USER INSTRUCTIONS THE WIDEX UNIQUE FAMILY U-IM/U-IP model In-the-canal/In-the-ear WIDEX UNIQUE YOUR HEARING AID To be filled out by the hearing care professional) Vent Extraction cord Your hearing aid series:
No vent Volume control Push button PROGRAMS Universal Quiet Transport Urban Party Music T SPECIAL PROGRAMS Zen Phone Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender Audibility Extender 2 SMARTTOGGLE PROGRAMS Zen+
Phone+
Audibility Extender Audibility Extender NOTE The program names in the table are the default names. If you have chosen to use some of the other names available, write the new names in the table. That way you will always know which programs you have in your hearing aids. NOTE Read this booklet carefully before your start using your hearing aid. 3 CONTENTS YOUR HEARING AID...................................................................................6 Welcome...........................................................................................................6 Important safety information.........................................................................7 THE HEARING AID......................................................................................9 Indications for use........................................................................................... 9 Intended use.....................................................................................................9 The battery....................................................................................................... 9 Sound signals...................................................................................................11 How to tell right from left..............................................................................12 Turning the hearing aid on and off...............................................................12 Putting on and removing your hearing aid.................................................13 Programs.........................................................................................................14 Program and sound adjustment.................................................................. 16 CLEANING.................................................................................................19 Tools.................................................................................................................19 Cleaning the hearing aid................................................................................19 Cleaning the microphone grids.....................................................................21 The wax guard............................................................................................... 23 ACCESSORIES.......................................................................................... 26 TROUBLESHOOTING.................................................................................27 4 REGULATORY INFORMATION.................................................................. 30 EC directives...................................................................................................30 FCC and IC statements...................................................................................31 SYMBOLS................................................................................................. 34 5 YOUR HEARING AID Welcome Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users dont usually get the full benefit of a hearing aid. NOTE Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary. Your hearing aid at a glance 1. Microphone openings 2. Push button (optional) 3. Volume control (optional) 4. Vent (optional) 5. Extraction cord (optional) 6. Battery compartment 7. Sound outlet 8. Wax guard 9. Vent (optional) 6 163245789 Important safety information Read these pages carefully before you begin using your hearing aid. Hearing aids and batteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact a doctor immediately. Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections. Contact your doctor or hearing care professional immediately if you sus-
pect you may have an ear infection. Remove your hearing aids before showering, swimming or using a hair dryer. Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream. Do not dry your hearing aid in a microwave oven - this will ruin it. Never use other peoples hearing aids and never allow others to use yours, as this could damage your hearing. Never use your hearing aids in environments where there may be explo-
sive gases, such as in mines, etc. Keep hearing aids, their parts, accessories and batteries away from chil-
dren. Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired. 7 Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these. Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remain-
ing hearing. Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily. Your hearing aids should be stored and transported within the temperature and humidity ranges of -20C to +55C (-4F to 131F) and 10%-95% rH. Your hearing aids are designed to operate from 0C (32F) to 50C (122F). For more information about your hearing aids, visit: www.widex.com. 8 THE HEARING AID Indications for use The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation. Intended use The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in quiet. The battery Use a type 312 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional. 9 NOTE Check that the battery is completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted. Never attempt to recharge your hearing aid batteries, as they could ex-
plode. Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid. Dispose of used batteries as indicated on the packaging and take note of the expiry date. Changing the battery To change the battery, do as follows:
Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds. Use the nail grip to gently swing the battery door open and remove the old battery. Place the new battery in the battery compartment as shown. 10 Close the drawer. If it doesn't close easily, the battery is not placed correctly. If you are not using the hearing aid for a few days, keep the battery compartment open. NOTE Avoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery. Low battery indication When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare battery with you wherever you go. Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed programs. These sounds may be spoken messages or tones, depending on your needs and preferences. Program 1 Program 2 Program 3 Program 4 Program 5 Message/one short beep Message/two short beeps Message or three short beeps Message/one short and one long beep Message/one long beep and two short beeps 11 Zen+
Message/tone Ask your hearing care professional to turn these sounds signals off if you don't need them. Lost partner
