FCC ID: B32OMNI3600C Wireless Point of Sale Terminal

July 7, 2003 916/630-0550 916/630-2501 VeriFone Inc. 3755 Atherton Road Rocklin, CA 95765-3701 Tel:

Fax:

Date:

Federal Communication Commission Office of Engineering Technology Equipment Authorization Division Subject: User Manual Illustrations To Whom It May Concern:

The Omni 3600C Wireless Handheld Point of Sale Terminal user manual initialed Omni 3600 Installation Guide VeriFone part number VDN 22060 is used with many of VeriFones wireless products. The illustration on the cover represents VeriFones first wireless product and is not meant to be used for identification purposes in the current type submittal. The associated photographs and module number are meant for this purpose. Sincerely, Technical Staff Senior EMC Engineer William Morse NCE Phone 916.630.2540 FAX 916.630.2501 EMAIL bill_m7@verifone.com

OMNI 3600 TERMINAL Install/Replace MSAM Cards Figure 8 Close the Printer Cover NOTE To prevent damage to the print roller on the paper roll cover, always close the cover by gently pressing down on the paper roll cover tab. Printer Test To ensure the printer is operating correctly:

1 Turn on the terminal by pressing the green enter key (see Figure 2, page 10). 2 Enter system mode by pressing F2+F4 at the initial copyright screen, and entering the system mode password (see Passwords). 3 Toggle through the SYS MODE MENU screens, using the down arrow key until you reach SYS MODE MENU 6. 4 Press F4 to enter the Printer ID screen. 5 Press F3, Test, to start the printer self-test. Install/Replace MSAM Cards The test printout, with printer information and repeating character strings, is approximately 38 cm (15 in.) long. When you first receive your Omni 3600 terminal, you may need to install a merchant smart card or one or more micromodule-sized security account manager (MSAM) cards, or you may need to replace old cards. Often, these small cards arrive on a larger, credit card-style plastic card, from which they must be removed. The following procedure describes MSAM card installation. CAUTION Observe standard precautions for handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. An anti-static wrist strap grounded to a metal surface is recommended. 1 Remove the battery (see Smart Battery) 2 Open the MSAM door located beneath the battery (Figure 9):

a Push down and back on the raised arrow on the door. b Lift up on the raised arrow with the tip of your index finger. 16 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Install/Replace MSAM Cards c Open the door until it is in the upright position, resting against the end of the terminal. Figure 9 Open the MSAM Access Door The three MSAM cardholders are now accessible. Each cardholder consists of a hinged tilt-up cover attached to a connector base (Figure 10). Figure 10 3 Access the MSAM cardholders (reference Figure 10):

MSAM Card Installation a Unlock the cardholder: Slide the lock plate to the unlocked position, in the OPEN direction (Figure 11). Figure 11 MSAM Cardholder Lock Plate Detail OMNI 3600 INSTALLATION GUIDE 17 OMNI 3600 TERMINAL Install/Replace SIM Card (GSM models) b Open the cardholder by pivoting the cover on its hinge away from the connector base (Figure 12). Figure 12 4 Remove any previously installed MSAM card by sliding the card from the Insert MSAM Card into Cardholder cover. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted. NOTE The cardholder has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly when the cover is closed. The MSAM card has a notch on one corner to ensure it is correctly positioned in the cardholder. Before inserting the MSAM card, position it as shown in Figure 12. 6 Close the cover (Figure 12). 7 Lock each MSAM cardholder by sliding its locking plate towards the LOCK arrow until the plate stops (Figure 11). CAUTION To avoid damage to the MSAM cardholders, ensure each cardholder is locked before closing the MSAM door. 8 Close the MSAM door. 9 Replace the smart battery. Install/Replace SIM Card (GSM models) The SIM (Subscriber Identity Module) card is a smart card inserted in the Omni 3600 GSM terminal that contains your GSM radio account information. Use the following procedure to replace or install a SIM card. 18 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Install/Replace SIM Card (GSM models) 1 Remove screw from SIM card access door on back of Omni 3600 terminal

(Figure 13). Figure 13 2 Remove the SIM card access door (Figure 14):

Remove SIM Door Screw Figure 14 3 Open the SIM card holder and slide the SIM card supplied by your provider Slide Off SIM Card Access Door into the cardholder (Figure 15). NOTE Do not lose the SIM card dust cover or retaining screw. Figure 15 Insert SIM Card into Cardholder NOTE The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly. The SIM card has a notch on one corner for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 15, with the cards gold contacts facing down. 4 Replace the SIM card access door and screw. OMNI 3600 INSTALLATION GUIDE 19 OMNI 3600 TERMINAL Wireless Transactions Wireless Transactions Smart Card Reader Transactions To conduct a wireless transaction:

Ensure the terminal is in an optimal position for transmitting.

Follow the on-screen instructions provided with your application. To conduct a smart card transaction:

1 Position the smart card with the contacts up and insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly (Figure 16). Leave the smart card in the card reader until the transaction is complete. Premature removal voids the transaction. Figure 16 2 Remove the card when the display indicates the transaction is complete. Using the Primary Smart Card Reader Magnetic Card Reader Transactions To conduct a credit/debit card transaction:

1 Position the card with the magnetic stripe facing down and towards the printer. 2 Swipe it through the reader from left-to-right, as shown in Figure 17. Figure 17 Using the Magnetic Card Reader 20 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Antenna (Some Wireless Models) Antenna (Some Wireless Models) For some Omni 3600 terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. NOTE Most Omni 3600 terminals have an internal antenna and this section can be ignored. Only use the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection. CAUTION Never hold the unit by the antenna; doing so may break the connection and void your warranty. Data transfers can also be performed through the Omni 3600 base (see Omni 3600 Base Communications Ports). This section only discusses Omni 3600 terminals with external antenna. Installation The Omni 3600 should arrive from manufacture with the antenna attached. If unattached, use the following procedure to install the antenna:

1 Locate the antenna port on the side of the Omni 3600 terminal. 2 Align the respective notch inside the antenna to the key in the terminal

