FCC ID: B32OMNI3600 Wireless Handheld Point of Sale Terminal

Omni 3600 Installation Guide NOTE It is recommended that the power pack be plugged into a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. To connect the Omni 3600 base to power (Figure 3):

1 2 3 Insert the round barrel connector into the power port (icon at right) on the far right of the Omni 3600 base. Insert the power cable into the power pack. Plug the power cable into a wall outlet or surge protector. When the Omni 3600 base is powered, the far-right LED (icon at right) lights steady green. Omni 3600 Terminal Docking Place the Omni 3600 terminal in the docking cradle

(Figure 21) to recharge the terminal smart battery, establish communications connections for data transfers, and communicate with peripheral devices. NOTE The Omni 3600 terminal will not turn off or enter sleep mode while docked on the Omni 3600 base. This ensures that the unit is not placed into sleep mode during data transfers. The unit must be turned off manually when docked on the Omni 3600 base. See Turn On/Off the Omni 3600 Terminal. Spare Smart Battery Pack Spare smart battery packs for the Omni 3600 terminal can be ordered from VeriFone. See Accessories and Documentation for ordering information. To charge a smart battery, place the 39 Omni 3600 Installation Guide smart battery into the Omni 3600 base spare smart battery dock as shown in Figure 24. The smart battery dock is keyed so that the smart battery can only be inserted in one way. Figure 24 Spare Smart Battery Docking Keep a spare smart battery charging in the Omni 3600 base battery dock to ensure that a fully charged battery is always available. NOTE Before use, allow a smart battery to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the smart battery receives a full charge. Omni 3600 Base Communications Ports The communications ports are located on the back of the Omni 3600 base (see Figure 25). When the Omni 3600 terminal is docked in the Omni 3600 base, a communication port in the terminal is opened, and data can transfer from the 40 Omni 3600 Installation Guide Omni 3600 terminal back and forth through the Omni 3600 base over the modem or ISDN connection to and from your service provider or merchant contact. NOTE The Omni 3600 base must be plugged into power to establish communications connections. ISDN MODEL TELCO MODEL TELSET PORT TELCO PORT RS-232 RS-232 RS-232 PORT PORT PORT POWER PORT ISDN PORT RS-232 PORT POWER PORT Figure 25 Omni 3600 Base Connection Ports WARNING Do not remove the Omni 3600 terminal from the Omni 3600 base during data transfers. This terminates the connection and data loss may result. 41 Omni 3600 Installation Guide Telephone Line Ports There are two RJ11-type modular phone jacks (Figure 25) to connect the Omni 3600 base to a telephone line:

The first port is identified by a telephone-shaped Telset icon (shown at right). Use this port to connect a telephone to the terminal

(pass-through connection) The second port is identified by the Telco icon shown at right. Use this port to directly connect the Omni 3600 series terminal to a telephone wall jack Telephone Line Connections To make a direct connection, connect a telephone cord from the Telset port on the Omni 3600 base directly to a telephone wall jack (Figure 26). Do not string the telephone cord across a walkway or place it so as to interfere in high-traffic areas. With a direct connection, the phone line is dedicated to the terminal. Figure 26 Direct Connection 42

Omni 3600 Installation Guide Pass-through connection Run a telephone cord from the Telco port on the Omni 3600 base to the RJ11 jack on a standard telephone (Figure 27). Do not string the telephone cord across a walkway or place it so as to interfere in high-

traffic areas. With a pass-through connection, the phone line is busy during downloads. Figure 27 Pass-through Connection ISDN Connections The ISDN port is identified by the Telco icon shown at right. Use the ISDN port (Figure 25) to establish a 64-Kbps digital connection to your service provider. Omni 3600 bases equipped with ISDN ports do not have a telset port and cannot provide a pass-through connection. 43 Omni 3600 Installation Guide Peripheral Devices The Omni 3600 base supports a line of VeriFone peripheral devices designed to use with point-of-sale terminals. Use the RS-232 port on the back panel of the Omni 3600 base to connect these optional devices. The following sections discuss the optional devices supported by the Omni 3600. Other optional devices may be supported. For more information, please contact your VeriFone distributor. Optional Peripheral Device Port Right of the RJ11 ports is a RJ45-type modular jack (serial port), labeled RS232:

The RS232 serial port (icon shown at right) connects a VeriFone CR 600 check reader or other peripheral device to the Omni 3600 base The Omni 3600 base does not support external PIN pad devices. Check Readers Supported The Omni 3600 base supports two VeriFone check readers:

CR 600 and CR 1000i. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. Figure 28 provides an example of a peripheral connection. 44

