Installation Guide 1 QZ ABC 2 4GHI 5JKL 7PRS 8TUV 0 DEF3 MNO6 WXY9
CONTENTS PREFACE
CHAPTER 1 Overview
CHAPTER 2 Setup
CHAPTER 3 Specifications
CHAPTER 4 Troubleshooting Guidelines
CHAPTER 5 Service and Support
3 4
PREFACE
Audience
Organization
Related Documentation
PP1000se Certifications and Regulations PP1000se Quick Installation Guide
5 PREFACE Guide Conventions Guide Conventions
Table 1 Convention Document Conventions Example
Italics NOTE Meaning
must
CAUTION
WARNING
Acronym Definitions
Table 2 Acronym
Acronym Definitions Definitions
6
CHAPTER 1 Overview
PP1000se CTLS and
INDICATOR LEDS (CTLS MODEL ONLY) LCD DISPLAY PROGRAMMABLE FUNCTION KEYS TELCO-STYLE KEYPAD COLOR-CODED FUNCTION KEYS 1 QZ 4 GHI 7 PRS 3 DEF 6 MNO 9 WXY 2 ABC 5 JKL 8 TUV 0 Figure 1 PP1000se Front Features Front Functions
indicator LEDs
LCDdisplay
telco-style keypad
programmable function keys
7 OVERVIEW PP1000se
color-coded function keys
NOTE
CABLE CONNECTOR COMPARTMENT SERIAL AND MODEL NUMBERS SAM CARD COMPARTMENT
(CTLS MODEL ONLY) Figure 2 PP1000se Rear View Back Functions Cable connector compartment Serial and model number
SAMcompartment
8
Features and Benefits OVERVIEW Features and Benefits Exceptional Ease of Use and Ergonomics
Critical Security Protection
9 OVERVIEW Features and Benefits 10
CHAPTER 2 Setup
To Select a Location
Selecting Location WARNING
Environmental Factors
CAUTION
indoor use only
11 SETUP PIN Protection Measures Electrical Considerations PIN Protection Measures
Table 3 Mounting Methods and Protection Measures Method Cashier
Customer in Queue
Customers Elsewhere
On-site Cameras
12
SETUP Unpacking Shipping Carton Ensuring User Privacy
270 1 QZ 4GHI ABC 2 5JKL 45 3 DEF 7PRS 8TUV 0 6 MNO 9 WXY Figure 3
Pin Entry Visibility Area 45 R Figure 4 PIN Entry Privacy Shield Unpacking Shipping Carton
CAUTION
1
2
3
13 SETUP Attaching Controller Cable 4
WARNING
Attaching Controller Cable
WARNING
1 2
3
Figure 5 Sliding Out Modular Jack Compartment Cover 14
SETUP Attaching Controller Cable 4
Figure 6 5 Connecting Modular Jack Figure 7 6 Securing Controller Cable Figure 8 Replacing Modular Jack Compartment Cover
15 SETUP Attaching Controller Cable 7
8 NOTE
Connecting via USB
NOTE
1 2 VX 520
1 QZ ABC 2 4GHI 5JKL 7PRS 8TUV 0 DEF3 MNO6 WXY9 Connecting PP1000se to Terminal Via USB Figure 9 3 4 16
SETUP Attaching Controller Cable 5
CAUTION NOTE Connecting via RS232 Cable
1 2 VX 810
1 QZ ABC 2 4GHI 5JKL 7PRS 8TUV 0 DEF3 MNO6 WXY9 Connecting PP1000se to Vx Terminal Via RS232 Figure 10 3 4
17 SETUP Attaching Controller Cable CAUTION NOTE Connecting via Serial Cable with DC Input 5
1 2
A B C 1 QZ ABC 2 4GHI 5JKL 7PRS 8TUV 0 DEF3 MNO6 WXY9 Connecting PP1000se to an ECR via Powered Serial Cable Figure 11 3 4 18
SETUP Installing or Replacing SAM Card (CTLS Version Only) 5
CAUTION NOTE Installing or Replacing SAM Card (CTLS Version Only) CAUTION
To change or install SAMs 1
2 3
19 SETUP Installing or Replacing SAM Card (CTLS Version Only) 4
Figure 12 Opening SAM Cover NOTE
5
Figure 13 Inserting SAM Card 20
SETUP Installing a Privacy Shield (Optional) 6 Replacing SAM Cover Figure 14 7 8
Installing a Privacy Shield
(Optional)
1
1 QZ ABC 2 4GHI 5JKL 7PRS 8TUV 0 DEF3 MNO6 WXY9 1 1 QZ QZ ABC ABC 2 2 4GHI 5JKL 4GHI 5JKL 7PRS 7PRS 8TUV 8TUV 0 0 DEF3 DEF3 MNO6 MNO6 WXY9 WXY9 Figure 15 Inserting Privacy Shield
21 SETUP Installing a Privacy Shield (Optional) 2
1 1 QZ QZ ABC ABC 2 2 4GHI 5JKL 4GHI 5JKL 7PRS 7PRS 8TUV 8TUV 0 0 DEF3 DEF3 MNO6 MNO6 WXY9 WXY9 Figure 16 Locking the Privacy Shield NOTE
22
CHAPTER 3 Specifications
Unit Power Requirements Input Maximum current Temperature Operating temperature Humidity Relative humidity External Dimensions
Length
Width
Depth
Weight Unit weight
Shipping weight
23 SPECIFICATIONS Weight 24
CHAPTER 4 Troubleshooting Guidelines NOTE Display Panel Does Not Work
1 2
3
4 Keypad Does Not Respond 1
2
25 TROUBLESHOOTING GUIDELINES Keypad Does Not Respond 26
CHAPTER 5 Service and Support Maintenance and Cleaning CAUTION
Service Returns
NOTE
1
each
2
27 SERVICE AND SUPPORT Service Returns 3
4
NOTE
5 6
7
SERIAL
MODEL NUMBER Figure 17 Product Information Label 28
SERVICE AND SUPPORT Accessories and Documentation Accessories and Documentation
www.store.verifone.com
Cables Power Supply
Cleaning Kit
Documentation
29
Installation Guide
2099 Gateway Place, Suite 600 San Jose, CA 95110 USA Telephone: (800) VeriFone (837-4366) World Wide Web: www.verifone.com Electrical The reference input power rating for the PP1000SE is 5-12 VDC, 500 mA max. Disconnecting Power Disconnecting power during a transaction may cause transaction data files that are not yet stored in memory to be lost. Location Electrical Considerations Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise
(for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). CAUTION: Due to risk of electrical shock or unit damage, do not use the device near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Equipment Damage Carefully inspect the shipping carton and its contents for any damage. If the unit or any product component appears damaged or to have been tampered with, immediately notify the shipping company and your VeriFone distributor or service provider. Do not use a unit that has been damaged or tampered with. R IF R D E V Lithium Battery Caution The Random Access Memory (RAM) contents in the device are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may invalidate the product warranty. Tamper Warning This device has a tamper-evident case to indicate if an unauthorized party has opened the device. Opening the case will make the unit inoperable and void the product warranty. Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may invalidate the product warranty. Location Environmental Considerations Do not operate the device outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may invalidate the product warranty. Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. Location Ease of Use Select a location for your device that contributes to its ease of use:
A location convenient for both merchant and cardholder. A flat support surface, such as a countertop or table. Cleaners and Solvents Never use thinner, trichloroethylene, or ketone-based solvents to clean the device they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner. E T N F O A PP1000SE Product Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:
Manufacturer: VeriFone, Inc. Brand, Model: PP1000SE O N E T Part 15 of FCC Rules This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference; and, 2 This device must accept any interference received, including interference that may cause undesired operation. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:
Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult with the dealer or ask an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by VeriFone could void the users authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules. RF Exposure This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided. To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter. Legal Terms and Conditions Regarding PCI SSC Approvals PCI SSCs approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved. No vendor or other third party may refer to a PED as PCI Approved, nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSCs approval are strictly and actively prohibited by PCI SSC. When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSCs goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants. This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the same type, and may not cause interference to systems operating on a primary basis. R IF R D V F E A PP1000SE Certifications and Regulations VeriFone Part Number: DOCXXX-XXX-EN-A Revision A.2 *DOC180-XXX-EN-A*
Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY For proper disposal instructions go to http://recycle.verifone.com/
continued on rear cover Please retain this sheet for future reference. c 2014 VeriFone, Inc. All rights reserved.