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Carbon Mobile 5 Installation Guide Verifone Part Number DOC278-003-EN-A, Revision A.5 Carbon Mobile 5 Installation Guide 2019 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty:
For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC278-003-EN-A, Revision A.5 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 CHAPTER 1 Device Overview Features and Benefits . 10 BT and WiFi Performance. 11 Modern Application Environment . 11 Accepts All Forms of Payment On-the-Go . 11 Exceptional Ease of Use. 11 Performance and Durability . 11 Security. 11 Connectivity . 12 Charger IC . 13 Main Battery . 13 Fuel Gauge . 13 Exceptional Ease of Use. 13 CHAPTER 2 Device Setup Usage Guidelines . 15 Environmental Factors . 15 Personal Security Considerations. 16 Electrical Considerations . 16 Unpacking the Shipping Carton . 16 Examining Verifone Carbon Mobile 5 Device Features . 17 Front Panel . 17 Installing or Replacing MSAM Cards . 18 To Install or replace MSAMs. 18 Connecting Cash Drawer to the Verifone Carbon Mobile 5 . 18 Examining Connection Port . 18 Using the Battery . 19 Battery Features . 19 Battery Behavior (No Power Pack). 19 Manual Startup . 19 Manual Shutdown . 19 Connecting the Terminal Power Pack . 20 Loading a Paper Roll in Device with Printer . 20 Charging the Battery. 22 Battery Life . 22 Using the Smart Card Reader . 22 Using the Magnetic Card Reader . 22 Using the CTLS Reader . 23 CARBON MOBILE 5 INSTALLATION GUIDE 3 CONTENTS CHAPTER 3 Specifications Technical Specifications . 25
. 25 CHAPTER 4 Maintenance Surface Cleaning . 29 Magnetic Card Reader . 29 Smart Card Reader . 29 Additional Safety Information . 30 CHAPTER 5 Verifone Service and Support CHAPTER 6 Troubleshooting Guidelines Returning a Device for Service. 31 Accessories and Documentation . 32 Accessories. 32 Documentation . 32 Device Does Not Start . 35 Device Display Does Not Show Correct/Readable Info . 35 Battery Does Not Charge . 36 Blank Display . 36 Transactions Fail to Process . 36 4 CARBON MOBILE 5 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer. Audience This guide is useful for anyone installing the Verifone Carbon Mobile 5 device. Organization This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the Verifone Carbon Mobile 5 device. Chapter 2, Device Setup. Explains how to set up the Verifone Carbon Mobile 5 device. It tells you how to select a location and establish power connection. Chapter 3, Specifications. Discusses power requirements and dimensions of the Verifone Carbon Mobile 5. Chapter 4, Maintenance. Explains how to maintain your Verifone Carbon Mobile 5. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. Related Documentation To learn more about the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer, refer to the following set of documents:
Verifone Carbon Mobile 5 Certifications and Regulations Sheet VPN -DOC278-001-EN-A Verifone Carbon Mobile 5 Quick Installation Guide VPN -DOC278-002-EN-A Verifone Carbon Mobile 5 with Printer Quick Installation Guide VPN -DOC278-01-002-EN-A CARBON MOBILE 5 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Blue Example See Conventions and Acronyms. Document Conventions Text in blue indicates terms that are cross referenced. Italics Courier NOTE CAUTION Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. The caution symbol indicates possible hardware or software failure, or loss of data. N A .2 The lightning symbol is used as a warning when bodily injury might occur. You must install a roll of thermal-
sensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PIN pad port. The device is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the device near water. V I S I O WARNING E R Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym AC ARM EMV LCD NFC MRA PCI PED PIN USB VPN Definitions Alternating Current Acorn RISC Machine Europay MasterCard and VISA Liquid Crystal Display Near Field Communication Merchandise Return Authorization Payment Card Industry PIN Entry Device Personal Identification Number Universal Serial Bus Verifone Part Number 6 CARBON MOBILE 5 INSTALLATION GUIDE Device Overview CHAPTER 1 This chapter provides a brief description of the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. The Verifone Carbon Mobile 5 device is a best-in-class, single-screen commerce solution. A secure wireless handheld mobile payment device that allows merchants to process credit/debit card transactions anywhere. In combination with Verifone Connect digital services, it offers checkout, payment, and the ability to run Android apps, like loyalty and inventory. It also enables clients to remotely monitor and update their device using Verifones estate management solution. The Verifone Carbon Mobile 5 device supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for maximum security. The Verifone Carbon Mobile 5s small, sleek, design makes it easily pocketable while supporting all payment methods - magnetic stripe, EMV, and NFC/CTLS, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy to read color touch screen supports all payment related user interactions, including secure PIN entry. NOTE Verifone ships two variants of the Verifone Carbon Mobile 5 device for different markets. Your device may have different features described in this section. The Verifone Carbon Mobile 5 device has two variants:
Verifone Carbon Mobile 5 Verifone Carbon Mobile 5 with Printer The two variants (Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer) differ in memory size, front camera, battery size and printer. CARBON MOBILE 5 INSTALLATION GUIDE 7 DEVICE OVERVIEW 1 Figure 1 Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer Key Features and Benefits Features Cortex A7 Quad Core, 1.1GHz
(QCOM 8909),
(QCOM MSM8909) 1 GB RAM (option for 2 GB) 8 GB Flash (option for 16 GB) Secure processor:
128 MB DRAM, 256 MB Flash 5" (720 1280) HD IPS LCD touchscreen On-screen, Navigator possible Processor Memory Display Keypad Printer SKU 8 CARBON MOBILE 5 INSTALLATION GUIDE Verifone Carbon Mobile 5 Yes Yes Yes Yes NA Verifone Carbon Mobile 5 with Printer Yes Yes Yes Yes Yes DEVICE OVERVIEW Yes Yes Loudspeaker Microphone Loudspeaker Microphone Optional 3.5mm Headset Jack Yes Yes Yes Yes Yes Yes MSR SCR CTLS Payment Audio Communication Peripheral Ports Camera 4G LTE 3G 2G Bluetooth 4.2 BLE, 2.4 GHz + 5.8 GHz WiFi, 802.11 a, b, g, n, GPS, GLONASS USB-C OTG Charging pins 5 MP Auto-focus Fast scanner LED aimer LED torch Optional 2 MP front QR/
barcode scanner Barcode reader Yes Yes Removable battery provides 300 CTLS transactions over 10.5 hrs. Battery Dimensions 4000-mAh 6200-mAh Length: 165.7 mm Width: 77.9 mm Height: 15.8 mm Weight: 275 g Length: 184.29 mm Width: 77.9 mm Height: 32.7 mm 59.55(Head) Weight: 495 g with full paper roll CARBON MOBILE 5 INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Security Power Supply SIM/SAM Card Reader Environmental Yes Yes PCI PTS 5.X-
approved SRED Supports AES DUKPT Up to 5 V 3 A charging 4000 mAh Li-Ion rechargeable battery Up to 5 V 3 A charging 6200 mAh Li-
Ion rechargeable battery Yes Yes Yes Yes Yes Yes 1 Nano SIM, 1 micro SAM or 2nd micro SIM Triple track MSR EMV L1-approved smart card ISO NFC/CTLS Operating temperature: -10 to 50deg C (14deg to 122deg F) Storage temperature:
-25 to 70 C (-13 to 158 F) Relative humidity:
5% to 95%
Non-condensing Printer NA High-speed thermal printer:
30 lps Paper roll: Max 57.65mm Length x Max 40mm Diameter. Features and Benefits Verifone Carbon Mobile 5 provides magnetic-stripe card reader (MSR), smart card
(SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen. Some variants provide additional expansion options such as a bar code scanner and weighing scale, connectivity features: USB, Ethernet as well as power charging and an embedded internal thermal printer (ITP). 10 CARBON MOBILE 5 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits The Verifone Carbon Mobile 5 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, digital PINpad and contactless/NFC support. BT and WiFi Performance The dynamic combination of Bluetooth and Wi-Fi provides convenience to wireless payment with fewer dropped transactions, and flexible point-of-sale options. Modern Application Environment Accepts All Forms of Payment On-the-Go The Verifone Carbon Mobile 5 offers 256 MB flash and 128 MB of dynamic memory allocation for the terminal and 1GB (optional 2GB) of SDRAM, which supports multiple applications. The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. Verifone Carbon Mobile 5 units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations. The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Verifone Carbon Mobile 5 devices. Accommodates all payment types - Magnetic stripe, EMV, Contactless/NFC, and mobile wallets along with a 5 inch color touch screen with digital PIN pad and signature capture. Exceptional Ease of Use The lightweight, compact, stylish, and ergonomic balance provide a convenient payment experience for the user. Horizontal, bi-directional, magnetic stripe card reader at the top of Verifone Carbon Mobile 5 features an enlarged card entrance and delivers optimal card swiping and reading. Easy to hold, easy to carry. The Verifone Carbon Mobile 5 units compact size allows it to easily fit in your pocket and provides lanyard holes, on both sides of the device, to attach wrist/neckbands. Performance and Durability Secure and powerful 300 MHz processing encrypts and completes transactions quickly. High-capacity, lithium-ion rechargeable battery for CM5 only (4.4 V / 4000 mAh) that easily supports a full 16-hour business day on a single charge. The USB-C port allows for convenient product charging as well as connection to accessories, and Android, iOS, and Windows devices. Drop-tested up to 1.2m on marble floor surface. This device has 256MB Flash, 128MB SDRAM of memory. Security PCI PED 5.X approved for PIN-based transactions CARBON MOBILE 5 INSTALLATION GUIDE 11 DEVICE OVERVIEW Features and Benefits TLS/SSL protocols Direct key injection using industry standard HSMs VeriShield Retain VeriShield Remote Key Verifone Secure Data VeriShield Total Protect MasterCard TQM EMV L1 and L2 ISO7816-3, ISO7816-10, and EMV 4.3 standards IPP8 functionality plus multiple AES DUKPT engines Connectivity USB host/ device port 1 USB Type-C Receptacle (can be used for charging) Support Android UART software debug (TXD, RXD) Support Secure Processor UART software debug (TXD0, RXD0) Android USB 2.0 HighSpeed Host/Client Support Secure Processor USB 2.0 HighSpeed Host/Client Support 5V/500mA for external USB peripherals USB host or device is configured by Software Smart device communication is through USB-C The Verifone Carbon Mobile 5 USB-C port is on the right hand side Cellular (wireless communication) 4G LTE (3GPP R8 Cat.4 FDD and TDD) 3G UMTS (3GPP R8 DC-HSDPA/HSPA+/HSDPA/HSUPA/WCDMA) 2G GSM (R99/GPRS/EDGE) Bluetooth (wireless communication) Bluetooth 4.2 (BR/EDR+BLE) RF transmitter output power Class 1 RF receiver GFSK typical -90dBm,/4 PSK typical -90dBm, 8-DPSK typical -
83dBm WiFi (wireless communication) WiFi 2.4GHz/5GHz dual band, 802.11 a/b/g/n Charger IC Single cell or dual parallel cell switching mode Li-Ion battery charger 12 CARBON MOBILE 5 INSTALLATION GUIDE DEVICE OVERVIEW Features and Benefits Power path management integrated Programmable charging parameters Support dual inputs from either charging pins or USB connector Main Battery Removable battery Nominal capacity/voltage: 4000mAh/3.85V (CM5) or 6200mAh/3.7V (CM5P Printer) Fuel Gauge Host-side fuel gauge with Coulomb counter function Exceptional Ease of Use Capacitive touch-screen UI access for merchant and customer The contactless (CTLS) functionality offers a convenient payment option for consumers The triple-track, high-coercivity card reader handles most magnetic stripe cards EMV card reader ensures secure payment option Large 5-inch LCD displays The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams Uses Max 57.65 mm Length x Max 40 mm Diameter paper rolls, prints at 100 mm/sec CARBON MOBILE 5 INSTALLATION GUIDE 13 DEVICE OVERVIEW Features and Benefits 14 CARBON MOBILE 5 INSTALLATION GUIDE Device Setup CHAPTER 2 Installing or Replacing MSAM Cards This chapter describes the device setup procedure. You will learn about:
Usage Guidelines Unpacking the Shipping Carton Examining Verifone Carbon Mobile 5 Device Features Examining Connection Port Examining Connection Port Using the Battery Connecting the Terminal Power Pack Charging the Battery Using the Smart Card Reader Using the Magnetic Card Reader Using the CTLS Reader Loading a Paper Roll in Device with Printer Usage Guidelines Environmental Factors Use the following guidelines when using your Verifone Carbon Mobile 5. Select a flat support surface, such as a countertop or table, place the device. Please store your Verifone Carbon Mobile 5 device in a dry area:
Operation temperature is -10--50 degree Celsius ( 14--122 F). Storage temperature is -25--70 degree Celsius (-13--158 F). Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. CAUTION The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. CARBON MOBILE 5 INSTALLATION GUIDE 15 DEVICE SETUP Unpacking the Shipping Carton Personal Security Considerations Electrical Considerations The Verifone Carbon Mobile 5 can be used as handover device. Always exercise extreme caution when conducting transactions especially during PIN entry. Hand the Verifone Carbon Mobile 5 directly to the cardholder for PIN entry. Encourage the cardholder to hold the Verifone Carbon Mobile 5 close to avoid others from seeing the information entered. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the device near water or in moist conditions. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Verifone Carbon Mobile 5 is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1 Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 2 Remove and inspect the following items:
Verifone Carbon Mobile 5 unit USB-C to USB cable Paper roll NOTE Verifone ships variants of the Verifone Carbon Mobile 5 for different markets. Your unit may have different options or accessories described in this section. 3 Remove all plastic wrapping from the unit and other components. 4 Remove the clear protective film from the display. CAUTION Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. 16 CARBON MOBILE 5 INSTALLATION GUIDE DEVICE SETUP Examining Verifone Carbon Mobile 5 Device Features 5 Save the shipping carton and packing material for future repacking or storing the device. NOTE Charge the Verifone Carbon Mobile 5 device for eight hours before initial use. The Verifone Carbon Mobile 5 device comes with an extra battery, that will power the security circuit of the device, in case the device is tampered, and the main battery fails to charge. This extra battery has a life of 2 yrs. Ensure not to store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery. Examining Verifone Carbon Mobile 5 Device Features Before you continue the installation process, familiarize yourself with the features of the Verifone Carbon Mobile 5 (See Figure 2.) Front Panel The front panel includes the following features:
1 1 Figure 2 Verifone Carbon Mobile 5 (Front Panel) The Verifone Carbon Mobile 5 device has a colored capacitive-touch LCD Display A smart card reader built into the top of the device to process smart card-
based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader. A magnetic card reader built into the bottom part of the device for performing debit or credit card transactions. The card can be swiped from either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 7. The Verifone Carbon Mobile 5 device has a power/charging indicator. ALL LED's to indicate CTLS, EMV, MSR, BT, and Wi-Fi are shown ON the display. CTLS around the display for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader. CARBON MOBILE 5 INSTALLATION GUIDE 17 DEVICE SETUP Installing or Replacing MSAM Cards Installing or Replacing MSAM Cards When you first receive your Verifone Carbon Mobile 5, you may need to install one or more MSAM cards, or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. NOTE Verifone ships variants of the Verifone Carbon Mobile 5 for different markets. Your unit may have different options or accessories described in this section. To Install or replace MSAMs/MSIMs FOR CM5 1 Turn off the Verifone Carbon Mobile 5 device. 2 Place the device face down on a soft, clean surface to protect the display from scratches. 3 Remove the battery cover from the bottom and provide access to the MSAM card slot. 4 Remove any previously installed MSAM cards from the cardholder by pulling out the MSAM in a horizontal direction. card is fully inserted. 5 Insert a MSAM card (with contacts face down) by carefully sliding it into the slot until the 6 Make sure the card orientation is matching with the icon engraved in the housing. 7 Place the battery cover. FOR CM5P 1 Turn off the Verifone Carbon Mobile 5 device. 2 Place the device face down on a soft, clean surface to protect the display from scratches. 3 Remove the battery cover from the bottom corners. 4 Remove the primary battery from the battery compartment, but keep the battery connected. 5 Remove any previously installed MSAM cards from the cardholder by pushing down on the Nano-SIM icon (or actual Nano-SIM card) and pulling out the MSAM in horizontal direction. 6 Insert a MSAM card (with contacts face down) by carefully sliding it into the slot until the card is fully inserted. 7 Make sure the card orientation is matching with the icon engraved in the housing. 8 Place the primary battery. 9 Place battery cover. 18 CARBON MOBILE 5 INSTALLATION GUIDE Examining Connection Port The Verifone Carbon Mobile 5 device has one primary USB-C port used for power and download. DEVICE SETUP Examining Connection Port USB-C USB-A Figure 3 The Verifone Carbon Mobile 5 Primary USB-C Port Using the Battery The Verifone Carbon Mobile 5 device uses a single cell Li-Polymer battery or a dual cell Li-Ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). Battery Features The following are features of the battery:
Single Li-Polymer cell for CM5 and two Li-Ion cells for CM5 printer. A safety circuit that:
NOTE Prevents cell damage from overcharge, over-discharge, or overheating Activates when the battery is left in an unused device for extended periods Charge the Verifone Carbon Mobile 5 device for eight hours before initial use. The Verifone Carbon Mobile 5 device comes with an extra battery that will power the security circuit of the device in case, the device is tampered, and the main battery fails to charge. This extra battery has a life of 1 year. Do not store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery. Disconnecting and unplugging the device power pack, reduces the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the Verifone Carbon Mobile 5 device off when not in use. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet. CARBON MOBILE 5 INSTALLATION GUIDE 19 DEVICE SETUP Connecting the Terminal Power Pack Manual Startup Hold the start button for about 3 seconds until the device displays the startup screen. NOTE Once the device is powered up, The Verifone ADK MAC screen is displayed. Manual Shutdown Hold the start button for about 1 second until the message is displayed on the screen. Touch the "Off" selection to turn off. NOTE The screen is blank when the device has no power. Connecting the Terminal Power Pack Connect the Verifone Carbon Mobile 5 device to the provided USB cable and insert the other end into any USB charger head for initial charging. CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) You can use any standard USB charger. WARNING Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost. Each Verifone Carbon Mobile 5 device comes with a power supply cable, USB-A to USB-C cable is used to connect the device directly to an USB outlet to charge the battery. The Verifone Carbon Mobile 5 unit is equipped with an USB capable universal port. 20 CARBON MOBILE 5 INSTALLATION GUIDE DEVICE SETUP Loading a Paper Roll in Device with Printer To Connect the Terminal Power Supply 1 Insert the USB-C to the Verifone Carbon Mobile 5 and USB-A port to the power supply or Desktop. USB-A USB-A Figure 4 Verifone Carbon Mobile 5 Power Supply Connection TIP To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Loading a Paper Roll in Device with Printer Install a paper roll before you can process transactions that require a receipt. The Verifone Carbon Mobile 5 Printer Stand uses a roll of 58 mm x 40 mm, single-
ply, thermal-sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. NOTE A message is always displayed to indicate when the printer is out of paper. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. To install a paper roll 1 Hold both sides of the paper door, which is on the upper corner of the device and open the paper door by pulling outside (See below Figure 5-A). CARBON MOBILE 5 INSTALLATION GUIDE 21 DEVICE SETUP Charging the Battery 2 Remove any partial roll of paper in the tray.
Figure 5 3 Loosen the glued leading edge of the new paper roll or remove the protective Steps to Install a Paper Roll in Verifone Carbon Mobile 5 strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the top of the roll. 5 Pull the paper past the printer door. 6 Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door. 7 With the printer paper extending outside, close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door. Charging the Battery After unpacking your Verifone Carbon Mobile 5 device, connect the power pack to the unit for eight hours or until fully charged. Refer to the Using the Battery section for more details. Battery Life Charging and discharging the battery will cause normal wear on the battery. WARNING Do not dispose batteries in a fire. Li-Polymer and Li-Ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. Using the Smart Card Reader Insert the smart card to proceed with the EMV transaction. EMV supports credit card and debit card transactions. To Conduct a Smart Card Transaction 1 Position the smart card with the contacts facing upward (see illustration below). 22 CARBON MOBILE 5 INSTALLATION GUIDE DEVICE SETUP Using the Magnetic Card Reader 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.
Using the Magnetic Card Reader To Conduct a Debit or Credit Card Transaction Figure 6 Inserting a Smart Card Use the magnetic stripe reader to perform credit and debit card transactions. 1 Position the card with the magnetic stripe facing backwards. 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device, as shown in the illustration below.
Figure 7 3 Swipe the card through the magnetic card reader. Using Magnetic Stripe Card CARBON MOBILE 5 INSTALLATION GUIDE 23 DEVICE SETUP Using the CTLS Reader Using the CTLS Reader The Verifone Carbon Mobile 5 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the display.
