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UX300 Manual Card Reader Installation Guide VeriFone Part Number DOC159-023-EN-A, Revision A.5 UX300 Manual Card Reader Installation Guide 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC159-023-EN-A, Revision A.5 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 6 Conventions and Acronyms . 7 Document Conventions. 7 Acronym Definitions . 8 Device Overview Features and Benefits . 9 Exceptional Ease of Use. 9 Compliance. 9 Device Capabilities . 10 Setup Selecting Unit Location. 11 Environmental Factors . 11 Unpacking the Shipping Carton . 12 Examining the Units Features . 13 Front Functions. 15 Bottom Functions . 15 Top Functions . 15 Installing or Replacing SAM Cards. 16 Cable Connections . 18 Connecting to a UX-Series Host Device. 18 Connecting to a UX-Series Peripheral Device . 19 Connecting to Other Optional Devices . 21 Disconnecting Cables . 21 Power Supply . 22 External Power Connections. 22 Mounting the Device. 24 Grounding the Reader . 26 Service Switches . 27 Using the Device . 28 Using the Multi-Card Reader . 28 Unit Power Requirements. 31 Power Consumption . 31 Temperature . 31 External Dimensions. 32 Weight. 32 Memory. 32 Magnetic Stripe Card . 32 Smart Card Reader. 32 SAM Requirements. 32 Peripheral Ports . 32 Communication. 33 Display . 33 Additional Safety Information . 35 Potentially Explosive Environments . 35 Service and Support Service Returns . 37 Maintenance and Cleaning Specifications UX300 MANUAL CARD READER INSTALLATION GUIDE 3 CONTENTS Accessories and Documentation . 39 Connection Cables . 39 Power Cables . 40 Grounding Cables . 40 Drainage Tubing . 40 Cleaning Kit. 40 Documentation . 41 Transactions Fail To Process . 43 Reader Does Not Dial Out . 44 Troubleshooting Guidelines 4 UX300 MANUAL CARD READER INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the UX300 Manual Card Reader unit. Audience This guide describes the card readers features, and provides the basic information for its installation and configuration. Organization This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. UX300 MANUAL CARD READER INSTALLATION GUIDE 5 PREFACE Related Documentation Related Documentation To learn more about the card reader and controller device, refer to the following set of documents and their associated VeriFone Part Numbers (VPNs). UX1XX PIN Pad Series Certifications and Regulations Sheet VPN - DOC159-001-EN-A UX1XX PIN Pad Series Quick Installation Guide VPN - DOC159-002-EN-A UX1XX PIN Pad Series Installation Guide UX1XX PIN Pad Series Reference Guide UX200 Media Display Certifications and Regulations Sheet UX200 Media Display Quick Installation Guide UX200 Media Display Installation Guide UX200 Media Display Reference Guide UX300 Manual Card Reader Certifications and Regulations Sheet VPN - DOC159-003-EN-A VPN - DOC159-004-EN-A VPN - DOC159-011-EN-A VPN - DOC159-012-EN-A VPN - DOC159-013-EN-A VPN - DOC159-014-EN-A VPN - DOC159-021-EN-A UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A UX300 Manual Card Reader Reference Guide UX400 CTLS Reader Certifications and Regulations Guide UX400 CTLS Reader Quick Installation Guide UX400 CTLS Reader Installation Guide UX400 CTLS Reader Reference Guide VPN - DOC159-024-EN-A VPN - DOC159-031-EN-A VPN - DOC159-032-EN-A VPN - DOC159-033-EN-A VPN - DOC159-034-EN-A 6 UX300 MANUAL CARD READER INSTALLATION GUIDE Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. PREFACE Conventions and Acronyms Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Document Conventions Meaning Text in blue indicates terms that are cross referenced. The pencil icon is used to highlight important information. Example See Conventions and Acronyms. If exchanging cables, use a VeriFone-approved cable. NOTE CAUTION The caution symbol indicates possible hardware or software failure, or loss of data. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. WARNING The lightning symbol is used as a warning when bodily injury might occur. For safety, do not string cables or cords across a walkway. UX300 MANUAL CARD READER INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents Acronym Definitions acronyms and their definitions. Table 2 Acronym COM CTLS CTS DDRAM ETH HW ISDN LCD LED MDB MRA MSR NAND-flash PCI PIN POS PSTN PTS RF RJ-45 RS-232 Definitions Communications port Contactless Clear to Send Double Data Release Random Access Memory Ethernet Hardware Integrated Services Digital Network Liquid Crystal Display Light Emitting Diodes Multi-Drop Bus Merchandise Return Authorization Magnetic Stripe Card Reader A non-volatile storage technology Payment Card Industry Personal Identification Number Point-Of-Sale Public Switched Telephone Network PIN Transaction Security Radio Frequency Registered Jack 45 modular connector Recommended Standard 232 (EIA standard for transmitting serial data) Request to Send Secure Access Module SubMiniature version A connector. A semi-precision coaxial RF connector. See RF. Secure Reading and Exchange of Data Universal Serial Bus Vending Machine Wide Area Networks RTS SAM SMA SRED USB VM WAN 8 UX300 MANUAL CARD READER INSTALLATION GUIDE CHAPTER 1 Device Overview This chapter provides a brief description of VeriFones UX300 Manual Card Reader. The device is a card reader processing device that works with the UX1XX PIN pads, UX400 CTLS antenna unit, UX200 display, vending machines, PCs, and other similar peripheral devices. The device can also connect to VeriFones TG-2460 printer, as well as other VeriFone PIN pad units. The reader supports transactions in a variety of environments, specifically in the outdoor and unattended markets. Features and Benefits The UX300 is VeriFones card reader and main control unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options. Exceptional Ease of Use The following features of the device simplifies transactions in various environments:
Device driver installs USB connections automatically. Designed for indoor and outdoor use. Sleep mode. Various connectivity options integrated into device to conveniently suit most unattended environments. Connects with various VeriFone unattended POS terminals. Bright LEDs to display card transaction progress. NOTE The implementation of the LED color configuration varies by (or may not be present in some) regional locations. Buzzer for audio confirmation of card transactions. Conducive design supports payment transactions in a variety of payment situations, such as transportation, vending, and kiosk environments. Compliance PCI PTS 3.1, PCI-SRED, EMV Level 1 and Level 2, PayPass, PayWave, and AMEX Expresspay2. UX300 MANUAL CARD READER INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Device Capabilities The UX300 is a magnetic card reader, smart card reader, as well as a main control unit device. This unit connects to vending machines and PCs, and is intended to connect to peripheral units such as PIN pad, CTLS antenna, media display units, and external printers. 10 UX300 MANUAL CARD READER INSTALLATION GUIDE CHAPTER 2 Setup Installing or Replacing SAM Cards This chapter describes the setup procedure for the card reader and controller in the following sections:
Selecting Unit Location Unpacking the Shipping Carton Examining the Units Features Cable Connections Power Supply Mounting the Device Grounding the Reader Service Switches Using the Device Selecting Unit Location Use the following guidelines when selecting a location for your device. Select a location convenient for the customer. For optimum performance of the card entry slot, place the unit at a 30 angle. Select a location near the device that will be connected to the reader/control unit. WARNING For safety, do not string cables or cords across a walkway. Environmental Factors The front panel of the device is dustproof and designed for any rainfall to run off of it, as well as fade-proof from sun exposure, according to IP44 ratings. UX300 MANUAL CARD READER INSTALLATION GUIDE 11 SETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. To unpack the shipping carton 1 Remove the unit from the shipping carton. The standard package contains the unit only and does not include any other cables or accessories. Refer to Accessories and Documentation for more information about the devices related accessories. 2 Remove any protective wrap before mounting the unit. 3 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that appears to be damaged. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. 12 UX300 MANUAL CARD READER INSTALLATION GUIDE Examining the Units Features Before you continue the installation process, notice the features of the device (see Figure 1, Figure 2, and Figure 3). MOUNTING STUD HOLES SETUP Examining the Units Features LEDS SERVICE SWITCH MAGNETIC STRIPE CARD AND SMART CARD READER SERVICE SWITCH MOUNTING STUD HOLES Figure 1 Readers Front View NOZZLE MDB COM2 AND 3 POWERED USB
(HOST) PERSISTENT BOARD SMA 8-PIN RF COM1 LAN POWER Figure 2 Readers Bottom View MODEL DEPENDENT BOARD 485RJ9 485 3-PIN USB DEVICE
(CLIENT) POWERED USB
(HOST) UX300 MANUAL CARD READER INSTALLATION GUIDE 13 SETUP Examining the Units Features
. SAM CARDHOLDER COVER SERVICE SWITCH Figure 3 Readers Top View NOTE VeriFone ships variants of the reader for different markets. Your unit may have a different configuration and may look different from the illustration. However, the basic process described in this guide remain the same, regardless of the configuration. Front Functions The front of the reader shows the following:
Customer-view indicator LEDs A card reader panel Service switches Bottom Functions Nozzle for water drainage Persistent cable connection board USB Device (Type B) (client) Powered USB (Type A) for UX PIN pad connection (host) Power COM1 8-PINRJ-45 connector to UX400 CTLS antenna unit SMA (analog RF) CTLS antenna connector to UX400 LAN with 2 LEDs Model dependent cable connection board MDB Additional one or two COM ports Additional LAN with 2 LEDs 4 USB Type A 14 UX300 MANUAL CARD READER INSTALLATION GUIDE SETUP Installing or Replacing SAM Cards PSTN ISDN RS-485 Printer COM PSTN_RJ9 485_3pin NOTE Some or none of the model-dependent may be present on your unit and in the model depicted in Figure 2. Top Functions SAM cardholder cover Additional service switch Installing or Replacing SAM Cards You may need to install a security access module (SAM) card or replace the old card. The manual card reader and controller has 2 (two) SAM slots, which are located under a removable protective cover. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace SAM cards 1 Power down the device. 2 Disconnect the device from any external devices. 3 Gently slide the SAM cardholder cover away from the unit, off the top panel. Figure 4 4 Open the SAM cardholder, by sliding the locking tab towards the back of the Removing the SAM Cardholder Casing unit, to the OPEN position. UX300 MANUAL CARD READER INSTALLATION GUIDE 15 SETUP Installing or Replacing SAM Cards 5 Carefully slide the SAM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted. NOTE Before inserting the SAM card, position it as shown in Figure 5, with the cards gold contacts facing outward, toward the unit. The cardholder slot in the reader has a set of contacts. 6 Close the SAM cardholder. 7 Slide the locking tab to the LOCK position. A B C D E Figure 5 8 Slide the cardholder cover back, locking it into place. Installing SAM Card Replacing the SAM Cardholders Figure 6 9 Reconnect the cables to the device. 10 Power up reader for use. 16 UX300 MANUAL CARD READER INSTALLATION GUIDE Cable Connections NOTE Connecting to a UX-
Series Host Device SETUP Cable Connections The devices rear panel has various interface ports for power and communication connections to controlling and peripheral devices. This section discusses these various connections. The UX300 card reader/control unit connects to the various UX-series units, as well as other devices. This section discusses how to connect to each of the units:
Connecting to a UX-Series Host Device Connecting to a UX-Series Peripheral Device Connecting to Other Optional Devices To attain or replace connection cables, see Accessories and Documentation. This section discusses the connection of the UX300 device with the following host units:
Connecting to a Vending Machine Connecting to a UX200 Media Display Host Unit Connecting to a PC Connecting to a Vending Machine The UX300 unit is designed to connect to a host vending machine. Connect to a host VM, through any of one of these four connection types:
MDB USB Type B ETH (LAN) COM (RS-232) Connect the appropriate cable to the UX300 unit and the other end to the vending machine. Connecting to a UX200 Media Display Host Unit The UX300 unit is designed to connect to the host UX200 media display. Connect to the display through any one of these two connection types:
USB Type B ETH (LAN) UX300 MANUAL CARD READER INSTALLATION GUIDE 17 SETUP Cable Connections Connect the appropriate cable to the UX300 unit and the other end to the media display. NOTE The UX300 connects to the UX200 media display as both a host, as well as a peripheral device. To see how to connect to the UX200 as a peripheral device, see Connecting to a UX-Series Peripheral Device. Connecting to a PC The UX300 unit is designed to connect to a host PC through one of three connection ports:
RJ-45-RS-232 connection USB Type B connection Connect the appropriate cable to the UX300 unit and the other end to the PC unit. For more information regarding your card reader configuration and your cabling needs, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation). LAN connection This section discusses the connection of the UX300 device with the following peripheral units:
Connecting to a UX1XX PIN Pad Connecting to a UX200 Media Display Unit Connecting to a UX400 CTLS Unit Connecting to a UX1XX PIN Pad The UX300 unit is designed to connect to a UX1XX PIN pad device through a standard USB Type A connection. Connect the USB cable to the UX300 unit and the other end to the PIN pad. For further cabling instructions, see Figure 7. Connecting to a UX-
Series Peripheral Device Figure 7 Connecting to a UX Series PIN Pad 18 UX300 MANUAL CARD READER INSTALLATION GUIDE SETUP Cable Connections Connecting to a UX200 Media Display Unit The UX300 unit is designed to connect to a UX200 media display. Connect to the peripheral display unit through any one of these two connection types:
USB Type A ETH (LAN) Connect the appropriate cable to the UX300 unit and the other end to the media display. For more information regarding your card reader configuration and your cabling needs, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation). NOTE The UX300 connects to the UX200 media display as both a peripheral device, as well as a host unit. To see how to connect to the UX200 as a host unit, see Connecting to a UX-Series Host Device. To connect the UX300 to the UX400 CTLS unit Connecting to a UX400 CTLS Unit The UX300 unit is designed to connect to a UX400 contactless unit using an 8-pinRJ-45 connector and an SMA connector. 1 Connect the 8-pin connector to the UX300 unit. 2 Connect the RJ-45 plug to the rear of the contactless unit. 3 Screw in the SMA connector to the UX300 unit. 4 Screw in the SMA connector to the rear of the contactless unit. 5 Connect the RF antenna cable to the UX300 unit and the other end to the CTLS unit and screw tightly by hand. For further cabling instructions, see Figure 8. UX300 SMA RJ-45 SMA Figure 8 Connecting to a UX400 CTLS Unit 8-Pin Connecting to Other Optional Devices The UX300 device can connect to various peripheral devices, outside of the UX-
Series product range. Such products include:
Connecting to a Printer UX300 MANUAL CARD READER INSTALLATION GUIDE 19 SETUP Power Supply Connecting to A VeriFone PIN Pad Connecting to a Printer The UX300 unit is designed to connect to an external printer, such as VeriFones TG2460 printer, using a COM connection. Connect one end of the RS-232 cable to the UX300 printer port and the other end to the printer. Connecting to A VeriFone PIN Pad The UX300 unit is designed to connect to other VeriFone PIN pads. Connect to the PIN pad through any one of two connection types:
USB Type A ETH (LAN) Connect the appropriate cable to the UX300 unit and the other end to the PIN pad. Disconnecting Cables To disconnect cables, use the same steps described above in reverse. If exchanging cables, use a VeriFone-approved cable. See Accessories and Documentation for cable ordering information. Power Supply Not all UX300 configurations and device contexts require the use of a power supply. VeriFone ships power supplies with the UX300 as required. If you have changed the context in which the UX300 is used or have questions about which power supply should be used, contact your VeriFone representative. For more information, see Accessories and Documentation. CAUTION Using an incorrectly rated power supply can damage the unit or cause it to malfunction. The power rating as listed for the various unit types is as follows:
MDB, LAN, PSTN, and ISDN units: 9V DC to 43V DC, 4.4A Standard unit: 9V DC to 12V DC, 1.6A Petrol unit: 24V DC, 3.7A Use only a power pack with VPN PWR159-001-01-A or CPS12490-4A-R. See Specifications for detailed power supply specifications. Before connecting a power supply, disconnect the power pack cord from the power outlet. Connect and route all cables between the UX300 and any peripheral units before plugging the power pack cord into a wall outlet or surge protector. WARNING Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. 20 UX300 MANUAL CARD READER INSTALLATION GUIDE SETUP Mounting the Device NOTE To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector. External Power Connections The UX300 connects to an external power outlet through a 4-pin interconnect cable (VPN - CBL159-308-01-A) or a 6-pin interconnect cable
(CBL159-309-01-A). The connection depends on your specific card reader configuration. For more information regarding your card reader configuration, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation). To connect to an external power outlet Connect the 4- or 6-pin interconnect cable to the external power port on your device and the other end to an external power outlet. Figure 9 Sample Connection to an External Power Source Mounting the Device The card reader and controller is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices. CAUTION For proper operation of the security switches, no additional gaskets or washers may be used, except for the ones provided to you. Ensure that your mounting frame has a thickness of 2 mm. NOTE Your mounting surface may have different installation instructions. Refer to your mounting devices user guide for further instructions. To mount the unit 1 Peel off the plastic liner from the front of the unit. 2 Align the readers stud holes with the holes of your mounting surface. UX300 MANUAL CARD READER INSTALLATION GUIDE 21 SETUP Mounting the Device 3 Flush-mount the reader at a 30 angle, for optimum performance of the card entry slot. NOTE Your device may come with an optional cable retainer. If so, place the cable retainer by the base of the cable connector, and align the studhole of the cable retainer with the mounting hole of the unit. The cable retainer is then secured along with the unit with the M5 nut (see Step 4). 4 Secure the unit with M5 nuts. NOTE Use M5 mounting studs with a minimum length of 12 mm. Tighten the nuts, using a recommended tightening torque of 7.0 kgfcm. 1 2 Figure 10 Mounting the Card Reader/Controller NOTE Another mounting option is using welded screw bolts on the inner side of the mounting plate. This may be used in order to prevent any vandalism by way of the screw heads on the outer surface. 5 Connect one side of flexible tubing to the nozzle on the bottom of the unit (see Figure 2). 6 Hang the other side of the tube out of the VM, or other outside unit. NOTE The nozzle is designed to drain water out of the bezel area, through the flexible tube. 22 UX300 MANUAL CARD READER INSTALLATION GUIDE SETUP Grounding the Reader Grounding the Reader When the reader is connected to one of the UX-series PIN pads, it is important to ground your units. NOTE For cable use and ordering information, see Accessories and Documentation. To ground the reader 1 Remove a nut, exposing a stud from the back of the PIN pad unit (do not use the one from the cable retainer). See (A) in .Figure 11. 2 Attach the grounding cable to the UX300 (P/N WIR159-302-01-A) and the grounding cable to a ground installation. See (A) in Figure 11. 3 Tighten the nut, to secure the PIN pad. NOTE NOTE To tighten the nuts, using a recommended tightening torque of 7.0 kgfcm. 4 Remove a nut, exposing a stud from the back of the UX300 unit. 5 On the UX300 unit stud, attach the other end of the grounding cable from the PIN pad (P/N WIR159-302-01-A) and the grounding cable to a ground installation (P/N WIR159-302-02-A). See (B) in Figure 11. 6 Tighten the nut, to secure the UX300 device. Tighten the nuts, using a recommended tightening torque of 7.0 kgfcm. UX300 MANUAL CARD READER INSTALLATION GUIDE 23 SETUP Service Switches 7 Connect the other end of both ground installation cables to the nearest ground installations, to complete the grounding of the UX300 and PIN pad units. See
