Order Taker Unit Operating Instructions Model No. WX-CT2020 A B W X-CT2020 Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. CONTENTS INTRODUCTION ....................................................................................................................................... 3 FEATURES ................................................................................................................................................ 3 PRECAUTIONS ......................................................................................................................................... 3 NAMES & FUNCTIONS .............................................................................................................................. 4 BATTERY LOADING & REPLACEMENT ................................................................................................... 6 Loading .............................................................................................................................................. 6 Replacement ...................................................................................................................................... 6 SETUP PROCEDURES .............................................................................................................................. 6 Opening the Switch Pocket ................................................................................................................ 6 Turning the Power On/Off ................................................................................................................... 6 Channel Group Selection ................................................................................................................... 7 DIP Switch Setup ................................................................................................................................ 7 Operation Mode Setup ....................................................................................................................... 8 OPERATING PROCEDURES ..................................................................................................................... 10 Communications with Customers (TALK) ........................................................................................... 10 Communications with Other Store Personnel (PAGE) ........................................................................ 10 WHEN DISCONNECTING THE HEADSET PLUG ...................................................................................... 11 TROUBLESHOOTING ................................................................................................................................ 12 SPECIFICATIONS ...................................................................................................................................... 13 STANDARD ACCESSORIES ..................................................................................................................... 13 OPTIONAL ACCESSORIES ....................................................................................................................... 13 INTRODUCTION Panasonic WX-CT2020 Order Taker Unit is designed for the use in Panasonic Wireless Communication System. Using with WX-C1027A Headset (option), you can communicate by voice with other store personnel and the customer. FEATURES Compatible center modules: WX-C1010, WX-C1011, and WX-CC2010 (Refer to "SW#8" on p. 7 "DIP Switch Setup".) Noise and interference reduction by use of UHF band Facilitated frequency setting by use of phase lock loop (PLL) A/B channel selection available for double drive-through Talk mode selectable between Talk Lock and Talk PTT (Refer to p. 8 "Operation Mode Setup".) Page mode selectable between Page Lock and Page PTT (Refer to p. 8 "Operation Mode Setup".) PRECAUTIONS All setup procedures of this product should be performed by qualified service personnel or system installers. Use only Panasonic authorized batteries like the rechargeable Ni-MH 3.6 V. Follow the battery care and handling instructions. Read the instructions included with the battery charger. Charge the battery when the power indicator lights up in red and a beep is heard in the headset. Fully charge the battery. Failure to do so may shorten the operating time. 3 NAMES & FUNCTIONS q E J E C T w e r t A B y u R W P L O V i WX-CT2020 o !0
!1 q
!2 4 q Battery Lock [EJECT]
i Power Button When removing the battery, slide out the lock. When loading a new battery, insert the battery until the lock clicks. Pressing this button for one second will turn the order taker unit on or off. o Earphone Input Jack This jack is used for connection with WX-C1027A Headset.
!0 Microphone Input Jack This jack is used for connection with WX-C1027A Headset.
!1 Switch Pocket Do not open the lid of this pocket. Should be opened only by qualified service personnel or system installers.
!2 Battery (Optional accessory) Refer to p. 3 PRECAUTIONS. w A/B Channel Selection Button [A/B]
This button switches frequencies from Channel A to B and vice versa. The channel indicator y displays the selected channel in red (A) or green (B). e Page Button [P]
This button controls communications with store person-
nel. While the button is held down in the Page PTT mode, you can speak to store personnel. When the button is pressed in the Page Lock mode, you can speak to the store personnel until you press a button a second time. When the button is released, you can hear the commu-
nication among store personnel. r Talk Button [T]
This button controls communications with the customer. While the button is held down in the Talk PTT mode, you can speak to the customer who is at the menu board. When the button is pressed in the Talk Lock mode, you can speak to the customer until you press the button a second time. When the button is released, you can hear the cus-
tomer. t Power Indicator The indicator shows the status as follows. Green ON: Power is supplied, and the unit is oper-