(Figure 18). 3 Push gently on the center of the base of the antenna until it locks in position. Figure 18 Antenna Installation Orientation To establish good wireless communication (uplink), it is important that the antenna always be vertically aligned with respect to ground and sky (Figure 19). For example, if standing and holding the terminal horizontally, position the antenna at an approximately 90 angle to the unit (that is, pointing up from the printer). This should point the antenna directly at the sky. OMNI 3600 INSTALLATION GUIDE 21 OMNI 3600 TERMINAL Antenna (Some Wireless Models) If the unit is on a flat surface (for example, a table top) or docked in the Omni 3600 base, position the antenna so that it points directly at the sky. Soft detentes are felt and clicks heard when positioning the antenna. These detentes maintain antenna positions of 60, 90, and 180. Correct Antenna Position for Uplink Figure 19 If an application (for example, SoftPay) is installed in your Omni 3600 unit, a signal strength indicator may appear on the display. Replace the Antenna If your Omni 3600 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:

1 Remove the existing antenna from the Omni 3600 terminal:

a Rotate the antenna to align with the base of the unit, pointing away from the back. b Grasp the base of the antenna, close to the body of the terminal. c Pull gently out until the antenna unsnaps from the antenna port. 2 Align the respective notch inside the new antenna to the key in the antenna port on the terminal (Figure 18). 3 Push gently on the center of the base of the newly installed antenna until it locks in position. 22 OMNI 3600 INSTALLATION GUIDE CHAPTER 3 Omni 3600 Base This section discusses the features of the Omni 3600 base, including

providing power to the Omni 3600 base, docking the Omni 3600 terminal, charging the smart battery in a docked terminal, charging a spare smart battery, establishing communications, and connecting peripheral devices. Unpack the Shipping Carton The Omni 3600 base does not support PIN pad connections. Refer to Figure 20 and the following procedure while unpacking the Omni 3600 base shipping carton. OPTIONAL ACCESSORIES OMNI 3600 BASE TELCO CABLE

(OPTIONAL) Figure 20 1 Remove the following items:

Omni 3600 Base Shipping Carton Contents

Omni 3600 base

Telco cable (optional) NOTE The power pack and power cable, spare battery packs, and Telco cable are available separately. See Accessories and Documentation for ordering information. 2 Remove all plastic wrap from the Omni 3600 base and other components. OMNI 3600 INSTALLATION GUIDE 23 OMNI 3600 BASE Omni 3600 Base Features Omni 3600 Base Features This section discusses the features of the Omni 3600 base. SPARE BATTERY DOCK TERMINAL DOCKING CONTACTS TERMINAL DOCKING CRADLE STATUS LEDS Figure 21 Omni 3600 Base Features: Top CAUTION Avoid touching the contacts in the raised area in the center of the Omni 3600 base. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked, or there is a high occurrence of bad or incomplete data transfers, clean the contacts. See Maintenance for more information. TERMINAL DOCKING CRADLE TELSET PORT TELCO PORT RS-232 PORT POWER PORT Figure 22 The Omni 3600 base Omni 3600 Base Features: Back (Telco models)

recharges the smart battery within a docked Omni 3600 terminal, charges a spare smart battery pack placed in the spare battery dock, establishes communications to a host through a 14.4 Kbps modem (Telco port), and connects to optional peripherals through the serial (RS-232) port (see Peripheral Devices). The following are the physical features of the Omni 3600 base (Figure 21 and Figure 22):

Three status LEDs (light emitting diodes) viewed left-to-right 24 OMNI 3600 INSTALLATION GUIDE OMNI 3600 BASE Omni 3600 Base Features

Terminal power LED:

Steady green indicates the battery in the terminal is fully charged or the terminal is docked, but has no battery.

Flashing amber indicates the battery in the terminal is receiving a test charge and is in the precharge statethe Omni 3600 base circuitry is determining the charge state of the battery in terminal.

Steady amber indicates the battery in the terminal is recharging.

Battery charge state LED:

Steady green indicates the spare battery docked in the Omni 3600 base is fully charged or is no longer charging.

Flashing amber indicates the spare battery is receiving a test charge and is in the precharge statethe Omni 3600 base circuitry is determining the charge state of the spare battery.

Steady amber indicates the battery in the spare battery dock is recharging.

Omni 3600 base power LED:

Steady green indicates the Omni 3600 base is connected to the power adapter.

Not lit indicates the Omni 3600 base is not connected to the power pack, the power pack is not connected to the wall outlet, or the power is out. Table 1 illustrates different LED states. Table 1 Omni 3600 Base LED Status LED Terminal Power Spare Battery Omni 3600 Base Power Battery State Fully charged battery in Omni 3600 terminal and spare battery in Omni 3600 base Pre-charge state Charging Omni 3600 base has power OMNI 3600 INSTALLATION GUIDE 25 OMNI 3600 BASE Power Connection

Docking cradle: For Omni 3600 terminal (Figure 21) smart battery recharging and data transfers. NOTE The Omni 3600 terminal will not automatically turn off or sleep when docked; it must be turned off manually (see Turn On/Off the Omni 3600 Terminal).

Spare battery docking station and optional spare battery: The recessed area in the top-rear of the Omni 3600 base is the dock to charge and store a smart battery. The spare battery LED does not light if no spare battery is present.

Power port: The round port on back of Omni 3600 base (icon at left) connects the Omni 3600 base to the power pack.

Communications ports: The ports on the back of the Omni 3600 base allow telephone or LAN line connectivity and peripheral device support. The Omni 3600 base unit must be plugged in to a power outlet to

recharge a smart battery in a docked terminal, charge spare smart batteries, communicate with peripheral devices, and establish Telco host connections. Power Connection WARNING Do not plug the power pack into an outdoor outlet. Figure 23 Power Pack Connection (Docked Terminal) NOTE It is recommended that the power pack be plugged into a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. To connect the Omni 3600 base to power (Figure 23):

26 OMNI 3600 INSTALLATION GUIDE OMNI 3600 BASE Omni 3600 Terminal Docking 1 Insert the round barrel connector into the power port (icon at left) on the far right of the Omni 3600 base. 2 Insert the power cable into the power pack. 3 Plug the power cable into a wall outlet or surge protector. When the Omni 3600 base is powered, the far-right LED (icon at left) lights steady green. Omni 3600 Terminal Docking Place the Omni 3600 terminal in the docking cradle (Figure 23) to recharge the terminal smart battery, establish communications connections for data transfers, and communicate with peripheral devices. NOTE The Omni 3600 terminal will not turn off or enter sleep mode while docked on the Omni 3600 base. This ensures that the unit is not placed into sleep mode during data transfers. The unit must be turned off manually when docked on the Omni 3600 base. See Turn On/Off the Omni 3600 Terminal. Spare Smart Battery Pack Spare smart battery packs for the Omni 3600 terminal can be ordered from VeriFone. See Accessories and Documentation for ordering information. To charge a smart battery in the Omni 3600 base, place the smart battery into the Omni 3600 base spare smart battery dock as shown in Figure 24. The smart battery dock is keyed so that the smart battery can only be inserted in one way. Figure 24 Spare Smart Battery Docking NOTE Allow the spare battery to remain in the Omni 3600 base unit for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. Note that a new Li-ion batterys full performance is achieved only after two or three complete charge and discharge cycles. Keep a spare smart battery charging in the Omni 3600 base battery dock to ensure that a fully charged battery is always available. OMNI 3600 INSTALLATION GUIDE 27 OMNI 3600 BASE Omni 3600 Base Communications Ports CAUTION Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. If the Omni 3600 base unit is not plugged in, remove the smart battery from the dock to avoid the smart battery discharging in the Omni 3600 base unit. On initial use, allow the Omni 3600 smart battery to charge a maximum of 4 hours and fully discharge during normal operation to ensure reliable battery operation. See Smart Battery for charge/discharge procedures. WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. Omni 3600 Base Communications Ports The communications ports are located on the back of the Omni 3600 base (see Figure 25). When the Omni 3600 terminal is docked in the Omni 3600 base, a communication port in the terminal is opened, and data can transfer from the Omni 3600 terminal back and forth through the Omni 3600 base over the modem connection to and from your service provider or merchant contact. NOTE The Omni 3600 base must be plugged into power to establish communications connections. TELSET PORT TELCO PORT RS-232 PORT POWER PORT Figure 25 Omni 3600 Base Connection Ports WARNING Do not remove the Omni 3600 terminal from the Omni 3600 base during data transfers. This terminates the connection and data loss may result. Telephone Line Ports There are two RJ11-type modular phone jacks (Figure 25) to connect the Omni 3600 base to a telephone line:

The first port is identified by a telephone-shaped Telset icon shown at left. Use this port to connect a telephone to the terminal (pass-through connection) The second port is identified by the Telco icon shown at left. Use this port to directly connect the Omni 3600 series terminal to a telephone wall jack 28 OMNI 3600 INSTALLATION GUIDE Telephone Line Connections To make a direct connection, connect a telephone cord from the Telco port on the Omni 3600 base directly to a telephone wall jack (Figure 26). Do not string the telephone cord across a walkway or place it so as to interfere in high-traffic areas. With a direct connection, the phone line is dedicated to the terminal. OMNI 3600 BASE Peripheral Devices Direct Connection Figure 26 Pass-through connection Run a telephone cord from the Telco port on the Omni 3600 base to the RJ11 jack on a standard telephone (Figure 27). Do not string the telephone cord across a walkway or place it so as to interfere in high-

traffic areas. With a pass-through connection, the phone line is busy during downloads. Figure 27 Pass-through Connection Peripheral Devices The Omni 3600 base supports a line of VeriFone peripheral devices designed to use with point-of-sale terminals. Use the RS-232 port on the back panel of the Omni 3600 base to connect these optional devices. Optional Peripheral Device Port The following sections discuss the optional devices supported by the Omni 3600. Other optional devices may be supported. For more information, please contact your VeriFone distributor. Right of the RJ11 ports is a RJ45-type modular jack (serial port), labeled RS232:

The RS232 serial port (icon shown at left) connects a VeriFone CR 600 check reader or other peripheral device to the Omni 3600 base OMNI 3600 INSTALLATION GUIDE 29 OMNI 3600 BASE Peripheral Devices The Omni 3600 base does not support external PIN pad devices. Check Readers Supported The Omni 3600 base supports two VeriFone check readers: CR 600 and CR 1000i. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. Figure 28 provides an example of a peripheral connection. External Printers Supported Figure 28 Example Peripheral Connections Although the Omni 3600 has an internal thermal printer (see Paper Installation), it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Omni 3600 base supports three VeriFone external printers: P250, P350, and P900. Contact your VeriFone representative or visit the online store at www.verifone.com for information on these devices. External printer connections are through the same port as check readers (see Figure 28). 30 OMNI 3600 INSTALLATION GUIDE CHAPTER 4 Maintenance This section discusses maintenance of the Omni 3600 terminal and Omni 3600 base. Cleaning For normal dirt, use a clean cloth slightly dampened with water and a drop or two mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, acetone, trichloroethylene, or ketone-based solvents these chemicals can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. Teminal and Base Contacts Gently swab the contacts with alcohol or contact cleaner to remove dirt. It is important that the exposed contacts in the docking cradle of the base stay clean and unbent. CAUTION Avoid touching the contacts in the raised area in the center of the base and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. If the battery charge state or terminal power LEDs do not light when the terminal is docked or there is a high occurrence of bad or incomplete data transfers, clean the contacts. Card Readers The magnetic and smart card readers require no regular maintenance. For card reader service, contact your VeriFone distributor or service provider. CAUTION Do not attempt to clean the card readers. Doing so may void your warranty. OMNI 3600 INSTALLATION GUIDE 31 MAINTENANCE Cleaning 32 OMNI 3600 INSTALLATION GUIDE CHAPTER 5 Troubleshooting VeriFone follows stringent quality control standards in the manufacture of Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions. NOTE The Omni 3600 terminal comes equipped with tamper-evident labels. Do not, under any circumstance, attempt to disassemble the terminal. Troubleshooting Guidelines The troubleshooting guidelines provided in the following section identify various problems and suggest appropriate corrective actions. If you have problems operating your Omni 3600 terminal, please read through these troubleshooting examples. If the problem persists or if it is not described below, contact your local VeriFone representative for assistance. During normal, day-to-day operation of your Omni 3600 terminal, it is possible that minor malfunctions may occur. Here are some examples of possible problems and steps you can take to resolve them. NOTE Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may void the product warranty. Terminal Does Not Start

Ensure that the smart battery charge state is not below the critically low level.

Recharge or replace the smart battery.

Ensure that you pressed the ENTER/ON key for approximately 3 seconds, until the unit lit up. Terminal Does Not Turn Off The Omni 3600 terminal will not shut off or go into sleep mode while docked in the Omni 3600 base. You must turn off a docked Omni 3600 terminal manually or remove the Omni 3600 terminal from the Omni 3600 base to allow it to enter sleep mode. Terminal Display Does Not Show Correct or Readable Information

Recharge or replace the battery.

Dock the Omni 3600 terminal in a powered Omni 3600 base (if you have one) to see if this clears the problem, which points to a discharged battery. If the problem persists, contact your local VeriFone representative for assistance. OMNI 3600 INSTALLATION GUIDE 33 TROUBLESHOOTING Troubleshooting Guidelines Smart Battery Will Not Charge The smart battery must initially receive a full charge and then full discharge to calibrate its full charge capacity. This operation is performed at manufacture;

however, it is recommended that the battery receive a full charge/discharge once a year. NOTE Allow the Omni 3600 terminal to remain connected to the power pack for a minimum of 2 hours, maximum of 4 hours to ensure the battery receives a full charge. Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. To discharge the smart battery, run the unit until the smart battery is fully drained. NOTE The Omni 3600 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state. Telephone Line Connection Does Not Work Properly

Check the telephone line cord-to-base connections, and all telephone connections.

Check the telephone line cord.

If you are using a pass-through (Telset) connection, check that the telephone handset is seated properly in its cradle. Also, check the line using another telephone base unit. If the other telephone works, have the defective telephone repaired or replaced.

If you are using a direct (Telco) connection, check the Telco cable by plugging it into a working telephone and listening for a dial tone. If this test does not work, replace the Telco cable. If it is determined that the telephone line is dead, contact your local telephone company to check the status of the line. If the problem persists, contact your local VeriFone representative for assistance. Printer Does Not Work

Check battery status. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.

Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.

Verify that the printer roller and paper roll dust cover are properly installed. If the problem persists, contact your local VeriFone representative for assistance. 34 OMNI 3600 INSTALLATION GUIDE Serial Port Does Not Work Terminal Does Not Process Transactions TROUBLESHOOTING Troubleshooting Guidelines

Check the power cable connection.

Ensure the outlet has power.

The serial port on the back panel of the Omni 3600 base is identified by the RS232 icon. Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question.

The cable connecting the optional device to the Omni 3600 base serial port may be defective. Try a different serial cable. If the problem persists, contact your local VeriFone representative for assistance. There are several possible reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Step 1: Check the magnetic card reader

Perform a test transaction using several different magnetic stripe cards to ensure the problem is not a defective card.

Ensure that you are swiping cards properly. With the Omni 3600 card reader, the black, magnetic stripe on the card should face down, away from the keypad.

Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider.

If the manual transaction does not work, proceed to Step 4. Step 2: Check the smart card reader

Perform a test transaction using several different smart cards to ensure the problem is not a defective card.

Ensure that the card is inserted correctly. The chip on the card should be facing up and inward.

Ensure the MSAM cards are properly inserted in the cardholders and the cardholders are properly secured (see Install/Replace MSAM Cards).

If the manual transaction does not process, proceed to Step 4. Step 3: Check the signal strength on-screen (SoftPay)

Signal-strength indicator displays at least one bar to indicate connectivity to radio network.

Check antenna connection and orientation.

Ensure that the radio has been activated by your service provider. Step 4: Check the telephone line

Connect to a working telephone and check for a dial tone. If there is no dial tone, replace the Telco cable. OMNI 3600 INSTALLATION GUIDE 35 TROUBLESHOOTING Troubleshooting Guidelines

If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local VeriFone representative for assistance. Keypad Does Not Respond

Check the display panel. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Terminal Display Does Not Show Correct or Readable Information.

If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative for assistance. 36 OMNI 3600 INSTALLATION GUIDE CHAPTER 6 VeriFone Service and Support For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone representative or service provider. For Omni 3600 product service and repair information:

United States: VeriFone Support Services, 1-800-837-4366, MondayFriday, 8 A.M.8 P.M. eastern time

International: Contact your local VeriFone representative For Omni 3600 supplies:

VeriFone online store at www.store.verifone.com

United States: VeriFone Support Services, 1-800-837-4366, MondayFriday, 8 A.M.8 P.M. eastern time

International: Contact your local VeriFone representative Return a Terminal, Base, or Smart Battery Before returning an Omni 3600 terminal, Omni 3600 base, or smart battery to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Omni 3600 terminals, Omni 3600 bases, or smart batteries for repair or replacement (U.S. customers only):

NOTE International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on each Omni 3600 terminal (Figure 29), Omni 3600 base (Figure 30), and smart battery

(Figure 31) you are returning:

Product ID, including the model and part number. For example, OMNI 3600 and PTID XXXXXXXX (if your terminal includes this number)

Serial number (S/N XXX-XXX-XXX) 2 Within the United States, call VeriFone toll-free at 1-800-837-4366. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. OMNI 3600 INSTALLATION GUIDE 37 VERIFONE SERVICE AND SUPPORT Return a Terminal, Base, or Smart Battery If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department. Include a telephone number where you can be reached and your fax number. Please print clearly to the attention of the VeriFone MRA Dept. and send your fax to 727-953-4172 (U.S.). You will be issued an MRA number and the fax returned to you. NOTE One MRA number must be issued for each Omni 3600 terminal or Omni 3600 base you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem and provide the shipping address to return the repaired or replacement unit. 6 Keep a record of the following items:

Assigned MRA number(s)

VeriFone serial number assigned to the Omni 3600 terminal, Omni 3600 base, or smart battery you are returning for service or repair (terminal serial numbers are located on the inside of the smart battery compartment;

base serial numbers on the bottom of the unit; smart battery serial numbers on the side of the battery)

Shipping documentation, such as airbill numbers used to trace the shipment

Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Omni 3600 terminal or Omni 3600 base) MOBITEX RADIO MODULE LABEL GSM RADIO MODULE LABEL PRODUCT INFORMATION LABEL SERIAL NUMBER LABEL PTID LABEL Figure 29 Omni 3600 Terminal Information Label Locations 38 OMNI 3600 INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Return a Terminal, Base, or Smart Battery PRODUCT INFORMATION LABEL SERIAL NUMBER LABEL Figure 30 Omni 3600 Base Information Label Locations SERIAL NUMBER LABEL PRODUCT INFORMATION LABEL Figure 31 Smart Battery Information Label Locations OMNI 3600 INSTALLATION GUIDE 39 VERIFONE SERVICE AND SUPPORT Return a Terminal, Base, or Smart Battery 40 OMNI 3600 INSTALLATION GUIDE CHAPTER 7 Specifications Power Requirements Environmental This section provides information on the power requirements, environmental conditions that the units can be subjected to, and unit dimensions. DC power (all Omni 3600 terminals and Omni 3600 bases): DC: 19VDC; 3.16A DC power pack (all Omni 3600 terminals and Omni 3600 bases):

Input: 100240 V ~ (100240VAC); 5060 Hz; 1.5A

Output: 19VDC; 3.16A Barrel connector polarity (all Omni 3600 terminals and Omni 3600 bases):

Omni 3600 terminal:

Operating temperature: 0 to + 50 C (32 to 122 F)

Storage temperature: 20 to + 70 C (0 to 158 F)

Relative humidity: 15% to 90%; no condensation Omni 3600 base:

Operating temperature: 0 to 55 C (32 to 131 F)

Storage temperature: 40 to + 70 C (40 to 158 F)

Relative humidity: 15% to 90%; no condensation Omni 3600 Terminal Dimensions

Height: 69 mm (2.72 inches)

Width: 95 mm (3.74 inches)

Length: 220 mm (8.64 inches) Weight

Terminal weight: 568 g (1.25 lb)

with battery installed: 681 g (1.5 lb)

with battery and paper roll installed: 710 g (1.56 lb)

Shipping weight: 1264 g (2.78 lb): The shipping weight for the Omni 3600 terminal includes: shipping carton, one terminal, power pack and cable, one smart battery, paper roll, and one Quick Installation Guide. OMNI 3600 INSTALLATION GUIDE 41 SPECIFICATIONS Omni 3600 Base Dimensions Omni 3600 Base Dimensions

Height: 88.9 mm (3.5 inches)

Width: 95.25 mm (3.75 inches)

Length: 241.3 mm (9.5 inches) Weight

Base station weight: 378 g (0.83 lb)

Shipping weight: 498 g (1.098 lb): The shipping weight for the Omni 3600 base station includes: shipping carton, one base station, one Telco cable, and one Quick Installation Guide. 42 OMNI 3600 INSTALLATION GUIDE CHAPTER 8 Accessories and Documentation This sections lists accessories and documentation available for the Omni 3600. When ordering, please refer to the part number in the left column. How to Order

VeriFone Online Store at www.store.verifone.com

United States: VeriFone Customer Development Center, 1-800-837-4366, MondayFriday, 8 A.M.8 P.M., eastern time

International: Contact your local VeriFone representative Omni 3600 Terminal This section presents accessory and part replacement ordering information for the Omni 3600 terminal. See VeriFone Service and Support for product service and repair information. Download Cables and Adapters 05651-xx 26263-xx 26264-xx MOD10-MOD10 (base station-to-base station) 02xxx MOD10-PC DB25F (base station-to-PC) 02xxx MOD10-PC DB9F (base station-to-PC) 22536-01 MOD10 adapter (terminal-to-terminal/PC/telephone) Cables for Optional Peripherals Base Station 07041-xx MOD10-MDIN9 (CR 600/CR 1000i check readers) P096-201-00 Base station Telco Cable 00124-17 2.1-m (7) telephone line cord, black color, with modular RJ11-type connectors Smart Battery 22044-02 12V battery pack Power Pack Contact your local VeriFone distributor to determine which power pack fits your needs. 22161-01 21973-01 DC power pack (universal) Power cable (U.S.) OMNI 3600 INSTALLATION GUIDE 43 ACCESSORIES AND DOCUMENTATION Omni 3600 Base Thermal Printer Paper CRM0043 Standard-grade thermal printer paper, 57-mm (2.25) width, 7.62-m

(25) length; single roll Antenna Contact your VeriFone distributor to determine the exact antenna for your Omni 3600 terminal. 22066-XX Replacement antenna. VeriFone Cleaning Kit 02746-01 Cleaning kit Omni 3600 Base P096-201-00 Base, U.S., 14.4 Kbps modem P096-203-00 Base, generic 14.4 Kbps modem Download Cables 05651-xx MOD10-MOD10 (base-to-base) 26263-xx 02xxx Mod 10-PC DB25F (base-to-PC) 26264-xx 02xxx Mod 10-PC DB9F (base-to-PC) Cables for Optional Peripherals Telephone Line Cord Documentation 07041-xx MOD10-Mini DIN9 (CR 600/CR 1000i check readers; P250/P355/P900 external printers) 00124-17 2.1-meter (7-foot) telephone line cord, black color, with modular RJ11-type connectors 22377 22378 22060 19733 Omni 3600 Quick Installation Guide Omni 3600 Base Station Quick Installation Guide Omni 3600 Installation Guide Verix Operating System Programmers Manual 44 OMNI 3600 INSTALLATION GUIDE VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 Tel: 800-VeriFone (837-4366) www.verifone.com Omni 3600 Installation Guide Part Number 22060, Revision D VERIX OPERATING ENVIRONMENT SOFTPAY E-PAYMENT APPLICATION VERIX DEVELOPER TOOLKIT DEVELOPMENT TOOLS VERISHIELD SECURITY ARCHITECTURE OMNI 37XX HAND-OVER-COUNTER MULTI-APPLICATION APPLIANCES OMNI 33XX MULTI-APPLICATION APPLIANCES OMNI 3600 HAND-HELD RADIO MODEM APPLIANCES VERICENTRE APPLIANCE MANAGEMENT SUITE

VERIX OPERATING ENVIRONMENT SOFTPAY E-PAYMENT APPLICATION VERIX DEVELOPER TOOLKIT DEVELOPMENT TOOLS VERISHIELD SECURITY ARCHITECTURE OMNI 37XX HAND-OVER-COUNTER MULTI-APPLICATION APPLIANCES OMNI 33XX MULTI-APPLICATION APPLIANCES OMNI 3600 HAND-HELD RADIO MODEM APPLIANCES VERICENTRE APPLIANCE MANAGEMENT SUITE Omni 3600 Installation Guide Part Number 22060, Revision D Omni 3600 Installation Guide 2003 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com WARNING Do not dispose of the Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 www.verifone.com Part Number 22060, Revision D CONTENTS C H AP T E R 1 Introduction C H AP T E R 2 Omni 3600 Terminal C H AP T E R 3 Omni 3600 Base Select a Location . 7 Omni 3600 Terminal . 7 Omni 3600 Base . 7 Environment . 7 Convenience . 8 Safety Concerns . 8 Unpack the Shipping Carton. 9 Terminal Features . 10 Power Port . 11 Smart Battery . 11 Smart Battery Installation . 12 Smart Battery Removal. 13 Smart Battery Charging . 13 Smart Battery Life . 14 Turn On/Off the Omni 3600 Terminal . 14 Paper Installation . 14 Printer Test . 16 Install/Replace MSAM Cards . 16 Install/Replace SIM Card (GSM models) . 18 Wireless Transactions . 20 Smart Card Reader Transactions. 20 Magnetic Card Reader Transactions . 20 Antenna (Some Wireless Models) . 21 Installation. 21 Orientation . 21 Replace the Antenna . 22 Unpack the Shipping Carton. 23 Omni 3600 Base Features . 24 Power Connection . 26 Omni 3600 Terminal Docking . 27 Spare Smart Battery Pack . 27 Omni 3600 Base Communications Ports . 28 Telephone Line Ports . 28 Telephone Line Connections . 29 Peripheral Devices . 29 Optional Peripheral Device Port . 29 Check Readers Supported . 30 External Printers Supported . 30 C H AP T E R 4 Maintenance Cleaning . 31 Teminal and Base Contacts . 31 OMNI 3600 INSTALLATION GUIDE 3 CONTENTS C H A P T E R 5 Troubleshooting C H A P T E R 6 VeriFone Service and Support C H A P T E R 7 Specifications C H A P T E R 8 Accessories and Documentation Card Readers . 31 Troubleshooting Guidelines . 33 Terminal Does Not Start . 33 Terminal Does Not Turn Off . 33 Terminal Display Does Not Show Correct or Readable Information. 33 Smart Battery Will Not Charge . 34 Telephone Line Connection Does Not Work Properly . 34 Printer Does Not Work . 34 Serial Port Does Not Work . 35 Terminal Does Not Process Transactions . 35 Keypad Does Not Respond . 36 Return a Terminal, Base, or Smart Battery . 37 Power Requirements . 41 Environmental. 41 Omni 3600 Terminal Dimensions . 41 Weight. 41 Omni 3600 Base Dimensions . 42 Weight. 42 How to Order . 43 Omni 3600 Terminal . 43 Download Cables and Adapters . 43 Cables for Optional Peripherals . 43 Base Station . 43 Telco Cable. 43 Smart Battery . 43 Power Pack. 43 Thermal Printer Paper. 44 Antenna. 44 VeriFone Cleaning Kit . 44 Omni 3600 Base. 44 Download Cables . 44 Cables for Optional Peripherals . 44 Telephone Line Cord . 44 Documentation . 44 4 OMNI 3600 INSTALLATION GUIDE List of Figures CONTENTS Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Omni 3600 Terminal Shipping Carton Components . 9 Omni 3600 Terminal Features . 10 Connect Omni 3600 Terminal Power Pack . 11 Install the Smart Battery . 13 Smart Battery Charge Indicator LEDs and Test Button . 14 Open the Printer Cover . 15 Load Paper . 15 Close the Printer Cover . 16 Open the MSAM Access Door . 17 MSAM Card Installation . 17 MSAM Cardholder Lock Plate Detail . 17 Insert MSAM Card into Cardholder . 18 Remove SIM Door Screw . 19 Slide Off SIM Card Access Door . 19 Insert SIM Card into Cardholder . 19 Using the Primary Smart Card Reader . 20 Using the Magnetic Card Reader . 20 Antenna Installation . 21 Correct Antenna Position for Uplink . 22 Omni 3600 Base Shipping Carton Contents . 23 Omni 3600 Base Features: Top . 24 Omni 3600 Base Features: Back (Telco models) . 24 Power Pack Connection (Docked Terminal) . 26 Spare Smart Battery Docking . 27 Omni 3600 Base Connection Ports . 28 Direct Connection . 29 Pass-through Connection . 29 Example Peripheral Connections . 30 Omni 3600 Terminal Information Label Locations . 38 Omni 3600 Base Information Label Locations . 39 Smart Battery Information Label Locations . 39 OMNI 3600 INSTALLATION GUIDE 5 CONTENTS 6 OMNI 3600 INSTALLATION GUIDE CHAPTER 1 Introduction This guide describes how to set up and install an Omni 3600 terminal and Omni 3600 base. It also includes information on how to

protect the terminal from adverse Environmental conditions, install and maintain the Smart Battery, establish communications connections through the Omni 3600 Base Communications Ports, and connect optional peripheral devices through the Omni 3600 base Peripheral Devices. This section provides tips on using and protecting your Omni 3600 terminal, and location recommendations for the Omni 3600 base. The Omni 3600 is a portable terminal for performing transactions remotely. Since it is a portable unit, location is not a factor however, follow the rules established in the Environment and Convenience sections. Select a Location Omni 3600 Terminal Omni 3600 Base A prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment and Convenience sections. Environment WARNING Do not leave this terminal in an non-climate-controlled vehicle. The Omni 3600 terminal is highly sensitive to temperature extremes. Subjecting the terminal to temperatures outside the stated operating range can void your warranty.

Do not use the Omni 3600 terminal or Omni 3600 base where there is moisture or high humidity, chemicals or oils, or excessive heat or dust.

Avoid locations near electrical appliances or other devices that emit excessive voltage fluctuations or electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

Never place the terminal in direct sunlight. OMNI 3600 INSTALLATION GUIDE 7 INTRODUCTION Select a Location CAUTION Do not use the Omni 3600 base outdoors. It is for indoor use only, and is not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty.

Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor. WARNING Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using these products during electrical storms.

Ensure when transmitting over the radio modem that you are not near appliances that emit a lot of electrostatic noise, (for example, refrigerators or generators) and that you are in an area where you have a clear radio-

frequency path. Convenience Omni 3600 Terminal Keep the Omni 3600 terminal with you to perform transactions. When plugging the Omni 3600 terminal into the power pack, ensure that the unit is placed close enough to a power outlet so that the power cable readily reaches the unit. For safety, do not string the power cable in a walkway or place across a walkway on the floor. Omni 3600 Base Locate the Omni 3600 base so that you can readily dock the Omni 3600 terminal on the cradle for recharging and downloading. Again, for safety, ensure that the power cable readily reaches the Omni 3600 base unit, so as not to trip or interfere in any way in a busy location. Safety Concerns Use the following guidelines to ensure your safety and the safety of others:

Do not string the power and phone cables in a walkway or place across a walkway on the floor.

Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

Avoid using the Omni 3600 terminal or Omni 3600 base during electrical storms. WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

Use only batteries and power packs approved by VeriFone. 8 OMNI 3600 INSTALLATION GUIDE CHAPTER 2 Omni 3600 Terminal This section discusses the features of the Omni 3600 terminal, including

providing power to the Omni 3600 terminal, charging the smart battery, installing paper, installing MSAM cards, and completing magnetic card and smart card transactions. Unpack the Shipping Carton Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1). PAPER ROLL OMNI 3600 TERMINAL SMART BATTERY PACK POWER PACK POWER CABLE

(REGIONAL) MOD10 ADAPTOR

(OPTIONAL) Figure 1 1 Remove the following items:

Omni 3600 Terminal Shipping Carton Components

Omni 3600 terminal

Power pack and power cable (if present)

Roll of thermal printer paper

Battery pack

MOD10 adaptor (optional) 2 Remove all plastic wrap from the Omni 3600 terminal and components. 3 Remove the clear protective film from the display lens. OMNI 3600 INSTALLATION GUIDE 9 OMNI 3600 TERMINAL Terminal Features WARNING Terminal Features Do not use a Omni 3600 terminal or Omni 3600 base that has been damaged or tampered with. Figure 2 illustrates the physical features of the Omni 3600 terminal. INTERNAL THERMAL PRINTER DISPLAY PROGRAMMABLE FUNCTION KEYS KEYPAD CANCEL/OFF KEY PRINTER DOOR RELEASE CARD SWIPE FUNCTION KEYS ALPHA KEY ENTER/ON KEY BACKSPACE KEY SMART CARD READER Figure 2 Notice the following features of the Omni 3600 terminal shown in Figure 2:

Omni 3600 Terminal Features

The display Four types of keys:

A 12-key, telephone-style keypad

Eight function keys: four function keys, labeled F1 to F4, right display; four unlabeled, programmable function (PF) keys above the keypad

Three keys (icons at left) under the keypad (left-to-right: CANCEL/OFF, BACKSPACE, ENTER/ON)

An ALPHA key center above the keypad (see ALPHA Key, page 33) The magnetic card swipe, above the display. The icon at left shows proper card orientation

Smart card reader, in the front of the unit. The icon at left shows proper card orientation

The internal thermal printer and door release The smart battery pack installed in back of unit (Figure 4) 10 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Smart Battery

A SAM (security access module) access door, underneath the battery

(Figure 9). The Omni 3600 terminal contains three micromodule-sized SAM

(MSAM) cardholders to support multiple stored-value card programs or other merchant cards The Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom). Power Port On the back of the Omni 3600 is one portthe power port. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unit Connect Power Pack To connect the Omni 3600 terminal to power:

1 Insert the round barrel connector (Figure 3) into the power port on the back of the terminal. 2 Insert the power cable into the power pack. 3 Plug the power pack into a wall outlet or surge protector. NOTE Install a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. Figure 3 Connect Omni 3600 Terminal Power Pack WARNING Do not plug the power pack into an outdoor outlet. Smart Battery The Omni 3600 wireless terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). OMNI 3600 INSTALLATION GUIDE 11 OMNI 3600 TERMINAL Smart Battery CAUTION Note that a new Li-ion batterys full performance is achieved only after two or three complete charge and discharge cycles. On initial use, allow the Omni 3600 smart battery to charge 4 hours, then fully discharge during normal operation, to ensure reliable battery operation. The following are features of the smart battery:

Two Li-ion cells

A fuel gauge module

monitors state of charge (voltage and current),

communicates with the terminal (charge parameters and alarms to indicate full discharge),

determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and automatically shuts down when cell voltage is extremely low.

A safety circuit

prevents cell damage from overcharge/over-discharge, activates when the battery is left in an unused terminal for extended periods, and resets when battery voltage reaches a preset threshold during the charge cycle. NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 3600 terminal on the Omni 3600 base. NOTE The smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 3600 terminal. Smart Battery Installation The smart battery installs in a slot on the back of the terminal, as shown in Figure 4. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. 12 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Smart Battery Figure 4 Install the Smart Battery Smart Battery Removal To remove the smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot. Smart Battery Charging On initial use, the smart battery must be fully charged and fully discharged through normal operation. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit for 4 hours. Disconnect the power pack and allow your Omni 3600 terminal to remain on until the smart battery completely discharges. Reconnect the power pack to the unit and allow the smart battery to recharge a maximum of 4 hours. It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained. To determine the charge state of the battery, push the test button icon (shown in Figure 5) on the bottom of the battery. The bar LED status indicators on the battery each indicate 25% of the charge state. When the battery charge state reaches 10%, the E LED (Figure 5) blinks, indicating a low-charge state. The battery charge state displays at the bottom of the first copyright screen when the terminal is turned on. NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 5) on the battery pack blink. The battery must then be recharged to restore operation. NOTE The Omni 3600 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state. OMNI 3600 INSTALLATION GUIDE 13 OMNI 3600 TERMINAL Turn On/Off the Omni 3600 Terminal If the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display. BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDS Figure 5 Smart Battery Charge Indicator LEDs and Test Button NOTE It is recommended that you keep a spare, charged smart battery available. Smart Battery Life To ensure that you get the longest possible performance from the smart battery, it must be allowed to fully discharge periodically. The smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. Turn On/Off the Omni 3600 Terminal Paper Installation When the smart battery completes its initial charge, turn on the Omni 3600 terminal by pressing the green ENTER/ON key (icon at left) for approximately 3 sec. The display screen lights and displays the initial VeriFone copyright screen. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique (copyright) screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Turn off the Omni 3600 terminal by pressing the red CANCEL/OFF key (icon at left) continuously until the cancel tone is heard (approximately 4 sec.). First a series of beeps is heard, then the cancel tone. The unit then shuts off. The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. WARNING Poor-quality paper may jam the printer. Order high-quality paper from VeriFone;

refer to the ordering process listed in Accessories and Documentation. 14 OMNI 3600 INSTALLATION GUIDE OMNI 3600 TERMINAL Paper Installation CAUTION Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully;

impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics. To install the paper roll in the internal thermal printer:

1 Lift paper roll cover tab to unlock the printer door (Figure 6). 2 Rotate the printer door up and back. Note that the door is hinged; it is not necessary to remove it from the unit. Figure 6 3 Loosen the glued leading edge of the paper from the roll. Open the Printer Cover 4 Hold the paper roll so paper feeds from the bottom (Figure 7) and pull approximately two inches of paper free of the roll. 5 Drop the paper roll into the printer tray, allowing the free paper to extend outside the printer door (Figure 7). Figure 7 6 Close the cover by gently pressing directly on the paper roll cover tab until it Load Paper clicks shut. Allow a small amount of paper to extend outside the cover, as shown in Figure 8. OMNI 3600 INSTALLATION GUIDE 15

VeriFone, Inc. 2455 Augustine Drive Santa Clara CA 95054-3002 Tel: 800-VeriFone (837-4366) www.verifone.com Peripherals Before connecting any peripheral device, turn off power to the terminal. Turn on power only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, please refer to the user documentation supplied with those devices. Disconnecting Power Disconnecting power during a transaction may cause transaction data files that are not yet stored in terminal memory to be lost. Surge Protectors To protect your terminal against possible damage caused by lightning strikes and electrical surges, you may want to install a power surge protector. Location Electrical Considerations CAUTION: Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Equipment Damage Omni 3600 Certifications and Regulations FCC Compliance Manufacturer: VeriFone, Inc. Model: Omni 3600 FCC Part 15 Class B This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. SAR Labeling Mobitex USA To comply with the FCC RF exposure requirements, bystanders and parts of the users body other then the extremities must be at least 15.0mm away from the device. CDMA USA To comply with the FCC RF exposure requirements, bystanders and parts of the users body other then the extremities must be at least 15.0mm away from the device. SAR compliance for body-worn operations is restricted to belt-clips, holsters, or similar accessories that have no metallic component in the assembly. Brazil

"""O terminal Omni 3600 atende aos limites da Taxa de Absoro Especfica referente exposio a campos elcticos, magnticos e electromagnticos de radiofreqncias adoptados pela Anatel."""

Carefully inspect the shipping carton and its contents for any damage. If the terminal or any product component appears damaged or tampered with, immediately notify the shipping company and your VeriFone distributor or service provider. CAUTION: Do not use a terminal that has been damaged or tampered with. GSM/GPRS USA Repairs Unless otherwise instructed in this document, do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may invalidate the product warranty. Location Environmental Considerations Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or a motor. Cleaners and Solvents Never use thinner, trichloroethylene, or ketone-based solvents to clean the terminal they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display. For best results, use a VeriFone Cleaning Kit or a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner. Location Ease of Use Select a location for your terminal that contributes to its ease of use:

A location convenient for both merchant and cardholder.

A flat support surface, such as a countertop or table.

A location near a power outlet and a telephone/modem line connection. WARNING! Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. Omni 3600 Certifications and Regulations VeriFone Part Number: 22475 Revision D 2003 VeriFone, Inc. All rights reserved. This device is reported as fully compliant with Body Worn configuration using accessories that contain no metal. Electrical LI-ion Battery ModuleRechargeable Battery Unit Caution Do not:

disassemble, crush, puncture, or incinerate in fire. short circuit contacts. expose to temperatures exceeding 140F (60C). Power Packs Before you connect the terminal power pack to an electrical outlet, check that the on/off power switch on the terminal is off. If the terminal does not have an on/off switch, check that the power cable connector is removed from the terminals power port. or When connecting the terminal to a power pack, always connect the three-pronged plug of the power pack to an electrical wall outlet first. Then connect the power cable to the terminals power port. AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet.

Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.

Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging.

Do not use the adapter if the cord becomes damaged.

Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Separate Power Sources Some peripherals require a separate power source. Before connecting a check reader or similar device, turn off power to the terminal. continued Omni 3600 GPRS Declaration of Conformity Omni 3600 GSM Declaration of Conformity