FCC ID: B32VX510G Point of Sale Terminal

Omni 5xxx and Vx5xx/Vx610 Installation Guide L E T I A N N O E R I F F I D E N V O C P M E T V E E E R T A L VeriFone Part Number 23216, Revision E Omni 5xxx and Vx5xx/Vx610 Installation Guide 2008 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. WARNING Do not dispose of the Vx610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number 23216, Revision E CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 6 Conventions and Acronyms . 7 Document Conventions. 7 Acronym Definitions . 7 V E CHAPTER 1 Terminal Overview Features and Benefits . 10 Exceptional Ease of Use. 10 Countertop Performance in a Hand-Over Design. 11 True Multi-Application Capability . 11 Wireless Connectivity . 11 E E R CHAPTER 2 M P E A T T L Terminal Setup Selecting Terminal Location . 13 Ease of Use . 13 Environmental Factors . 14 Electrical Considerations . 14 Unpacking the Shipping Carton . 14 Examining Terminal Features. 15 Front Panel . 15 Connection Ports . 16 Establishing Telephone Line Connections . 19 Installing the Paper Roll in the Printer . 20 Installing/Replacing MSAM Cards . 23 Connecting Optional Device(s). 25 Vx510 and Vx570 Optional Device Connections. 25 Vx610 Optional Device Connections. 28 External Printers Supported . 29 Connecting the Terminal Power Pack . 30 Vx610 Battery Behavior (No Power Cord) . 32 Manual Startup . 32 Manual Shutdown . 32 Installing the Privacy Shield . 33 Vx510/Vx610 Privacy Shield . 33 Vx570 Privacy Shield . 34 Installing the Vx610 Smart Battery . 35 Installation. 35 Removal . 36 Charging . 36 Battery Life . 36 Using the Vx610 Spare Battery Charger. 37 Using the Vx610 Power Cradle. 38 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3 PREFACE This guide is your primary source of information for setting up and installing the Vx5xx/Vx610 terminal. NOTE In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals, including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610

(Omni 5600). Audience This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided. Organization This guide is organized as follows:

E A T V E E R Chapter 1, Terminal Overview. Provides an overview of the Vx5xx/Vx610 series of terminals. Chapter 2, Terminal Setup. Explains how to set up and install the Vx5xx/Vx610 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx5xx/Vx610 terminal. Chapter 4, Maintenance. Explains how to maintain your Vx5xx/Vx610 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. L T E P M OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 5 PREFACE Related Documentation Related Documentation To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set of documents:

For Vx510:

Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations Omni 5100/5150 and Vx510 Quick Installation Guide Omni 5100/5150 and Vx510 with Ethernet Quick Installation Guide Omni 37xx/5xxx and Vx5xx Stacker Quick Installation Guide Omni 51xx and Vx5xx Swivel Stand Quick Installation Guide VPN 23218 VPN 26915 VPN 23268 VPN 23784 VPN 23043 For Vx570:

V E Omni 5700/5750 and Vx570 Certifications and Regulations Omni 57xx and Vx570 Quick Installation Guide E E R Omni 57xx and Vx570 Large Paper Door Quick Installation Guide T A L Omni 57xx and Vx570 Privacy Shield Quick Installation Guide P M E T VPN 23646 VPN 23759 VPN 24126 VPN 24134 For Vx610:

Omni 56xx and Vx610 Carrying Case Quick Installation Guide Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation Guide Omni 56xx and Vx610 Quick Installation Guide Omni 56xx and Vx610 Certifications and Regulations Omni 56xx and Vx610 Spare Battery Charger Quick Installation Guide Omni 56xx and Vx610 Power Cradle Quick Installation Guide VPN 23640 VPN 23641 VPN 23643 VPN 23644 VPN 23645 VPN 24125 For Vx510 and Vx610:

Omni 5xxx and Vx510/Vx610 Privacy Shield Quick Installation Guide VPN 23642 6 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. PREFACE Conventions and Acronyms Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue See Conventions and Acronyms. Document Conventions Text in blue indicates terms that are cross referenced. Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. E E R T A V E You must install a roll of thermal-

sensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PINpad port. CAUTION L P The caution symbol indicates possible hardware or software failure, or loss of data. M The terminal is not waterproof or dustproof, and is intended for indoor use only. The lighting symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. Italics Courier NOTE E T WARNING Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents Acronym Definitions acronyms and their definitions. Table 2 Acronym AC ATM CDMA CR EMV GPRS GSM ITP LCD Definitions Alternating Current Automated Teller Machine Code Division Multiple Access Check Reader Europay MasterCard and VISA General Packet Radio Service Global System for Mobile Communication Internal Thermal Printer Liquid Crystal Display OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 7 TERMINAL OVERVIEW Features and Benefits The Vx510 and Vx610 serve as the entry point to VeriFones acclaimed multi-

application platformwith the capability to securely support payment and value-

added applications on a single terminalwhile the Vx570 is perfect for those customers who need more. NOTE VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. L E T I A N N O E R I F F I D E N V O C E R Features at a Glance Delivers power and usability in a convenient hand-over design. Multi-application operating T A L P M environment. E T capabilities. 32-bit processing and multi-tasking V E E Securely supports and runs payment and value-added applications. Offers unsurpassed performance on EMV smart card transactions. Security architecture meets specifications for PCI PED and sophisticated file authentication. Features and Benefits Vx5xx/Vx610 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of Use The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. An intuitive ATM-style interface, a large 8-line x 21-character backlit display with split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce help desk calls. The integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper jams. 10 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL OVERVIEW Features and Benefits R I F F I D E N V O C P M E T 12 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE L E T I A N N O E V E E E R T A L CHAPTER 2 Terminal Setup V O C Selecting Terminal Location N N O E L E T I A Installing the Paper Roll in the Printer. Installing/Replacing MSAM Cards. R I F F I D This chapter describes the terminal setup procedure. You will learn about:

Selecting Terminal Location. Unpacking the Shipping Carton. Examining Terminal Features. Establishing Telephone Line Connections. Connecting Optional Device(s). Connecting the Terminal Power Pack. Using the Vx610 Spare Battery Charger. Using the Vx610 Power Cradle. Connecting the Vx610 External Antenna. Conducting Wireless Transactions. Using the Smart Card Reader. Using the Magnetic Card Reader. Installing the Privacy Shield. Installing the Vx610 Smart Battery. Installing/Replacing the SIM Card (GSM/GPRS Models). V E E R E L T N P A E M E T Use the following guidelines when selecting a location for your Vx5xx/Vx610 terminal. Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13 TERMINAL SETUP Unpacking the Shipping Carton Environmental Factors Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the terminal outdoors. CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). L Do not use the terminal near water or in moist conditions. E T I A Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx5xx/Vx610 terminal is a secure product and any tampering may cause the device to cease to function properly. N N O E R I F F I D To unpack the Shipping Carton 1 Remove and inspect the following items:

E N V O C V E E Terminal Telephone line cord Power pack Power cord Battery pack (for Vx610 only) Antenna (for Vx610 only, if shipped loose) Paper roll E R L T E P A M T 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. 14 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the Vx5xx/Vx610 terminal (see Figure 1). V O C Figure 1 Vx5xx/Vx610 Terminal Features (Front Panel) Front Panel The front panel includes the following features:

E E R INTERNAL THERMAL PRINTER SERRATED METAL STRIP TERMINAL DISPLAY TELEPHONE-STYLE KEYPAD ALPHA KEY R I F F I D CANCEL KEY E N L E T I A N N O E PRINTER COVER RELEASE GREEN INDICATOR LED MAGNETIC CARD READER ATM-STYLE FUNCTION KEYS PROGRAMMABLE FUNCTION KEYS ENTER KEY BACKSPACE/CLEAR KEY SMART CARD READER V E A terminal display, backlit LCD screen. T A L Five types of keys:

a A 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD P M E T screen. c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. A green indicator LED indicates power is ON. An internal thermal printer. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 15 TERMINAL SETUP Examining Terminal Features NOTE A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. A SAM (security access module) compartment, built into the bottom of the terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration. Connection Ports Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the terminal to a communications line, optional peripheral devices, and the power supply. Figure 2 shows the connection ports for the Vx510 terminal. R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T Figure 2 Vx510 Connection Ports (Bottom View) 16 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE Figure 3 shows the GPRS connection ports for the Vx510 terminal. TERMINAL SETUP Examining Terminal Features L E T I A N N O E R I F F I D E N V O C Figure 3 Figure 4 shows the connection port for the Vx570 terminal. Vx510 Desktop GPRS Connection Ports (Bottom View) V E E E R T A L P M E T Figure 4 Vx570 Connection Ports (Back View) OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 17 TERMINAL SETUP Examining Terminal Features Figure 5 shows the connection ports for the Vx610 terminal. WARNING E N V O C L E T I A N N O E R I F F I D Figure 5 Vx610 Connection Ports (Bottom and Side Views) Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Connecting Optional Device(s). V E E E R T A L P M E T 18 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6, Figure 7, and Figure 8). This is a direct connection and the line is dedicated to the terminal. TERMINAL SETUP Establishing Telephone Line Connections Figure 6 Vx510 Direct Telephone Connection R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T Figure 7 Vx570 Direct Telephone Connection OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 19 TERMINAL SETUP Installing the Paper Roll in the Printer L N E T I A N O E R I F F I D Figure 8 Vx610 Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Installing the Paper Roll in the Printer A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. E V E WARNING E N V O NOTE C Vx610 print speed varies depending on battery charge. E R T A L P M E T The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. 20 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE To Install a Paper Roll 1 Press down on the button located on the side of the terminal to unlatch the paper roll cover, then lift the cover up and back (see Figure 9). TERMINAL SETUP Installing the Paper Roll in the Printer Opening the Printer Cover Figure 9 2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 10). 3 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T Figure 10 4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 11). Removing Partial Paper Roll OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 21 TERMINAL SETUP Installing the Paper Roll in the Printer 5 Drop the paper roll into the printer tray. E N CAUTION V O C L E T I A N N O E R I F F I D Loading Paper Roll Figure 11 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 12). To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. V E E E R T A L P M E T Figure 12 8 Tear the paper off against the serrated metal strip in the printer. Closing Paper Roll Cover For paper ordering information, refer to Accessories and Documentation. 22 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Installing/Replacing MSAM Cards Installing/

Replacing MSAM Cards When you first receive your Vx5xx/Vx610 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace MSAMs Battery) from the terminal. 1 Remove the power cord and/or battery (see Installing the Vx610 Smart 2 Place the terminal upside down on a soft, clean surface to protect the lens 3 Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 13). L E T I A N N O E from scratches. R I F F I D V E E Figure 13 Opening Vx510 MSAM Compartment Door E R T A L P M E T E N V O C Figure 14 Opening Vx570 MSAM Compartment Door OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 23 TERMINAL SETUP Installing/Replacing MSAM Cards E N V O NOTE C Figure 15 4 Remove any previously installed MSAM card by sliding the card from the Opening Vx610 MSAM Compartment Door MSAM cardholder. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 16). L E T I A N N O E R I F F I D V E E E R T A L P M Figure 16 Installing an MSAM Card E T Before inserting the MSAM card, position it as shown in Figure 16, with the cards gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly. 6 Replace the MSAM compartment door and reinstall the screw. 24 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE Connecting Optional Device(s) The Vx5xx/Vx610 series of terminals supports some peripheral devices designed for use with electronic point-of-sale terminals. TERMINAL SETUP Connecting Optional Device(s) CAUTION Before connecting any peripheral device, remove the power cord and/or battery

(see Installing the Vx610 Smart Battery) from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord and/or battery only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. NOTE RS-232-type devices do not work on the PINpad port. PINpad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection. L E T I A N N O E For the Vx510 and Vx570, use the ports on the back panel to connect optional device(s). Connecting the PINpad or Smart Card Reader to the Vx510 or Vx570 Use the following procedure to connect a PINpad or smart card reader. 1 Insert the RJ45-type connector on the end of the PINpad or smart card reader V E into the port on the back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional devices modular jack. E M T A L P T E E R R I F F I D Vx510 and Vx570 Optional Device Connections E N V O C OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 25 TERMINAL SETUP Connecting Optional Device(s) 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the bottom of the terminal. E N V O C L E T I A N N O E Figure 17 Vx510 Example PINpad Serial Port Connections Connecting USB Devices The Vx510 Desktop GPRS terminal can host certain USB devices. Contact your VeriFone representative or visit online store at www.store.verifone.com for information on these devices. Figure 18 provides an example of a peripheral connection to the terminal USB port. R I F F I D V E E E R T A L P M E T Figure 18 Example USB Connection 26 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Connecting Optional Device(s) Connecting the Check Reader to the Vx510 or Vx570 The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 19 provides an example of a peripheral connection to the RS-232 port. CAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit. L E T I A N N O E R I F F I D E N V O C V E E Figure 19 Vx510 Example Check Reader Connection E R T A L P M E T OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 27 TERMINAL SETUP Connecting Optional Device(s) Vx610 Optional Device Connections The side port of the Vx610 terminal can operate either as a PINpad port or an RS-

232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the Vx610 Use the following procedure to connect a PINpad or smart card reader. NOTE When the Vx610 terminal is powered via the corded power supply, the terminal provides 400 mA at 9V DC to the side port. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. L E T I A 1 Insert the RJ45-type connector on the end of the PINpad or smart card reader into the port on back of the peripheral device. N N O E To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional devices modular jack. 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the side of the terminal. Figure 20 provides an example of a smart card reader and PINpad connection to the PINpad serial port. R I F F I D V E E E R T A L P M E T E N V O C Figure 20 Vx610 Example PINpad Serial Port Connections 28 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Connecting Optional Device(s) Connecting the Check Reader to the Vx610 The Vx610 terminal also supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 21 provides an example of a peripheral connection to the RS-232 port. CAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit. L E T I A N N O E R I F F I D E N V O C External Printers Supported V E E E R T A L P Figure 21 Vx610 Example Check Reader Connection M E T Although all Vx5xx/Vx610 variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Vx5xx/Vx610 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 29 TERMINAL SETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack When you have finished connecting optional peripheral(s), you are ready to connect the Vx5xx/Vx610 terminal to the provided power source. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Plugging in the power pack to a power source automatically turns on the terminal. L E T I A N N O E To Connect the Terminal Power Pack 1 Insert the round barrel connector (see Figure 22, Figure 23 and Figure 24) into the power port, identified by the icon at right. NOTE E N V O C R I F F I D V E E E R T A Figure 22 Vx510 Power Pack Connection L P M E T Figure 23 Vx570 Power Pack Connection 30 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Connecting the Terminal Power Pack Figure 24 2 Route the cable through cable retainer where provided to secure the power Vx610 Power Pack Connection L E T I A N N O E cord. R I F F I D NOTE The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining feature to secure the power cord to the terminal. The battery-based Vx610 does not need this feature. E N V O 3 Insert the AC power cord into the power pack. 4 Plug the AC power cord into a wall outlet or powered surge protector. C WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. V E E E R NOTE M VeriFone recommends connecting wall power in the following order:

1 First, connect the terminal to the power supply. 2 Next, connect the power supply to the power cord. 3 And last, connect the power cord to the wall outlet. T E T A L P When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 31 TERMINAL SETUP Vx610 Battery Behavior (No Power Cord) Vx610 Battery Behavior (No Power Cord) When you have finished connecting optional peripheral(s), you are ready to power the Vx610 terminal from the attached battery. NOTE If you connect the Vx610 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down through a series of short beeps until the terminal displays the startup screen. L N E T I A VERIFONE OMNI QB0106A3 12/02/2005 VERIX

*DEFAULT CERTIFICATE*

COPYRIGHT 1997-2005 ALL RIGHTS RESERVED VERIFONE BATTERY 98% STAT F4 N O E R I F F I D E N V O NOTE C Vx610 Startup Screen Figure 25 When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. V E If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. T A E E R L P M E T Manual Shutdown Hold the red key down through a series of short beeps until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx610 terminal shuts down. NOTE When the terminal has no power, the screen is blank and the green LED indicator is not lit. 32 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Installing the Privacy Shield Installing the Privacy Shield The privacy shield protects the customers PIN entry from being seen by the cashier or other customers. Vx510/Vx610 Privacy Shield To install the Vx510/Vx610 privacy shield:

1 Align the privacy shield with the Vx510/Vx610 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys. Figure 26 2 Press firmly on all edges around the privacy shield to ensure it is correctly Insert the Vx510/Vx610 privacy shield L N E T I A N V E E E R T A L V O C O E R I F F I D seated. E N P M E T Figure 27 Make sure that the privacy shield is properly seated OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 33 TERMINAL SETUP Installing the Privacy Shield Vx570 Privacy Shield To install the Vx570 privacy shield:

1 Remove the sticker (identified by the magnetic card reader icon) located on the right hand side of the telephone-style keypad. R I F F I D E N V O C Figure 28 2 Align the privacy shield with the Vx570 terminal and carefully insert the shield. Remove the sticker Make sure that the privacy shield window clears all keys. L E T I A N N O E Figure 29 3 Press firmly on all edges around the privacy shield to ensure it is correctly Insert the Vx570 privacy shield V E E E R T seated. E T A L P M Figure 30 Make sure that the privacy shield is properly seated 34 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Installing the Vx610 Smart Battery Installing the Vx610 Smart Battery Vx610 wireless terminals use Li-ion smart batteries (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The Vx610 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected. The following are features of the smart battery:

A fuel gauge module that Two Li-ion cells L N E T I A monitors state of charge (voltage and percentage of capacity), communicates with the terminal (charge parameters and status), determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and automatically shuts down when cell voltage is extremely low. N O E R I F F I D E N A safety circuit that prevents cell damage from overcharge, over-discharge, or overheating activates when the battery is left in an unused terminal for extended periods. V E Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. E E R T A L P M Installation The Vx610 smart battery fits in a slot on the back of the Vx610 terminal, as shown in Figure 31. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. T E V O NOTE C Figure 31 Install the Smart Battery OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 35 TERMINAL SETUP Installing the Vx610 Smart Battery Removal To remove the Vx610 smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot. Charging After unpacking your Vx610 terminal, install the battery and connect the power L E T I A N N O E Figure 32 Detaching the Smart Battery from the Vx610 Terminal R I F F I D pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status messaging. VeriFone also recommends that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. E R T E V E E N V O NOTE C Battery Life The Vx610 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). T A L P M E WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. 36 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Using the Vx610 Spare Battery Charger Using the Vx610 Spare Battery Charger The Vx610 spare battery charger can charge two batteries at a time. The LED indicator allows you to see the initial battery condition as well as the charging condition. To charge a battery 1 Insert the battery by sliding it into place. L E T I A N N O E R I F F I D Figure 33 2 Notice the LED indicator located on each side of the battery charger. Charging a single battery A red light indicates that the battery is charging while the LED changes to green to indicate that the charge has been completed. 3 Once the battery is fully charged, remove the battery by sliding it upward or downward depending on which side of the charger is used. V E E N NOTE V O C E E R T A L P M E T Figure 34 Charging two batteries NOTE For best results, when first charging a new battery, charge it in a powered terminal, instead of charging it with the Vx610 spare battery charger. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 37 TERMINAL SETUP Using the Vx610 Power Cradle Using the Vx610 Power Cradle The power cradle serves both as a docking station and a battery charger for the Vx610 terminal. To Connect the Power Cradle 1 Turn the cradle upside down and then insert round barrel connector into the power port. Route the cable through the cable retainer where provided to secure the power cord. E N V O C Figure 35 2 Insert the AC power cord into the power pack and then plug the AC power Vx610 Power Cradle Connection cord into a wall outlet or power surge protector. The LED lits up to indicate that it is ready for charging. L E T I A N N O E R I F F I D V E E E R Figure 36 3 Remove the protector, identified by the icon at right. Attach the Vx610 Power Cradle Connection charging strap and then install the screw on the bottom of the power cradle to secure the strap. T A L P M E T Figure 37 Vx610 Power Cradle Connection 38 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Place the terminal onto power cradle. Figure 38 Placing the Vx610 Terminal Onto the Power Cradle The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610 GSM/GPRS terminal that contains your GSM/GPRS radio account information. Use the following procedure to replace or install a SIM card. 1 Loosen the screw from the GSM/GPRS sled module at the back of the Vx610 L E T I A N N O E R I F F I D terminal. E N Installing/

Replacing the SIM Card

(GSM/GPRS Models) V O C V E E E R T A L P M E T Figure 39 Loosen Retaining Screw OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 39 TERMINAL SETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 2 Detach the GSM/GPRS sled module from the terminal. Figure 40 3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module. Remove GSM/GPRS Sled Module R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T Figure 41 Insert SIM Card Into GSM/GPRS Sled Module NOTE The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 41, with the cards gold contacts facing down. 40 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Replace the GSM/GPRS sled module in the terminal. L V E E N V O C E T I A N N O E Figure 42 5 Tighten the retaining screw. Replace GSM/GPRS Module R I F F I D E E R T A L P M E T Figure 43 Tighten Retaining Screw OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41 Installing/Replacing the SIM Card (VX510 Desktop GPRS) The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx510 GSM/GPRS terminal that contains your GSM/GPRS radio account information. Use the following procedure to replace or install a SIM card. 1. Remove SIM door OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41-1 2. Insert SIM card 3. Replace SIM door OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 41-2 TERMINAL SETUP Connecting the Vx610 External Antenna Connecting the Vx610 External Antenna VeriFone provides an external wireless antenna for some Vx610 terminals. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. NOTE Some Vx610 terminals have an internal antenna and this section can be ignored. Use only the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection. CAUTION Never hold the unit by the antenna; doing so may break the connection and void your warranty. L N E T I A Installation This section only discusses Vx610 terminals with external antenna. If the Vx610 arrives from manufacture with the antenna unattached, use the following procedure to install the antenna:

1 Locate the antenna port on the back side of the Vx610 terminal. 2 Align the connector on the end of the antenna with the connector on the end of N 3 Push gently on the center of the base of the antenna until it slides into O E R I F F I D position.. the terminal. E N V O C V E E E R T A L P M E T Figure 44 Align Antenna with Antenna Port 42 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TERMINAL SETUP Connecting the Vx610 External Antenna 4 Screw the barrel nut finger tight to retain the antenna. L E T I A N N O E Figure 45 Tighten Antenna Barrel nut Orientation To establish good wireless communication (uplink), vertically align the antenna E with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90 angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky. If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky. R I F F I D If an application (for example, SoftPay) is installed in your Vx610 unit, a signal strength indicator may appear on the display. V E E E R T A N V O NOTE C Replacing the Antenna If your Vx610 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:

1 Remove the existing antenna from the Vx610 terminal:

L P a Unscrew the barrel nut to loosen the antenna. b Pull gently on the center of the base of the antenna until it slides out of M E T position. 2 Align the connector on the end of the new antenna with the connector on the end of the terminal. 3 Push gently on the center of the base of the antenna until it slides into position. 4 Screw the barrel nut finger tight to retain the antenna. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 43 TERMINAL SETUP Conducting Wireless Transactions Conducting Wireless Transactions To conduct a wireless transaction:

Ensure the terminal is in an optimal position for transmitting. Follow the on-screen instructions provided with your application. Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction C E N V O CAUTION Using the Magnetic Card Reader To Conduct a Credit/

Debit Card Transaction 1 Position a smart card with the contacts facing upward (see Figure 46). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is L E T I A N N O E complete. R I F F I D V E E E R T A Figure 46 Inserting a Smart Card L P M E T Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. The Vx5xx/Vx610 terminal supports credit/debit card transactions. 1 Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 47. 44 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3 Swipe the card through the magnetic card reader. TERMINAL SETUP Using the Magnetic Card Reader L E T I A N N O E Figure 47 Using the Magnetic Card Reader R I F F I D E N V O C P M E T V E E E R T A L OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 45 TERMINAL SETUP Using the Magnetic Card Reader R I F F I D E N V O C P M E T 46 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE L E T I A N N O E V E E E R T A L Specifications CHAPTER 3 This chapter discusses power requirements, dimensions, and other specifications of the Vx5xx/Vx610 series of terminal. Power Vx5xx/Vx610 terminal: 9 V DC; 4.0 A DC Power Pack UL, ITE listed, Class 2 power supply:

a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.0 A Barrel connector polarity:

L E T I A N N O E R I F F I D Temperature Operating temperature: 0 to 40 C (32 to 104 F) Storage temperature: -30 to + 60 C (-22 to 140 F) Relative humidity: 5% to 90%; no condensation E N V O C External Dimensions V E E E R T A For Vx510 Terminals:

Length: 209 mm (8.0 in) Width: 102 mm (4.0 in) Depth: 72 mm (2.8 in) L E T For Vx570 Terminals:

Length: 209 mm (8.0 in) Width: 102 mm (4.0 in) Depth: 78 mm (3.07 in) P M For Vx610 Terminals with Internal Antenna:

Length: 209 mm (8.0 in) Width: 102 mm (4.0 in) Depth: 72 mm (2.8 in) OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 47 CHAPTER 4 The Vx5xx/Vx610 terminal has no user-maintainable parts. To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Maintenance Clean the Terminal L E T I A N N O E R I F F I D CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx610 battery stay clean and unbent. CAUTION Avoid touching the contacts in the raised area in the center of the Vx610 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. E N V O Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. V E E E R C T A L P M E T OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 49 MAINTENANCE Smart Card Reader R I F F I D E N V O C P M E T 50 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE L E T I A N N O E V E E E R T A L VeriFone Service and Support CHAPTER 5 For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:

USA VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative L E T I A N N O E Return a Terminal or Smart Battery for Service Before returning a Vx5xx/Vx610 terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx5xx/Vx610 terminals, smart batteries, or sled modules for repair or replacement (U.S. customers only). R I F F I D E N NOTE V O C To Return a Terminal for Service V E International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries. 1 Get the following information from the printed labels on the bottom of each Vx5xx/Vx610 terminal, smart battery, or sled module to be returned:

Product ID, including the model and part number. For example, OMNI 5100 and Pxxx- xxx-xx, Mxxx-xx-xx-xxx, or 2xxxx-xx T A E E R Serial number (S/N xxx-xxx-xxx) 2 Obtain the MRA number(s) by completing one of the following:

L P M E T a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-

4172 (U.S.). b Address a fax to VeriFone MRA Dept. with the model and part number(s) Include a telephone number where you can be reached and your fax number. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 51 VERIFONE SERVICE AND SUPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm. Address the Subject box with to VeriFone MRA Dept. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each Vx5xx/Vx610 terminal you return to VeriFone, even if you are returning several of the same model. E N V O L E T I A 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be N N O E returned. 5 Keep a record of the following items:

R I F F I D shipment. Assigned MRA number(s). VeriFone serial number assigned to the Vx5xx/Vx610 terminal, smart battery, or sled module you are returning for service or repair (terminal serial numbers are located on the bottom of the unit. Shipping documentation, such as air bill numbers used to trace the V E Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx5xx/Vx610 terminal). VeriFone produces the following accessories and documentation for the Vx5xx/Vx610 terminal. When ordering, please refer to the part number in the left column. VeriFone online store at www.store.verifone.com USA VeriFone Customer Development Center, 800-VeriFone (837-4366), L T P A E E R Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative M E T C Accessories and Documentation Power Pack Contact your local VeriFone distributor to determine which power pack or power cord fits your needs. Thermal Printer Paper CPS10936-3A DC power pack (universal) 21973-01 AC power cord (US) CRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packages 52 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Accessories and Documentation VeriFone Cleaning Kit 02746-01 Cleaning Kit Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectors Swivel Stand 23050-01 Vx510 Swivel Stand Documentation For Vx510, Vx570, and Vx610 Terminals:

E N V O C For Vx510 Terminals:

For Vx570 Terminals:

23216 23217 23230 23231 R I F F I D 23218 26915 23646 23759 24134 E T 23640 23641 23643 23644 Omni 5xxx and Vx5xx/Vx610 Installation Guide Omni 5xxx and Vx5xx/Vx610 Reference Manual Verix V Operating System Programmers Manual Verix V Tools Programmers Manual L E T I A Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations Omni 5100/5150 and Vx510 Quick Installation Guide N N O E Vx570 Certifications and Regulations Vx570 Quick Installation Guide V E Vx570 Privacy Shield Quick Installation Guide E E R Omni 56xx and Vx610 Carrying Case Quick Installation Guide Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation Guide Omni 56xx and Vx610 Quick Installation Guide Omni 56xx and Vx610 Certifications and Regulations For Vx610 Terminals:

T A L P M For Vx510 and Vx610 Terminals:

23642 Omni 5xxx and Vx610 Privacy Shield Quick Installation Guide OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 53 Troubleshooting Guidelines CHAPTER 6 NOTE V O C N The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx5xx/Vx610 terminal. If you have problems operating your Vx5xx/Vx610 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Vx5xx/Vx610 terminal and steps you can take to resolve them are listed. L N E T I A E The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. The Vx5xx/Vx610 contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. R I F F I D O E N V E CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. E R L T P A E M E T Blank Display When the terminal display screen does not show correct or clearly readable information:

Check terminal power connection. Remove and reapply power to the terminal. Check all cable connections and verify that the telephone line is properly Terminal Does Not Dial Out connected. If the problem persists, contact your local VeriFone service provider. If the terminal does not dial out:

Check the telephone line connections. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 55 TROUBLESHOOTING GUIDELINES Printer Paper Jam Replace the telephone cable that connects the terminal with a cable you know is working correctly. If the problem persists, contact your local VeriFone service provider. Printer Paper Jam If paper jams inside the printer:

Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. Remove the damaged paper from the paper roll and clear the feed R I F F I D mechanism. Install a roll of printer paper, as described in Installing the Paper Roll in the Printer. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. L Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. E T I A N N O E If the keypad does not respond properly:

Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. V E E R E T A L P Keypad Does Not Respond WARNING E N V O C Peripheral Device Does Not Work If any peripheral device (PINpad or smart card reader) does not work properly:

Check the power cord connection to the peripheral device. Check that the device connected to the proper port has power and is T E M functioning properly. If possible, perform a self-test on the device in question. The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Device(s). If the problem persists, contact your local VeriFone representative. Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. 56 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Printer Does Not Print Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 47). Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider. If the manual transaction does not work, proceed to Check the Telephone Line. N N L E T I A Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. O E Ensure that the card is inserted correctly and that the card is not removed prematurely. R I F F I D Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). Contact your VeriFone distributor or service provider. If the manual transaction does not process, proceed to Check the Telephone Line. V E E Check the Telephone Line Disconnect the telephone line from the terminal and connect it to a working E R telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local VeriFone representative for assistance. L T T E P A M N E V O C Printer Does Not Print If the printer does not work properly:

Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. Verify that the printer roller and paper roll dust cover are properly installed. If the problem persists, contact your VeriFone distributor or service provider. OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 57 TROUBLESHOOTING GUIDELINES Terminal Display Does not Show Correct/Readable Information Terminal Display Does not Show Correct/

Readable Information Vx610 Terminal Does Not Start Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. Recharge or replace the battery. (For Vx610 terminals only.) If the problem persists, contact your local VeriFone representative for assistance. Ensure that you press the ENTER/ON key for approximately 3 seconds, until the unit lights up. Vx610 Smart Battery Will Not Charge NOTE E N NOTE V C O Printer Does Not Print N N O E L E T I A Ensure that the smart battery charge state is not below the critically low level. Recharge or replace the smart battery. Each new Vx610 smart battery must receive a full charge to initialize its full charge capacity. R I F F I D Allow the Vx610 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. E R T A The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. V E E If the printer does not work properly:

Check battery status or terminal power connection. The printer will not print if L there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) P M E T Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. Verify that the printer roller and paper roll dust cover are properly installed. If the problem persists, contact your VeriFone distributor or service provider. 58 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE O E N R I F F I D E N L P M E T A accessories 50 documentation 51 ordering 51 power packs 50 swivel stand 51 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 51 V O antennas installation 40 orientation 41 replacing 41 B batteries C battery mode Vx610 30 C check readers 27 cleaning kit 51 connection ports 16 contact VeriFone 49 D dial out problems extending the battery life 34 See also smart battery troubleshooting 53 displays troubleshooting 53, 56 documentation 50 acronym definitions 7 conventions 7 ordering 51 E electrical considerations 14, 22 electrostatic discharges 22 prevention 22 INDEX environmental factors 13 external printers RS-232 port connection 27 external printers supported VeriFone external printers 27 L I installation 9 E T I A 25 connecting a check reader to Vx510 or Vx570 connecting a check reader to Vx610 27 connecting a PINpad to Vx510 or Vx570 24 connecting a PINpad to Vx610 26 connecting a smart card reader to Vx510 or Vx570 24 connecting a smart card reader to Vx610 26 connecting a smart card writer to Vx510 or Vx570 24 V E connecting optional device(s) 24 connecting the terminal power pack 28 connecting the terminal to a telephone line 18 MSAM cards 22 peripherals 27 terminal location 13 unpacking the shipping carton 14 E R T E N A K keypads troubleshooting 54 M maintenance MSAM cardholders 22 MSAM cards installation 22 cleaning the terminal 47 cleaning the terminal contacts 47 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 O optional devices OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 59 INDEX P connecting 24 P paper jams troubleshooting 54 paper rolls for thermal printers 19, 54 installation 19 peripheral devices troubleshooting 54 peripherals check readers 27 installation 27 printers 27 troubleshooting 54 power packs AC version 50 connecting 28 DC version 50 ordering 50 V O troubleshooting 55, 56 privacy shields 31 printer paper ordering 50 printers C Vx510 31 Vx570 32 Vx610 31 E N N N O E R I F F I D S service L returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 T E P M SIM cards for GSM models 37 installation 37 smart battery 34 battery life 34 charging 34 conserving power 33 disposal 34 features 33 installation 33 recharging 34 removal 34 troubleshooting 56 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 60 contacting VeriFone 49 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 specifications DC power pack 45 power 45 temperature 45 weight 46 T technical support telephone line connections 18 telephone line cords L ordering 51 terminal features E T I A terminals general 15 accessories 50 benefits 10 cleaning 47 documentation 50 electrical considerations 14 environmental factors 13 features 15 repair 49 replacement 49 service and support 49 troubleshooting 53, 56 V E E R E thermal printer paper storage 19 thermal printers T A transactions smart cards 42 wireless 42 troubleshooting batteries 56 displays 53, 56 guidelines 53 keypads 54 peripheral devices 54 peripherals 54 printers 55, 56 terminal transactions 54 about the thermal printer paper 19, 54 paper jams 54 troubleshooting 55, 56 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com R I F F I D E N V O C L E T I A N N O E V E E E R T A L P M E T Omni 5xxx and Vx5xx/Vx610 Installation Guide VeriFone Part Number 23216, Revision E