(C) in Figure 11. B C A C Figure 11 Grounding the UX300 and PIN Pad Units Service Switches There are three anti-removal service switches: two on the front of the card reader
(see Figure 1), and one on the back side of the unit (see Figure 3). These switches detect any unauthorized removal attempts and trigger a software event if the unit is removed in an unauthorized manner. This does not cause any hardware damage to the reader. Using the Device The card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a card transaction. The UX300 supports both magnetic stripe cards, as well as smart cards. The following section describes how to use the devices multi-card reader. Using the Multi-Card Reader The devices card reader supports both a triple-track card reader, as well as a variety of smart cards. To conduct a card transaction 1 Position the card, with the magnetic stripe facing downward and to the right of the card, or with the chip on the top right of the card (see Figure 12). 2 Insert the card into the card reader slot in a smooth, continuous motion until it seats firmly. If using a magnetic card, proceed to Step 3. If using a smart card, proceed to Step 4. 3 Remove the magnetic stripe card. 24 UX300 MANUAL CARD READER INSTALLATION GUIDE SETUP Using the Device The units LEDs or peripheral display indicates when the transaction is completed. NOTE When using a magnetic stripe card, the transaction is conducted upon card removal. 4 Remove the smart card when the units LEDs or peripheral display indicates that the transaction is completed. CAUTION When using a smart card, leave the card in the reader until the transaction is
. completed. Premature card removal can void the transaction. Figure 12 Using the Multi-Card Reader UX300 MANUAL CARD READER INSTALLATION GUIDE 25 SETUP Using the Device 26 UX300 MANUAL CARD READER INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the card reader. Unit Power Requirements MDB, LAN, PSTN, and ISDN units:
Operation voltage: 9V DC to 43V DC, 4.4A Fully optically isolated serial current loop: 9600 bps Standard unit:
Operation voltage: 9V DC to 12V DC, 1.6A Petrol unit:
Operation voltage: 24V DC, 3.7A External Power Supply:
or 12V DC, 3.3A 24V DC, 3.75A Power Supply:
12V DC 3.3A 24V DC 3.75A Indoor operating temperature: -20C 70C (-4F 158F) Indoor storage temperature: -25C 70C (-13F 158F) Temperature Outdoor operating temperature: -20C 60C (-4F 140F) Outdoor storage temperature: -25C 60C (-13F 140F) Relative humidity: 5% to 90% RH non-condensing NOTE If this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the products operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range. External Dimensions Height: 72 mm (2.83 in) Width: 96 mm (3.78 in) UX300 MANUAL CARD READER INSTALLATION GUIDE 31 SPECIFICATIONS Depth 150 mm (5.9 in) Weight Unit weight:750 g (26.46 oz) Memory 128 MB DDRAM 256 MB NAND-Flash Magnetic Stripe Card Bi-directional reader Triple-track Smart Card Reader Non-sliding Card conserving plated landing contacts SAM Requirements 2 SAM slots Peripheral Ports Consistent ports:
Power Powered USB Type A for UX PIN pads (host) USB Type B (client) COM1 (powered) ETH (LAN) connection with 2 colored LEDs for link state and speed indication Analog RF CTLS antenna connector to the UX400 CTLS unit 8-PINRJ-45 connector to UX400 CTLS antenna unit Model dependent cable connection board:
4 Powered USB Type A MDB Additional 1 or 2 COM powered ports ISDN PSTN RS-485 An additional ETH connection with 2 colored LEDs for link state and speed indication Printer COM PSTN_RJ9 485_3pin Communication COM: Up to 115200 HW RTS/CTS handshake MDB: 9600 bps fix, 9E1 32 UX300 MANUAL CARD READER INSTALLATION GUIDE RS485: Up to 115200 bps, half duplex Display 3 status LEDs on the front (payment application controlled) SPECIFICATIONS UX300 MANUAL CARD READER INSTALLATION GUIDE 33 SPECIFICATIONS 34 UX300 MANUAL CARD READER INSTALLATION GUIDE Maintenance and Cleaning CHAPTER 4 Your card reader is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest VeriFone-
authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. The following is additional information for your safety in using this device. Additional Safety Information Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. UX300 MANUAL CARD READER INSTALLATION GUIDE 35 MAINTENANCE AND CLEANING Additional Safety Information 36 UX300 MANUAL CARD READER INSTALLATION GUIDE CHAPTER 5 Service and Support For UX300 problems, contact your local VeriFone representative or service provider. For device product service and repair information:
USA VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. International Contact your VeriFone representative. Service Returns Before returning the unit to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure 13) on the bottom of each unit to be returned:
Product ID, including the model and part number. For example, M159-300-xx-WWB and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). 2 Within the United States, call VeriFone toll-free at 1-800-834-4366. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., eastern time. UX300 MANUAL CARD READER INSTALLATION GUIDE 37 SERVICE AND SUPPORT Service Returns 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.). Please address the fax clearly to the attention of the VeriFone MRA Dept. Include a telephone number where you can be reached and your fax number. You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items:
Assigned MRA number(s). VeriFone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit,
(see Figure 13). Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the VeriFone label on the top of the unit). MODEL AND SERIAL NUMBERS Figure 13 Information Labels on Unit Top 38 UX300 MANUAL CARD READER INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com USA VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time International Contact your VeriFone representative Connection Cables The following cables can be used with the card reader. Contact your local VeriFone distributor to determine which cable fits your needs:
CAB-00123-L xxxxxx CBL159-302-02-X CBL159-301-01-X xxxxxxx xxxxxxx xxxxxxxx Powered USB Type A connection to peripheral devices. USB Type B connection for Host connections SMA (RF) connector to UX400 CTLS unit 8-PINRJ-45 connector to UX400 CTLS unit MDB connection to VMs RS-485 connection WAN connections CBL159-305-01-X RS232 to RJ45 connector. For connection to TG2460 printer. CBL000-045-01-A USB Type A-B cable for UX1xx connection 26264-02-R COM-DB9 cable for connecting UX300 controlling device. CBL159-312-01-A LAN cable for Ethernet connections Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. UX300 MANUAL CARD READER INSTALLATION GUIDE 39 SERVICE AND SUPPORT Accessories and Documentation Power Cables The following power cables can be used with the card reader. Contact your local VeriFone distributor to determine which cable fits your needs:
CBL159-308-01-A CBL159-309-01-A PWR159-001-01-A CPS12490-4A-R CBL159-306-01-X CBL159-307-01-X 4-pin connection cable to external power supply 6-pin connection cable to external power supply Power pack for indoor power supply Power pack for outdoor power supply Y power cable for external power connection for TG2460 printer. Interconnect PWR cable from CBL159-309-01-
X to TRACO PWR cable 27556-10-R for printer external power. Grounding Cables The following grounding cables are to be used with the card reader, when connecting to a PIN pad unit. Contact your local VeriFone distributor for further information:
WIR159-302-01-A WIR159-302-02-A 1 meter PIN padUX300 grounding cable 2.5 meter grounding cables Drainage Tubing Cleaning Kit Documentation XXXXXXX Flexible tubing for water drainage. 02746 VeriFone Cleaning Kit UX1XX PIN Pad Series Certifications and Regulations Sheet VPN - DOC159-001-EN-A UX1XX PIN Pad Series Quick Installation Guide VPN - DOC159-002-EN-A UX1XX PIN Pad Series Installation Guide UX1XX PIN Pad Series Reference Guide UX200 Media Display Certifications and Regulations Sheet UX200 Media Display Quick Installation Guide UX200 Media Display Installation Guide UX200 Media Display Reference Guide VPN - DOC159-003-EN-A VPN - DOC159-004-EN-A VPN - DOC159-011-EN-A VPN - DOC159-012-EN-A VPN - DOC159-013-EN-A VPN - DOC159-014-EN-A 40 UX300 MANUAL CARD READER INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation UX300 Manual Card Reader Certifications and Regulations Sheet VPN - DOC159-021-EN-A UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A UX300 Manual Card Reader Reference Guide UX400 CTLS Reader Certifications and Regulations Guide UX400 CTLS Reader Quick Installation Guide UX400 CTLS Reader Installation Guide UX400 CTLS Reader Reference Guide VPN - DOC159-024-EN-A VPN - DOC159-031-EN-A VPN - DOC159-032-EN-A VPN - DOC159-033-EN-A VPN - DOC159-034-EN-A UX300 MANUAL CARD READER INSTALLATION GUIDE 41 SERVICE AND SUPPORT Accessories and Documentation 42 UX300 MANUAL CARD READER INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX300 device and the appropriate corrective action. if the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Not all units require use of a power supply. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Transactions Fail To Process There are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down and outward, toward the outside of the reader. If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. If the problem persists, contact your local VeriFone representative. Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. UX300 MANUAL CARD READER INSTALLATION GUIDE 43 TROUBLESHOOTING GUIDELINES Transactions Fail To Process Ensure that the card is inserted correctly and that the card is not removed prematurely. Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing SAM Cards). If the problem persists, contact your local VeriFone representative. 44 UX300 MANUAL CARD READER INSTALLATION GUIDE VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com UX300 Manual Card Reader Installation Guide VeriFone Part Number DOC159-023-EN-A, Revision A.5 2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com Electrical The reference input power rating for the UX400 CTLS Reader is 450mW max. Location Electrical Considerations Do not install this device near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic security devices). WARNING! This device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock, electrical interference or vibration. Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may void the product warranty. Damage Carefully inspect the shipping carton and its contents for any damage. If the UX400 CTLS Reader or any product component appears damaged or tampered, immediately notify the shipping company and your VeriFone distributor or service provider. Do not use a device that has been damaged or tampered with. Cleaners and Solvents Never use thinner, trichloroethylene, or ketone-based solvents to clean the device they may deteriorate the plastic and rubber parts. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-
based cleaner. UX400 CTLS Reader Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:
Manufacturer: VeriFone, Inc. Brand, Model: UX400 CTLS Reader Part 15 of FCC Rules This device may not cause harmful interference; and, This device must accept any interference received, including interference that may cause undesired operation. This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 2 This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult with the dealer or ask an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by VeriFone could void the users authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules. Increase the separation between the equipment and receiver. RF Exposure This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided. To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter. Legal Terms and Conditions Regarding PCI SSC Approvals PCI SSCs approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved. No vendor or other third party may refer to a PED as PCI Approved, nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSCs approval are strictly and actively prohibited by PCI SSC. When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSCs goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants. This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the same type, and may not cause interference to systems operating on a primary basis. UX400 CTLS Reader Certifications and Regulations VeriFone Part Number: DOC159-031-EN-A Revision A c 2013 VeriFone, Inc. All rights reserved.
*DOC159-031-EN-A*
Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY For proper disposal instructions go to http://recycle.verifone.com/Please retain this sheet for future reference. continued on rear cover
1 | USER MSNUAL V1 | Users Manual | 341.34 KiB |
UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.3 UX400 CTLS Reader Installation Guide 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC159-033-EN-A, Revision A.3 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 Document Conventions. 6 Acronym Definitions . 7 Device Overview Features and Benefits . 9 Exceptional Ease of Use. 9 Compliance. 9 Contactless Capabilities . 10 Setup Selecting Reader Location . 11 Environmental Factors . 11 Unpacking the Shipping Carton . 12 Examining the CTLS Reader Features. 13 Front Functions. 13 Back Functions . 13 Connecting Unit to a Controlling Device. 14 Contactless Support . 14 Mounting the Reader . 15 Using the Reader . 16 Conducting a Contactless Transaction . 16 Power Requirements . 17 Power Consumption . 17 Temperature . 17 External Dimensions. 17 Weight. 17 CTLS Card Reader . 17 Peripheral Ports . 17 Communication. 17 Additional Safety Information . 19 Potentially Explosive Environments . 19 Service and Support Service Returns . 21 Accessories and Documentation . 23 Cables. 23 Cleaning Kit. 23 Documentation . 23 Transactions Fail to Process . 25 Maintenance and Cleaning Specifications Troubleshooting Guidelines UX400 CTLS READER INSTALLATION GUIDE 3 CONTENTS 4 UX400 CTLS READER INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the UX400 CTLS Reader. Audience This guide describes the CTLS readers features, and provides the basic information for its installation and configuration. Organization This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the reader. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the CTLS device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the CTLS device. Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Related Documentation To learn more about the reader, refer to the following set of documents and their associated VeriFone Part Numbers (VPNs). UX400 CTLS Reader Certifications and Regulations Sheet UX400 CTLS Reader Quick Installation Guide UX400 CTLS Reader Reference Guide UX300 Manual Card Reader Certifications and Regulations Sheet VPN - DOC159-031-EN-A VPN - DOC159-032-EN-A VPN - DOC159-034-EN-A VPN - DOC159-021-EN-A UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A UX300 Manual Card Reader Installation Guide UX300 Manual Card Reader Reference Guide VPN - DOC159-023-EN-A VPN - DOC159-024-EN-A UX400 CTLS READER INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms Document Conventions This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue Document Conventions Meaning Text in blue indicates terms that are cross referenced. The pencil icon is used to highlight important information. Example See Conventions and Acronyms. If exchanging cables use a VeriFone-approved cable. NOTE CAUTION The caution symbol indicates possible hardware or software failure, or loss of data. Avoid placing metallic objects at the front of the card reader WARNING The lightning symbol is used as a warning when bodily injury might occur. For safety, do not string cables or cords across a walkway. 6 UX400 CTLS READER INSTALLATION GUIDE PREFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents Acronym Definitions acronyms and their definitions. Table 2 Acronym CTLS EMV IC LED MRA NFC RF RJ-45 Single CI SMA SPI Definitions Contactless Europay, MasterCard and Visa; a global standard of IC Integrated Circuit Light-Emitting Diode Merchandise Return Authorization Near Field Communication Radio Frequency Registered Jack 45 modular connector Single Contactless Interface SubMiniature version A connector. A semi-precision coaxial RF connector. See RF. Serial Peripheral Interface UX400 CTLS READER INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms 8 UX400 CTLS READER INSTALLATION GUIDE CHAPTER 1 Device Overview Features and Benefits Exceptional Ease of Use This chapter provides a brief description of VeriFones UX400 CTLS Reader. The device is a contactless payment device that works with the UX300 host device. The reader supports transactions in a variety of environments, specifically outdoor and unattended markets. The UX400 is VeriFones contactless acceptance peripheral device, designed to connect to the UX300 unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options. The contactless card reader allows a customer to quickly pay for items using their contactless card and tapping it near, or on the device, thus completing their transaction with speed and ease, without further input. The following features of the device simplifies transactions in various environments:
Integrated proximity sensors for system wake-up from low power mode with card presence. CTLS logo placement on device for optimized user experience. Bright LEDs to display card transaction progress. NOTE The implementation of the LED color configuration varies by (or may not be present in some) regional locations. Buzzer for audio confirmation of contactless transactions. Compact, sleek, and stylish shape. Quick and easy to use. Rugged and reliable design. Conducive design supports payment transactions in a variety of payment situations, such as transportation, vending, and kiosk environments. Compliance The following EMVCo features of the device ensure secure contactless transactions:
EMV CTLS Level 1 and Level 2 Type Approval UX400 CTLS READER INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Contactless Capabilities The device includes the following contactless capabilities:
VeriFones advanced contactless architecture future-proofs your investment with Single Contactless Interface (SingleCI), and side-by-side application architecture systems. Supports contactless cards as well as NFC phones, supporting the following ISO 14443 A&B protocols:
MiFare (MiFare + / DESfire) PayPass payWave ISO 18092 Active Communications (NFC peer-to-peer mode) FeliCa 10 UX400 CTLS READER INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the contactless reader, in the following sections:
Selecting Reader Location Unpacking the Shipping Carton Examining the CTLS Reader Features Connecting Unit to a Controlling Device Contactless Support Mounting the Reader Using the Reader Selecting Reader Location Use the following guidelines when selecting a location for your reader:
Select a location convenient for the customer. Select a location near the device that will be connected to the contactless unit. For safety, do not string cables or cords across a walkway. WARNING CAUTION Avoid placing metallic objects at the front of the card reader. Environmental Factors The front panel of the device is dustproof and designed for any rainfall to run off of it, as well as fade-proof from sun exposure, according to IP65 ratings. UX400 CTLS READER INSTALLATION GUIDE 11 SETUP Unpacking the Shipping Carton Unpacking the Shipping Carton To unpack the shipping carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The shipping carton comes with the following:
The UX400 contactless reader 1 SMA (RF) cable 1 RJ45 host communication connector 1 Remove the unit from the shipping carton. The standard package contains:
1 SMA coaxial cable 1 communication cable for communicating with the UX300 card reader. CTLS unit Refer to Accessories and Documentation for more information about the devices related accessories. 2 Remove any protective wrap before mounting the unit. CAUTION Remove any protective plastic over the front display before use, or the unit may not work properly. 3 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been damaged. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. 12 UX400 CTLS READER INSTALLATION GUIDE SETUP Examining the CTLS Reader Features Examining the CTLS Reader Features Before you continue the installation process, notice the features of the reader (see Figure 1 and Figure 2). LEDS VeriFone MOUNTING STUD HOLES MOUNTING STUD HOLES Figure 1 UX400 Front View CTLS LOGO RJ45 HOST CONNECTOR SMA CONNECTOR Figure 2 UX400 Rear View Front Functions The front of the contactless device shows the following:
Customer-view indicator LEDs Mounting stud holes The CTLS logo Back Functions The rear of the contactless device shows the following connectors:
RJ-45 host communication connector SMA (RF) antenna connector UX400 CTLS READER INSTALLATION GUIDE 13 SETUP Connecting Unit to a Controlling Device Connecting Unit to a Controlling Device The devices rear panel has two ports for connection to the UX300 controlling device:
RJ458-pin host connector SMA connector Both connections are necessary for using the contactless unit. NOTE The cables used to connect to the UX300 unit are: CBL159-302-02-X for SMA connection, and CBL159-301-01-X for data connection. See Accessories and Documentation for cable ordering information. To connect to the UX300 1 Connect the RJ-45 plug to the rear of the contactless unit. 2 Connect the 8-pin connector to the UX300 unit. 3 Screw in the SMA connector to the rear of the contactless unit. 4 Screw in the SMA connector the UX300 unit. For further cabling instructions, see Figure 3 UX300 SMA RJ-45 SMA Figure 3 UX400 UX300 Cabling Connections 8-Pin NOTE To disconnect cables, use the same steps described above in reverse. If exchanging cables, use a VeriFone-approved cable. See Accessories and Documentation for cable ordering information. Contactless Support This device supports the global contactless program specifications from American Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with virtually no changes to existing payment hardware or software. 14 UX400 CTLS READER INSTALLATION GUIDE SETUP Mounting the Reader Mounting the Reader The reader is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices. CAUTION NOTE Ensure that your mounting frame has a thickness of 2 mm. Your mounting surface may have different installation instructions. Refer to your mounting devices user guide for further instructions. To mount the CTLS device 1 Peel off the plastic liner from the front of the unit. 2 Align the units stud holes with the stud holes of your mounting surface. 3 Flush-mount the reader and secure the unit with M5 nuts. CAUTION NOTE Avoid placing metallic objects at the front of the card reader. Use M5 mounting studs with a minimum length of 12 mm. Tighten the nuts using a recommended tightening torque of 7.0 kgfcm. 1 2 3 Figure 4 Mounting the Reader UX400 CTLS READER INSTALLATION GUIDE 15 SETUP Using the Reader Using the Reader Conducting a Contactless Transaction NOTE The contactless reader is only active when signaled by an application for the conduction of a contactless card transaction. When active, the devices contactless logo lights up. To conduct a contactless transaction, hold the card (within 4 cm) or gently tap against the surface of the contactless antenna, marked by the logo
. The contactless unit uses various audible and visual confirmations to confirm transactions. The actual audible and visual confirmations may vary depending on regional and customer requirements. Figure 5 Conducting a Contactless Transaction 16 UX400 CTLS READER INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the contactless reader. Power Consumption Power consumption mode: 450mW, maximum Sleep mode: 0.3W Temperature Operating temperature: -20C 70C (-4F 158F) Storage temperature: -25C 70C (-13F 158F) Relative humidity: 5% to 90% RH non-condensing NOTE If this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the products operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range. External Dimensions Length: 96 mm (3.78 in) Width: 99 mm (3.9 in) Depth: 46 mm (1.81 in) Weight Unit weight: 142 gr (5 oz) CTLS Card Reader 4 LEDs for CTLS indications Peripheral Ports RJ45 host communication port SMA (RF) antenna Communication SPI:
I2C:
UX400 CTLS READER INSTALLATION GUIDE 17 SPECIFICATIONS 18 UX400 CTLS READER INSTALLATION GUIDE Maintenance and Cleaning CHAPTER 4 Your contactless device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your contactless device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest VeriFone-authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. The following is additional information for your safety in using this device. Additional Safety Information Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. UX400 CTLS READER INSTALLATION GUIDE 19 MAINTENANCE AND CLEANING Additional Safety Information 20 UX400 CTLS READER INSTALLATION GUIDE CHAPTER 5 Service and Support For UX400 problems, contact your local VeriFone representative or service provider. For device product service and repair information:
USA VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. International Contact your VeriFone representative. Service Returns Before returning the CTLS reader to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more CTLS units for repair or replacement (U.S. customers only). NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure 6) on the bottom of each unit to be returned:
Product ID, including the model and part number. For example, M159-400-xx-WWB and PTID xxxxxxxx. Serial number (S/N xxx-xxx-xxx). 2 Within the United States, call VeriFone toll-free at 1-800-834-4366. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., eastern time. UX400 CTLS READER INSTALLATION GUIDE 21 SERVICE AND SUPPORT Service Returns 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.). Please address the fax clearly to the attention of the VeriFone MRA Dept. Include a telephone number where you can be reached and your fax number. You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items:
Assigned MRA number(s). VeriFone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the bottom of the unit, see Figure 6). Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the VeriFone label on the bottom of the unit). MODEL AND SERIAL NUMBERS Figure 6 Information Labels on Unit Bottom 22 UX400 CTLS READER INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the contactless reader. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com USA VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time International Contact your VeriFone representative Cables The following cables can be used with the CTLS unit. Contact your local VeriFone distributor to determine which cable fits your needs:
Cleaning Kit Documentation CBL159-301-01-X CBL159-302-01-X RJ-458-pin connector. UX300UX400 host communication cable. SMA connector. RF coaxial cable connector from the UX400 to UX300. Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. 02746 VeriFone Cleaning Kit UX400 CTLS Reader Certifications and Regulations Sheet UX400 CTLS Reader Quick Installation Guide UX400 CTLS Reader Reference Guide UX300 Manual Card Reader Certifications and Regulations Sheet VPN - DOC159-031-EN-A VPN - DOC159-032-EN-A VPN - DOC159-034-EN-A VPN - DOC159-021-EN-A UX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-A UX300 Manual Card Reader Installation Guide UX300 Manual Card Reader Reference Guide VPN - DOC159-023-EN-A VPN - DOC159-024-EN-A UX400 CTLS READER INSTALLATION GUIDE 23 SERVICE AND SUPPORT Accessories and Documentation 24 UX400 CTLS READER INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a UX400 device and the appropriate corrective action. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Not all units require use of a power supply. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Transactions Fail to Process If a contactless transaction fails to process:
Perform a test transaction using one or more different contactless cards to ensure the problem is not a defective card. Ensure that you are conducting the contactless transaction properly (see Using the Reader). Ensure that all cables and external power connections are connected properly to the contactless unit and all external devices (see Connecting Unit to a Controlling Device). If the problem persists, contact your local VeriFone representative. UX400 CTLS READER INSTALLATION GUIDE 25 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com UX400 CTLS Reader Installation Guide VeriFone Part Number DOC159-033-EN-A, Revision A.3 2099 Gateway Place, Suite 600 San Jose CA 95110 Tel: 800 VeriFone (837-4366) www.verifone.com Electrical The reference input power rating for the UX400 CTLS Reader is 450mW max. Location Electrical Considerations Do not install this device near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic security devices). WARNING! This device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock, electrical interference or vibration. Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may void the product warranty. Damage Carefully inspect the shipping carton and its contents for any damage. If the UX400 CTLS Reader or any product component appears damaged or tampered, immediately notify the shipping company and your VeriFone distributor or service provider. Do not use a device that has been damaged or tampered with. Cleaners and Solvents Never use thinner, trichloroethylene, or ketone-based solvents to clean the device they may deteriorate the plastic and rubber parts. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-
based cleaner. UX400 CTLS Reader Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:
Manufacturer: VeriFone, Inc. Brand, Model: UX400 CTLS Reader Part 15 of FCC Rules This device may not cause harmful interference; and, This device must accept any interference received, including interference that may cause undesired operation. This device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 2 This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult with the dealer or ask an experienced radio/TV technician for help. Any changes or modifications to this equipment not expressly approved by VeriFone could void the users authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules. Increase the separation between the equipment and receiver. RF Exposure This device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided. To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter. Legal Terms and Conditions Regarding PCI SSC Approvals PCI SSCs approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved. No vendor or other third party may refer to a PED as PCI Approved, nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSCs approval are strictly and actively prohibited by PCI SSC. When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSCs goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants. This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the same type, and may not cause interference to systems operating on a primary basis. UX400 CTLS Reader Certifications and Regulations VeriFone Part Number: DOC159-031-EN-A Revision A c 2013 VeriFone, Inc. All rights reserved.
*DOC159-031-EN-A*
Recycling: DO NOT DISCARD!
UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLY For proper disposal instructions go to http://recycle.verifone.com/Please retain this sheet for future reference. continued on rear cover
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2013-07-17 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2013-07-17
|
||||
1 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
1 | FCC Registration Number (FRN) |
0022825988
|
||||
1 | Physical Address |
1400 West Stanford Ranch Road Suite 200
|
||||
1 |
Rocklin, California 95765
|
|||||
1 |
United States
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
h******@acbcert.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
B32
|
||||
1 | Equipment Product Code |
UX400CTLS
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
D**** P****
|
||||
1 | Title |
Director, Engineering
|
||||
1 | Telephone Number |
916-6********
|
||||
1 | Fax Number |
916-6********
|
||||
1 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
1 | Firm Name |
Central Research Technology Co.
|
||||
1 | Name |
C****** C********
|
||||
1 | Physical Address |
No. 11, Ln 41.,Fushuen St.
|
||||
1 |
Taipei City, 104
|
|||||
1 |
Taiwan
|
|||||
1 | Telephone Number |
886-2******** Extension:
|
||||
1 | Fax Number |
886-2********
|
||||
1 |
c******@crc-lab.com
|
|||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | POS Terminal | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
Central Research Technology Co.
|
||||
1 | Name |
Y******** C******
|
||||
1 | Telephone Number |
886-2******** Extension:
|
||||
1 | Fax Number |
886-2********
|
||||
1 |
c******@crc-lab.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 13.56000000 | 13.56000000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC