V240m Installation Guide Verifone Part Number DOC474-003-EN-E, Revision E V240m Installation Guide 2020 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC474-003-EN-E, Revision E CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions . 5 Acronym Definitions . 6 C HA P TE R 1 Overview V240m Terminal . 7 Front Functions . 7 Back Functions . 8 End Functions . 8 V240m Bases . 9 V240m Charging Base . 9 V240m Full-Feature Base . 10 Features and Benefits . 11 Exceptional Ease of Use and Ergonomics . 11 Critical Security Protection . 11 C HA P TE R 2 Setup Selecting Location . 13 Environmental Factors . 14 Electrical Considerations . 14 Contactless Considerations . 14 PIN Protection Measures . 14 Unpacking Shipping Carton . 15 MSAM/uSD Cards . 15 Opening Card Compartment. 15 Changing or Installing MSAMs . 16 Changing or Installing Micro SD Card. 17 Changing or Installing SIM Card . 17 Loading Printer Paper. 18 Power Supply . 20 USB Power Supply . 21 Cable Connections . 21 Cable Connections Using the Full-Feature Base . 22 Smart Card Reader . 23 Magnetic Stripe Card Reader Use . 24 Contactless Transactions . 24 Camera / Barcode Scanner . 25 Optional Accessories . 25 Full-Feature Base . 25 Charging Base . 26 Periodic Inspection . 26 V240M INSTALLATION GUIDE 3 C H AP T ER 3 Specifications V240m Terminal . 27 Unit Power Requirements . 27 Temperature . 27 Humidity . 27 External Dimensions . 27 Weight. 27 Processor . 27 Display . 27 Magnetic Card Reader . 27 Primary Smart Card . 27 SAM Card Reader. 28 Battery Pack . 28 Security . 28 V240m Bases . 28 Unit Power Requirements . 28 Temperature . 28 Humidity . 28 Security . 28 C H AP T ER 4 Troubleshooting Guidelines C H AP T ER 5 Display Panel Does Not Work . 29 Keypad Does Not Respond . 29 Transactions Fail to Process . 29 Service and Support Maintenance and Cleaning. 31 Service Returns . 31 Accessories and Documentation . 33 Cables. 33 Power Supply . 33 Accessories. 33 Documentation . 33 A P P EN DI X A Caution and Warning Messages . 35 4 V240M INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing V240m device. NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m. Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V240m device. Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit. Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation guide. Related Documentation To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):
V240m Certifications and Regulations V240m Quick Installation Guide VPN DOC474-001-EN VPN DOC474-002-EN Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Italics Text in blue indicates terms that are cross-references. See Guide Conventions. Italic typeface indicates book titles or emphasis. You must not use this unit underwater. V240M INSTALLATION GUIDE 5 PREFACE Guide Conventions Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. Table 2 Acronym Definitions Acronym Definitions Table 1 Document Conventions Convention Meaning Example NOTE The pencil icon is used to highlight important information. RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the unit near water. Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization 3DES AC ANSI cUL DC DUKPT ECR EMV ISO MRA LAN LCD LED PED PIN POS SAM UL USB VPN MSAM Multiple Secure Access Module RS-232 Recommend Standard number 232 Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number 6 V240M INSTALLATION GUIDE CHAPTER 1 Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The products design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 3G connectivity. This guide provides an introduction and basic setup procedures for V240m terminals. Figure 1 V240m Front View Front Functions The V240m includes the following features:
Capacitive touch LCD display and CTLS tap area Smart card reader Magnetic card reader Integrated thermal printer Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys. Dual-function Backspace/Clear key. Customer-entry for Cancel and Enter keys. V240M INSTALLATION GUIDE 7 OVERVIEW V240m Terminal Back Functions After removing the rear cover, the underside of the V240m device shows the following:
SAM 2 SIM 2 SAM 1 SD SIM 1 Figure 2 V240m Underside Compartment View A Micro SD slot Dual MSAM slots to support stored-value card programs or other merchant card requirements Dual SIM Card compartments Battery End Functions The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.:
9 999 9 0 0 3 3 5 5 7 7 6 6 8 8 8 Figure 3 V240m Camera Array 8 V240M INSTALLATION GUIDE OVERVIEW V240m Bases V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions:
V240m Charging Base V240m Full-Feature Base The Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. V240m Charging Base The Charging Base accommodates and supplies power to the V240m and V240m Plus portable terminals. Figure 4 V240m Charging Base, Front and Rear V240M INSTALLATION GUIDE 9 OVERVIEW V240m Bases V240m Full-Feature Base The FF Base supports any failover communication via dial up and Ethernet connections for V240m. The failover will be supported in all network interfaces available in a terminal. Figure 5 V240m FF Base, Front and Rear The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:
Cable Ethernet port RS232 port Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB 10 V240M INSTALLATION GUIDE OVERVIEW Features and Benefits Features and Benefits The V240m terminal and V240m Bases provide the following functionality:
Exceptional Ease of Use and Ergonomics Touch screen enables easy menu control and signature capture. Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5 capacitive touch screen display. 2G capability (for V240m only). 3G functionality WiFi- and Bluetooth-capable. Intuitive keypad interface simplify training and reduce support requests. Using the Full-Feature Base, connects with most POS payment terminals, Supports payment transactions in a variety of payment environments. Rugged and reliable design absorbs hard knocks found at point-of-sale PCs, and ECRs. counters. Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform. Critical Security Protection protect PIN-based transactions. Offers a choice of Master/Session or DUKPT key-management methods to Offers secure, reliable PIN input for expanding range of PIN-based PCI 5.x-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and Key injection simplified and secured with Verifones SecureKit key loading transactions. MAC. software. NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. V240M INSTALLATION GUIDE 11 OVERVIEW Features and Benefits 12 V240M INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the V240m and charging base, in the following sections:
Selecting Location PIN Protection Measures Unpacking Shipping Carton MSAM/uSD Cards Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transactions Camera / Barcode Scanner Optional Accessories NOTE Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. Use the following guidelines to select the best location for the V240m device. Selecting Location To Select a Location Choose a location convenient for both merchant and client:
Far from heavy metal objects, A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the V240m. WARNING For safety, do not string cables or cords across a walkway. V240M INSTALLATION GUIDE 13 SETUP PIN Protection Measures Environmental Factors caustic chemicals or oils. Do not use the unit where there is high heat, dust, humidity, moisture, or Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the V240m outdoors. The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Do not use the V240m unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. CAUTION WARNING Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION Using an enclosed metal frame or mount may negatively affect contactless performance. PIN Protection Measures The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:
Hand the terminal directly to the cardholder for PIN entry. Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED Prompts on the display with a click-through screen Literature at the point of sale A logo for safe PIN-entry process. 14 V240M INSTALLATION GUIDE SETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories. Figure 6 V240m Box Contents CAUTION This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 2 Remove any protective plastic wrap and place the unit on a table or countertop. 3 Remove the clear protective film from the display. 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. MSAM/uSD Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Opening Card Compartment Use the following steps to get access to the MSAM, SD and SIM card compartment:
V240M INSTALLATION GUIDE 15 SETUP MSAM/uSD Cards 1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. Figure 7 3 Do not remove the battery while accessing MSAM, SD and SIM. Opening Rear Compartment Figure 8 Battery Removal WARNING Ensure not to remove the battery. The battery should be removed only by the authorized service person. 4 Once you are done with inserting the card and replacing the battery, lock the rear cover back in place. 16 V240M INSTALLATION GUIDE SETUP MSAM/uSD Cards Changing or Installing MSAMs To change or install MSAM cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SD SIM 1
Figure 9 Insert Micro MSAM NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. Changing or Installing Micro SD Card cardholder. To change or install Micro SD cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD 2 Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure 10 Inserting Micro SD Card NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. Changing or Installing SIM Card To change or install SIM cards:
1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder. V240M INSTALLATION GUIDE 17 SETUP Loading Printer Paper 2 Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano SIM) as Step B.
SD SIM 1 SD SIM 1
Figure 11 Removing the Micro SIM Adaptor and insert Micro SIM NOTE Insert the card with the cards gold contacts facing away from you, toward the unit. 3 Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure 12 Inserting the Nano SIM in Micro SIM Adaptor Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 18 V240M INSTALLATION GUIDE 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. SETUP Loading Printer Paper 1 2 Figure 13 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll. Figure 14 Loading Paper Roll 3 Pull a length of paper up over the serrated cutter and close the compartment door. Figure 15 Closing Printer Door CAUTION Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. V240M INSTALLATION GUIDE 19 SETUP Power Supply Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Service and Support for detailed power supply specifications). Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. Figure 16 Connecting the Power Pack WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. 20 V240M INSTALLATION GUIDE SETUP Cable Connections USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS:
Micro-processor operating frequency is set to 300 MHz in CTLS mode. Switch off multi-media playback function when CTLS payment mode is activated. Reduce audio output volume. LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). Keypad backlight is disabled. BT and Wi-Fi functions are unavailable. Maximum audio output volume is reduced. Ethernet functionality is unavailable. Multi-media function (video playback or audio function) must be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. NOTE CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. Cable Connections You can connect the V240m to peripherals using the Full-Function Base. Cable Connections Using the Full-Feature Base WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. V240M INSTALLATION GUIDE 21 SETUP Cable Connections Cable Connections Using the Full-
Feature Base To connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 17 Full-Feature Base Peripheral Connections 22 V240M INSTALLATION GUIDE SETUP Smart Card Reader The Full-Feature Base features the following:
Configuration Cable Ethernet port RS232 port USB ports Mini USB and type A USB RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Figure 18 Using the Smart Card Reader Conducting a Smart Card Transaction To conduct a smart card transaction:
1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V240M INSTALLATION GUIDE 23 SETUP Magnetic Stripe Card Reader Use Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure 19 Using the Magnetic Stripe Card Reader Conducting a Credit/
Debit Card Transaction To conduct a credit or debit card transaction:
1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader. Contactless Transactions The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 20 Contactless Transaction To perform a contactless smart card transaction:
Performing Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See Contactless Considerations for more information. 24 V240M INSTALLATION GUIDE Camera /
Barcode Scanner The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. SETUP Camera / Barcode Scanner 9 999 9 0 0 3 3 5 5 7 7 6 6 8 8 8 Figure 21 V240m Camera array Optional Accessories These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-
Feature Base. Figure 22 V240m Docking with Full-Feature Base V240M INSTALLATION GUIDE 25 SETUP Periodic Inspection Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. Figure 23 V240m Docking with Charging Base Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may include:
Wires protruding from the device. Foreign objects inserted into the smart card or mag stripe slot. Signs of damage to the tamper-evident label. Warning message on the device display. NOTE If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. 26 V240M INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal:
Unit Power Requirements V240m devices have the following power requirements:
Operating Power:
V240m 5V DC, 1A V240m Camera 5V DC, 1A/2.2A Temperature Operating temperature:
0 C to 50 C (32 to 122 F) Storage temperature:
-20 C to 60 C (-4 to 140 F) Humidity External Dimensions Relative humidity:
5% to 90% (RH non-condensing) Length:
Width:
Depth:
V240m V240m Camera 162.9 mm (6.4 in) 172.4 mm (6.8 in) 75.3 mm (2.9 in) 75.3 mm (2.9 in) 53.4 mm (2.1 in) 53.4 mm (2.1 in) Weight Unit weight:
V240m 320 g (11.28 oz) V240m Camera 330 g (11.64 oz) Processor ARM Cortex A9 32-bit processor Display Magnetic Card Reader 3.5 portrait mode transmissive TFT 320 (RGB) x 480 (HVGA) Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart Card ISO 7816-3, 1.8V, 3V, 5V Synchronous and Asynchronous cards EMV Approved V240M INSTALLATION GUIDE 27 SPECIFICATIONS V240m Bases SAM Card Reader Two Security Access Modules (SAMs) Battery Pack Rating: 9.1 Wh (3.7V DC, 2450 mAH) Meets IEEE1725 requirements VeriShield file authentication PCI PED 5.x approved V240m Bases Charging Base Security 3DES encryption, Master/Session and DUKPT key management Provides terminal charging on a mounted stand Full-Feature Base Aside from charging, the FF Base provides:
Bluetooth 10/100M Ethernet 56K modem Powered RS-232 USB host USB device LE Secure feature of BT v4.2 + All BT v4.1 feature Unit Power Requirements Operating Power:
5V DC, 2.2A (FF Base) 5V DC 1A (Charging Base) Temperature Operating temperature:
-5 C to 50 C (23 to 122 F) Storage temperature:
-20 C to 60 C (-4 to 140 F) Humidity Relative humidity:
5% to 95% (RH non-condensing) Security PCI 5.x Compliant. 28 V240M INSTALLATION GUIDE CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. Display Panel Does Not Work Use the following steps to check the display panel:
1 Check all the cable connections. 2 Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack. 3 The controlling device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. Keypad Does Not Respond Use the following steps to check the keypad:
1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail to Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V240M INSTALLATION GUIDE 29 TROUBLESHOOTING GUIDELINES Transactions Fail to Process If the problem persists, contact your local Verifone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards). If the problem persists, contact your local Verifone representative. 30 V240M INSTALLATION GUIDE CHAPTER 5 Verifone Service and Support Maintenance and Cleaning The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Contact your local Verifone representative or service provider for any problems on your device. For product service and repair information:
USA Verifone Service and Support Group, 1-800-VERIFONE (837-4366), Monday - Friday, 8 A.M - 8 P.M, Eastern time. International Contact your Verifone representative. Service Returns You must obtain a Merchandise Return Authorization (MRA) number before returning the device to Verifone. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Returning One or More Devices for Repair or Replacement 1 Gather the following information from the printed labels on the bottom of each device to be returned:
Product ID, including the model and part number. For example, V240m, M474-xxx-xx. Serial number (S/N xxx-xxx-xxx). 2 Obtain the MRA numbers by completing the following:
V240M INSTALLATION GUIDE 31 VERIFONE SERVICE AND SUPPORT Service Returns Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., Eastern time. Give the MRA representative the information gathered in Step 1. Complete the Inquiry Contact Form at:
https://support.verifone.com/verifone/support/repair_inquiry.do Address the Subject box with to Verifone MRA Dept. Reference the model and part number in the Note box NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same model. 4 Provide the shipping address where the repaired or replacement unit must be 3 Describe the problem(s). returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located on the bottom of the unit). Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the Verifone label on the bottom of the device). Accessories and Documentation Verifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. Verifone Online Store at https://www.verifone.com/en/us/contact-us USA Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST International Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL280-025-02-A USB Cable 4.1 m CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host. CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB Host 32 V240M INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Service Returns CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m Power Supply PWR474-002-XX-A DC power pack(V240m) PWR475-010-XX-A DC power pack(V240m Camera) Accessories 02746-01 Verifone Cleaning Kit Documentation DOC474-001-EN V240m Certifications and Regulations DOC474-002-EN V240m Quick Installation Guide V240M INSTALLATION GUIDE 33 VERIFONE SERVICE AND SUPPORT Service Returns 34 V240M INSTALLATION GUIDE APPENDIX A Caution and Warning Messages Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Table 3 Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup page 13 For safety, do not string cables or cords across a walkway. Par mesure de scurit, ne p as les cbles de chane ou de cordons travers une passerelle. Caution Setup Caution Setup Warning Setup page 14 page 14, page 14 This unit is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Cet appareil n'est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Using an enclosed metal frame or mount may negatively affect contactless performance. L'utilisation d'un cadre mtallique ferm ou de montage peut affecter ngativement contact performance. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques.viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. Caution Setup page 15 This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Cet appareil est un produit sr et toute manipulation peut l'amener cesser de fonctionner ou fonctionner de manire non scurise. V240M INSTALLATION GUIDE 35 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les prcautions standard dans la manipulation d'appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A. Ne branchez pas le bloc d'alimentation dans une prise extrieure ou n'utilisez pas le terminal l'extrieur. La dconnexion de l'alimentation pendant une transaction peut entraner la perte des fichiers de donnes de transaction qui ne sont pas encore stocks dans la mmoire. Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-
specific warnings. teignez ou dbranchez le terminal pour connecter ou dconnecter le dispositif pour viter la corruption de la mmoire de l'appareil et la perte de donnes. Reportez-
vous aux instructions de l'appareil de contrle pour tous les avertissements spcifiques au terminal. Caution Setup Caution Setup Caution Setup page 15 page 20 page 20 Warning Setup page 21 36 V240M INSTALLATION GUIDE Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup Caution Service and Support page 23 page 31 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte puce dans le lecteur de carte jusqu' ce que la transaction soit termine. Le retrait prmatur peut annuler la transaction. Never use thinner, trichloroethylene, or ketone-
based solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Parce que cet appareil peut tre endommag par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. V240M INSTALLATION GUIDE 37 Verifone, Inc. 1-800-Verifone www.verifone.com V240m Installation Guide Verifone Part Number DOC474-003-EN-E, Revision E