ating. Red ON: The battery requires recharging. Red Blink: The channel selector (refer to p. 7) is set to a wrong position. y Channel Indicator While lighting in red or green, this indicator shows which channel is in operation. Red lighting: Channel A is selected. Green lighting: Channel B is selected. Red blinking: Channel A is being selected, and either the Talk or Page mode is activated. Green blinking: Channel B is being selected, and either the Talk or Page mode is activated. u Volume Control Buttons [VOL ]
Pressing decrease the sound level. the respective buttons will increase or 5 BATTERY LOADING &
REPLACEMENT Notes:
Refer to the operating instructions included with the battery and battery charger. Prepare a fully charged battery. Battery replacement is recommended when the power indicator lights up in red and a constant beep is heard in the headset. Loading Insert the battery as shown in the figure. Note: Be sure to insert it until the lock clicks. EJECT WX-CT2020 SETUP PROCEDURES Caution: Setup of this product should only be performed by qualified service personnel or system installers. Opening the Switch Pocket 1. Press the power button to turn off the order taker unit. 2. Open the switch pocket by moving the lid. 3. Set the channel selector and DIP switches. (Refer to p. 7 "Channel Group Selection" and "DIP Switch Setup". 4. After finishing the setup, close the switch pocket by moving the lid. 5. Turn on the order taker unit. Notes: Be sure to turn off the order taker unit in Step 1. Otherwise, the channel group (refer to p. 7 "Channel Group Selection") will not be activated until you turn off and on the power again. q Replacement w q EJECT WX-CT2020 w Turning the Power On/Off 1. Press the power button to turn on the order taker unit. 2. After using the order taker unit, press the power button again to turn off the unit. VOL PWR 1. Slide the battery lock to the upside. 2. Remove the battery. 6 Channel Group Selection You can select a channel group by setting the channel selector, which is the rotary switch inside the switch pocket. SW#2: OFF SW#3: OFF SW#4: OFF SW#5: OFF SW#6: This switch selects the mode of Tone Squelch method. ON: The audio is output detecting the Tone Squelch signal from the Center Module. OFF: The audio is output in disregard of the Tone Squelch signal from the Center Module. Note: Normally, set SW#6 to ON. Pay attention to high level noise that may be output when set to OFF. SW#7: While talking with a customer in the Talk Lock mode, you may need to contact store personnel in the Page PTT or Page Lock mode, which interrupts the Talk Lock mode. This switch specifies the status of the interrupted Talk Lock mode after ending the Page PTT or Page Lock mode. ON: Resumes the Talk Lock mode. OFF: Releases the Talk Lock mode. SW#8: OFF Note: Be sure to turn off the order taker unit in Step 1. Otherwise, the channel group (refer to "Channel Group Selection") will not be activated until you turn off and on the power again. 1. Press the power button to turn off the order taker unit. 2. Set the switch to the channel group. Available Channel Group: 1 - 8 Notes:
When a switch position other than 1 through 8 is select-
ed, the power indicator will blink in red. Be sure to turn off the order taker unit in Step 1. Otherwise, the channel group will not be activated until you turn off and on the power again. 1 2 3 4 5 6 7 8 5 6 G 8 7 1 3 4 2 Channel selector DIP Switch Setup An eight-bit DIP switch is provided for system setups. The initial settings are marked with an asterisk *. Function Location ON USA*
Tone Squelch Talk Lock Resumption ON*
ON SW#
1 2 3 4 5 6 7 8 OFF Canada OFF*
OFF*
OFF*
OFF*
OFF OFF*
OFF*
1. Press the power button to turn off the order taker unit. 2. Set the switches as follows. SW#1: For selection of a radio frequency suitable for the location ON: Applies the US frequency to the headset. OFF: Applies the Canadian frequency. 7 Operation Mode Setup Three operation modes can be set up to adapt the order taker unit to your requirements. (Refer to the diagram for details.) Default channel and A/B Button Enable/Disable setup Talk lock/ Talk PTT Page lock/Page PTT Note: The next page describes how to set up the order taker unit. Indicator Power A/B channel Green Red Selected Mode Selection Transition Exit f f O While holding down and buttons, press POWER . Press POWER . Selected Channel A/B Button A A B B On Blink Disable Enable Disable Enable Blink On Blink On On Blink Talk Lock Talk PTT On Blink On Page PTT Page Lock p u t e S l e n n a h C t l u a f e D p u t e S k a T l p u t e S e g a P PTT means "press to talk."
The default settings are enclosed in bold lines on the table. 8 1. Press the power button to turn off the order taker unit. Power button VOL PWR 2. While holding down the buttons T and P simultaneously, press the power button to turn on the order taker unit. The order taker unit enters the setup mode where the indicators and buttons have different functions than in normal operation. Keep holding down. Power on. VOL PWR A B 3. Select a default channel setup from four options, press-
ing the button T. 4. Press the button A/B to move to the talk setup and page setup. 5. Press the button T to select a talk mode. 6. Press the button P to select a page mode. 7. Press the button A/B to confirm that the indicators show the three modes selected for the default channel, talk and page. VOL PWR A B 0 2 0 2 T C
-
X W 0 2 0 2 T C
-
X W 8. Press the power button to turn off the order taker unit, and then turn it on again. The newly selected operation mode will be applied to the order taker unit. Power button VOL PWR 9 OPERATING PROCEDURES Communications with Customers
(TALK) Any store personnel wearing the headset can communicate bidirectionally with any customer who is at the menu board. 1. Select a proper sound level by pressing the button + or
. Communications with Other Store Personnel (PAGE) Store personnel wearing the headset can communicate with each other without being heard by customers.
<When the Page Lock mode is preset>
1. Press the button P and speak into the microphone at a normal level. A short beep repeats in the headset to notify all store personnel that the system operates in the page mode. 2. You will hear a tone in the headset when a vehicle arrives at the menu board. Note: The tone duration varies depending on the set-
tings made in the center module. Press 2. Press the button P again to release the lock and listen to the response from other store personnel.
<When the Talk PTT mode is preset>
1. Hold down the button T and speak to the customer. A short beep repeats in the headset. Press again Hold down 2. Release the button and listen to the customer.
<When the Page PTT mode is preset>
1. Hold down the button P and speak into the microphone at a normal level. A short beep repeats in the headset to notify all store personnel that the system operates in the page mode. Release Hold down
<When the Talk Lock mode is preset>
2. Release the button and listen to the response from 1. Press the button T and speak to the customer. A short beep repeats in the headset. other store personnel. Release Press 2. Press the button again to release the lock and listen to the customer. Press again Notes:
Transmission using the talk button T or P is allowed for a single headset at a time. A continuous beep or dis-
torted sound will be heard in a headset when a person wearing the headset presses the button T or P while another person is operating. Maintain a distance of more than 0.3 m {1 ft.} between the headset and the order taker, or more than 1 m {3 ft.}
between the headset and the center module. Prior to operating the order taker unit, confirm that the system setup for the order taker unit, center module, and other devices has been completed. 10 WHEN DISCONNECTING THE HEADSET PLUG When disconnecting the headset plug from this product, pull the plug straight, holding the resin-molded part. Pull the plug straight, holding this part. Do not hold the cable or pull the resin-molded part up and down. That may cause trouble. Do not hold the cable. Do not pull this part up and down. 11 TROUBLESHOOTING Phenomenon Possible Cause What to do The power indicator blinks in red. A wrong channel is selected.
(The channel selector is set to the wrong position. Refer to p. 7.) Select any of channels 1 through 8. If no remedy exists, consult your dealer for repairs. The power indicator lights up in red and a constant beep is heard in the headphone. Cannot turn on the order taker unit. Cannot communicate with other store personnel or the customer at the menu board. The battery power is nearing its end. Recharge the battery. The battery is exhausted. The battery is not inserted correctly. Recharge the battery. Position the battery properly. (Refer to p. 6.) The center module may be turned off. Turn on the power switch of the center module. (Refer to the operating instructions of the center module.) If no remedy exists, consult your dealer for repairs. Check that the vehicle detector is plugged in and is supplied power.
(Refer to WX-CC2010 Installation Manual.) If no remedy exists, consult your dealer for repairs. Remove any metal obstacles blocking radio waves, or try the following reme-
dy. Extend the transmission antennas. Cannot listen or talk to the customer, while communications with the store personnel are OK. The vehicle detector may malfunction because the detector is not plugged into the center module, no power is supplied, or the detecting function is out of order. Cannot "page" or "talk" in certain areas. Radio wave intensity is insufficient in the areas. 12 SPECIFICATIONS Operating Frequency:
Type of Radio Wave:
Required Power Supply:
Control Function:
Dimensions:
Weight (excluding battery):
Dimensions and weighs indicated are approximate. Specifications are subject to change without notice. UHF/FM F3E Rechargeable Ni-MH Battery, 3.6 V DC Power (On/Off) Volume (Up/Down) Talk Page Channel Selection (A/B) Channel Group Selection (1-8) DIP Switch Setup (8 bit) 139 mm (W) x 63 mm (H) x 26 mm (D)
{5-1/2 in. (W) x 2-1/2 in. (H) x 1 in. (D)}
110 g {0.24 lbs}
STANDARD ACCESSORIES Miniature Screwdriver ....................................................... 1 pc. OPTIONAL ACCESSORIES Battery (Ni-MH 3.6 V DC, 1 100 mA/h).............................. 2020BAT Battery Charger................................................................. 2020CH Headset............................................................................. WX-C1027A Order Taker Unit Case ..................................................... WX-CT2022 Ni-MH 13 Panasonic Digital Communications & Security Company Unit of Matsushita Electric Corporation of America Security Systems Group www.panasonic.com/cctv Executive Office: One Panasonic Way 3E-7, Secaucus, New Jersey 07094 Zone Office Eastern: One Panasonic Way, Secaucus, NJ 07094 (201) 348-7303 Central: 1707 N.Randal Road, Elgin, IL 60123 (847) 468-5205 Western: 6550 Katella Ave., Cypress, CA 90630 (714) 373-7840 PANASONIC CANADA INC. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 PANASONIC SALES COMPANY DIVISION OF MATSUSHITA ELECTRIC OF PUERTO RICO INC. San Gabriel Industrial Park 65th Infantry Ave. KM. 9.5 Carolina, P.R. 00985 (809)750-4300 2004 Matsushita Electric Industrial Co., Ltd. All rights reserved. NM0703-2104 3TR001747CAA Printed in Japan