(Only available in 440-series) Your hearing care professional can turn on a feature in your hearing aid that warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear. How to tell right from left The hearing aid for your right ear has a red mark. The hearing aid for your left ear has a blue mark. Turning the hearing aid on and off To turn the hearing aid on, close the battery compart-
ment. The hearing aid will play a sound signal to indi-
cate that it is on, unless your hearing care professio-
nal has deactivated this function. Open the battery compartment to turn the hearing aid off. NOTE You can also cup the hearing aid in your hand to verify that it is turned on. If it's on, it will whistle. Don't forget to turn off the hearing aid when it is not in use. 12 Putting on and removing your hearing aid Close the battery lid completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance. Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable. Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful. NOTE If the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like, contact your hearing care professional. Removing the hearing aid Hold the hearing aid with your thumb and forefinger and pull carefully. NOTE If you find it difficult to take out the hearing aid, move it carefully from side to side. 13 Programs PROGRAMS Universal Quiet Transport Urban Party Music SPECIAL PROGRAMS Zen Phone USE For everyday use Special program for listening in quiet envi-
ronments For listening in situations with noise from cars, trains, etc. For listening in situations with changing sound levels (in supermarkets, noisy work-
places or similar) For listening in situations with many people talking at the same time For listening to music USE Plays tones or noise for a relaxing sound background This program is designed for listening to phone conversations 14 SMARTTOGGLE PROGRAMS Zen+
Phone+
USE This program is similar to Zen but allows you to listen to different types of tones or noise This program lets you listen to the phone and avoid the surrounding sounds. One of your hearing aids transmits the phone con-
versation to the other, so that you can listen with both ears NOTE The names in the list of programs are the default names. Your hearing care pro-
fessional can also select a program name from a preselected list. Then it is even easier for you to select the right program in each listening situation. NOTE You can only have one SmartToggle program in your hearing aid. Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could ben-
efit from this. If your needs and preferences change over time, your hearing care professional can easily change your program selection. 15 The Zen program Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground. If you perceive a decrease in loudness, tolerance of sounds, speech not as clear, or worsening tinnitus, contact your hearing care professional. Use of the Zen program may interfere with hearing everyday sounds in-
cluding speech. It should not be used when hearing such sounds is impor-
tant. Switch the hearing aid to a non-Zen program in those situations. Program and sound adjustment Adjusting the sound level using the volume control Your hearing aid adjusts the sound level automatically according to your sound environment, but you can also adjust it manually depending on your needs and preferences. To do so, turn the volume control towards the front to increase the volume and turn it towards the rear to reduce it. Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone. NOTE Your hearing aid will also play a tone when you reach the default sound level programmed for you by your hearing care professional. In this way you can easi-
ly return to the optimal setting for most listening situations. 16 You can also mute your hearing aid if you need to. Do as follows:
Keep turning the volume control towards the rear until you can hear the steady sound To turn the sound on again:
Turn the volume control towards the front or Change program Any adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program. Using the push button to change programs and adjust the sound level:
If you have two hearing aids, the push button can be programmed in several ways:
As a dedicated program button:
To change programs, just tap the button. To access and exit SmartToggle programs, push and hold the push button down for more than one second
(this setting is optional). Once you have accessed the SmartToggle pro-
gram, you can change among the different Zen styles by short taps on the button. As a dedicated sound adjustment button:
Tap the button on your hearing aid if youd like more audibility and more volume. If you need to decrease the volume or youd like more comfort, tap the button on your hearing aid. A long push on either of your hearing aids will mute and unmute the sound
(this setting is optional). 17 As a combined program and sound adjustment button:
If you have this option, tap the button on your hearing aid if youd like more audibility and more volume. If you need to decrease the volume or if youd like more comfort, just tap the button on your hearing aid. A long push on either of your hearing aids will change programs. If you only have one hearing aid, a short tap will change programs and a long tap will allow you to access the SmartToggle programs. 18 CLEANING Tools You will receive the following cleaning tools with your hearing aid:
1. Cloth 2. Brush 3. Long wax-removing tool 4. Short wax-removing tool 5. Battery magnet Cleaning the hearing aid Cleaning your hearing aid every day will make it more efficient and more comfortable to wear. The hearing aid Just wipe it with the a soft cloth (for example the cloth you received from your hearing care profes-
sional). 19 1.2.3.4.5. The sound outlet Remove any visible earwax from around the sound outlet with the small brush or cloth. Never try to clean the wax guard. NOTE If you can't clean the sound outlet, contact your hearing care professional. Never insert anything into the sound outlet as this can ruin your hearing aid. The vent Clean the vent every day by passing the long wax removing tool (no. 4) all the way through the vent. When you are done, leave the hearing aid open to ventilate it. NOTE It is important for the performance of your hearing aid that you keep the vent clean and free of earwax, dirt and the like. Clean it every day after use and con-
sult your hearing care professional if the vent is blocked. Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex Dry-Go to help keep their hear-
ing aids dry and clean. Ask your hearing care professional if this is right for you. 20 Do not use any kind of liquid or disinfectant to clean your hearing aid. Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself. Cleaning the microphone grids Changing the microphone grid:
The microphone grid helps to protect the hearing aid mi-
crophones against dirt and earwax. Always use micro-
phone grids supplied by Widex with your hearing aid. Open the case as illustrated. The microphone grid tool consists of the following parts:
1. Removal hook 2. New microphone grid 21 Insert the removal hook into the used grid. Keep the holder at a right angle. Pull the used grid straight out. Insert the new grid into the microphone opening. Pull the holder straight out while turning it slightly to make sure the grid remains in place. Ask your hearing care professional about how often you should change the microphone grid. 22 The grid is for one-time use only and is not intended to be cleaned. If the grid fits loosely, discard it and use a new one. The wax guard The wax guard helps to protect the hearing aid against earwax. Always use wax guards supplied by Widex with your hearing aid. Changing the wax guard Open the wax guard case as illustrated. The wax guard consists of the following parts:
1. Removal hook 2. New wax guard Insert the removal hook into the used wax guard. 23 21 Keep the holder at a right angle. Pull the used wax guard straight out. Insert the new wax guard into the opening of the sound outlet and press it gently. 24 Pull the holder straight out. Ask your hearing care professional about how often you should change the wax guard. The wax guard is for one-time use only and is not intended to be cleaned. If the wax guard fits loosely, discard it and use a new one. If the wax guard falls off inside your ear, contact your doctor or hearing care professional to have it removed. Do NOT attempt to remove the wax guard yourself. 25 ACCESSORIES You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care pro-
fessional. Name RC-DEX TV-DEX PHONE-DEX FM+DEX UNI-DEX CALL-DEX COM-DEX Use remote control for listening to TV and audio for easy landline use for streaming audio and FM signals for connecting hearing aids to mobile phones for easy wireless connection to mobile phones for wireless connection to mobile phones and other devices via Bluetooth for helping hearing aid users hear speech in difficult listening situations COM-DEX Remote Mic Available in some countries only. 26 TROUBLESHOOTING These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional. Problem The hearing aid is completely silent Possible cause It is not turned on Solution Make sure the battery is placed correctly and the battery compartment cover is closed correctly. Insert a new battery in the hearing aid See the cleaning section See the cleaning section See the cleaning section Contact your doctor Contact your hearing care professional/doctor The hearing aid vol-
ume is not powerful enough The battery does not work The sound outlet is blocked The microphone open-
ing is blocked The sound outlet is blocked Your ear is blocked by earwax Your hearing may have changed 27 Problem The hearing aid whis-
tles continuously The hearing aid is un-
comfortable to wear Possible cause Your ear is blocked by earwax It is not correctly placed in your ear ca-
nal It fits loosely in your ear canal It is not correctly placed in your ear ca-
nal. It does not fit your ear properly Your outer ear or ear canal is sore Solution Contact your doctor Take it out and reinsert it Contact your hearing care professional Consult your hearing care professional Contact your hearing care professional It is important that first-
time users only wear the hearing aid for short peri-
ods of time at the begin-
ning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professional 28 Problem Your hearing aids are not working in syn-
chrony The hearing aids do not respond with a corresponding change in volume or program to the device You hear interrupted speech (on and off) from the hearing aids or no speech (muted) from the transmitting hearing aid. Possible cause The connection be-
tween the hearing aids is lost a. The device is used beyond the transmis-
sion range b. Strong electromag-
netic interference in the vicinity c. The device and the hearing aids are not matched a. The battery in one of the hearing aids has expired b. Strong electromag-
netic interference in the vicinity Solution Turn them off and on again a. Move the device closer to the hearing aids b. Move away from known source of EM interference c. Check with your hearing care professional to make sure device is matched with the hearing aids a. Replace battery in one or both hearing aids b. Move away from known sources of interference 29 REGULATORY INFORMATION EC directives Directive 2014/53/EU Hereby, Widex A/S declares that this U-IM/U-IP is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The U-IM/U-IP contains a radio transmitter operating at 10.6 MHz, -54 dBA/m @10 m . A copy of the Declaration of Conformity according to 2014/53/EU can be found at:
http://global.widex.com/doc N26346 Information regarding disposal Do not dispose of hearing aids, hearing aid accessories and batteries with ordinary household waste. Hearing aids, batteries and hearing aid accessories should be disposed of at sites intended for waste electrical and electronic equipment, or given to your hearing care professional for safe disposal. 30 FCC and IC statements FCC ID: TTY-UI IC: 5676B-UI Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the in-
structions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful interference to radio or tele-
vision reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. 31 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or oper-
ating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly approved by Wi-
dex could void the users authority to operate the equipment. Industry Canada Statement / Dclaration dindustrie Canada Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device. 32 Conformment la rglementation dIndustrie Canada, le prsent metteur radio peut fonctionner avec une antenne dun type et dun gain maximal (ou infrieur) approuv pour lmetteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique lintention des autres utilisateurs, il faut choisir le type dantenne et son gain de sorte que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas lin-
tensit ncessaire ltablissement dune communication satisfaisante. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes :
(1) lappareil ne doit pas produire de brouillage, et
(2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonc-
tionnement. 33 SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (la-
bels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated. Catalogue number The products catalogue (item) number. Consult instructions for use The user instructions contain important cautionary information (warn-
ings/precautions) and must be read before using the product. Warning Text marked with a warning symbol must be read before using the product. WEEE mark Not for general waste. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a re-
sult of the presence of hazardous substances. 34 Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives. RCM mark The product complies with electrical safety, EMC and radio spectrum regula-
tory requirements for products supplied to the Australian or New Zealand market. Interference Electromagnetic interference may occur in the vicinity of the product. 35 WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.:
9 514 0398 001 #01 Issue:
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