VX 685/VX 690 Installation Guide L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C VeriFone Part Number DOC260-003-EN-B, Revision B.1 VX 685/VX 690 Installation Guide 2014 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC260-003-EN-B, Revision B.1 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions. 6 Acronym Definitions . 7 CHAPTER 1 Terminal Overview Features and Benefits . 10 Exceptional Ease of Use. 10 Performance and Durability . 10 Security. 10 Contactless Capability . 10 Communication Technology . 11 Differences Between VX 685 and VX 690 Terminals . 11 L E T I A N N O E R I F F I D CHAPTER 2 E V C O R E N V I S I O N B .1 Setup Selecting a Location . 13 Ease of Use . 13 Environmental Factors . 13 Electrical Considerations . 14 Unpacking the Shipping Carton . 14 Examining Terminal Features. 15 Front Panel . 15 Examining the Connection Port . 16 Installing/Replacing Paper Roll. 16 Installing/Replacing SIM Card . 17 Installing/Replacing MSAM Cards . 18 Installing/Replacing the Micro SD Card . 20 Connecting Optional Devices . 21 Battery Features. 21 Battery Life . 22 Battery Behavior . 22 Connecting the Terminal to Power Source. 23 Base Stations . 25 Charging Base . 25 BT Base . 25 Docking the Terminal on the Base . 26 Undocking the Terminal . 26 Creating Dial-up/Ethernet Connections . 27 Using the Powered Serial . 27 Connecting External Devices . 28 Powering Up the Base . 29 3G, GPRS, and GPS Support . 29 GPS Receiver . 29 3G/GPRS . 29 VX 685/VX 690 INSTALLATION GUIDE 3 VX 690 Wi-Fi/BT Support . 30 Bluetooth Support . 30 Establishing Bluetooth Connections . 30 Wireless Transaction . 35 Using the Smart Card Reader . 35 Using the Magnetic Card Reader . 37 Performing a Contactless Smart Card Transaction . 37 CHAPTER 3 Specifications Power Rating . 39 Power Pack . 39 Temperature. 39 External Dimensions. 39 Weight . 39 Processor . 39 Memory. 39 Display . 39 Magnetic Card Reader . 39 Primary Smart Card . 39 SAM Card Reader . 40 Keypad . 40 Peripheral Ports . 40 Security. 40 E T I A L O E N N R I F F I D Additional Safety Information . 42 Power Adapter . 42 Potentially Explosive Environments . 42 Card Readers . 42 N B .1 Service and Support Service Returns . 43 Accessories and Documentation . 44 E N V O CHAPTER 4 Maintenance and Cleaning CHAPTER 5 C CHAPTER 6 Troubleshooting Guidelines Blank Display . 47 Keypad Does Not Respond . 47 Transactions Fail To Process . 48 V I S I O E R 4 VX 685/VX 690 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience This guide is useful to anyone installing and configuring the terminal. Organization This guide is organized as follows:
L N E T I A Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal. Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. R I F F I D O E E N N Related Documentation To learn more about the terminal, refer to the following set of documents:
VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN N B .1 V O C V I S I O VX 690 Quick Installation Guide VX 685/VX 690 Reference Guide E R Verix eVo Volume I: Operating System Programmers Manual Verix eVo Volume II: Operating System and Communication Programmers Manual Verix eVo Volume III: Operating System Programming Tools Reference Manual VPN - DOC260-002-EN VPN - DOC260-004-EN VPN - DOC00301 VPN - DOC00302 VPN - DOC00303 VX 685/VX 690 INSTALLATION GUIDE 5 PREFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Document Conventions Meaning Text in blue indicates terms that are cross references. Italic typeface indicates book titles or emphasis. The pencil icon is used to highlight important information. L E T I A The caution symbol indicates hardware or software failure, or loss of data. The lighting symbol is used as a warning when bodily injury might occur. N N O E Example See Guide Conventions. You must not use this unit underwater. RS232-type devices do not work on the VX 685/VX 690 communication port. The unit is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the terminal near water. N B .1 V I S I O E R Table 1 Convention Blue Italics NOTE CAUTION R I F F I D WARNING E N V O C 6 VX 685/VX 690 INSTALLATION GUIDE Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and Acronym Definitions PREFACE Guide Conventions their definitions. Table 2 Acronym 3DES AES API ARM BBM CAPK CBC DEA/DES DUKPT R I F F I D N ECR EMV MAC MMU MSAM OS PIN POS RFID SAM SC SD SR SRAM UI USB E V O C N N O E L E T I A Definitions Triple Data Encryption Standard Advanced Encryption Standard Algorithm Application Programming Interface Advanced RISC Machine Battery Backed Memory Certification Authority Public Key Cipher Block Chaining mode Data Encryption Algorithm/Standard Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Joint Europay, MasterCard and Visa Standard Message Authentication Code Memory Management Unit Multiple Secure Access Module Operating System Personal Identification Number Point-of-Sale Radio Frequency Identification Secure Access Module Smart Card (Integrated Chip Card) Secure Digital Ship Release Static Random Access Memory User Interface Universal Serial Bus N B .1 V I S I O E R VX 685/VX 690 INSTALLATION GUIDE 7 PREFACE Guide Conventions L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C 8 VX 685/VX 690 INSTALLATION GUIDE Terminal Overview CHAPTER 1 The terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5 QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communications technologies including GPRS, 3G radio with GPS, and Wi-Fi/BT technology. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690. R I F F I D E N V O C L E T I A N N O E N B .1 V I S I O E R Figure 1 VX 685/VX 690 Terminal VX 685/VX 690 INSTALLATION GUIDE 9 TERMINAL OVERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and functions in a sleek, ergonomic device that fits in the palm of your hand. Exceptional Ease of Use Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input. Large 3.5 QVGA display for boundless application possibilities and easy readability under various lighting conditions. Touchscreen for icon-based applications or electronic signature capture support. Intuitive telco-style keypad with large, colored control keys and interchangeably detects key presses from tactile keypad and the touchscreen. 40 mm diameter paper roll with a trouble-free, drop-in, clam shell loading and dual tear bar that allow receipts to be torn in any direction. L Quiet and fast integrated thermal printer with a rear placement to maximize E T I A the user interface area. Unidirectional magnetic stripe card reader with an extended blade for optimal N N O E R I F F I D card reading. E N V O C Performance and Durability Fast transactions due to powerful 400 mHz ARM11 processor. High-capacity 3.7 V 2450 mAh Li-ion battery. Standard base for drop-and-go charging or optional full-featured base with N B .1 spare battery charging. USB device and USB Host ports for connection to supported USB peripherals. Rounded corners and drop resistant to three feet on concrete floor to minimize breakage. 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro SD flash memory. E V I S I O R Security Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features. PCI 3.X approved for debit and other PIN-based transactions. EMV Level 1 Type Approval. Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. Contactless Capability Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. On-screen tap zone (CTLS logo) for optimized user experience. 10 VX 685/VX 690 INSTALLATION GUIDE TERMINAL OVERVIEW Differences Between VX 685 and VX 690 Terminals Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions. Communication Technology GPRS/3G/GPS: Long-range wireless payment for retailers that have no physical location limitations. Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Differences Between VX 685 and VX 690 Terminals V O C L VX 685 and VX 690 terminals are mostly identical and offer the same general benefits. It is important to know the differences in their intrinsic features. Table 3 Features Processor OS Memory Display Touchscreen Radio Bluetooth Wi-Fi GPS Magnetic card reader Smart card reader R I F F I D E T I A E N N N O E Features Comparison VX 685 GPRS 400 MHz ARM 11 Verix OS 64 MB SDRAM/128 MB Flash 3.5 QVGA Resistive type GPRS (Cinterion BGS2-W) NA NA NA Triple Track, bi-directional ISO 7816, 1.8 V, 3 V, 5 V, synchronous and asynchronous cards 2 Single NA NA 1 Host/client PCI 3.0 NXP PN512 C2 30 lps 3.7 V DC/2450 mAh 40 mm 5 V DC/2.2 A 163 x 78 x 52 V I S I O E R N B .1 VX 690 3G/BT 400 MHz ARM 11 Verix OS 64 MB SDRAM/128 MB Flash 3.5 QVGA Capacitive Type 3G (Cinterion PHS8-P) Yes Yes Yes Triple track, bi-directional ISO 7816, 1.8 V, 3 V, 5 V, synchronous and asynchronous cards 2 Dual Yes Yes 1 Host/client PCI 3.0 NXP PN512 C2 30 lps 3.7 V DC/2450 mAh 40 mm 5 V DC/2.2 A 163 x 78 x 52 SAM slots SIM Micro SD Audio speaker USB integrated Security CTLS Printer Battery Paper roll Charger Dimension (mm) VX 685/VX 690 INSTALLATION GUIDE 11 TERMINAL OVERVIEW Differences Between VX 685 and VX 690 Terminals L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C 12 VX 685/VX 690 INSTALLATION GUIDE CHAPTER 2 Setup V O C N N E O E L E T I A R I F F I D This chapter describes the setup procedure for:
Selecting a Location. Unpacking the Shipping Carton. Examining Terminal Features. Examining the Connection Port. Installing/Replacing Paper Roll. Installing/Replacing SIM Card. Installing/Replacing MSAM Cards. Installing/Replacing the Micro SD Card. Connecting Optional Devices. Battery Features. Connecting the Terminal to Power Source. Base Stations. Powering Up the Base. VX 690 Wi-Fi/BT Support. Using the Smart Card Reader. Using the Magnetic Card Reader. Performing a Contactless Smart Card Transaction. N B .1 V I S I O 3G, GPRS, and GPS Support. N E R Selecting a Location Use the following guidelines to select a location for the terminal. Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. Select a location near a power outlet, ECR, or computer connected to the terminal. For safety, do not string cables or cords across a walkway. Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. VX 685/VX 690 INSTALLATION GUIDE 13 SETUP Unpacking the Shipping Carton Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the terminal outdoors. CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. L WARNING Due to risk of shock or damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. E T I A N N O E Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner. R I F F I D 1 Remove and inspect the contents of the shipping carton. The terminal ships in N B .1 Terminal multiple configurations, the carton may include all or any of the following:
Power pack Paper roll Ethernet cable V I S I O Telephone line cable E R E N V O To Unpack the Shipping Carton C 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or damaged. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. 14 VX 685/VX 690 INSTALLATION GUIDE SETUP Examining Terminal Features Examining Terminal Features Before you continue with the installation process, familiarize yourself with the terminal features:
N N L E T I A
R I F F I D O E E E N V O C Figure 2 VX 685/VX 690 Features Front Panel The front panel offers the following features:
N B .1 R A touchscreen display. A set of keys that include:
A 12-key, telephone-style keypad (keypads may vary in style). Three color-coded function keys on the right side of the keypad (from top to bottom: CANCEL, CLEAR, ENTER). V I S I O A magnetic card reader, built into the right side. An icon shows the proper swipe direction, with the stripe facing down and towards the keypad. A smart card reader, built into the units front side. An icon indicates the proper card position and insertion direction. VX 685/VX 690 INSTALLATION GUIDE 15 The terminal has one primary micro-USB port used for power and download. SETUP Examining the Connection Port Examining the Connection Port Installing/
Replacing Paper Roll O E R I F F I D Figure 3 Micro-USB Port on the Terminal A fast, quiet thermal printer is built into the terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-
sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 40 mm in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. E T I A N N L E N V O C To Install/Replace a Paper Roll CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully. Impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area. 1 Gently pull the latch located on the bottom of the terminal to unlock the paper. 2 Gently lift the printer cover up and back. 3 Remove any partial roll of paper in the printer tray. 4 Loosen the glued leading edge of the new roll of paper or remove the V I S I O E R protective strip, if applicable. Unwind the paper roll past any glue residue. N B .1 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted. 16 VX 685/VX 690 INSTALLATION GUIDE 6 Drop the paper roll into the printer tray. SETUP Installing/Replacing SIM Card Figure 4 Installing Paper Roll Cover To prevent damaging the print roller, always gently press down on the paper roll cover to close it. L E T I A N N R I F F I D CAUTION E N V O C Installing/
Replacing SIM Card VX 685 has a single SIM slot that enables communication to the network provider. VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual SIM is employed, it is ideal to use SIM cards from two different network providers. This allows the terminal to switch SIMs when it detects poor signal or no network. To Install/Replace a SIM Card 1 Turn off the terminal. 2 Place the terminal face down on a soft, clean surface to protect the lens from N B .1 scratches. 3 Lift the battery pack to expose the SIM slots. V I S I O R NOTE Position the cards gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The SIM card has a notch on one corner to ensure that it fits into the connector base in only one way. O E E VX 685/VX 690 INSTALLATION GUIDE 17 SETUP Installing/Replacing MSAM Cards 4 Align the card to match the embossed number and carefully sliding it into the slots until fully inserted.
L E T I A N N Figure 5 SIM Card Insertion To replace, gently slide out the old SIM card before inserting a new SIM. You may need to install one or more multiple security access module (MSAM) cards or replace an old one. R I F F I D Installing/
Replacing MSAM Cards E N V O C O E E CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To Install/Replace MSAM Cards 1 Power off the terminal. 2 Place the terminal face down on a soft, clean surface to protect the lens from N B .1 V I S I O 3 Remove the back cover of the unit. scratches. R 18 VX 685/VX 690 INSTALLATION GUIDE SETUP Installing/Replacing MSAM Cards 4 Lift the battery pack to expose the SAM slots. The slots are loacted just below the micro SD card slot. L
N
E T I A N Figure 6 SAM Slots O E R I F F I D Position the cards gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The terminal supports two SAM cards. 5 Carefully slide the cards one at a time into the slots until fully inserted. N B .1 V I S I O E R
E N NOTE V O C Figure 7 SAM Insertion To replace, gently slide out the old SAM card before inserting a new one. VX 685/VX 690 INSTALLATION GUIDE 19 SETUP Installing/Replacing the Micro SD Card Installing/
Replacing the Micro SD Card VX 690 supports micro SD for additional memory. To Install/Replace Micro SD Card 1 Turn off the terminal. 2 Place the terminal face down on a soft, clean surface to protect the lens from scratches. 3 Lift the battery pack to expose the micro SD card slot. 4 Insert the micro SD card into its slot.