Omni 3600 Installation Guide Figure 28 Example Peripheral Connections External Printers Supported Although the Omni 3600 has an internal thermal printer (see Paper Installation), it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 3600 base supports three VeriFone external printers: P250, P350, and P900. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. External printer connections are through the same port as check readers (see Figure 28). 45 Omni 3600 Installation Guide Maintenance This section discusses keeping the Omni 3600 terminal and Omni 3600 base clean. For normal dirt, use a clean cloth slightly dampened with water and a drop or two mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, acetone, trichloroethylene, or ketone-based solvents these chemicals can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. Base Contacts It is important that the exposed contacts in the docking cradle of the base stay clean and unbent. Gently swab the contacts with alcohol or contact cleaner to remove dirt. CAUTION Avoid touching the contacts in the raised area in the center of the base. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked or there is a high occurrence of bad or incomplete data transfers, clean the contacts. Smart Card Reader CAUTION Do not attempt to clean the smart card reader. Doing so may void your warranty. For smart card reader service, contact your VeriFone distributor or service provider. 46 Omni 3600 Installation Guide Troubleshooting VeriFone follows stringent quality control standards in the manufacture of Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions. NOTE The Omni 3600 terminal comes equipped with tamper-

evident labels. Do not, under any circumstance, attempt to disassemble the terminal. Smart Card The smart card implementation is a proprietary hardware solution that has no serviceable parts. Troubleshooting Guidelines The troubleshooting guidelines provided in the following section identify various problems and suggest appropriate corrective action(s). If you have problems operating your Omni 3600 terminal, please read through these troubleshooting examples. If the problem persists or if it is not described below, contact your local VeriFone representative for assistance. During normal, day-to-day operation of your Omni 3600 terminal, it is possible that minor malfunctions may occur. Here are some examples of possible problems, and steps you can take to resolve them. 47 Omni 3600 Installation Guide NOTE Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may void the product warranty. Terminal Does Not Start Ensure that the smart battery charge state is not below the critically low level. Recharge or replace the smart battery. Ensure that you pressed the ENTER/ON key for approximately 3 seconds, until the unit lit up. Terminal Does Not Turn Off The Omni 3600 terminal will not shut off or go into sleep mode while docked in the Omni 3600 base. You must turn off a docked Omni 3600 terminal manually or remove the Omni 3600 terminal from the Omni 3600 base to allow it to enter sleep mode. Terminal Display Does Not Show Correct or Readable Information Recharge or replace the battery. Dock the Omni 3600 terminal in a Omni 3600 base (if you have one). Check all cable connections and verify that the telephone line is properly connected. If the problem persists, contact your local VeriFone representative for assistance. 48

Omni 3600 Installation Guide Smart Battery Will Not Charge NOTE Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. The smart battery must initially receive a full charge and then full discharge to calibrate its full charge capacity. This operation is performed at manufacture; however, it is recommended that the battery receive a full charge/discharge once a year. NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. Telephone Line Connection Does Not Work Properly Check the telephone line cord-to-base connections, and all telephone connections. Check the telephone line cord. If you are using a pass-through (Telset) connection, check that the telephone handset is seated properly in its cradle. Also, check the line using another telephone base unit. If the other telephone works, have the defective telephone repaired or replaced. If you are using a direct (Telco) connection, check the Telco cable by plugging it into a working telephone and listening for a dial tone. If this test does not work, replace the Telco cable. If it is determined that the telephone line is dead, 49

Omni 3600 Installation Guide contact your local telephone company to check the status of the line. If the problem persists, contact your local VeriFone representative for assistance. Printer Does Not Work Check battery status. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. Check if the printer is out of paper. Open the paper roll cover and install a new roll of printer paper. If the problem persists, contact your local VeriFone representative for assistance. Serial Port Does Not Work Check the power cable connection. Ensure the outlet has power. The serial port on the back panel of the Omni 3600 base is identified by the RS232 icon. Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question. The cable connecting the optional device to the Omni 3600 base serial port may be defective. Try a different serial cable. If the problem persists, contact your local VeriFone representative for assistance. 50

Omni 3600 Installation Guide Terminal Does Not Process Transactions There are several possible reasons why the terminal may not be processing transactions. Use the following steps to check troubleshoot failures. Step 1: Check the magnetic card reader Perform a test transaction using several different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the Omni 3600 card reader, the black, magnetic stripe on the card should face down, away from the keypad. Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider. If the manual transaction does not work, proceed to Step 4. Step 2: Check the smart card reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly. The chip on the card should be facing up and inward. Ensure the MSAM cards are properly inserted in the cardholders and the cardholders are properly secured (see Install/Replace MSAM Cards). Process the transaction manually using the keypad instead of the card reader. If the manual transaction processes, the problem may lie with the card reader. Contact your VeriFone distributor or service provider. If the manual transaction does not process, proceed to Step 4. 51

Omni 3600 Installation Guide Step 3: Check the signal strength on-screen (SoftPay) Signal-strength indicator displays at least one bar to indicate connectivity to radio network. Check antenna connection. Ensure that the radio has been activated by your service provider. Step 4: Check the telephone line Connect to a working telephone and check for a dial tone. If there is no dial tone, replace the Telco cable. If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local VeriFone representative for assistance. Keypad Does Not Respond Check the display panel. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Terminal Display Does Not Show Correct or Readable Information. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative for assistance. 52

Omni 3600 Installation Guide VeriFone Service and Support For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone representative or service provider. For Omni 3600 product service and repair information:

United States: VeriFone Service and Support Group, 1-800-834-9133, MondayFriday, 8 A.M.7 P.M. eastern time International: Contact your local VeriFone representative For Omni 3600 supplies:

VeriFone online store at www.store.verifone.com United States: VeriFone Customer Development Center, 1-800-233-0522, MondayFriday, 7 A.M.5 P.M. mountain time International: Contact your local VeriFone representative Return a Terminal, Base, or Smart Battery Before returning an Omni 3600 terminal, Omni 3600 base, or smart battery to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Omni 3600 terminals or Omni 3600 bases for repair or replacement (U.S. customers only):

NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. 53

Omni 3600 Installation Guide 1 Gather the following information from the printed labels

(Figure 29) on the bottom of each Omni 3600 terminal and Omni 3600 base you are returning:

Product ID, including the model and part number. For example, OMNI 3600 and PTID XXXXXXXX

Serial number (S/N XXX-XXX-XXX) 2 Within the United States, call VeriFone toll-free at 3 800-834-9133. Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department. Include a telephone number where you can be reached and your fax number. Please print clearly to the attention of the VeriFone MRA Dept. and send your fax to 502-329-5947 (U.S.). You will be issued an MRA number and the fax returned to you. NOTE One MRA number must be issued for each Omni 3600 terminal or Omni 3600 base you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem and provide the shipping address to return the repaired or replacement unit. Keep a record of the following items:

Assigned MRA number(s)

VeriFone serial number assigned to the Omni 3600 terminal or Omni 3600 base you are returning for 6 54 Omni 3600 Installation Guide service or repair (terminal serial numbers are located on the inside of the smart battery compartment; base serial numbers are located on the bottom of the unit)

Shipping documentation, such as airbill numbers used to trace the shipment

Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Omni 3600 terminal or Omni 3600 base) MOBITEX RADIO MODULE LABEL GSM RADIO MODULE LABEL Figure 29 Terminal Information Label Locations SERIAL NUMBER LABEL PTID LABEL 55 Omni 3600 Installation Guide Specifications Power Requirements DC power (all Omni 3600 terminals and Omni 3600 bases):

DC: 19VDC; 3.16A DC power pack (all Omni 3600 terminals and Omni 3600 bases):

Input: 100240 V ~ (100240VAC); 5060 Hz; 1.5A

Output: 19VDC; 3.16A Barrel connector polarity (all Omni 3600 terminals and Omni 3600 bases):

Environmental Omni 3600 terminal:

Operating temperature: 0 to + 50 C (32 to 122 F) Storage temperature: 18 to + 50 C (0 to 122 F) Relative humidity: 15% to 90%; no condensation Omni 3600 base:

Operating temperature: 0 to 55 C (32 to 131 F) Storage temperature: 40 to + 70 C (-40 to 158 F) Relative humidity: 15% to 90%; no condensation 56

Omni 3600 Installation Guide Omni 3600 Terminal Dimensions Height: 78.5 mm (3.09 inches)

Width: 150 mm (5.9 inches) Length: 294.7 mm (11.6 inches) Weight Terminal weight: 0.77 kg (1.7 lb)

Shipping weight: 1.4 kg (3.0 lb): The shipping weight for the Omni 3600 terminal includes: shipping carton, one terminal, power pack and cable, one smart battery, paper roll, and one Omni 3600 Quick Installation Guide. Base weight: 0.36 kg (0.8 lb)

Shipping weight: 1.0 kg (2.2 lb): The shipping weight for the Omni 3600 base includes: shipping carton, one Omni 3600 base, one Telco cable, and one Omni 3600 Base Quick Installation Guide. 57

Omni 3600 Installation Guide Accessories and Documentation Accessories and documentation available for the Omni 3600 are listed below. When ordering, please refer to the part number in the left column. How to Order VeriFone Online Store at www.store.verifone.com United States: VeriFone Customer Development Center, 1-800-233-0522, MondayFriday, 7 A.M.5 P.M., MST International: Contact your local VeriFone representative Download Cables 05651-xx MOD10-MOD10 (base-to-base) 26263-xx 02xxx MOD10-PC DB25F (base-to-PC) 26264-xx 02xxx MOD10-PC DB9F (base-to-PC) Cables for Optional Peripherals 07041-xx MOD10-MDIN9 (CR 600/CR 1000i check readers;

P250/P355/P900 external printers) 07042-xx MOD10-4P4C (all VeriFone PIN pads) Omni 3600 Base P096-201-00 Base, U.S., 14.4 Kbps modem P096-202-00 Base, generic ISDN modem P096-203-00 Base, generic 14.4 Kbps modem 58

Omni 3600 Installation Guide Telephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black color, with modular RJ11-type connectors Antenna 22043-01 Mobitex replacement antenna 22066-01 GSM replacement antenna Smart Battery 22044-01 12V battery pack Power Pack Contact your local VeriFone distributor to determine which power cord fits your needs. 22161-01 AC power pack (universal) 21973-01 Power cable (U.S.) Thermal Printer Paper CRM0043 Standard-grade thermal printer paper, 57-mm

(2.25-inch) width, 7.62-meter (25-foot) length; single roll VeriFone Cleaning Kit 02746-01 Cleaning kit 59 Omni 3600 Installation Guide Documentation 22377 Omni 3600 Quick Installation Guide 22378 Omni 3600 Base Quick Installation Guide 22380 Verix Programmers Manual 22379 Omni 3600 Reference Manual 60 Omni 3600 Installation Guide 61 4988 Great America Parkway Santa Clara, CA 95054-1200 USA Telephone: (408) 496-0444 Fax: (408) 919-1405 World Wide Web: www.verifone.com Omni 3600 Installation Guide VeriFone Part Number 22060, Revision A 2001 VeriFone, Inc. All rights reserved. Printed on recycled paper.

Consulting * Research * Training * Certification Testing Since 1981 FCC ID: B32OMNI 3600 Exhibit 9 Users Manual January 2002

APREL Project No. VERA-OMNI 3600-3858:

Omni 3600 Quick Installation Guide 3600 4988 Great America Parkway Santa Clara, CA 95054-1200 USA Telephone: (408) 496-0444 Fax: (408) 919-1405 World Wide Web: www.verifone.com 60 C

(140 F) 0 C

(32 F) Omni 3600 Quick Installation Guide VeriFone Part Number: 22377 Revision A 2001 VeriFone, Inc. 1 3600 2 Omni 3600 Wireless Portable 3600 3600 3600 3600 5560 5 50 45 40 10 15 20 35 30 25 8x 5560 5 50 45 40 10 15 20 35 30 25 3 3600 6 4 4 7 3600 3600 10 5 8 9 11 Omni 3600 Installation Guide VeriFone Part Number 22060 Revision A 3600 3600 www.verifone.com/support 50 C

(122 F) 0 C

(32 F)

Omni 3600 Installation Guide VeriFone Part Number 22060 Revision A Lithium Battery Caution The Random Access Memory (RAM) contents in Omni 3600 terminals are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the product warranty. Document Title: Omni 3600 Installation Guide VeriFone Part Number 22060, Revision A Copyright 2001 VeriFone, Inc. All rights reserved. No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, or transmitted, in any form or by any means, without the prior written consent of VeriFone. VeriFone and Omni are registered trademarks of VeriFone, Inc. Any other brand names and trademarks appearing in this guide are the property of their respective holders. Comments or suggestions on how to improve this document can be sent to Tell_us_more@verifone.com. KEEP DRY USE NO CHEMICALS OBSERVE OPERATING TEMPERATURE RANGE DO NOT LEAVE IN A HOT VEHICLE Omni 3600 Installation Guide Contents Introduction Select a Location . 7 Omni 3600 Terminal . 7 Omni 3600 Base . 7 Environment . 8 Convenience . 9 Omni 3600 Terminal Unpack the Shipping Carton . 10 Terminal Features . 12 Power Port . 14 Connect Power Pack. 14 Smart Battery . 15 Smart Battery Installation . 17 Smart Battery Charging. 17 Turn On/Off the Omni 3600 Terminal . 19 Paper Installation . 19 Antenna (Mobitex and GSM Models only) . 22 Installation . 23 Orientation. 24 Replace the Antenna. 25 Install/Replace MSAM Cards . 25 Wireless Transactions. 30 Smart Card Reader Transactions . 31 Magnetic Card Reader Transactions . 32 Omni 3600 Base Unpack the Shipping Carton . 33 Omni 3600 Base Features . 34 Power Connection. 38 Omni 3600 Terminal Docking . 39 Spare Smart Battery Pack. 39 3 Omni 3600 Installation Guide Omni 3600 Base Communications Ports . 40 Telephone Line Ports. 42 Telephone Line Connections . 42 ISDN Connections. 43 Peripheral Devices . 44 External Printers Supported . 45 Maintenance Base Contacts. 46 Smart Card Reader . 46 Troubleshooting Smart Card . 47 Troubleshooting Guidelines . 47 Terminal Does Not Start . 48 Terminal Does Not Turn Off. 48 Terminal Display Does Not Show Correct or Readable Information . 48 Smart Battery Will Not Charge . 49 Telephone Line Connection Does Not Work Properly . 49 Printer Does Not Work . 50 Serial Port Does Not Work . 50 Terminal Does Not Process Transactions . 51 Step 1: Check the magnetic card reader. 51 Step 2: Check the smart card reader . 51 Step 3: Check the signal strength on-screen (SoftPay) . 52 Step 4: Check the telephone line . 52 Keypad Does Not Respond. 52 VeriFone Service and Support Return a Terminal, Base, or Smart Battery . 53 Specifications Power Requirements. 56 Environmental . 56 Omni 3600 Terminal Dimensions . 57 Weight . 57 4 Accessories and Documentation How to Order . 58 Download Cables . 58 Cables for Optional Peripherals . 58 Omni 3600 Base . 58 Telephone Line Cord . 59 Antenna . 59 Smart Battery . 59 Power Pack . 59 Thermal Printer Paper . 59 VeriFone Cleaning Kit . 59 Documentation . 60 List of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Omni 3600 Terminal Shipping Carton Components . 10 Omni 3600 Terminal Features. 12 Connect Omni 3600 Terminal Power Pack . 15 Install the Smart Battery . 17 Smart Battery Charge Indicator LEDs and Test Button . 19 Open the Printer Cover . 20 Figure 6 Load Paper . 21 Figure 7 Close the Printer Cover . 22 Figure 8 Figure 9 Antenna Installation . 23 Figure 10 Correct Antenna Position for Uplink. 24 Figure 11 Open the MSAM Access Door. 26 Figure 12 MSAM Card Installation. 26 Figure 13 MSAM Cardholder Lock Plate Detail . 27 Figure 14 Insert MSAM Card into Cardholder . 27 Figure 15 Remove SIM Door Screw . 29 Figure 16 Slide Off SIM Card Access Door and Remove Dust Cover . 29 Figure 17 Insert SIM Card into Cardholder . 30 Figure 18 Using the Primary Smart Card Reader . 31 Figure 19 Using the Magnetic Card Reader . 32 Figure 20 Omni 3600 Base Shipping Carton Contents . 33 Figure 21 Omni 3600 Base Features: Top. 34 5 Omni 3600 Installation Guide Figure 22 Omni 3600 Base Features: Back

(ISDN and Telco models) . 35 Figure 23 Power Pack Connection (Docked Terminal) . 38 Figure 24 Spare Smart Battery Docking . 40 Figure 25 Omni 3600 Base Connection Ports . 41 Figure 26 Direct Connection . 42 Figure 27 Pass-through Connection . 43 Figure 28 Example Peripheral Connections . 45 Figure 29 Terminal Information Label Locations . 55 6 Omni 3600 Installation Guide Introduction This guide describes how to set up and install an Omni 3600 terminal and Omni 3600 base. It also includes information on how to protect the terminal from adverse Environmental conditions, install and maintain the Smart Battery, establish communications connections through the Omni 3600 Base Communications Ports, and connect optional peripheral devices through the Omni 3600 base Peripheral Devices. Select a Location This section provides tips on using and protecting your Omni 3600 terminal, and location recommendations for the Omni 3600 base. Omni 3600 Terminal The Omni 3600 is a portable terminal for performing transactions remotely. Since it is a portable unit, location is not a factor however, follow the rules established in the Environment and Convenience sections. Omni 3600 Base A prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment and Convenience sections. 7

Omni 3600 Installation Guide Environment WARNING Do not leave this terminal in an non-climate-controlled vehicle. The Omni 3600 terminal is highly sensitive to temperature extremes. Subjecting the terminal to temperatures outside the stated operating range can void your warranty. Do not use the Omni 3600 terminal or Omni 3600 base where there is moisture or high humidity, chemicals or oils, or excessive heat or dust. Avoid locations near electrical appliances or other devices that emit excessive voltage fluctuations or electrical noise

(for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Never place the terminal in direct sunlight. CAUTION Do not use the Omni 3600 terminal or Omni 3600 base outdoors. They are for indoor use only, and are not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty. Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor. 8

Omni 3600 Installation Guide WARNING Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using these products during electrical storms. Convenience Omni 3600 Terminal Keep the Omni 3600 terminal with you to perform transactions. When plugging the Omni 3600 terminal into the power pack, ensure that the unit is placed close enough to a power outlet so that the power cable readily reaches the unit. For safety, do not string the power cable in a walkway or place across a walkway on the floor. Omni 3600 Base Locate the Omni 3600 base so that you can readily dock the Omni 3600 terminal on the cradle for recharging and downloading. Again, for safety, ensure that the power cable readily reaches the Omni 3600 base unit, so as not to trip or interfere in any way in a busy location. 9 Omni 3600 Installation Guide Omni 3600 Terminal This section discusses the features of the Omni 3600 terminal, including providing power to the Omni 3600 terminal, charging the smart battery, installing paper, installing the antenna, installing MSAM cards, and completing magnetic card and smart card transactions. Unpack the Shipping Carton Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1). ANTENNA PAPER ROLL OMNI 3600 TERMINAL SMART BATTERY PACK POWER PACK POWER CABLE

(REGIONAL) Figure 1 Omni 3600 Terminal Shipping Carton Components 10

Omni 3600 Installation Guide 1 Remove the following items:

Omni 3600 terminal

Power pack and power cable (Mobitex and off-line models only)

Roll of thermal printer paper

Battery pack

Antenna (if unattached; wireless models only) 2 Remove all plastic wrap from the Omni 3600 terminal and components. 3 Remove the clear protective film from the display lens. WARNING Do not use a damaged or tampered with Omni 3600 terminal or Omni 3600 base. 11 Omni 3600 Installation Guide Terminal Features Figure 2 illustrates the physical features of the Omni 3600 terminal. ANTENNA PRINTER DOOR RELEASE CARD SWIPE FUNCTION KEYS ALPHA KEY ENTER/ON KEY BACKSPACE KEY INTERNAL THERMAL PRINTER DISPLAY PROGRAMMABLE FUNCTION KEYS KEYPAD CANCEL/OFF KEY SMART CARD READER Figure 2 Omni 3600 Terminal Features 12 Omni 3600 Installation Guide Notice the following features of the Omni 3600 terminal shown in Figure 2:

The display Four types of keys:

A 12-key, telephone-style keypad

Eight function keys: four function keys, labeled F1 to F4, right of the display; four unlabeled, programmable function (PF) keys above the keypad Three keys (icons at right) under the keypad (left-to-

right: CANCEL/OFF, BACKSPACE, ENTER/ON)

An ALPHA key center above the keypad The magnetic card swipe, above the display. The icon at right shows the proper swipe direction Smart card reader, in the front of the unit The antenna. The icon at right shows the proper angle to establish good wireless communications The internal thermal printer and door release The smart battery pack installed in back of unit (Figure 4) A SAM (security access module) access door, underneath the battery (Figure 11). The Omni 3600 terminal contains three micromodule-sized SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant cards The Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom). 13

Omni 3600 Installation Guide NOTE If the tamper-evident label or any component appears damaged, immediately notify the shipping company and your VeriFone distributor or service provider. Power Port On the back of the Omni 3600 is one portthe power portidentified by the lightning bolt icon shown at right. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unit Connect Power Pack To connect the Omni 3600 terminal to power:

1 2 3 Insert the round barrel connector (Figure 3) into the power port (icon at right) on the back of the terminal. Insert the power cable into the power pack. Plug the power pack into a wall outlet or surge protector. NOTE Install a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. 14 Omni 3600 Installation Guide Figure 3 Connect Omni 3600 Terminal Power Pack WARNING Do not plug the power pack into an outdoor outlet. Smart Battery The Omni 3600 wireless terminal uses an Li-ion smart battery

(P/N 22044-01). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The smart battery pack must be installed to operate the Omni 3600 terminal. The following are features of the smart battery:

Two Li-ion cells The fuel gauge module 15

Omni 3600 Installation Guide

monitors state of charge (voltage and current), communicates with the terminal (charge parameters and alarms to indicate full discharge), determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and automatically shuts down when cell voltage is extremely low. The safety circuit prevents cell damage from overcharge/over-discharge, determines when to activate when the battery is left in an unused terminal for extended periods, and NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. resets when battery voltage reaches a preset threshold during the charge cycle. NOTE It make take several attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state. Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 3600 terminal on the Omni 3600 base. 16

Omni 3600 Installation Guide Smart Battery Installation The smart battery installs in a slot on the back of the terminal, as shown in Figure 4. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one proper way to insert the battery. Figure 4 Install the Smart Battery Smart Battery Charging You must charge smart battery prior to initial use. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit. It is recommended that the battery receive a periodic full discharge. NOTE Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. 17

Omni 3600 Installation Guide To determine the charge state of the battery, push the target icon (shown in Figure 5) on the bottom of the battery. The bar LED status indicators on the battery each indicate 25% of the charge state. The E LED blinks at the 10% charge state. The battery charge state displays at the bottom of the first copyright screen when the terminal is turned on. NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. When the battery charge state reaches 10%, the E LED

(Figure 5) blinks, indicating the low charge state. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-

discharged, safety circuit shuts down the battery and none of the indicator LEDs (see Figure 5) on the battery pack blink. The battery must then be recharged to restore operation. NOTE The Omni 3600 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. If the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator appears on the display. 18 Omni 3600 Installation Guide BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDS Figure 5 Smart Battery Charge Indicator LEDs and Test Button Turn On/Off the Omni 3600 Terminal When the smart battery completes its initial charge, turn on the Omni 3600 terminal by pressing the green ENTER/ON key (icon at left) for approximately 3 sec. The display screen lights and displays the initial VeriFone copyright screen. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Turn off the Omni 3600 terminal by pressing the red CANCEL/

OFF key (icon at left) continuously until the cancel tone is heard

(approximately 4 sec.). First a series of beeps is heard, then the cancel tone. The unit then shuts off. Paper Installation The internal thermal printer uses a roll of single-ply, thermal-

sensitive paper, approximately 57 millimeters (2.25 inches) wide and 2533 meters (82108.26 feet) long. A pink out-of-

paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. 19 Omni 3600 Installation Guide WARNING Poor-quality paper may jam the printer. Order high-

quality paper from VeriFone; refer to the ordering process listed in Accessories and Documentation. NOTE Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully; impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics. To install the paper roll in the internal thermal printer:

1 Lift paper roll cover tab to unlock the printer door

(Figure 6). 2 Rotate the printer door up and back. Note that the door is hinged; it is not necessary to remove it from the unit. Figure 6 Open the Printer Cover Loosen the glued leading edge of the paper from the roll. 3 4 Hold the paper roll so paper feeds from the bottom

(Figure 7) and pull approximately two inches of paper free of the roll. 20 Omni 3600 Installation Guide 5 Drop the paper roll into the printer tray, allowing the free paper to extend outside the printer door (Figure 7). Figure 7 Load Paper 6 Close the cover by gently pressing directly on the paper roll cover tab until it clicks shut. Allow a small amount of paper to extend outside the cover, as shown in Figure 8. 21 Omni 3600 Installation Guide Figure 8 Close the Printer Cover NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover tab. Antenna (Mobitex and GSM Models only) For the Omni 3600 terminal to establish a wireless connection, an antenna is required. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. CAUTION Only use the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection. Antennas for GSM units have a blue connector base. Antennas for Mobitex units are solid gray. 22 Omni 3600 Installation Guide NOTE Never hold the unit by the antenna; doing so may break the connection and void your warranty. Data transfers can also be performed through the Omni 3600 base (see Omni 3600 Base Communications Ports). Installation The Omni 3600 should arrive from manufacture with the antenna attached. If unattached, use the following procedure to install the antenna:

1 2 3 Locate the antenna port on the side of the Omni 3600 terminal. Align the respective notch inside the antenna to the key in the terminal (Figure 9). Push gently on the center of the base of the antenna until it locks in position. Figure 9 Antenna Installation 23 Omni 3600 Installation Guide Orientation To establish good wireless communication (uplink), it is important that the antenna always be vertically aligned with respect to ground and sky (Figure 10). For example, if standing and holding the terminal, position the antenna at an approximately 90 angle to the unit (that is, pointing up from the printer). This should point the antenna directly at the sky. If the unit is on a flat surface (for example, a table top) or docked in the Omni 3600 base, position the antenna so that it points directly at the sky. Soft detentes are felt and clicks heard when positioning the antenna. These detentes maintain an antenna position of 60, 90, and 180. Figure 10 Correct Antenna Position for Uplink If an application (for example, SoftPay) is installed in your Omni 3600 unit, a signal strength indicator may appear on the display. 24 Omni 3600 Installation Guide Replace the Antenna If your Omni 3600 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:

1 Remove the existing antenna from the Omni 3600 terminal:

a Rotate the antenna to align with the base of the unit, pointing away from the back. b Grasp the base of the antenna, close to the body of the terminal. c Pull gently out until the antenna unsnaps from the antenna port. 2 3 Align the respective notch inside the new antenna to the key in the antenna port on the terminal (Figure 9). Push gently on the center of the base of the newly installed antenna until it locks in position. Install/Replace MSAM Cards When you first receive your Omni 3600 terminal, you may need to install a merchant smart card or one or more micromodule-sized security account manager (MSAM) cards, or you may need to replace old cards. The following procedure describes MSAM card installation. CAUTION Observe standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. An anti-static wrist strap grounded to a metal surface is recommended. 25 Omni 3600 Installation Guide 1 Remove the battery (see Smart Battery). 2 Open the MSAM door located beneath the battery

(Figure 11):

a Push down and back on the raised arrow on the door. b Lift up on the raised arrow with the tip of your index finger. c Open the door until it is in the upright position, resting against the end of the terminal. Figure 11 Open the MSAM Access Door The three MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base (Figure 12). Figure 12 MSAM Card Installation 26 Omni 3600 Installation Guide 3 Access the MSAM cardholders (reference Figure 12):

a Unlock the cardholder: Slide the lock plate to the unlocked position, in the OPEN direction (Figure 13). Figure 13 MSAM Cardholder Lock Plate Detail b Open the cardholder by pivoting the cover on its hinge away from the connector base (Figure 14). Figure 14 Insert MSAM Card into Cardholder 4 Remove any previously installed MSAM card by sliding the card from the cover. 27 Omni 3600 Installation Guide 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted. NOTE The cardholder has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly when the cover is closed. The MSAM card has a notch on one corner to ensure it is correctly positioned in the cardholder. Before inserting the MSAM card, position it as shown in Figure 14. 6 Close the cover (Figure 14). 7 Lock each MSAM cardholder by sliding its locking plate towards the LOCK arrow until the plate stops (Figure 13). CAUTION To avoid damage to the MSAM cardholders, ensure each cardholder is locked before closing the MSAM door. 8 Close the MSAM door. 9 Replace the smart battery. Install/Replace SIM Card (GSM models) The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 3600 GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card. 1 Remove screw from SIM card access door on back of Omni 3600 terminal (Figure 15). 28 Omni 3600 Installation Guide Figure 15 Remove SIM Door Screw 2 Open the SIM card dust cover (Figure 16):

a Wedge your fingernail or a thin coin in the crescent shaped recess above the dust cover. b Push dust cover towards arrow shown in Figure 16 to open and remove cover from unit. Figure 16 Slide Off SIM Card Access Door and Remove Dust Cover 3 Slide the SIM card supplied by your provider into the cardholder (Figure 17). 29 Omni 3600 Installation Guide NOTE The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly. The SIM card has a notch on one corner for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 17, with the cards gold contacts facing down. 4 Replace the SIM card dust cover, SIM card access door, and screw. Figure 17 Insert SIM Card into Cardholder Wireless Transactions To conduct a wireless transaction:

1 2 Ensure the antenna is in the proper position (see Orientation). Follow the on-screen instructions provided with your application. 30 Omni 3600 Installation Guide Smart Card Reader Transactions To conduct a smart card transaction:

1 Position the smart card with the contacts up and insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly (Figure 18). Leave the smart card in the card reader until the transaction is complete. Premature removal voids the transaction. Figure 18 Using the Primary Smart Card Reader 2 Remove the card when the display indicates the transaction is complete. 31 Omni 3600 Installation Guide Magnetic Card Reader Transactions To conduct a credit/debit card transaction:

1 2 Position the card with the magnetic stripe facing down and towards the printer. Swipe it through the reader from left-to-right, as shown in Figure 19. Figure 19 Using the Magnetic Card Reader 32 Omni 3600 Installation Guide Omni 3600 Base This section discusses the features of the Omni 3600 base, including providing power to the Omni 3600 base, docking the Omni 3600 terminal, charging the smart battery in a docked terminal, charging a spare smart battery, establishing communications, and connecting peripheral devices. The Omni 3600 base does not support PIN pad connections. Unpack the Shipping Carton Refer to Figure 20 and the following procedure while unpacking the Omni 3600 base shipping carton. OMNI 3600 BASE OPTIONAL ACCESSORIES TELCO CABLE

(OPTIONAL) Figure 20 Omni 3600 Base Shipping Carton Contents 33

Omni 3600 Installation Guide 1 Remove the following items:

Omni 3600 base Telco cable (optional) NOTE The power pack and power cable, spare battery packs, and Telco cable are available separately. See Accessories and Documentation for ordering information. 2 Remove all plastic wrap from the Omni 3600 base and other components. Omni 3600 Base Features This section discusses the features of the Omni 3600 base. SPARE BATTERY DOCK TERMINAL DOCKING CONTACTS TERMINAL DOCKING CRADLE STATUS LEDS Figure 21 Omni 3600 Base Features: Top 34

Omni 3600 Installation Guide CAUTION Avoid touching the contacts in the raised area in the center of the Omni 3600 base. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked or there is a high occurrence of bad or incomplete data transfers, clean the contacts. See Maintenance for more information. TERMINAL DOCKING CRADLE ISDN MODEL TELCO MODEL TELSET PORT TELCO PORT RS-232 PORT POWER PORT ISDN PORT RS-232 PORT POWER PORT Figure 22 Omni 3600 Base Features: Back (ISDN and Telco models) 35 Omni 3600 Installation Guide The Omni 3600 base recharges the smart battery within a docked Omni 3600 terminal, charges a spare smart battery pack placed in the spare battery dock, establishes communications to a host through a 14.4 Kbps modem (Telco port) or ISDN connection, and connects to optional peripherals through the serial

(RS-232) port (see Peripheral Devices). The following are the physical features of the Omni 3600 base

(Figure 21 and Figure 22):

Three status LEDs (light emitting diodes) viewed left-to-

right Terminal power LED:

Steady green indicates the battery in the terminal is fully charged or the terminal is docked, but has no battery. Flashing amber indicates the battery in the terminal is in the precharge statethe Omni 3600 base circuitry is determining the charge state of the battery in terminal. Steady amber indicates the battery in the terminal is recharging. 36

Omni 3600 Installation Guide

Battery charge state LED:

Steady green indicates the spare battery docked in the Omni 3600 base is fully charged or is no longer charging. Flashing amber indicates the spare battery precharge statethe Omni 3600 base circuitry is determining the charge state of the spare battery. Steady amber indicates the battery in the terminal is recharging.

Omni 3600 base power LED:

Steady green indicates the Omni 3600 base is connected to the power adapter.

Not lit indicates the Omni 3600 base is not connected to the power pack, the power pack is not connected to the wall outlet, or the power is out. Docking cradle: For Omni 3600 terminal (Figure 21) smart battery recharging and data transfers. NOTE The Omni 3600 terminal will not automatically turn off or sleep when docked; it must be turned off manually (see Turn On/Off the Omni 3600 Terminal). Spare battery docking station and optional spare battery:

The recessed area in the top-rear of the Omni 3600 base is the dock to charge and store a smart battery. Power port: The round port on back of Omni 3600 base (icon at right) connects the Omni 3600 base to the power pack. 37

Omni 3600 Installation Guide Communications ports: The ports on the back of the Omni 3600 base allow telephone, ISDN, or LAN line connectivity and peripheral device support. Power Connection The Omni 3600 base must be plugged in to a power outlet to recharge a smart battery in a docked terminal, charge spare smart batteries, communicate with peripheral devices, and establish Telco or ISDN host connections. WARNING Do not plug the power pack into an outdoor outlet. Figure 23 Power Pack Connection (Docked Terminal) 38