B3/B8/B20 US UMTS bands B2/B4/B5 LTE bands B2/B4/B5/B12 Australia 35 VeriFone Inc. All rights reserved. Draft Installation Guide V400m UMTS bands B1/B5/B8 LTE bands B3/B5/B8/B28 Japan LTE bands B1/B19 V400m Plus 4G WW Bluetooth BT class 1, 100 m range (line of sight) Supports BT v4.2 Wi-Fi Supports 2.4 GHz / 5 GHz frequency channels GSM 850/900/1800/1900 MHz UMTS bands B1/B2/B4/B5/B8 LTE bands B1/B2/B3/B4/B5/B7/B8/B12/B20/B28 3G Radio 3GPP Release 6,7 HSPA DL 7.2 Mbps, UL 5.7 Mbps 4G Radio 3GPP Release 9 LTE DL 10.2 Mbps, UL 5.2 Mbps Rating: 11.2 Wh (3.85V DC, 2900 mAH) Meets IEEE1725 requirements Dual input charger to support charge through power pack or base station Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI 5V, 2.2A Output 100-240V, 0.5A, 50-60 Hz Input Battery Pack Power Pack Integrated Printer Printing voltage: 8 Volts Print Column Width: Option for printing 24/32/42 characters per line 36 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Supports 57 mm W x 40 mm D paper roll Security 3DES encryption, Master/Session and DUKPT key management VeriShield file authentication PCI PED 5.X approved V400m Bases Unit Power Requirements Temperature Charging Base Provides terminal charging on a mounted stand Full-Feature Base Apart from charging, the FF Base provides:

10/100M Ethernet 56K modem LE Secure feature of BT v4.2 + All BT v4.1 feature USB host USB device Operating power: 5V DC, 2.2A Operating temperature: 0 to 40C (32 to 104F) Storage temperature: -20 to 60C (-4 to 140F) Humidity Relative humidity: 5% to 95% (RH non-condensing) Communication 10/100M Ethernet 56K modem LE Secure feature of BT v4.2 + All BT v4.1 feature USB host USB device 37 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Security PCI 5.x Compliant. 38 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 4. Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V400m terminal or V400m Base and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance:

NOTE The V400m terminal and V400m Base uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. 39 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Display Panel Does Not Work Use the following steps to check the display panel:

1. Check all the cable connections. 2. Check the device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the device's power pack with another power pack. 3. The device's application program might not be loaded correctly. Download the application program and try again. 4. If the problem persists, contact your local Verifone representative. Keypad Does Not Respond Use the following steps to check the keypad:

1. Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2. If the problem persists, contact your local Verifone representative. Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Using Magnetic Stripe Card Reader Use). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. If the problem persists, contact your local Verifone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). 40 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Ensure the MSAM card is properly inserted in the slot and is properly secured (see Installing MSAM, SIM and Micro SD Cards). If the problem persists, contact your local Verifone representative. 41 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 5. Service and Support The V400m terminal & Base device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstance, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning:

Maintenance and Cleaning To clean the unit, periodically use a clean cloth, slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit

(refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V400m terminal & Base can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. 42 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Service Returns For V400m Terminal & Base equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:

USA Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST International Contact your Verifone representative Before returning V400m Terminal & Base to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Terminal & Base for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 43 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 1. Gather the following information from the printed labels on the bottom of each V400m Terminal & Base device to be returned:

Product ID, including the model and part number. For example, M180-08x-xx-xxx-x Serial number (S/N xxx-xxx-xxx) Figure 18:

Finding the Product ID and Serial Number 44 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 2. Within the United States, call Verifone toll-free at 1-800-834-9133. 3. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., EST. 4. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-

727-953-4172 (U.S.). Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached, as well as your fax number. You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each V400m Terminal & Base unit you return to Verifone, even if you are returning several of the same model. 5. Describe the problem(s). 6. Provide the shipping address where the repaired or replacement unit must be returned. 7. Keep a record of the following items:

Assigned MRA number(s). The serial number assigned to the V400m Terminal & Base device

(located at the bottom of the unit). Shipping documentation, such as air bill numbers, used to trace the shipment. Model(s) returned (model numbers are located on the bottom of the unit). 45 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Accessories and Documentation Cables Base Power Supply Verifone produces the following accessories and documentation for the V400m terminal & Base. When ordering, please take note of the part number in the left column. Verifone online store https://www.verifone.com/en/us/contact-us USA Verifone Customer Development Center, 800-Verifone

(837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Contact your local Verifone distributor to determine which cable fits your needs. CBL282-036-XX-A - RS-232 cable (RJ45) Powered from Countertop

(+12V) CBL282-006-01-B - Cable, VX 820 Ethernet/RS232, Dongle 1.0 M CBL435-005-02-A - Ethernet and Mini-USB Dongle CBL435-044-01-A - Cable, USB/Ethernet/RS232, Dongle 1.0 M M475-S02-00 - V400m B Charging Base M475-S02-08 - V400m B Full-Function (FF) Base PWR475-010-01-A - DC power pack (US) BPK475-001-01-A - Battery Pack (11.2 Wh, 3.85V DC, 2890 mAh) Cleaning Kit 02746-01 - Verifone Cleaning Kit Documentation DOC475-002-EN - V400m Quick Installation Guide DOC475-004-EN - V400m Reference Guide DOC475-006-EN - V400m B-Charging Quick Installation Guide DOC475-007-EN - V400m B-FF Quick Installation Guide DOC475-011-EN - V400m Base C and FF Certifications & Regulations Sheet DOC475-031-EN - V400m Plus 4G Certifications and Regulations 46 VeriFone Inc. All rights reserved. Draft Installation Guide V400m 6. Caution and Warning Messages Caution and Warning Messages Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table 4 lists all notices found in the document, their location, and the equivalent French translations. Table 4: Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup Page 17 For safety, do not string cables or cords across a walkway. Par mesure de scurit, ne pas les cbles de chane ou de cordons travers une passerelle. Caution Setup Page 17 Caution Setup Warning Setup Page 18 Page 17 This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty Cet appareil n'est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Using an enclosed metal frame or mount may negatively affect contactless performance. L'utilisation d'un cadre mtallique ferm ou de montage peut affecter ngativement contact performance. Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example near a bathtub, washbowl, kitchen sink or laundry tub, in a wet Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine 47 VeriFone Inc. All rights reserved. Draft Installation Guide V400m basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high frequency safety devices or electrical equipment. ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques.viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Cet appareil est un produit sr et toute manipulation peut l'amener cesser de fonctionner ou fonctionner de manire non scurise. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. Caution Setup Page 19 Warning Setup Page 19 Caution Setup Page

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic Respecter les prcautions standard dans la manipulation d'appareils sensibles aux 48 VeriFone Inc. All rights reserved. Draft Caution Setup Page 2 Caution Setup Page 2 Caution Setup Page 2 Installation Guide V400m discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Avant de traiter les transactions en mode batterie, assurez-vous d'avoir plus de 10% de la dure de vie de la batterie. Ne risque pas de perdre les donnes de transaction ou les capacits d'impression, connectez le terminal au bloc d'alimentation si le niveau de la batterie est infrieur 10%. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR435-001-01-A. Ne branchez pas le bloc d'alimentation dans une prise extrieure ou n'utilisez pas le terminal l'extrieur. La dconnexion de l'alimentation pendant une transaction peut entraner la perte des fichiers de donnes de transaction qui ne sont pas encore stocks dans la mmoire. 49 VeriFone Inc. All rights reserved. Draft Installation Guide V400m Caution Setup Page 29 Caution Page 42 Service And Support Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction soit termine. Le retrait prmatur peut annuler la transaction. Never use thinner, trichloroethylene, or ketonebase solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Parce que cet appareil peut tre endommag par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. 50 VeriFone Inc. All rights reserved. Draft Verifone University Drive Coral Springs, FL 33065, USA Fax: 4545 233 Phone: 001 454 2333 www.verifone.com Thank you!

We are the payments architects who truly understand commerce. As payment architects we shape ecosystems for online and in-person commerce experiences, including all the tools you need from gateways and acquiring to fraud management, tokenization and reporting. As commerce experts, we are here for you and your business. With our payment devices, our systems & solutions and our support. Everywhere. Anytime. So that your customers feel enabled, recognized and well taken care of, even beyond their expectations. Verifone. Creating omni-commerce solutions that simply shape powerful customer experiences. Draft

VeriFone, Inc. 1-800-Verifone www.verifone.com Electrical Separate Power Sources Before you connect the terminal power pack to an electrical outlet, check that the on/off power switch on the terminal is off. If the terminal does not have an on/off switch, check that the power cable connector is removed from the terminal's power port. Or, when connecting the terminal to a power pack, always connect the plug of the power pack to an electrical wall outlet first. Then connect the power cable to the terminal's power port. The reference input power ratings are as follows:

Input Voltage: 100-240V AC, 50/60Hz Output Voltage: 5V DC, 2.2A Model V400m Plus 4G/V400m Plus 4G WW and V400m-2 is intended to be provided with a Listed Power Supply module having an output rating of 5V DC, minimum 2.2A, Tma 40C, Class II and evaluated as a Limited Power Source or PS2 or equivalent. Location Electrical Considerations CAUTION:

ATTENTION:

Due to the risk of electric shock or damage to the terminal, do not use this equipment near a water source, for example near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Likewise, avoid using this product during thunderstorms causing power cuts. Avoid placing the terminal near electrical devices or other units that could cause large voltage fluctuations or electrical interference, such as air conditioners, neon signs, high frequency safety devices or electrical equipment. Du fait dun risqu dlectgrocution ou dune deterioration du terminal, ne pas utiliser cet quipement prs dune source deau, par example prs dune baignoire, dun lavabo, dun vier de cuisine ou dun bac de lavage, dans un sous-sol humide ou proximit dune piscine. De mme, viter dutiliser ce produit lors des orages provaquant des coupures lectriques. viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tells que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipments lectriques. AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. Do not use the adapter if the cord is damaged. Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Disconnecting Power Disconnecting power during a transaction may cause transaction data files that are not yet stored in the terminal memory to be lost. Equipment Location Environmental Considerations Do not plug the power pack into an outdoor outlet. The terminal is not waterproof. Any damage to the unit from exposure to water or dust may void your warranty. Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor. WARNING!

Your device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock or vibration. To minimize the risk of damage to your device, avoid dropping your device and operating it in high-shock and high-vibration environments. Do not store the device where prolonged exposure to extreme temperature can occur, because it can cause permanent damage. Do not expose the device to water. Contact with water can cause this unit to malfunction. AVERTISSEMENT! Votre terminal de point de vente contient des composants lectroniques sensibles, susceptibles de subir des dommages dfinitifs en cas d'exposition des chocs ou des vibrations excessives. Pour minimiser le risque de dommages pour votre terminal, viter de le faire tomber ou de l'exposer des environnements pouvant provoquer des chocs et des vibrations excessives. Ne pas stocker le terminal dans des lieux susceptibles d'entraner une exposition prolonge des tempratures extrmes, du fait des dommages dfinitifs que cette situation peut provoquer. Ne pas exposer le terminal l'eau. Un contact avec de l'eau peut provoquer un dysfonctionnement de l'unit. V400m Certifications and Regulations FCC/ISED Compliance The following device has been tested and certified as compliant with the regulations and guidelines detailed below:

Manufacturer: VeriFone, Inc. Brand: Verifone Model: V400m Plus 4G,V400m Plus 4G WW and V400m-2 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult with the dealer or ask an experienced radio/TV technician for help. Part 15 of FCC and ISED Rules This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules and Innovation, Science and Economic Development Canada license-exempt RSS standard(s) which provides reasonable protection against harmful interference in a residential area. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules. Any changes or modifications to this equipment not expressly approved by Verifone could void the users authority to operate this equipment. NOTE: The country code selection is for non-US models only and is not available to all US models. Per FCC regulations, all Wi-Fi product market in US must be fixed to US operation channels only. Le prsent appareil est conforme aux CNR d'Innovation, Science and Economic Development Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:

(1) L'appareil ne doit pas produire de brouillage.

(2) L'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. Cet appareil et son antenne ne doivent pas tre situs ou fonctionner en conjonction avec une autre antenne ou un autre metteur, exception faites des radios intgres qui ont t testes. La fonction de slection de l'indicatif du pays est dsactive pour les produits commercialiss aux tats-Unis et au USA/Canada. This Class B digital apparatus complies with CAN ICES-003 (B). Cet appareil numrique de la classe B est conforme la norme NMB-003 (B) du Canada. RF Exposure USA The product complies with the FCC portable RF exposure limit set forth for an uncontrolled environment and is safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept asfar as possible from the user body or set the device to lower output power ifsuch function is available. The SAR limitset by the FCC is 1.6W/

kgfor body worn SAR and 4W/kg for extremity SAR.This device complies with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and has been tested in accordance with the measurement methods and procedures specified in IEEE 1528-2013. CE This device complies with the Radio Equipment Directive (2014/53/EU) issued by the Commission of the European Community. A minimum separation distance of 0 mm must be maintained between the device and users extremity during extremity operation to comply with the RF exposure requirements in Europe. To compliance with RF Exposure requirements in Europe, third-party belt-clips, holsters or similar accessories used by this device should not contain any metallic components. The use of accessories that do not satisfy these requirements may not comply with RF exposure requirements, and should be avoided. UK This device complies with the Radio Equipment Regulations 2017 SI 2017/1206 issued by the British Standards Institution. A minimum separation distance of 0 mm must be maintained between the device and users extremity during extremity operation comply with the RF exposure requirements in UK. To compliance with RF Exposure requirements in UK, third-party belt-clips, holsters or similar accessories used by this device should not contain any metallic components. The use of accessories that do not satisfy these requirements may not comply with RF exposure requirements, and should be avoided. ISED The product complies with the Canada portable RF exposure limit set forth for an uncontrolled environment and is safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available. Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada tablies pour un environnement non contrl. Le produit est sr pour un fonctionnement tel que dcrit dans ce manuel. La rduction aux expositions RF peut tre augmente si l'appareil peut tre conserv aussi loin que possible du corps de l'utilisateur ou que le dispositif est rgl sur la puissance de sortie la plus faible si une telle fonction est disponible. Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Verifone distributor or service provider for assistance. Failure to comply may void the product warranty. Brazil Warning Statement Este equipamento no tem direito proteo contra interferncia prejudicial e no pode causar interferncia em sistemas devidamente autorizados. Battery Pack/Coin Cell Instructions for Portable Products Dispose of the battery pack/coin cell in accordance with all national, state, and local laws and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. CAUTION:

ATTENTION:

The highest specified charging temperature of battery pack is 50+/-3C. The lowest specified charging temperature of battery pack is 0+/-3C. Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can result in an explosion. Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the leakage of flammable liquid or gas. A battery subjected to extremely low air pressure that may result in an explosion or the leakage of flammable liquid or gas. There is risk of explosion if the battery is replaced by an incorrect type. Il existe un risque d'explosion si la batterie est remplace par un modle incompatible. Notice for WLAN For CE WLAN: 5150-5350 MHz This device is restricted for indoor usage in all the member states when operating in the 5150 to 5350 MHz frequency range. This equipment may be operated in:

AT FR MT UK(NI) BE DE NL IS BG EL PL LI HR HU PT NO CY IE RO CH CZ IT SK TR DK LV SI EE LT ES FI LU SE For UK WLAN: 5150-5350 MHz This device is restricted for indoor usage in the UK when operating in the 5150 to 5350 MHz frequency range. For ISED:

(i) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

(ii) Where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be clearly indicated. Avertissement:

(i) Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux.

(ii) Lorsquil y a lieu, les types dantennes (sil y en a plusieurs), les numros de modle de lantenne et les pires angles dinclinaison ncessaires pour rester conforme lexigence de la p.i.r.e. applicable au masque dlvation, nonce la section 6.2.2.3, doivent tre clairement indiqus. Notice for Operating Frequency and Output Power Feature V400m Plus 4G V400m Plus 4G WW NFC (dB A/m at 10m), 13.56 MHz 2.4G WLAN (b/g/n): 2400-2483.5MHz (EIRP dBm) 5G WLAN (a/n/ac): 5150-5250/5250-5350/5470-5725 MHz (EIRP dBm) BT-EDR/LE (EIRP dBm) 2G (dBm) 3G (dBm) 4G (dBm) 10.3

<20

<20

<10 GSM900: <33 GSM1800: <30 NA Band I: <24 Band VIII: <24 Band 1/3/8/20: <24 Band 7/28: <24 (V400m Plus 4G WW only) Operating Temperature The product is designed to work at maximum ambient temperature 0C and 40C. Damage Carefully inspect the shipping carton and its contents for any damage. If the unit or any product component appears damaged or to have been tampered with, immediately notify the shipping company and your Verifone distributor or service provider. Do not use a V400m unit that has been tampered. Cleaners and Solvents Never use thinner, trichloroethylene or ketone-based solvents to clean the V400m device, these may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner. V400m Certifications and Regulations Verifone Part Number: DOC475-031-EN-B, Revision 2023 VeriFone, Inc. All rights reserved. Recycling: DO NOT DISCARD!

UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY. For proper disposal instructions go to http://recycle.verifone.com/

continued on rear cover Please retain this sheet for future reference.

*DOC475-031-EN-B*

Recyclage: NE PAS JETER!

L'unit doit tre recycle ou mise au rebut dans les endroits prvus cet effet. Pour connatre les procdures de mise au rebut, consultez le site http://recycle.verifone.com/

conserver pour rfrence ultrieure. suite au verso

Label Location Model: V400m-2 Brand: Verifone FCC ID: B32V400M2 IC:787C-V400M2 Back side of V400m-2 Back side of EUT-

underneath of battery compartment

17.2mm

*Sverifone Ostet Model:V400m-2 Rating:5V ==2.2A IC:787C-V400M2 Product\v400m FCC 1ID:832V400M2 For warranty info:www.verifone.com/terms Coral Springs, FL USA eee

VeriFone Inc 1400 West Stanford Ranch Road Suite 150, Rocklin, California United States 95765 Tel: 886-23789-7334 ; Fax: 886-2-26553168 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 Date: September 4, 2023 Subject: Certifications concerning covered equipment pursuant to Part 2.911(d)(5)(i) and (ii) To whom it may concern, VeriFone Inc (the applicant) certifies that the equipment FCC ID: B32V400M2 for which authorization is sought is not covered equipment prohibited from receiving an equipment authorization pursuant to section 2.903 of the FCC rules. VeriFone Inc (the applicant) certifies that, as of the date of the filing of the application, the applicant is not identified on the Covered List (as a specifically named entity or any of its subsidiaries or affiliates) as an entity producing covered equipment. Sincerely, ________________ Kenji Chao / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: 886-2-3789-7334 Fax: 886-2-2655-3168 E-mail:Kenji_C1@verifone.com

VeriFone Inc 1400 West Stanford Ranch Road Suite 150, Rocklin, California United States 95765 Tel: 886-23789-7334 ; Fax: 886-2-26553168 Date: September 4, 2023 FCC Laboratory 7435 Oakland Mills Rd Columbia MD 21046 Subject: Request for Confidentiality FCC ID: B32V400M2 To Whom It May Concern, Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47CFR0.457, 0.459), we are requesting the Commission to withhold the following documents from public disclosure indefinitely. Schematic Diagram Block Diagram Part List Operational Description Tune-up Procedure Above mentioned documents which contain detailed system and equipment description are considered as proprietary information in operation of the equipment. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. It is our understanding that all measurement test reports, FCC ID label format cannot be granted as confidential documents and that information will be available for public review once the grant of equipment authorization is issued. Best Regards, __________________ Kenji Chao / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: 886-2-3789-7334 Fax: 886-2-2655-3168 E-mail:Kenji_C1@verifoen.com

VeriFone Inc 1400 West Stanford Ranch Road Suite 150, Rocklin, California United States 95765 Tel: 886-23789-7334 ; Fax: 886-2-26553168 FCC Agent Authorization Date: September 4, 2023 To whom it may concern, VeriFone Inc hereby authorize Sporton International Inc. to act on our behalf in all matters relating to applications for FCC equipment authorization, including the signing of all documents relating to these matters. Any and all acts carried out by Sporton International Inc. on our behalf shall have the same effect as acts of our own. We also hereby certify that neither the applicant nor any party to the application is subject to a denial of Federal benefits that includes FCC benefits pursuant to section 5301 of the Anti-Drug Abuse Act of 1988. 21 U.S.C. 862. This authorization is limited to the product of as following:

FCC ID: B32V400M2 This authorization is valid until further written notice from VeriFone Inc. Sincerely, ____________________ Kenji Chao / Sr. Director, Hardware Engineering Verifone, Inc. Tel.: 886-2-3789-7334 Fax: 886-2-2655-3168 E-mail:Kenji_C1@verifoen.com