N N O E
R I F F I D
Figure 8 E N V O C L E T I A
N B .1 V I S I O E R Inserting a Micro SD Card To replace, gently slide out the old micro SD card, before inserting a new one. 20 VX 685/VX 690 INSTALLATION GUIDE SETUP Connecting Optional Devices Connecting Optional Devices The terminal supports peripheral devices designed for use with electronic point-of-
sale system such as biometric scanner and barcode reader. CAUTION Before connecting any peripheral device, make sure that the terminal is not powered on. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. L E T I A
N N O E R I F F I D E N V O C Figure 9 Connecting Peripheral Devices to the Terminal via the Micro-
USB Port Battery Features The terminal uses a single cell, 2450 mAh Li-ion battery (see Accessories and N B .1 R E V I S I O Documentation for ordering information). The internal logic of the battery prevents both overcharging and undercharginga fault condition where the battery level goes well below the minimum acceptable charge and the battery becomes unusable. The battery has a safety circuit that prevents cell damage from overcharge, over-
discharge, or overheating; and activates when the battery is left in an unused terminal for extended periods. The battery is not customer changeable and therefore should not be disconnected and removed. Li-ion batteries are not affected by shallow charging. When the terminal has no external power source or battery, the coin cell battery provides power to the security circuit. Disconnecting and removing the battery, as well as unplugging the terminal power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced when drained. Conserve battery power by turning the terminal off when not in use. Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall VX 685/VX 690 INSTALLATION GUIDE 21 SETUP Battery Features below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-USB end of the power pack to the terminal and plugging the other end of the power pack into a wall outlet. Battery Life The terminal keeps track of the charging current going into the battery. The battery L E T I A N N is considered healthy until its capacity is reduced to 70% of the theoretical capacity. It should be checked when the number of cycles exceeds 600 full cycles. get_battery_value()supports battery life:
int get_battery_value(BATTERYLIFE);
int get_battery_value(BATTERYCYCLES);
See Verix eVo Volume I: Operating System Programmers Manual, VPN -
DOC00301 for more infomation. O E E R I F F I D Battery Behavior The terminal shifts to power pack mode and starts up automatically when the terminal is connected to a non-battery power source, regardless of the battery charge state. E N V C O Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. The time required to hold the green key down to power up the terminal is configurable (for more information, see the VX 690 Reference Guide, VPN DOC260-004-EN). The terminal lights up once power is on. N B .1 NOTE The VeriFone copyright screen starts and displays a unique copyright screen once the terminal loads an application. However, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen if there is no available application in the terminal. R Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the VX 690 Reference Guide, VPN DOC260-004-EN). V I S I O 22 VX 685/VX 690 INSTALLATION GUIDE SETUP Connecting the Terminal to Power Source Connecting the Terminal to Power Source The terminal is either powered by an external power pack or the single cell Li-ion rechargeable battery, which can be charged in the terminal by the AC/DC power pack through the micro-USB connector for VX 690 and pin connector for VX 685. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source. WARNING Do not connect the terminal to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Also, disconnecting power during a transaction can cause unstored data files to be lost. L To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector. E T I A N N O E When the terminal has power and an application is loaded, the application starts after the initial VeriFone copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial VeriFone copyright screen. 1 Insert the micro-USB connector to the micro-USB port found on the side of the R I F F I D 2 Plug the AC power cord into a wall outlet or power surge protector. N B .1 NOTE V O E N C To Connect the VX 690 Terminal to the Power Source terminal. V I S I O E R Figure 10 Connecting VX 690 to Power Source 1 Insert the pin connector into the pin slot located at the back of the terminal. To Connect the VX 685 Terminal to the Power Source VX 685/VX 690 INSTALLATION GUIDE 23 SETUP Base Stations 2 Plug the AC power cord into a wall outlet or power surge protector. Figure 11 Connecting VX 685 to Power Source Base Stations VeriFone ships variants of the base station for different markets. Your base may have a different configuration. Charging Base A charging base to charge the terminal and provide a docking station when the terminal is not in use. The base can be positioned on a countertop. R I F F I D E N V O C L E T I A N N O E N B .1 V I S I O E R Figure 12 Charging Base 24 VX 685/VX 690 INSTALLATION GUIDE BT Base A base that supports power, dial-up, Ethernet, powered RS-232, USB device connectivity, USB Host, and Bluetooth device. SETUP Base Stations L E T I A N N O E BT Base Figure 13 Apart from charging the battery, it allows the terminal to use dial and Ethernet options, support peripheral devices, download/debug tasks, and