Figure 8 Using the CTLS Reader 24 CARBON MOBILE 5 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses the power requirements and dimensions of the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices. Temperature Operating Environment:
Temperature: -10C to 50C (14 F to 122 F) Relative humidity: 5% to 95% RH non-condensing Non-Operating Environment:
Temperature: -25C to 70C (-13F to 158F) Relative humidity: 5% to 95% RH non-condensing Android Memory RAM: 1GB (option for 2GB) Secure processor: 128 MB DRAM, 256 MB Flash Flash: 8GB (option for 16GB) Triple-track Magnetic Stripe Card Supports bi-directional card read Swipe speed at 10 IPS to 40 IPS Smart Card Reader Non-sliding Card conserving plated landing contacts SAM Requirements 1 SAM slot ID-000 format CARBON MOBILE 5 INSTALLATION GUIDE 25 SPECIFICATIONS Technical Specifications Display 5" (720 1280) HD IPS LCD touchscreen Input power rating: 5 V DC, 2 A Unit Power Requirement Charging via USB-C to and external dock connector Rechargeable battery Verifone Carbon Mobile 5 - 3900 to 4000 mAh Li-Polymer rechargeable battery Verifone Carbon Mobile 5 with Printer - 6200 mAh Li-Ion rechargeable Verifone Carbon Mobile 5 with Printer 184.29 mm 77.9 mm 32.7 mm handle/59.55 mm 495 g with full paper roll battery External Dimensions Verifone Carbon Mobile 5 Length Width Height Drum Paper roll Weight 165.7 mm 77.9 mm 15.8 mm 275 g (for non-printer) Communication BT 4.2 BLE (Bluetooth Low Energy) WiFi 2.4GHz/5GHz (A/B/G/N) SIM/SAM 1 Nano SIM 1 micro SAM or 2nd micro SIM Audio Optional headset jack (Verifone Carbon Mobile 5 with Printer only) Loudspeaker, microphone Camera 5 MP, auto-focus Fast scanner LED aimer LED torch 26 CARBON MOBILE 5 INSTALLATION GUIDE SPECIFICATIONS Technical Specifications Optional 2 MP front QR/barcode scanner Printer Verifone Carbon Mobile 5 with Printer High-speed thermal printer: 30 lps paper roll: Max 57.65mm Length x Max 40mm Diameter CARBON MOBILE 5 INSTALLATION GUIDE 27 SPECIFICATIONS Technical Specifications 28 CARBON MOBILE 5 INSTALLATION GUIDE CHAPTER 4 Maintenance The Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer devices have no user-maintainable parts. It can, however, be cleaned. Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly on the device display. Magnetic Card Reader Dirt accumulation can lead to MSR reading problems unless you clean the magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending on usage). Clean the MSR using commercially available card reader cleaning cards or using Verifones recommended MSR-cleaning card (PN 02746-02). NOTE If using a commercially available cleaning card, use ONLY an approved MSR cleaning card made specifically for POS MSR terminals or Petroleum MSR card readers. Smart Card Reader Do not attempt to clean the Smart Card Reader (SCR). Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider. CAUTION If you find foreign objects in the SCR, send your terminal to a Verifone authorized repair center. Do not use Verifones recommended MSR-cleaning card (PN 02746-02) or commercially available card reader cleaning cards with the SCR. CARBON MOBILE 5 INSTALLATION GUIDE 29 MAINTENANCE Additional Safety Information Additional Safety Information The following is additional information for your safety in using this device. WARNING Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as gas stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. 30 CARBON MOBILE 5 INSTALLATION GUIDE CHAPTER 5 Verifone Service and Support For Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer problems, contact your local Verifone representative or service provider. For Verifone Carbon Mobile 5 product service and repair information:
USA Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Returning a Device for Service Before returning the device, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement
(U.S. customers only). NOTE Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for service 1 Get the following information from the on the box or underneath the plastic rear shell. You have to remove the white plastic shell from the rear of the device to expose the printed labels or get the information from the labels on the box. at the back of each Verifone Carbon Mobile 5 to be returned:
Product ID, including the model and part number. For example, Verifone Carbon Mobile 5 and M087-XXX-XXX-XXX. Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.). b Address a fax to Verifone MRA Department. include the model and part number(s) CARBON MOBILE 5 INSTALLATION GUIDE 31 VERIFONE SERVICE AND SUPPORT Accessories and Documentation Include a telephone number where you can be reached and your fax number. c Complete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm. Address the Subject box to Verifone MRA Department. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items:
Assigned MRA number(s). Verifone serial number assigned to the device you are returning for service or repair (device serial numbers are located at the back of the unit. Shipping documentation, such as air bill numbers used to trace the shipment. Model(s) returned (model numbers are located on the Verifone label at the bottom of the white plastic shell or box labels. Verifone produces the following accessories and documentation for the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer. When ordering, please take note of the part number. Verifone online store at www.estore.verifone.com USA Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your Verifone representative Verifone Certified Power Adapter Verifone MSR Cleaning Kit PWR087-300-01-A 02746-01 Accessories and Documentation Accessories Documentation Verifone Carbon Mobile 5 Certifications and Regulations Sheet VPN -DOC278-001-EN-A Verifone Carbon Mobile 5 Quick Installation Guide VPN -DOC278-002-EN-A Verifone Carbon Mobile 5 with Printer Quick Installation Guide VPN -DOC278-01-002-EN-A 32 CARBON MOBILE 5 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Verifone Carbon Mobile 5 successfully. Typical examples of malfunction you may encounter while operating your Verifone Carbon Mobile 5 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. NOTE The Verifone Carbon Mobile 5 comes equipped with tamper-evident labels. The Verifone Carbon Mobile 5 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not Start Device Display Does Not Show Correct/
Readable Info Ensure that the battery charge state is not below the critically low level. Recharge the battery. Connect the Verifone Carbon Mobile 5 into a known-good power supply (if available) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. CARBON MOBILE 5 INSTALLATION GUIDE 35 TROUBLESHOOTING GUIDELINES Battery Does Not Charge Battery Does Not Charge The Verifone Carbon Mobile 5 battery must initially receive a full charge to ensure proper operation. NOTE Allow the Verifone Carbon Mobile 5 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. Li-Polymer and Li-Ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit. Disconnecting and unplugging the device power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. Conserve battery power by turning the Verifone Carbon Mobile 5 device off when not in use. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet. The Verifone Carbon Mobile 5 device automatically shuts off when the battery reaches the critically low charge state. Please charge the device once a week even when the device is not in use. Blank Display When the Verifone Carbon Mobile 5 device display screen does not show correct or clearly readable information:
When the battery connection has some connection issue. Connect to the charger. If the problem persists, contact your local Verifone service provider. If the display doesn't turn on, press and hold the power key for 8-10 seconds. Transactions Fail to Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the Verifone Carbon Mobile 5 card reader, the black magnetic stripe on the card should face down and outward (see Figure 7). Process a transaction manually. If the manual transaction works, the problem may be a defective card reader. Contact your Verifone distributor or service provider. 36 CARBON MOBILE 5 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail to Process CARBON MOBILE 5 INSTALLATION GUIDE 37 APPENDIX 7 Caution and Warning Messages Verifone Carbon Mobile 5 Caution and Warning Messages Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Table 1 Notice Caution Caution and Warning Messages Chapter English Text Setup Page page 12 Warning Setup page 13 Caution Setup page 15 The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. French Text Le terminal est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. Ne pas utiliser une unit qui a t altr ou endommag. Cet appareil est quip d' tiquettes inviolables. Si une tiquette ou d'un composant semble endommag, avertissez immdiatement la compagnie de navigation et votre reprsentant ou du prestataire de services Verifone. Respecter les prcautions standard lors de la manipulation des appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager cet quipement. Verifone recommande d'utiliser un bracelet anti-
statique la terre. CARBON MOBILE 5 INSTALLATION GUIDE 38 CAUTION AND WARNING MESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages Table 1 Notice Caution Caution and Warning Messages (continued) English Text Chapter Setup Page page 15 Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Do not dispose batteries in a fire. Li-Polymer and Li-Ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Avoid touching the contacts of the Verifone Carbon Mobile 5 battery. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. French Text Utilisation d'une alimentation mal class peut endommager le terminal ou de l'empcher de travailler comme spcifi. Avant de dpannage, assurez-vous que l'alimentation est utilis pour alimenter le terminal correspond aux exigences spcifies sur le fond de la borne. (Voir le, Caractristiques, pour les caractristiques de l'alimentation.) Obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. Ne pas brancher le bloc d'alimentation une prise extrieure ou exploiter le terminal l'extrieur. Dconnexion de l' alimentation lors d'une transaction peut entraner des fichiers de donnes de transaction non encore stockes dans la mmoire terminal pour tre perdu. Pour se protger contre de possibles dommages causs par la foudre et les surtensions lectriques, pensez installer un protecteur de surtension. Ne jetez pas les batteries au feu. Les batteries Li-ion doivent tre recycles ou limines correctement. Ne jetez pas les batteries Li-ion dans les sites de dchets municipaux. Ne jamais utiliser de diluant, le trichlorthylne ou des solvants base de ctone - ils peuvent dtriorer les pices en plastique ou en caoutchouc. vitez de toucher les contacts de la batterie Verifone Carbon Mobile 5. Les huiles de doigt ternissent les contacts, provoquant de mauvaises connexions. Lorsque vous utilisez une batterie et que la transmission de donnes est incorrecte ou incomplte, nettoyez les contacts. Warning Setup page 15 Warning Setup Page 16 Caution Maintenance and Cleaning page 23 Caution Maintenance and Cleaning page 23 39 CARBON MOBILE 5 INSTALLATION GUIDE CAUTION AND WARNING MESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages Table 1 Notice Caution Caution and Warning Messages (continued) English Text Chapter Troubleshooting Guidelines Page Page 27 Caution Troubleshooting Guidelines Page 27 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. French Text Utilisation d'une alimentation mal class peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dpannage, assurez-vous que l'alimentation utilise pour alimenter l'unit correspond aux exigences spcifies (voir spcifications pour les caractristiques de l'alimentation ). Si non, obtenir l'alimentation nominale approprie avant de continuer avec le dpannage. CARBON MOBILE 5 INSTALLATION GUIDE 40 CAUTION AND WARNING MESSAGES Verifone Carbon Mobile 5 Caution and Warning Messages 41 CARBON MOBILE 5 INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com Carbon Mobile 5 Installation Guide Verifone Part Number DOC278-003-EN-A, Revision A
1 2 3 4 | User Manual-statement | Users Manual | 21.36 KiB |
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
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FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. Radiation Exposure Statement:
The product comply with the FCC portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2019-07-21 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
3 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | ||
4 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 | Effective |
2019-07-21
|
||||
1 2 3 4 | Applicant's complete, legal business name |
VeriFone Inc
|
||||
1 2 3 4 | FCC Registration Number (FRN) |
0022825988
|
||||
1 2 3 4 | Physical Address |
1400 West Stanford Ranch Road Suite 200
|
||||
1 2 3 4 |
Rocklin, California 95765
|
|||||
1 2 3 4 |
United States
|
|||||
app s | TCB Information | |||||
1 2 3 4 | TCB Application Email Address |
t******@siemic.com
|
||||
1 2 3 4 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 3 4 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
app s | FCC ID | |||||
1 2 3 4 | Grantee Code |
B32
|
||||
1 2 3 4 | Equipment Product Code |
CM5PW
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 | Name |
D**** P******
|
||||
1 2 3 4 | Title |
Director, Engineering
|
||||
1 2 3 4 | Telephone Number |
916-6********
|
||||
1 2 3 4 | Fax Number |
916-6********
|
||||
1 2 3 4 |
D******@verifone.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 2 3 4 | DTS - Digital Transmission System | |||||
1 2 3 4 | NII - Unlicensed National Information Infrastructure TX | |||||
1 2 3 4 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
1 2 3 4 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Server | ||||
1 2 3 4 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 | Purpose / Application is for | Original Equipment | ||||
1 2 3 4 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 | Grant Comments | Power output listed is conducted. The highest reported SAR for product specific (10 g SAR) is 0.14 W/kg. | ||||
1 2 3 4 | Power output listed is conducted. The highest reported SAR for product specific (10 g SAR) is 0.76 W/kg. This device supports 20 MHz bandwidth modes. | |||||
1 2 3 4 | Output Power listed is the maximum conducted output power. The highest reported SAR for product specific (10 g SAR) is 0.48 W/kg. This device supports 20 and 40 MHz bandwidth modes. | |||||
1 2 3 4 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 | Firm Name |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
||||
1 2 3 4 | Name |
E****** L****
|
||||
1 2 3 4 | Telephone Number |
+886-********
|
||||
1 2 3 4 | Fax Number |
+886-********
|
||||
1 2 3 4 |
e******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0100000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2412 | 2462 | 0.122 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15C | CC | 2402 | 2480 | 0.001 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15E | CC | 5180 | 5240 | 0.015 | |||||||||||||||||||||||||||||||||||
3 | 2 | 15E | CC ND | 5260 | 5320 | 0.015 | |||||||||||||||||||||||||||||||||||
3 | 3 | 15E | CC ND | 5500 | 5700 | 0.014 | |||||||||||||||||||||||||||||||||||
3 | 4 | 15E | CC | 5745 | 5825 | 0.013 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15C | CC | 13.56000000 | 13.56000000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC