FCC ID: B32VX680WIFI Point of Sale Terminal

V I S I O E R VX 680 Installation Guide

N C .4

VeriFone Part Number DOC268-003-EN-C, Revision C.4 VX 680 Installation Guide 2011 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. N C .4 V I S I O E R VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com VeriFone Part Number DOC268-003-EN-C, Revision C.4 CONTENTS CHAPTER 1 Terminal Overview PREFACE . 7 Audience. 7 Organization . 7 Related Documentation . 7 Conventions and Acronyms . 8 Document Conventions. 8 Acronym Definitions . 9 Features at a Glance . 12 Features and Benefits . 12 Exceptional Ease of Use. 12 Performance and Durability . 13 Security. 13 Contactless Capability . 13 Communication Technology . 13 CHAPTER 2 Terminal Setup Selecting Terminal Location . 16 Environmental Factors . 16 Electrical Considerations . 16 Considerations for Bluetooth AP Charging Base Station . 16 Unpacking the Shipping Carton . 17 Examining Terminal Features. 18 Front Panel . 19 Examining Connection Ports . 19 Power Adapter Cable . 20 USB Host Cable . 20 Multi-port Adapter . 21 USB Modem Dongle . 21 USB Serial Dongle (RS-232 UART) . 22 Bluetooth Access Point (AP) Charging Base (Bluetooth Interface) . 22 Establishing Telephone Line Connections . 23 VX 680 Bluetooth Support . 24 Bluetooth AP Charging Base Station Connector Sockets . 25 Mounting the Bluetooth AP Charging Base Station . 26 Power Connection to the Bluetooth AP Charging Base Station . 27 Telephone Line Connection to the Bluetooth AP Charging Base Station. 28 Installing the Paper Roll . 29 Installing/Replacing MSAM Cards . 31 Installing the SIM or R-UIM Card (GPRS and CDMA Models). 33 Installing/Replacing SD Card . 35 Using the Smart Battery . 36 Smart Battery Features. 36 Battery Behavior (No Power Cable) . 37 Manual Startup . 37 VX 680 INSTALLATION GUIDE 3 CONTENTS Manual Shutdown . 37 Installing the Smart Battery . 38 Removing the Smart Battery . 38 Connecting the Terminal Power Pack . 39 Charging the Smart Battery . 40 Battery Life . 40 Using the Base Station. 41 Standard Base Station . 41 Full-Featured Base Station . 41 Bluetooth Access Point Charging Base . 42 Mounting the Terminal Onto the Base Station . 43 Attaching the USB Dongles to the Base Station. 44 Charging the Spare Battery on the Base Station . 44 Conducting Wireless Transactions . 46 Conducting Smart Card Transactions . 46 Conducting Bluetooth Transactions . 46 Using the Magnetic Card Reader . 47 Using the Stylus . 47 CHAPTER 3 Specifications Power . 49 DC Power Pack . 49 Temperature. 49 External Dimensions. 49 CHAPTER 4 Maintenance Cleaning the Terminal . 51 Terminal Contacts . 51 Smart Card Reader . 51 CHAPTER 5 VeriFone Service and Support Returning a Terminal or Smart Battery for Service. 53 Accessories and Documentation . 55 Power Pack. 55 Printer Paper. 55 VeriFone Cleaning Kit . 55 Spare Battery . 55 USB Host Cable . 55 Modem Dongle . 55 Serial Dongle . 55 Telephone Line Cable. 55 Documentation . 56 4 VX 680 INSTALLATION GUIDE CONTENTS CHAPTER 6 Troubleshooting Guidelines Terminal Does Not Start. 57 Terminal Display Does Not Show Correct/Readable Info. 57 Smart Battery Does Not Charge. 58 Spare Battery in Base Station Does Not Charge . 58 Blank Display . 58 Terminal Does Not Dial Out . 59 Printer Does Not Print . 59 Printer Paper Jam . 59 Keypad Does Not Respond . 60 Transactions Fail to Process . 60 INDEX . 63 VX 680 INSTALLATION GUIDE 5 CONTENTS 6 VX 680 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the VX 680 terminal. Audience This guide is useful for anyone installing and configuring a VX 680 terminal. Basic descriptions of the terminal features are also provided. Organization This guide is organized as follows:

Related Documentation Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal. Provides information on how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 680 terminal. Chapter 4, Maintenance. Explains how to maintain your VX 680 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. To learn more about the VX 680 terminal, refer to the following set of documents:

VX 680 Certifications and Regulations Sheet VPN DOC268-001-EN-A VX 680 Quick Installation Guide VX 680 Reference Guide VPN DOC268-002-EN-A VPN DOC268-004-EN-A VX 680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A VX 680 Full-Featured Base and Dongle Quick Installation Guide VX 680 CDMA Certifications and Regulations Sheet Verix eVo Volume I: Operating System Programming Manual Verix eVo Volume II: Operating System and Communications Programmers Manual Verix eVo Volume III: Operating System Programming Tools Reference Manual VPN DOC268-006-EN-A VPN DOC268-012-EN-A VPN DOC00301 VPN DOC00302 VPN DOC00303 VX 680 INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Example See Conventions and Acronyms. Document Conventions Meaning Text in blue indicates terms that are cross referenced. Italics Courier NOTE CAUTION WARNING Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. The caution symbol indicates possible hardware or software failure, or loss of data. The lightning symbol is used as a warning when bodily injury might occur. You must install a roll of thermal-

sensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PINpad port. The terminal is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the terminal near water. 8 VX 680 INSTALLATION GUIDE PREFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents Acronym Definitions acronyms and their definitions. Table 2 Acronym AC BT CDMA EMV GPRS GSM HDMI ITP LCD LED MRA MSAM PED PIN QVGA RJ45 RS-232 R-UIM SAM SD SIM TFT UART USB VPN Wi-Fi Definitions Alternating Current Bluetooth Code Division Multiple Access Europay MasterCard and VISA General Packet Radio Service Global System for Mobile Communication High-Definition Multimedia Interface Internal Thermal Printer Liquid Crystal Display Light Emitting Diode Merchandise Return Authorization Micromodule-Size Security Access Module PIN Entry Device Personal Identification Number Quarter Video Graphics Array Registered Jack 45 Recommended Standard 232 Removable User Identity Module Security Access Module Secure Digital Subscriber Identity Module Thin Film Transistor Universal Asynchronous Transmitter/Receiver Universal Serial Bus VeriFone Part Number Wireless Fidelity VX 680 INSTALLATION GUIDE 9 PREFACE Conventions and Acronyms 10 VX 680 INSTALLATION GUIDE CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 680 terminal. This terminal features a large color and touchscreen display, fast processor, abundant memory, PCI 2.0 and PCI 3.0 security, and integrated contactless features. The VX 680 terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a vibrantly colored 3.5 TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 802.11g Wi-FI with WPA2 security support, GPRS, Bluetooth wireless technology, and CDMA. NOTE VeriFone ships variants of the VX 680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM cardholder.

Figure 1 The VX 680 Terminal VX 680 INSTALLATION GUIDE 11 TERMINAL OVERVIEW Features and Benefits Features at a Glance The following are the features of VX 680:

400 MHz ARM11 RISC processor delivers power and usability in a convenient hand-over design. Multi-application operating environment. Securely supports and runs payment and value-added applications along with signature capture. Offers unsurpassed performance on EMV smart card transactions Advanced memory architecture to meet tomorrows needs with support for 192 MB. Max UI design provides large 3.5 color QVGA display, and large blue backlit keys for easier viewing. Backward compatibility with VeriFone solutions help reduces development costs. Adds vibrant color and touchscreen to the smallest purpose-built wireless payment device. Drop-resistant design minimizes breakage. Multiple connectivity and Contactless options. 32-bit processing and multi-tasking capabilities. Spill-resistant design forces liquid down and off the front of the terminal. Security architecture exceeds specifications for PCI-PED and sophisticated file authentication. USB support for VeriFone peripheral devices. Features and Benefits VX 680 terminals provide the right combination of features and functions including a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad, color touchscreen display, optional contactless support, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of Use Lightweight, tapered design, compact, stylish and the ergonomic balance allows convenient terminal hand-off to the consumer for PIN entry or other input. Large 3.5 color TFT display for boundless application possibilities and easy readability under various lighting conditions. Large, blue backlit keys provide tactile response to simplify usage and minimize finger slips. 38 mm diameter paper roll with a trouble-free, drop-in, clam shell loading and dual tear bar that allow receipts to be torn in any direction. Quiet and fast integrated thermal printer with a rear placement to maximize the user interface area. Vertical magnetic stripe card reader with an extended blade for optimal card reading. Touchscreen for icon-based applications or electronic signature capture support. Optional hands-free holster is available that fits the servers or clerks belt so that the POS device can be quickly removed and easily handed to the customer. 12 VX 680 INSTALLATION GUIDE TERMINAL OVERVIEW Features and Benefits Performance and Durability Fast transactions due to powerful 400 MHz ARM11 processor. High-capacity 7.2 V 1800 mA Li-ion battery. Standard base for drop-and-go charging or optional full-featured base with. spare battery charging. USB ports for connection to supported USB peripherals. Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage. 192 MB of memory with optional removable SD flash memory. Security PCI PED 2.0 and PCI PED 3.0 approved for debit and other PIN-based transactions. EMV Level 1 and 2 Type Approval. Tamper-resistant construction, SSL protocols, and VeriShield file authentication. Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption implementations. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. On-screen tap zone (CTLS logo) for optimized user experience Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions. Communication Technology VX 680 GPRS and 3G: Long-range wireless payment for retailers that have no physical location limitations. VX 680 CDMA: Long-range wireless payment for Non-GPRS coverage areas. VX 680 Wi-Fi: Ideal for retailers that need multiple wireless devices and have existing IP infrastracture. VX 680 Bluetooth : Simple, plug-and-play installation for locations that need short-range wireless capability. VX 680 INSTALLATION GUIDE 13 TERMINAL OVERVIEW Features and Benefits 14 VX 680 INSTALLATION GUIDE Terminal Setup CHAPTER 2 Installing the Paper Roll. Installing and Replacing MSAM Cards. Installing the SIM or R-UIM Card (GPRS and CDMA Models). Installing and Replacing SD Card. Installing the Smart Battery. This chapter describes the terminal setup procedures. You will learn about:

Selecting Terminal Location. Unpacking the Shipping Carton. Examining Terminal Features. Examining Connection Ports. Establishing Telephone Line Connections. VX 680 Bluetooth Support. Using the Smart Battery. Battery Behavior (No Power Cable). Removing the Smart Battery. Charging the Smart Battery. Connecting the Terminal Power Pack. Using the Base Station. Mounting the Terminal Onto the Base Station. Attaching the USB Dongles to the Base Station. Charging the Spare Battery on the Base Station. Conducting Wireless Transactions. Conducting Smart Card Transactions. Conducting Bluetooth Transactions Using the Magnetic Card Reader. Using the Stylus. VX 680 INSTALLATION GUIDE 15 TERMINAL SETUP Selecting Terminal Location Selecting Terminal Location Use the following guidelines when selecting a location for your VX 680 terminal. Environmental Factors The VX 680 unit is a portable terminal. Select a flat support surface, such as a countertop or table, to keep the terminal safe in between uses. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the terminal outdoors. CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical Considerations Considerations for Bluetooth AP Charging Base Station Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. The Bluetooth AP Charging Base Station requires the following:

A power source within two meters. A telephone socket within three meters (for PSTN version). A location with minimal obstruction for communicating with terminals. It is recommended that the Bluetooth AP Charging Base Station be installed two meters from the ground to allow the LEDs to be seen, and the state of the connection to be confirmed. 16 VX 680 INSTALLATION GUIDE Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 680 device is a secure product and any tampering may cause the terminal to cease to function properly. TERMINAL SETUP Unpacking the Shipping Carton To unpack the Shipping Carton 1 Remove and inspect the following items:

Telephone line cable Terminal Power pack Power cable Battery pack Paper roll 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The VX 680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. VX 680 INSTALLATION GUIDE 17 TERMINAL SETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX 680 terminal (see Figure 2). STYLUS INDICATOR LED TERMINAL DISPLAY / TOUCHSCREEN TELEPHONE-STYLE KEYPAD CANCEL KEY

INTERNAL THERMAL PRINTER (AT THE BACK) MAGNETIC CARD READER

ENTER KEY CLEAR KEY SMART CARD READER Figure 2 VX 680 Terminal Features (Front Panel) 18 VX 680 INSTALLATION GUIDE Front Panel The front panel includes the following features:

TERMINAL SETUP Examining Connection Ports A Large 3.5 color TFT and touchscreen display. Two types of keys:

a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (from left to right:

CANCEL, CLEAR, ENTER). A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. A green indicator LED indicates power is ON. An internal thermal printer at the back of the terminal. A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions. A stylus, inserted on top of the terminal above the screen. A SAM (security access module) compartment, built into the bottom of the terminal inside the printer compartment. The VX 680 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements. NOTE VeriFone ships variants of the VX 680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or an MSAM cardholder. However, the basic processes described in this guide remain the same, regardless of terminal configuration. Examining Connection Ports The VX 680 terminal has one primary port that supports different peripherals through the use of various cables. Figure 3 The VX 680 Primary Port (Bottom View) VX 680 INSTALLATION GUIDE 19 TERMINAL SETUP Examining Connection Ports Power Adapter Cable Each VX 680 terminal comes with power adapter cable (VPN CBL268-004-01-A) that completes the connection between the power pack and the terminal. Figure 4 Power Adapter Cable Connection to a VX 680 Terminal USB Host Cable The VX 680 terminal also provides a 2 wire USB host port (VPN CBL268-003-01-

A) for supporting external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS-232 UART dongle. Figure 5 USB Host Cable Connection to a VX 680 Terminal 20 VX 680 INSTALLATION GUIDE Multi-port Adapter An optional multi-port adapter (VPN 08643-01-R) provides connectivity for power, USB host, USB device, and COM1 (RS-232 UART). This cable is used only for deployment or development purposes. TERMINAL SETUP Examining Connection Ports

Figure 6 Multi-port Adapter Connection to a VX 680 Terminal NOTE Other cables are available for different purposes. Check with your local VeriFone representative for further information. USB Modem Dongle Use the USB Modem Dongle (VPN 24123-04-R) to provide the VX 680 terminal with modem communication over a telephone line at speeds of up to 33,600 bps. It can also be connected to the full-featured Base Station (see Attaching the USB Dongles to the Base Station). NOTE The VX 680 WiFi/BT variant does not support the USB modem dongle connection. VX 680 INSTALLATION GUIDE 21 TERMINAL SETUP Examining Connection Ports USB Serial Dongle

(RS-232 UART) The USB Serial Dongle (VPN 24122-04-R) is designed to accomodate the RJ45 connector and it may be purchased with the VX 680 terminal. The USB Serial Dongle can also be connected to the full-featured Base Station (see Attaching the USB Dongles to the Base Station). NOTE A Base Station may be purchased with the VX 680 terminal or purchased as a separate option. The full-featured Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra Li-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack. CAUTION The Modem Dongle and Serial Dongle are intended for use with the VX 680 terminal and Base Station only. They should not be installed or used with any equipment other than the VX 680 terminal or Base Station. Bluetooth Access Point (AP) Charging Base (Bluetooth Interface) The Bluetooth AP Base Station relays wireless data received from the VX 680 terminal via modem and then transmits back the response to the terminal. 100 meters

Figure 7 VX 680 Terminal communicating with a Bluetooth Access Point (AP) Charging Base To improve the range performance of the VX 680 terminal, the Bluetooth AP Base Station should be placed in a position that will service all of the card payment areas in your premises. The ideal placement is to position the base station within line of sight of all areas of card acceptance. 22 VX 680 INSTALLATION GUIDE TERMINAL SETUP Establishing Telephone Line Connections Establishing Telephone Line Connections NOTE WARNING The VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable. To connect a telephone line 1 Connect one end of the telephone cable to the USB Modem Dongle. 2 Connect the USB Modem Dongle to the terminal using the mini-HDMI Connector (VPN CBL268-003-01-A). 3 Route the other end of the telephone cable directly to a telephone wall jack. The VX 680 WiFi/BT variant does not support the USB modem dongle connection. To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable. USB HOST CABLE USB MODEM DONGLE Figure 8 VX 680 USB Modem Dongle Connection VX 680 INSTALLATION GUIDE 23 TERMINAL SETUP VX 680 Bluetooth Support VX 680 Bluetooth Support The Bluetooth variant of the VX 680 terminal uses the Bluetooth Access Point

(AP) Charging Base Station (VeriFone part numbers include XPBS019 for Silicon Labs dial modem; see your VeriFone representative for other available bases) to go online for authorization. Although up to eight VX 680 terminals can be registered with the same communications device, only one transaction may be undertaken at a time. It is recommended that not more than three terminals be paired with a base station. The VX 680 terminals Bluetooth variant and the Bluetooth AP Charging Base Station are both Class 1 Bluetooth devices providing secure radio communication up to 100 meters, unobstructed. The VX 680 terminals Bluetooth variant may be registered (paired) with more than one base station. It must be paired to secure the communication. Using the standard menu options provided in Verix Commserver, the terminal may easily be switched among paired devices. Any number of VX 680 terminals may be paired with a single base station but the base station is only able to relay a single transaction at any one time. When more than three terminals are required on a site, additional base stations suitably positioned to obtain maximum radio coverage are recommended. NOTE The VX 680 terminals Bluetooth variant can only communicate through a base station to which it has been paired. 24 VX 680 INSTALLATION GUIDE TERMINAL SETUP VX 680 Bluetooth Support Bluetooth AP Charging Base Station Connector Sockets Communication with the Bluetooth Base Stations are encrypted according to the Bluetooth Standard. VX 680 terminals that are not paired cannot communicate with the Bluetooth AP Charging Base Station. There are three connector sockets on the Bluetooth AP Charging Base Station, as shown in Figure 9:

Power Socket The Bluetooth AP Charging Base Station is powered using the Plugtop Adapter and must be powered ON at all times once the Bluetooth AP Charging Base Station has been initialized. The Green LED on the Bluetooth AP Base Station will be lit when the power supply is connected. RJ45 Socket This would be used for connection to a LAN or ISDN. Modem Socket The Bluetooth AP Charging Base Station has a built-in modem for connecting to the standard telephone network. The Amber LED is only lit while the Bluetooth AP Charging Base Station is online. MODEM RJ45 POWER Figure 9 Connection Ports on the Bluetooth AP Charging Base Station (Bottom View) VX 680 INSTALLATION GUIDE 25 TERMINAL SETUP VX 680 Bluetooth Support Mounting the Bluetooth AP Charging Base Station The base stations status is shown on its different LED indicators:

The green LED indicates that the Bluetooth AP Charging Base Station is powered ON and capable of communication with other terminals. The blue LED is lit when radio connection is made and a paired terminal is communicating with the Bluetooth AP Charging Base Station. The amber LED is lit when the Bluetooth AP Charging Base Station is online and transmitting data using its internal modem. MODEM BLUETOOTH POWER

Figure 10 LED indicators on the Bluetooth AP Charging Base Station 26 VX 680 INSTALLATION GUIDE TERMINAL SETUP VX 680 Bluetooth Support Power Connection to the Bluetooth AP Charging Base Station To Connect the Power Pack The Bluetooth AP Charging Base Station comes with a universal-input power pack capable of operating from voltages of 100V-240V AC. 1 Insert the round barrel connector into the power port on the Bluetooth AP Charging Base Station, as shown in Figure 11. Figure 11 Power Connection to the Bluetooth AP Charging Base Station 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector. 4 Confirm that the Base Station is powered up as indicated by the solid green LED. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. WARNING NOTE VX 680 INSTALLATION GUIDE 27 TERMINAL SETUP VX 680 Bluetooth Support Telephone Line Connection to the Bluetooth AP Charging Base Station To connect a telephone line to the Bluetooth AP Base The VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable. However, the VX 680 WiFi/BT variant does not support this feature. 1 Connect the small connector on the modem cable to the modem port on the Bluetooth AP Charging Base Station, as shown in Figure 12. 2 Plug the modem cable directly to a telephone wall jack or use a T connector if sharing the telephone line with other equipment. Figure 12 Telephone Line Connection to the Bluetooth AP Charging Base Station NOTE The Bluetooth AP Charging Base Station MUST be connected to the telephone line at ALL times for all of the terminals facilities to function properly. 28 VX 680 INSTALLATION GUIDE TERMINAL SETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the VX 680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area. To Install a Paper Roll 1 Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Unlocking the Printer Cover Figure 13 2 Lift the printer cover up and back. 3 Remove any partial roll of paper in the printer tray. 4 Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable. Unwind the paper roll past any glue residue. 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 14). VX 680 INSTALLATION GUIDE 29 TERMINAL SETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray. Loading Paper Roll Figure 14 7 Pull paper up past the glue residue on the paper roll. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. Figure 15 9 Tear the paper off against the serrated plastic strip in the printer. Closing Paper Roll Cover 30 VX 680 INSTALLATION GUIDE TERMINAL SETUP Installing and Replacing MSAM Cards Installing and Replacing MSAM Cards When you first receive your VX 680 terminal, you may need to install an MSAM card or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install and Replace MSAM 1 Power off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the display from scratches. 3 Unlock the printer cover. Figure 16 4 Unscrew the latch to expose the MSAM compartment. (see Figure 17) Unlocking the Printer Cover Figure 17 5 Remove any previously installed MSAM card by pushing the snap that keeps Exposing the MSAM Compartment the SAM in place. VX 680 INSTALLATION GUIDE 31 TERMINAL SETUP Installing and Replacing MSAM Cards 6 Install an MSAM card by placing the card facing the gold contacts down and carefully snap it on the tab until it is fully inserted. NOTE Before inserting the MSAM card, position it as shown in Figure 18, with the cards gold contacts facing the MSAM compartment. The cardholder connector base has a set of contacts and a notch on one corner to ensure that the MSAM card fits into the connector base and positioned correctly. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly.

Figure 18 7 Screw back the MSAM compartment latch. Installing MSAM Card Figure 19 Closing the Printer Cover 32 VX 680 INSTALLATION GUIDE TERMINAL SETUP Installing the SIM or R-UIM Card (GPRS and CDMA Models) 8 Close the printer cover. Figure 20 Closing the Printer Cover Installing the SIM or R-UIM Card (GPRS and CDMA Models) The VX 680 terminal for GPRS modems supports the installation of a GSM SIM

(Subscriber Identity Module). While the VX 680 terminal for CDMA modems supports the installation of a R-UIM (Removable User Identity Module). Use the following procedure to install a SIM or R-UIM card. To install or replace the card 1 Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches. 3 Remove the battery. 4 Remove the battery to expose the SIM/R-UIM compartment, as shown in Figure 21. Figure 21 Removing the Smart Battery VX 680 INSTALLATION GUIDE 33 TERMINAL SETUP Installing the SIM or R-UIM Card (GPRS and CDMA Models) 5 Insert the SIM or the R-UIM card into the cardholder. NOTE There is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SIM/

R-UIM card into the SIM slot, as shown in Figure 22. Before inserting the SIM/R-UIM card, position it as shown in Figure 22, with the cards gold contacts facing the compartment. The cardholder connector base has a set of contacts and a notch to ensure the SIM/R-UIM card is positioned correctly. The SIM/R-UIM card has a notch on one corner to ensure that it fits into the connector base in only one way.

Figure 22 6 Install the battery (see Figure 24). Inserting the SIM or R-UIM Card 34 VX 680 INSTALLATION GUIDE TERMINAL SETUP Installing and Replacing SD Card Installing and Replacing SD Card The VX 680 terminal supports the installation of an SD card on certain configurations. Use the following procedures to replace or install an SD card. To install or replace the SD card 1 Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches. 3 Remove the battery (see Figure 21). 4 After removing the battery, the SD card compartment is exposed, as shown in Figure 23. The SD card holder is labeled SD. 5 Insert the SD Card into the cardholder. NOTE There is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SD card into the SD slot, as shown in Figure 23.

Figure 23 6 Install the battery (see Figure 24). Installing SD Card VX 680 INSTALLATION GUIDE 35 TERMINAL SETUP Using the Smart Battery Using the Smart Battery The VX 680 terminal uses a Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The VX 680 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected. Smart Battery Features The following are features of the smart battery:

A fuel gauge module that:

Two Li-ion cells monitors state of charge (voltage and percentage of capacity) communicates with the terminal (charge parameters and status), determines full charge capacity (on charge cycle and uninterrupted discharge cycle) automatically shuts down when cell voltage is extremely low A safety circuit that:

prevents cell damage from overcharge, over-discharge, or overheating activates when the battery is left in an unused terminal for extended periods NOTE Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit. Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the VX 680 terminal off when not in use. Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet. 36 VX 680 INSTALLATION GUIDE TERMINAL SETUP Battery Behavior (No Power Cable) Battery Behavior

(No Power Cable) The terminal shifts to cabled power mode and starts up automatically when the VX 680 is connected to a non-battery power source, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. NOTE NOTE The 4-second power-up delay prevents terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the VX 680 Reference Guide VPN DOC268-004-EN-B). The terminal lights up and the green LED indicator activates once the power is on. The VeriFone copyright screen starts and displays a unique copyright screen once the terminal loads an application. However, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen if there is no available application in the terminal. Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the VX 680 terminal shuts down. NOTE The 4-second shutdown delay that prevents terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the VX 680 Reference Guide VPN DOC268-004-EN-B). The screen is blank and the green LED indicator is off when the terminal has no power. VX 680 INSTALLATION GUIDE 37 TERMINAL SETUP Installing the Smart Battery Installing the Smart Battery The VX 680 smart battery fits in a slot on the back of the VX 680 terminal, as shown in Figure 24. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. Figure 24 Installing the Smart Battery Removing the Smart Battery To remove the VX 680 smart battery, press the locking tab and pull the smart battery from its slot. Figure 25 Detaching the Smart Battery from the VX 680 Terminal 38 VX 680 INSTALLATION GUIDE TERMINAL SETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack After installing the smart battery, connect the VX 680 terminal to the provided power source for initial charging. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost. The VX 680 unit comes with a universal input power pack capable of operating from voltages of 100V to 240V AC. To Connect the Terminal Power Pack 1 Insert the round barrel connector into the power port in the connector, as shown in Figure 26. VX 680 Power Pack Connection Figure 26 2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or powered surge protector. NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. The light indicators on the VX 680 appear when the terminal receives power. Once it loads the application, the terminal starts the initial VeriFone copyright screen and displays a unique copyright screen. If there is no available application in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. VX 680 INSTALLATION GUIDE 39 TERMINAL SETUP Charging the Smart Battery Charging the Smart Battery After unpacking your VX 680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged. NOTE NOTE The terminal charges the VX 680 smart battery when the terminal is in the Base Station. For more information, see Mounting the Terminal Onto the Base Station. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. The VX 680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. Battery Life Charging and discharging the VX 680 smart battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. 40 VX 680 INSTALLATION GUIDE TERMINAL SETUP Using the Base Station Using the Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are three types of Base Stations: the standard model, the full-featured model and the Bluetooth Access Point Charging Base. Standard Base Station The standard Base Station can charge the VX 680 terminal. However, it does not have any external ports and has a single LED to indicate power status. Figure 27 The VX 680 Standard Base Station Full-Featured Base Station The full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. The VX 680 Full-Featured Base Station Figure 28 For more information on charging the spare battery on the full-featured Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. VX 680 INSTALLATION GUIDE 41 TERMINAL SETUP Powering Up the Base Station Bluetooth Access Point Charging Base The Bluetooth Access Point Charging Base allows the VX 680 WiFi and Bluetooth-enabled terminal to connect wirelessly to the network. It has three LED indicators: power indicator, bluetooth traffic and modem traffic.

Figure 29 The VX 680 Bluetooth Access Point Charging Base Station Powering Up the Base Station Use the procedure in this section to connect the VX 680 Base Stations to a power source. To power up the base station 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station. For Bluetooth Access Point Charging Base Station, see Power Connection to the Bluetooth AP Charging Base Station. Connecting the Base Station to a Power Source Figure 30 2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or power surge protector. 4 Confirm that the Base Station is powered up as indicated by the solid green LED. 42 VX 680 INSTALLATION GUIDE TERMINAL SETUP Mounting the Terminal Onto the Base Station Mounting the Terminal Onto the Base Station The VX 680 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station). Figure 31 Placing the VX 680 terminal onto the Base Station NOTE The full-featured Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. VX 680 INSTALLATION GUIDE 43 TERMINAL SETUP Attaching the USB Dongles to the Base Station Attaching the USB Dongles to the Base Station With the VX 680 mounted on the Base Station, use the USB dongles to connect to external peripherals. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal. NOTE The full-featured Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports. 1 Insert the USB dongle into the USB port located at the back of the Base Station. Figure 32 2 After inserting the external dongle into the USB port, place the VX 680 Inserting External Dongle Into USB Port terminal onto the Base Station (see Powering Up the Base Station). 3 Connect the peripheral to the external dongle. Charging the Spare Battery on the Base Station The full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack. 1 Connect the Base Station to a power source (see Powering Up the Base Station) 44 VX 680 INSTALLATION GUIDE TERMINAL SETUP Charging the Spare Battery on the Base Station 2 Place the spare battery pack onto the Base Station. Figure 33 3 Place the VX 680 terminal onto the Base Station to charge both the spare and Charging a Spare Battery Pack Using the Base Station installed battery packs at the same time. Figure 34 Charging the Spare and Installed Battery Simultaneously VX 680 INSTALLATION GUIDE 45 TERMINAL SETUP Conducting Wireless Transactions Conducting Wireless Transactions Conducting Smart Card Transactions To conduct a wireless transaction:

Ensure the terminal is in an optimal position for transmitting. Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction 1 Position a smart card with the contacts facing upward (see Figure 35). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. Figure 35 Inserting a Smart Card CAUTION Do not remove the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Conducting Bluetooth Transactions To conduct a Bluetooth transaction:

Ensure the terminal is paired with the Bluetooth AP Charging Base Station not more than 100 meters away. Follow the on-screen instructions provided with your application. 46 VX 680 INSTALLATION GUIDE Using the Magnetic Card Reader To Conduct a Credit or Debit Card Transaction The VX 680 terminal supports credit/debit card transactions. TERMINAL SETUP Using the Magnetic Card Reader 1 Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 36. 3 Swipe the card through the magnetic card reader.

Figure 36 Using the Magnetic Card Reader Using the Stylus The VX 680 terminal has a touchscreen capability which allows the use of a stylus on a transaction. To Use the Stylus 1 Remove the stylus from the top portion of the terminal, as shown in Figure 37. Figure 37 Removing the Stylus VX 680 INSTALLATION GUIDE 47 TERMINAL SETUP Using the Stylus 2 The stylus can be extended. Use this for touchscreen transactions as shown in Figure 38. Figure 38 3 Loop a piece of cable or string (not supplied) through the stylus hole and the Extending the Stylus base of the printer cover to secure the stylus. Figure 39 Securing the Stylus to the Terminal 48 VX 680 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 680 terminal. Power 12V DC 2.0 A DC Power Pack UL, ITE listed, LPS power supply:

a Input rated: 100-240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A Barrel connector polarity:

Temperature Operating temperature: 0to 50C (32to 122F) Relative humidity: 5% to 90%; non-condensing External Dimensions Length: 171.5 mm (6.8 in) Width: 86 mm (3.4 in) Depth: 63 mm (2.5 in) VX 680 INSTALLATION GUIDE 49 SPECIFICATIONS External Dimensions 50 VX 680 INSTALLATION GUIDE CHAPTER 4 Maintenance The VX 680 terminal and Base Stations have no user-serviceable parts. Cleaning the Terminal To clean the terminal and Base Station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 680 battery stay clean and unbent. CAUTION Avoid touching the contacts of the VX 680 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. VX 680 INSTALLATION GUIDE 51 MAINTENANCE Smart Card Reader 52 VX 680 INSTALLATION GUIDE CHAPTER 5 VeriFone Service and Support For VX 680 terminal problems, contact your local VeriFone representative or service provider. For VX 680 product service and repair information:

USA VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative Returning a Terminal or Smart Battery for Service Before returning a VX 680 terminal, smart battery, or Base Station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 680 terminals, smart batteries, or Base Stations for repair or replacement (U.S. customers only). NOTE Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries. To Return a Terminal for Service 1 Get the following information from the printed labels on the bottom of each VX 680 terminal, smart battery, or sled module to be returned:

Product ID, including the model and part number. For example, VX 680 and M268-XXX-XX-XXX-2. Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-

4172 (U.S.). b Address a fax to VeriFone MRA Dept. with the model and part number(s) Include a telephone number where you can be reached and your fax number. VX 680 INSTALLATION GUIDE 53 VERIFONE SERVICE AND SUPPORT Returning a Terminal or Smart Battery for Service c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm. Address the Subject box with to VeriFone MRA Dept. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 680 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:

Assigned MRA number(s). VeriFone serial number assigned to the VX 680 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit. Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 680 terminal). 54 VX 680 INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Accessories and Documentation Accessories and Documentation VeriFone produces the following accessories and documentation for the VX 680 terminal. When ordering, please refer to the part number in the left column. VeriFone online store at www.store.verifone.com USA VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative Power Pack Contact your local VeriFone distributor to determine which power pack or power cable fits your needs. VPN PWR268-001-01-B DC Power Pack (Universal) VPN CBL000-008-03-A AC Power Cable (US) Printer Paper VeriFone Cleaning Kit Spare Battery USB Host Cable Modem Dongle Serial Dongle Telephone Line Cable VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wide VPN 02746-01 Cleaning Kit VPN BPK268-001-01-A VX 680 Spare Battery VPN CBL268-003-01-A VX 680 USB Host Cable VPN M267-D80-00 VX 680 Modem Dongle VPN M267-D08-00 VX 680 Serial Dongle VPN CBL000-001-01-A 2.1-meter (7-foot) telephone line cable, black, with modular RJ11-type connectors) VX 680 INSTALLATION GUIDE 55 VERIFONE SERVICE AND SUPPORT Accessories and Documentation Documentation VPN DOC268-001-EN-A VX 680 Certifications and Regulations Sheet VPN DOC268-002-EN-A VX 680 Quick Installation Guide VPN DOC268-004-EN-B VX 680 Reference Guide VPN DOC268-005-EN-A VX 680 Standard Base Quick Installation Guide VPN DOC268-006-EN-A VX 680 Full-Featured Base and Dongle Quick Installation Guide VPN DOC268-012-EN-A VX 680 CDMA Certifications and Regulations Sheet VPN DOC00301 VPN DOC00302 VPN DOC00303 Verix eVo Volume I: Operating System Programmers Manual Verix eVo Volume II: Operating System and Communication Programmers Manual Verix eVo Volume III: Operating System Programming Tools Reference Manual 56 VX 680 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your VX 680 terminal successfully. Typical examples of malfunction you may encounter while operating your VX 680 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. NOTE The VX 680 terminal comes equipped with tamper-evident labels. The VX 680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does Not Start Ensure that the smart battery charge state is not below the critically low level. Recharge or replace the smart battery. Ensure that you pressed the green ENTER/ON key for approximately 4 seconds, until the unit lights up. Terminal Display Does Not Show Correct/

Readable Info Recharge or replace the battery. Connect the VX 680 terminal into a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local VeriFone representative for assistance. VX 680 INSTALLATION GUIDE 57 TROUBLESHOOTING GUIDELINES Smart Battery Does Not Charge Smart Battery Does Not Charge The VX 680 smart battery must initially receive a full charge to ensure proper operation. NOTE Spare Battery in Base Station Does Not Charge Allow the VX 680 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit. Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the VX 680 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Li-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet. The VX 680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative. Blank Display When the VX 680 terminal display screen does not show correct or clearly readable information:

The battery pack may not be connected properly. Remove and reinstall the battery pack. Check terminal power connection. Remove and reapply power to the terminal. If the problem persists, contact your local VeriFone service provider. 58 VX 680 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Terminal Does Not Dial Out Terminal Does Not Dial Out If the terminal does not dial out:

Check the telephone line connections. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. Replace the telephone cable that connects the terminal with a cable you know is working correctly. If the problem persists, contact your local VeriFone service provider. Printer Does Not Print If the printer does not work properly:

Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal. Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error. Verify that the printer door is properly latched. If the problem persists, contact your VeriFone distributor or service provider. Printer Paper Jam If paper jams inside the printer:

Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover. Remove the damaged paper from the paper roll and clear the feed mechanism. Install a roll of printer paper, as described in Installing the Paper Roll. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. VX 680 INSTALLATION GUIDE 59 TROUBLESHOOTING GUIDELINES Keypad Does Not Respond Keypad Does Not Respond If the keypad does not respond properly:

Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail to Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. Transactions Fail to Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the VX 680 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 36). Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider. If the manual transaction does not work, proceed to Check the Telephone Line. Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed prematurely. Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing and Replacing MSAM Cards). Contact your VeriFone distributor or service provider. If the manual transaction does not process, proceed to Check the Telephone Line. 60 VX 680 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail to Process Check the Telephone Line Disconnect the telephone line from the VX 680 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local VeriFone representative for assistance. VX 680 INSTALLATION GUIDE 61 TROUBLESHOOTING GUIDELINES Transactions Fail to Process 62 VX 680 INSTALLATION GUIDE A accessories 50 documentation 51 ordering 51 power packs 50 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 50 B Base Station 37 batteries extending the battery life 36 See also smart battery battery mode VX 680 33 C cleaning kit 50 cleaning kits ordering 50 connection ports 18 contact VeriFone 49 D dial out problems troubleshooting 55 displays troubleshooting 53, 55 documentation 50 acronym definitions 8 conventions 8 ordering 51 E electrical considerations 16, 29 electrostatic discharges 29 prevention 29 environmental factors 15 INDEX F full-featured Base Station 37 H HDMI 8, 22 I installation 11 connecting the terminal power pack 35 connecting the terminal to a telephone line 22 MSAM cardholder 29 MSAM card 29 terminal location 15 unpacking the shipping carton 16 K keypads troubleshooting 56 M maintenance cleaning the terminal 47 cleaning the terminal contacts 47 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 MSAM cardholder 29 MSAM card29 P paper jams troubleshooting 55 paper rolls for thermal printers 27, 56 installation 27 power adapter cables 19 power packs AC version 50 connecting 35 DC version 50 ordering 50 VX 680 INSTALLATION GUIDE 63 INDEX R printer paper ordering 50 printers troubleshooting 55 R RS-232 UART 20 R-UIM for CDMA models 31 S service returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 SIM cards for GSM models 31 smart battery 36 battery life 36 charging 36 conserving power 32 disposal 36 features 32 installation 34 recharging 36 removal 34 troubleshooting 54 spare batteries charging on the Full-Featured Base Station 40 ordering 50 specifications DC power pack 45 power 45 temperature 45 standard Base Station 37 T technical support contacting VeriFone 49 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 telephone line connections 22 telephone line cords ordering 51 terminal features general 17 64 VX 680 INSTALLATION GUIDE terminals accessories 50 benefits 12 cleaning 47 documentation 50 electrical considerations 16 environmental factors 15 features 17 repair 49 replacement 49 service and support 49 troubleshooting 53, 55 thermal paper ordering 50 thermal printer paper storage 27 thermal printers about the thermal printer paper 27, 56 paper jams 55 troubleshooting 55 transactions smart cards 41 wireless 41 troubleshooting batteries 54 displays 53, 55 guidelines 53 keypads 56 printers 55 terminal transactions 56 terminals 53, 55 U USB dongles modem 20 serial 20 USB host cable 19, 51 USB modem dongles ordering 51 USB serial dongles 20 ordering 51 INDEX V V VX 680 starting on battery power 33 VX 680 startup battery mode 33 W wireless transactions 41 VX 680 INSTALLATION GUIDE 65 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com N C .4 V I S I O E R VX 680 Installation Guide VeriFone Part Number DOC268-003-EN-C, Revision C.4

FCC Regulations:

15.19(a)(3):

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 15.105(b):

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/ TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. RF Exposure Information (SAR) This device meets the governments requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUT transmitting at the specified power level in different channels. The highest SAR value for the device as reported to the FCC is 0.000435 W/kg when placed next to the body. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC ID:

B32VX680WIFI. This device is compliance with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C.