conduct transactions over Bluetooth. R I F F I D The terminal can be placed on the base when not in use. This ensures continuous charging of the battery. N B .1 V I S I O E R E N V O Docking the Terminal on the Base C Figure 14 Docking the Terminal on the Base To Dock the Terminal on the Base 1 Place the top portion of the terminal on the base. Ensure that the recess on the bottom of the terminal sits on top of the docking connector. VX 685/VX 690 INSTALLATION GUIDE 25 SETUP Base Stations Undocking the Terminal The terminal can be taken from the base when in use. Gently lift the terminal from the base. To Create a Dial-Up Connection 1 Connect the telephone cable to the communication port on the base. 2 Route the other end of the cable directly to a telephone wall jack. This is a direct connection and the line is dedicated to the terminal. Figure 15 Undocking the Terminal from the Base The terminal allows for dial-up and Ethernet connections for full back-up connectivity. R I F F I D L E T I A N N O E N B .1
V I S I O E R Creating Dial-up/
Ethernet Connections E N V O C To Create an Ethernet Connection Figure 16 Direct Telephone Connection 1 Connect the Ethernet cable to the port on the base. 26 VX 685/VX 690 INSTALLATION GUIDE 2 Route the other end of the cable directly to a data wall jack (or router/hub).
SETUP Base Stations Figure 17 Ethernet Connection The powered serial on the base can be used in debug options or downloading applications. 1 Connect the RS-232 cable to the COM port on the base. 2 Route the other end of the cable to the PC. L E T I A N N Using the Powered Serial To Connect to the Powered Serial V O C E N R I F F I D O E E V I S I O R Figure 18 Connection to the COM Port
N B .1 VX 685/VX 690 INSTALLATION GUIDE 27 SETUP Powering Up the Base Connecting External Devices The base supports peripheral devices such as electronic cash register, check reader, barcode reader, and biometric scanner through a serial connection. Micro-
USB port is for PC connection and USB Host port is for USB flash drive.
L E T I A N N O E R I F F I D of the base. Figure 19 Connecting Peripheral Devices CAUTION Before connecting any peripheral device, remove the power cord from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). 1 Connect the micro-USB/USB cable of the device to the micro-USB/USB port 2 For complete information about the peripheral installation and use, refer to the user documentation supplied with those devices. Use the procedure below to connect the terminal to a power source. N B .1 E N V O To Connect Peripherals/External Devices C Powering Up the Base V I S I O E R
Figure 20 Connecting Terminal to Power Source To Power Up the Base 1 Insert the micro-USB plug into the micro-USB port on the base. 28 VX 685/VX 690 INSTALLATION GUIDE SETUP 3G, GPRS, and GPS Support 2 Plug the AC power cord into a wall outlet or a power surge protector. WARNING Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Also, disconnecting power during a transaction can cause unstored transaction data files to be lost. 3G, GPRS, and GPS Support VX 690 uses the Cinterion PHS8-P radio module. This module provides wireless connectivity using HSPA+ technology. The PHS8-P radio module is optimized for high bandwidth and allows a downlink speed of 14.4 Mbps and an uplink speed of 5.7 Mbps. GPS Receiver The Cinterion PHS8-P radio module on VX 690 integrates a GPS receiver that offers the full performance of GPS/A-GPS technology, allowing customers to implement geo-fencing applications. 3G/GPRS Allows for a wider range of communication for wireless transaction payment using the available operator-provided 3G infrastructure. L E T I A N N E N NOTE V O C VX 690 Wi-Fi/BT Support VX 685 uses integrated Gemalto BGS2-W module to support GSM/GPRS radio features. N B .1 VX 690 Wi-Fi/BT integrated module uses Broadcomm BCM4330 chip, which provides SDIO interface for Wi-Fi and UART interface for Bluetooth. The module includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management unit, and an integrated radio transceiver for Bluetooth wireless systems. V I S I O with the same communications device, but only one transaction may be undertaken at a time. Do not pair more than three terminals with the base station. When more than three terminals are required, additional base stations must be suitably positioned on site to obtain maximum radio coverage. Bluetooth Support VX 690 uses the Bluetooth base station. Up to seven devices can be registered R I F F I D O E E R NOTE The terminal can only communicate to a base station to which it is paired. The terminal and the Bluetooth base station are both Class 1 Bluetooth devices providing secure radio communication up to 100 meters, unobstructed. The terminal may be registered (paired) with more than one base station. It must be paired to secure the communication. Using the standard menu options provided in Verix Commserver, the terminal may easily be switched among paired devices. VX 685/VX 690 INSTALLATION GUIDE 29 SETUP VX 690 Wi-Fi/BT Support Establishing Bluetooth Connections To establish Bluetooth connections:
1 Ensure the terminal is paired with the Bluetooth AP Base Station not more than five meters away for initial pairing. 2 Bluetooth AP Base Station must be installed but powered OFF and terminal should be powered ON. 3 Follow the on-screen instructions provided with your application. The Bluetooth Base relays wireless data received from the terminal via modem and then transmits back the response to the terminal.
L N E T I A O E N R I F F I D Figure 21 Terminal Communicating with a Bluetooth Access Point (AP) Base To improve the range performance of the terminal, the Bluetooth AP Base Station should be placed in a position that services all of the card payment areas in your premises. The ideal placement is to position the base station within line of sight of all areas of card acceptance. The first step towards establishing a connection between the Bluetooth version of the terminal and a Bluetooth AP Base Station is to search for the Bluetooth AP Base Station using the terminal. To search for a Bluetooth AP Base Station using the terminal:
1 Power On the terminal. The Select Options menu is shown on the terminal V I S I O E R display once the device is powered ON. N B .1 E N V O C Searching for a Bluetooth AP Base Station 2 On the Network Control Panel, select Bluetooth. Click Bluetooth to access the Bluetooth menu. 30 VX 685/VX 690 INSTALLATION GUIDE 3 Before you can access the Setup menu, you will be asked to enter your password. Enter your password, then press the Enter key. SETUP VX 690 Wi-Fi/BT Support 4 On the Setup menu, Discovery is selected by default. Press the Enter key to start searching for a base station. R I F F I D E N V O C L E T I A N O E N N B .1 V I S I O E R 5 There is a short delay as the terminal searches for the base station. The message is shown on the terminal display. VX 685/VX 690 INSTALLATION GUIDE 31 SETUP VX 690 Wi-Fi/BT Support NOTE 6 Once the terminal discovers the Bluetooth AP Charging Base Station, the base stations friendly name is then displayed. If the devices are unable to find each other after two minutes, press the Bluetooth switch found in front of the Bluetooth AP Base. After pressing the switch, the three LEDs will blink indicating that the Bluetooth AP Base is discoverable. L E T I A N N O E R I F F I D WARNING Pressing the Bluetooth switch while there is an existing Bluetooth connection may result in loss of connection, loss of modem profile, and loss of all modem settings/configuration. Pairing the Terminal with a Bluetooth AP Base Station E N V O C Even after you have successfully searched for a Bluetooth AP Base Station using the terminal, you will not be able to conduct Bluetooth transactions until you have paired the terminal and the base station. To pair the terminal with the base station:
1 Navigate to the BT Devices menu, select the base stations friendly name, then press the Enter key. 2 Select the base stations name, then press the Enter key. N B .1 V I S I O E R 32 VX 685/VX 690 INSTALLATION GUIDE SETUP VX 690 Wi-Fi/BT Support 3 If pairing is successful, the BT Devices menu appears on the terminal screen. The friendly name of the Bluetooth AP Base Station appears on the first line of the BT Devices menu. If everything is connected properly and the terminal is unable to go online, refer to Chapter 6. Setting the Connection Information for a Paired Device To set the connection information for a paired device:
1 Select Paired Device. 2 Select a device from the list. 3 On the BT Device Port, select either Ethernet, Modem, or Serial (this is for N L N E T I A R I F F I D XPS019). E N V O Pairing with Another Bluetooth AP Charging Base Station C Once the terminal is paired with a Bluetooth AP Base Station and initialized, it may be paired with additional Bluetooth AP Base Station. To pair a terminal with another Bluetooth AP Base Station:
1 Select Discovery on the terminals Setup menu, then press Enter. 2 Make sure the terminal is within five meters from the Bluetooth AP Base N B .1 Station, which must be powered off. 3 When the terminal displays the base station, select it by pressing the appropriate name, and then press Enter. 4 On the Discover menu, select Yes when asked if Pair with Device screen R V I S I O O E E appears. 5 The terminal and base station will then pair. The terminal will then make the new Bluetooth AP Base Station the default pairing device. If everything is connected properly and the terminal is unable to go online, refer to Chapter 6. Removing a Paired Bluetooth AP Charging Base Station To remove a Bluetooth AP Base Station to which a terminal has been paired:
1 Navigate to the BT Devices menu. 2 Select the Bluetooth AP Base Station you want to remove as a pair. 3 Select Remove All Pairs, then press the Enter key. VX 685/VX 690 INSTALLATION GUIDE 33 SETUP Using the Smart Card Reader 4 The Bluetooth AP Base Stations friendly name will disappear from the display when the base station is removed. Removing a Paired Device via Network Control Panel of EOS To remove a paired device via Network Control Panel of EOS:
1 On the Menu, select Bluetooth. 2 On the Bluetooth menu, select Setup. 3 On the Setup menu, select a paired device, then, select Remove. Wireless Transaction Conducsting Wireless Transactions VX 690 supports wireless transactions. To conduct wireless transaction:
1 Ensure the terminal is in an optimal position for transmitting. 2 Follow the on-screen instructions provided with your application. L E T I A Using the Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. To Use the Smart Card Reader 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion N N O E R I F F I D until it sets firmly. 3 Remove the card only when the display indicates the transaction is complete. E N V O C N B .1 V I S I O E R Figure 22 Smart Card Reader CAUTION Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction. 34 VX 685/VX 690 INSTALLATION GUIDE SETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. To Use the Smart Card Reader (Credit/
Debit Card Transaction) 1 Position a magnetic card with the stripe in the card reader and facing the keypad. 2 Swipe it through the magnetic card reader starting from the top of the unit downward. L E T I A N N O E R I F F I D E N V Performing a Contactless Smart Card Transaction O C To Perform a Contactless Smart Card Transaction Figure 23 Using the Magnetic Card Reader The terminal supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. N B .1 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of V I S I O the RFID canopy. R E VX 685/VX 690 INSTALLATION GUIDE 35 SETUP Performing a Contactless Smart Card Transaction 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Figure 24 Contactless Smart Card Transaction Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. L E T I A N N O E R I F F I D NOTE E N V O C N B .1 V I S I O E R 36 VX 685/VX 690 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating 5 V DC, 2.2 A Power Pack PWR260-001-XX-A (varies per region) UL/cUL, ITE listed, LPS power supply Input rated: 100-240 V AC, 50/60 Hz Output rated: 5 V DC, 2.2 A, 11 W L E T I A N N Temperature Operating temperature: -10 to 50 C (32 to 122 F) Storage temperature: -20 to 70 C (-22 to 140 F) R I F F I D External Dimensions Length: 173.25 mm (6.82 in.) Width: 87 mm (3.43 in.) Depth: 31.7 mm (1.25 in.) E N V O C Weight Unit weight: 0.27 kg (0.6 lbs) Shipping weight: 0.850 kg (1.9 lbs) V I S I O Processor Memory 400 MHz ARM 11 R 192 MB memory (128 MB flash, 64 MB RAM) N B .1 O E E Display 3.5 QVGA Supports up to 26 lines x 26 characters Magnetic Card Reader Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart Card ISO 7816, 1.8 V, 3 V, 5 V Synchronous and asynchronous cards VX 685/VX 690 INSTALLATION GUIDE 39 SPECIFICATIONS SAM Card Reader SAM Card Reader The terminal has two Security Access Modules (SAMs). Keypad 3 x 5 Secure Keypad Matrix Keys can be simulated on touchscreen Peripheral Ports The micro-USB port on the terminal and on the base supports peripheral attachment such as USB flash, biometric scanner, and barcode reader. Micro-
USB to USB converter adaptor is used for USB flash drive, application download, and debugging. Security Complies to PCI 3.x plus country specifics. L E T I A N N N B .1 V I S I O E N V O C R I F F I D O E E R 40 VX 685/VX 690 INSTALLATION GUIDE Maintenance and Cleaning CHAPTER 4 Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it. L Do not use or store the device in dusty, dirty areas. Its moving parts and electronic components can be damaged. E T I A Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. Do not drop, knock, or shake the device. Rough handling can break internal E N R I F F I D N N circuit boards and fine mechanics. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, and dry cloth for cleaning. Do not paint the device. Paint can clog the moving parts and prevent proper N B .1 operation. R Keep the device free from any small, loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SD card reader slot or the primary smart card reader slot. V I S I O O E E V O C Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, if the devices outer casing is opened, the file content will be deleted. These suggestions apply equally to your terminal device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a VeriFone-authorized service provider. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. VX 685/VX 690 INSTALLATION GUIDE 41 MAINTENANCE AND CLEANING Additional Safety Information Additional Safety Information The following are additional information for your safety in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your devices performance or damage it. Potentially Explosive Environments Do not use this device in any area with a potentially explosive atmosphere, and obey all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Card Readers Do not attempt to clean the card readers. Doing so can void any warranty. For card reader service, contact your VeriFone distributor or service provider. L E T I A N N O E R I F F I D E N V O C N B .1 V I S I O E R 42 VX 685/VX 690 INSTALLATION GUIDE Service and Support CHAPTER 5 For any problems on your terminal, contact your local VeriFone representative or service provider. For product service and repair information:
USA VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. International Contact your VeriFone representative. L E T I A N N Service Returns Before returning the terminal to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only). R I F F I D E N NOTE V O C O E E R International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each terminal to be returned:
Product ID, including the model and part number. For example, VX 690, N B .1 m260-xxx-xx, and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). V I S I O 2 Obtain the MRA numbers by completing the following:
Call Verifone within the United States toll-free at 1-800-VeriFone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., Eastern time. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-
4172 (U.S.). Address the fax clearly to the attention of the VeriFone MRA Dept. Include a telephone number where you can be reached and your fax number. Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm. VX 685/VX 690 INSTALLATION GUIDE 43 SERVICE AND SUPPORT Accessories and Documentation Address the Subject box with to VeriFone MRA Dept. Reference the model and part number in the Note box NOTE One MRA number must be issued for each terminal you return to VeriFone, even if you are returning several of the same model. E N V O Accessories and Documentation C returned. O E R I F F I D shipment. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be 5 Keep a record of the following items:
Assigned MRA number(s). VeriFone serial number assigned to the terminal you are returning for service or repair (serial numbers are located on the bottom of the unit. Shipping documentation, such as air bill numbers used to trace the L E T I A N N Model(s) returned (model numbers are located on the VeriFone label on the bottom of the terminal). R E V I S I O VeriFone produces accessories and documentation for the terminal. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com USA VeriFone Customer Development Center, 1-800-834-4366, N B .1 Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative Below are accessories used with your terminal. Contact your VeriFone distributor to determine which of accessories fit your requirements. Table 4 Accessory Power pack Printer paper VeriFone cleaning Kit USB host cable Serial dongle Telephone line cable Accessories and VPNs Part Number PWR260-001-XX-A PPR260-001-01-A VPN 02746-01 VPN CBL268-003-01-A VPN M267-D08-00 VPN CBL000-001-01-A Description DC power pack universal 40 mm Cleaning kit 2.1-meter (7-foot) telephone line cable, black, with modular RJ11-type connectors) 44 VX 685/VX 690 INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation To learn more about the terminal, refer to the following set of documents:
VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VX 685/VX 690 Reference Guide Verix eVo Volume I: Operating System Programmers Manual Verix eVo Volume II: Operating System and Communication Programmers Manual Verix eVo Volume III: Operating System Programming Tools Reference Manual E T I A N N VPN - DOC260-002-EN VPN - DOC260-004-EN VPN - DOC00301 VPN - DOC00302 VPN - DOC00303 L E N V O C R I F F I D O E E R N B .1 V I S I O VX 685/VX 690 INSTALLATION GUIDE 45 SERVICE AND SUPPORT Accessories and Documentation L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C 46 VX 685/VX 690 INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 6 O E E This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the terminal. If you are having problems operating your unit, please read these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local VeriFone representative for assistance. L The terminal comes equipped with tamper-evident labels. It contains no user-
serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. E T I A N N R I F F I D CAUTION Not all units require use of a power supply. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. N B .1 NOTE V O E N C V I S I O R Blank Display When the terminal display does not show correct or clearly readable information:
Check all power and cable connections. If the problem persists, contact your local VeriFone service provider. Keypad Does Not Respond If the keypad does not respond properly:
Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. VX 685/VX 690 INSTALLATION GUIDE 47 TROUBLESHOOTING GUIDELINES Transactions Fail To Process Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Using the Magnetic Card Reader). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. If the problem persists, contact your local VeriFone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Using the Magnetic Card L E T I A Ensure the MSAM cards are properly inserted in the slots and are properly secured (see Installing/Replacing MSAM Cards). If the problem persists, contact your local VeriFone representative. N N O E Reader). R I F F I D N B .1 V I S I O E R E N V O C 48 VX 685/VX 690 INSTALLATION GUIDE L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C VX 685/VX 690 INSTALLATION GUIDE 49 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com L E T I A N N N B .1 V I S I O R I F F I D O E E R E N V O C VX 685/VX 690 Installation Guide VeriFone Part Number DOC260-003-EN-B, Revision B.1